Alida

JANUARY 25, 2022

2022 is here and we’re kicking off the year with some amazing new product innovations that will help you get closer to your customers than ever before. Our upcoming Winter ‘22 product release includes many new features and functionalities to the Alida TXM Platform.

Analytics 246

Analytics Touchpoint Innovation Customers 246

CX Accelerator

AUGUST 19, 2019

The instrument that many companies use to do this is a CX dashboard and it has many benefits: It is an easy-to-understand report card on your organisation’s CX that enables readers to look at a variety of sources of information to gain a holistic understanding of how the company is performing. But take a step back.

Customer Journeys 345

Customer Journeys Telecommunications Metrics Touchpoint 345

Storyminers

MAY 21, 2020

Today, Nimble just made my life easier (again) with the release of a new dashboard that saves me even more time and lets me stay focused on ‘the next right thing.’. You can communicate authentically with contacts and easily update team members directly from the dashboard. Today Page Dashboard Overview.

Case Study 246

Case Study Social Media Study Meeting 246

Alida

OCTOBER 26, 2021

Today, we’re thrilled to announce our Fall 2021 product release. Alida brings new capabilities in customer experience (CX), employee experience (EX), product experience (PX), and brand experience (BX).

Analytics 246

Analytics Touchpoint Employee Experience System 246

Alida

OCTOBER 3, 2023

Take your analytics and dashboards to the next level by leveraging benchmarks across products and metrics.

Analytics 130

Analytics Metrics User Experience 130

GetFeedback

DECEMBER 11, 2019

Because you’re looking at unstructured data, it’s really like listening to your customers freely talk about your products. Step 1: create dashboards to see the data that matters the most. Creating a visual dashboard with your text analytics data is the first step toward improving your customer experience.

Analytics 221

Analytics Customer Experience How To Trends 221

NobelBiz

MARCH 19, 2024

Call center dashboards play a vital role in contact centers. Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. Table of Contents What is a Call Center Dashboard?

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

Alida

MARCH 31, 2022

Many software products can provide data visualizations, but —by following a proven end-to-end methodology— your dashboard can be more effective at providing insights, and ultimately impact your business outcome.

How To 130

How To Software Data 130

IntouchInsight

APRIL 20, 2022

Here at Intouch Insight, we are continuously releasing new features and product enhancements. Build custom record lists that include any program, product, or data points that you would like. Create custom record lists and dashboards quicker with “recent” list. Give your list a title and select a product. Intouch Platform.

Data 156

Data Customers 156

SurveySparrow

MARCH 5, 2024

Through Executive Dashboards! Executive Dashboards serve as visual tools, converting complex data into graphical representations. These visual representations will help business executives make effective decisions with dashboard insights. What is an Executive Dashboard? Explore our executive dashboards now!

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

Experience Investigators by 360Connext

DECEMBER 1, 2020

Product roadmaps. Customer feedback dashboards. They were proud of themselves for reviewing customer feedback dashboards and leaning into the idea of providing a world-class experience for customers. Our product roadmaps are based on what our customers want and they’ll get it…in six to eighteen months maybe.

Customer Journeys 190

Customer Journeys Examples Roadmap Exercises 190

BirdEye

NOVEMBER 27, 2023

It provides a roadmap for innovation through product improvements and service enhancements, eventually leading to an elevated customer experience. Customizable dashboards: Customizable dashboards are essential for rapid and focused decision-making. But the power of feedback is not limited to just customer satisfaction.

Report 115

Report Social Media Multi-Channel Net Promoter Score 115

BirdEye

DECEMBER 18, 2023

Monitoring reviews helps you flag negative brand/product reviews, respond quickly, and solve the issue immediately. Not dealing with negative product reviews can profoundly impact your lead generation and conversion rates. Birdeye allows businesses to monitor online reviews for multiple locations and channels from a single dashboard.

Tools 98

Tools Brands Social Media Multi-Channel 98

NobelBiz

MARCH 5, 2024

We fully understood the need for customizable reports and wanted our product to be flexible enough to deliver general and specific reports. These reports are the snapshots, the tangible records that document everything from call volumes and service levels to agent productivity and customer satisfaction scores.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

SurveySensum

MARCH 20, 2024

A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. It integrates seamlessly with other Zoho products, creating a unified ecosystem. What is a Customer Experience Management Software? Pricing: $99 per month.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

Comm100

SEPTEMBER 25, 2021

The modern consumer is looking for the easiest and quickest way to access your products or services. Some advanced products in the market come with video calling features that also allow for group call conversations. Analytics and dashboard. This feature allows a conversation to reach the other end in no time. Video calling.

How To 221

How To Software Video Customer Satisfaction 221

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers.

Tools 52

Tools Software Marketing Analytics 52

Retently

MARCH 26, 2024

Customer Experience A product might meet your needs in terms of features and price. However, if it is known for valuing customer feedback and going above and beyond to ensure customer satisfaction, you might prefer it even if its product is slightly more expensive.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance.

Analytics 52

Analytics Customer Relationship Management CRM System 52

Kustomer

JANUARY 8, 2024

Zendesk ’s Most Popular Features Ticketing System Multi-Channel Support Self-Service Knowledge Base Chat, Messaging and Phone Support Analytics and Dashboards Automation, Workflows and Macros Customization and Integrations CRM 1. This will enable transparency, keep everyone in the loop, and help you boost productivity.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

Retently

OCTOBER 26, 2023

With this feedback, you can make changes and improvements to your product or service. For example, you can use NPS tools like Retently to survey your customers on new additions to your product, such as an updated design, new feature, or recent upgrade. But when does feedback start to lose its relevance?

Net Promoter Score 148

Net Promoter Score NPS Feedback Survey 148

AWS Machine Learning

MARCH 26, 2024

You can visualize the indexed metadata using OpenSearch Dashboards. Line items – This section includes normalized line item keys such as item description, unit price, quantity, and product code. After the OpenSearch Service index is created, you can search for keywords from the extracted text via OpenSearch Dashboards.

Analytics 88

Analytics Financial Multi-Channel Resources 88

SurveySparrow

JUNE 20, 2023

Organization use the potent tool known as the Customer Experience Dashboard to measure and improve the Customer Experience journey in an efficient manner. Hence, this article will discuss what a Customer Experience Dashboard is, how to use it effectively, and how it may offer insightful customer data.

Customer Journeys 52

Customer Journeys Net Promoter Score Customer Experience Social Media 52

SurveySensum

FEBRUARY 28, 2024

And empowers managers and HRs with relevant feedback to improve their products, services, or internal processes. Along with features like closing the feedback loop, unique links and WhatsApp Surveys , journey-based dashboards, and more, it is known to deliver exceptional customer support with an SLA of just 2 hours!

Tools 52

Tools Feedback Analysis Survey 52

kommunicate

JULY 5, 2021

In the month of June, we have added features in the Dashboard and Kompose Bot Builder. Chat widget & Dashboard Manage tags Now you can edit and rename tags that you have already added to the dashboard. The post Here’s What’s New from June 2021|Kommunicate Product Updates appeared first on Kommunicate Blog.

Management 93

Management 93

Team Support

MARCH 7, 2024

With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage. The customer intelligence dashboard in TeamSupport offers customizable reporting options to suit the needs of your business.

Exceptional Customer Service 52

Exceptional Customer Service Customer Satisfaction Analytics Omni-Channel 52

Team Support

MARCH 7, 2024

With the right tools, you can track changes in customer satisfaction or upsell opportunities, and perform deep analysis on ticket type and severity, resolution time, and product usage. The customer intelligence dashboard in TeamSupport offers customizable reporting options to suit the needs of your business.

Exceptional Customer Service 52

Exceptional Customer Service Analytics Omni-Channel Customer Satisfaction 52

AWS Machine Learning

DECEMBER 1, 2022

In this post, we explore how companies can improve visibility into their models with centralized dashboards and detailed documentation of their models using two new features: SageMaker Model Cards and the SageMaker Model Dashboard. Capture Model card status (draft, pending review, or approved for production).

Government 78

Government Training Metrics Travel 78

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? The first step to Pinterest success is to understand if your audience is looking for project ideas, product inspirations, educational content, etc. This insight should guide your content strategy, posting schedule, and more.

Social Media 69

Social Media Strategy How To Infographics 69

NobelBiz

OCTOBER 2, 2023

This centralized system simplifies tracking, enhances agent productivity, and ultimately results in a smoother and more satisfying customer experience, making it an indispensable tool for modern contact centers. Our Supervisor Dashboards offer real-time insights and customizable reports for monitoring agent and call activity.

System 106

System Contact Center Contact Center Software Social Media 106

kommunicate

MAY 6, 2021

In the month of April, we have added some cool features in the Dashboard and Kompose Bot Builder. CHAT WIDGET & DASHBOARD Delete tags We’ve added an option to delete the tags that you & your team created. The post Here’s What’s New from April 2021|Kommunicate Product Updates appeared first on Kommunicate Blog.

Customers 98

Customers 98

Thematic

AUGUST 24, 2022

Our product team is always looking for ways to make it easier for you to get the insights you need. Add the key takeaways widget to your dashboard to quickly get a feel for positive and negative themes, emerging themes, declining themes and score changes, presented in a list of bullet points. Save, and you’re done!

Feedback 71

Feedback Data How To 71

Feedbackly

JANUARY 11, 2024

helps our customers become CX heroes and get a sneak peek into our exciting product roadmap for the future: Excited to try it out yourself? Log in on your Feedbackly dashboard to explore it further or test the Survey Design 3.0 demo surveys here. We’re happy to assist you and provide additional information.

Feedback 105

Feedback Roadmap Survey Customer Centricity 105

Thematic

JUNE 5, 2023

We've had a lot of great feedback on this feature, and our product team have worked around the clock to expand it across the platform - creating Feedback Summarizer. It's all about that bird's eye view, providing helpful, accurate summaries in your Dashboard , your Themes tab , and your Score Change tab.

Feedback 62

Feedback Comparison Analysis Tools 62

AWS Machine Learning

NOVEMBER 21, 2022

Now with Amazon Forecast , you can generate up to 45% more accurate forecasts for products with no historical data. Cold start forecasting is a common challenge where there is a need to generate a forecast but there is no historical data for the product.

Data 68

Data Retail Training Fashion 68

BirdEye

SEPTEMBER 29, 2023

Most shopping purchases begin on Google, and having your products listed above the search results can give every business a competitive edge. The existing Google Merchant Center has helped businesses upload their products, manage the listings, and run product ads for many years. 2 Allows supplemental feeds.

e-support 59

e-support Connections Chatbots Report 59

The DiJulius Group

NOVEMBER 6, 2023

The rationale behind this emphasis is clear—customers no longer make decisions purely based on price or product; instead, their experiences influence their purchasing behaviors, loyalty, and advocacy. Read Full Article The post Customer Experience Metrics: An Effective Dashboard to Unlock Your ROX appeared first on The DiJulius Group.

Metrics 52

Metrics Customer Experience Loyalty Groups 52