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BigChange Begins AI Developments with Productivity-Boosting Email Generator 

CSM Magazine

BigChange has developed a handy tool using Artificial Intelligence (AI) to automatically draft emails. The ‘Draft My Email’ feature transforms brief notes into consistently accurate, professional emails. Draft My Email prepares a message for review which can then be copied and tweaked before being sent.

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6 Email Management Tips That Can Increase Your Productivity By 90%

ProProfs Chat

Email is still a crucial channel to master if you want to be successful. Brands have been sending more emails than ever, and marketers consider emails to be among the most effective online communication channels. Email marketing expert Dela Quist states: To not have an email address is the digital equivalent of being homeless.

Tips 56
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Product News – March 2024

Lumoa

content Lumoa Product News for March 2024 Hey everyone! Contact your CS manager or email help@lumoa.me The post Product News – March 2024 appeared first on Lumoa. Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you.

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How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation

InMoment XI

Reviews are also an important source of valuable feedback about your products, services, and overall customer experience. Ask for Reviews via Email A great way to get more reviews is by sending review request emails. According to InMoment research, as much as 70% of reviews come from post-transactional review request emails.

Examples 260
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Building Your Customer Education Brand: Using Customer Champions to Drive Widespread Program Adoption

Speaker: Natasha Husein, Product Marketing Manager, Clever

Whether it’s via email, within your product, or through another channel, strong branding and marketing efforts are what attract customers to your program, help you build advocacy among your customer base, and drive future growth. In the midst of that development, it’s easy to overlook another core component of your program: marketing.

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Voice of Customer Examples to Inspire Your CX Strategy

InMoment XI

This can include listening posts like customer support interactions, emails, live chats, direct surveys, online product reviews, social media comments, and more! Here’s a voice of customer example in action: maybe you can see customers are purchasing lots of one specific product, but the repeat purchases are extremely low.

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Top Customer Survey Questions for Valuable Feedback

InMoment XI

Email surveys. Sometimes email surveys come after a purchase or to just check in with customers at any point in their journey. Instead of sending out an email, you could use a pop-up survey to ask customers about their experience. How often do you use our product/service? Survey Formats. Pop-up surveys. Receipt surveys.

Survey 493
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Gone in 8 Seconds: Overcoming Buyers’ Shrinking Attention Spans

Speaker: Jake Miller, Senior Product Marketing Manager, Allego

This means that the old approach of blasting buyers with email-heavy, generic communications no longer works. During this exclusive event, Jake Miller, Senior Product Marketing Manager at Allego, will explore how to empower sellers to create customized and immersive buying experiences.

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Ramping-up Your Digital CX Strategy: Adaptation of Omni Channel and Conversational Support

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.