The DiJulius Group

APRIL 13, 2020

The post PRESS RELEASE: Free Customer Service Training for Small Businesses Affected by COVID-19 appeared first on The DiJulius Group. The DiJulius Group works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Chick-fil-a, Nestle, Marriott Hotel, PWC, Celebrity Cruises, Progressive Insurance, Read Full Article.

Customer Service Training 105

Customer Service Training Training Customer Service Hotels 105

Happy or Not

NOVEMBER 11, 2020

The post If you’re happy and you know it…press the button appeared first on HappyOrNot. How HappyOrNot changed customer feedback You’ve probably seen them in the airport, or perhaps at your local bank or hospital, while buying a jumper at a shop, or even at […].

Hospitality 74

Hospitality Banking Feedback Customers 74

Alida

APRIL 19, 2024

The Rosenfeld Media Advancing Research conference brings together experts in user and market research to discuss the most pressing challenges in our industry and help all of us raise our game.

Conference 130

Conference Industry Marketing User Experience 130

Customercount

AUGUST 12, 2020

The post How can we press START on timeshare? By Bob Kobek, RRP for the ARDA Developments Magazine, reprinted with permission The Microsoft Start Button contains all your apps, settings, and files—and that makes it so very simple to access everything you need to begin employing all the tasks you need. The Start button […].

Technology 52

Technology 52

Heart of the Customer

JANUARY 22, 2020

The post Press Release: Heart of the Customer and Usermind Partner to Accelerate CX Innovation for Enterprises appeared first on Heart of the Customer. SEATTLE, Jan. The demand for ROI on experience-focused initiatives is higher than ever before, and Forrester predicts one in four […].

Customer Journeys 88

Customer Journeys Innovation ROI Consulting 88

Helen Dewdney

MARCH 4, 2021

The post Think before you press “send” in reply to a customer complaining first appeared on The Complaining Cow. Free download Customer Service: 5 ways to get rave reviews & referrals a few tweaks to your customer service can help you reduce risk to reputation, finances and impact on customers and increase sales.

Groups 93

Groups Customers Customer Service Sales 93

Alliance by IFS

JULY 26, 2018

Read Press Release. Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the IT and other field service industries.

Trends 85

Trends Technology Management Industry 85

dscout People Nerds

NOVEMBER 8, 2023

What is the current state of UXR, and how will we shape a bright future together? Where will GenAI take us? These ideas (and so. more) were all in play at dscout’s in-person conference for Research leaders.

Conference 52

Conference 52

ppt solutions

APRIL 14, 2021

The post Talkdesk Launches New Managed Services to Guide Companies Through Their Most Pressing Customer Experience Initiatives appeared first on PPT Solutions. SAN FRANCISCO – April 13, 2021 – Talkdesk®, Inc.,

Contact Center 52

Contact Center Company Management Customer Experience 52

Vanilla Forums

JULY 16, 2021

Summer is finally here and we have a bunch of new enhancements to the Vanilla platform that we want to share. Keep reading for details on the new analytics, machine translation, integrations, theming and more…!

Analytics 98

Analytics 98

Happy or Not

JUNE 6, 2019

We are incredibly proud to announce reaching 1 billion feedbacks (presses of one of our Smileys), which reflects the huge effort the HappyOrNot team has put in over […] The post World-famous ‘Smiley’ Customer Feedback Buttons Reach 1 Billion Presses appeared first on HappyOrNot.

Feedback 52

Feedback Customers 52

NICE inContact

JULY 20, 2020

If you're a call center looking for software, you have a lot of options to choose from. Similar to cars, call center software packages range from low-cost, low-feature options to platforms with a lot of bells and whistles and a high price tag to match.

Call Center 156

Call Center Software Contact Center Trends 156

My Customer

MAY 24, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 24th May 2023 By Rhys Fisher Deputy Editor

Customer Experience 52

Customer Experience Customers 52

Truthlab

SEPTEMBER 21, 2018

Press Release: SAN MATEO, CA — September 21, 2018 Truthlab, the Customer Experience Management (CXM) technology leader for B2B companies, today announced strong customer growth and business momentum for the 1st half of 2018, including the addition of major new clients and a 300% growth in revenue during the company’s second quarter ending July 31st. (..)

Report 59

Report B2B Customer Experience Management Technology 59

Alliance by IFS

JULY 26, 2018

Read Press Release Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the IT and other field service industries. The post Press Release: NSC Global Selects Astea Alliance for Worldwide Growth appeared first on Astea.

Trends 50

Trends Technology Management Industry 50

Alliance by IFS

JULY 16, 2018

Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the HVAC and other field service industries. The post Press Release: The BP Group Selects Astea Alliance™ to Increase Customer Trust appeared first on Astea.

Groups 50

Groups Technology Innovation Industry 50

Experience Investigators by 360Connext

FEBRUARY 13, 2024

In this episode of Experience Action, we tackle the pressing issue of meeting and exceeding client expectations, even when industry woes like staff shortages and technology hiccups threaten to sink our ships. Take a seat with Jeannie Walters as we chart a course through the complex seas of customer experience management challenges.

Customer Expectations 143

Customer Expectations Customer Experience Strategy Course 143

My Customer

MAY 30, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 31st May 2022. By Rhys Fisher Staff Writer.

Customer Experience 52

Customer Experience Customers 52

inSided

MAY 24, 2022

Whoever uttered the words “publishing is dead” didn’t see this one coming. Ebooks, guides, and white papers, all have their place in the content mix, but what about an actual magazine created specifically for CS and community professionals? Introducing: Customer Health Magazine – The magazine for CS and community professionals.

eBook 52

eBook Customers Customer Success 52

Brad Cleveland Blog

APRIL 22, 2020

I was honored to be a resource for the … Continue reading → The post “Press 1 for Frustration” Article appeared first on Brad Cleveland.

Wait Times 26

Wait Times Resources Customer Service Contact Center 26

Truthlab

SEPTEMBER 19, 2017

The post Press Release: Truthlab Unveils CXM Solutions for B2B Companies appeared first on truthlab.

B2B 63

B2B Company Customer Experience Management Customer relationships 63

InMoment XI

OCTOBER 26, 2021

Once you determine how frequently your executives want reports, it’s vital to press that advantage by figuring out how best to present them. Element #2: Content Formatting. This piece dovetails with reporting frequency quite a bit, which only makes sense, right?

Report 490

Report Connections Brands Resources 490

Alliance by IFS

JULY 16, 2018

Click here to read the full press release, or click here to learn more about how Astea Alliance provides solutions in the HVAC and other field service industries. Astea’s technology is helping us empower our customers to make informed decisions about their service management.”.

Groups 50

Groups Technology Innovation Industry 50

UserIQ

FEBRUARY 17, 2022

UserIQ Leverages Domo to Deliver Advanced Analytics and Visual Reporting to Customer Success Teams. First-of-its-kind solution targets fast-growing customer success industry. ATLANTA, GA, Feb.

Report 52

Report Analytics Software Customer Success 52

Forrester's Customer Insights

FEBRUARY 8, 2022

Yesterday’s announcement that Press Ganey plans to acquire customer feedback management (CFM) vendor Forsta signals that more vendors are interested in […].

Healthcare 26

Healthcare Groups Feedback Industry 26

Ecrion

FEBRUARY 14, 2019

Related Links: [link] The post [Press Release] Ecrion Software Announces Restructuring of Leadership Team appeared first on Ecrion.

Leadership 40

Leadership Software CEM Insurance 40

Beyond Philosophy

JUNE 16, 2015

Maybe you believe that there is no such thing as bad press. The post Think There’s No Such Thing as Bad Press? You might think this type of thing doesn’t matter in the long run or that people forget the bad stuff when a new shiny object appears. To some extent, this is true. And they have more influence than you thought, too.

Net Promoter Score 60

Net Promoter Score Social Media Advertising Case Study 60

NICE inContact

JANUARY 9, 2020

The approach was simple, and customers were bound by one of two options within the self-service IVRs — just press one for this and press two for that. Rewind the clock for a moment to 20 years ago, when self-service first began in call centres. But today’s contact centres can offer so much more to customers.

Self Service 156

Self Service Strategy Contact Center Call Center 156

Magellan Solutions

NOVEMBER 5, 2015

This press release is originally published in PR.com. The post Bureau Veritas ISO 27001 Certification (Press Release) appeared first on Magellan Solutions. See article here. Published by: Magellan Solutions.

Call Center 40

Call Center Contact Center Government Innovation 40

ShepHyken

FEBRUARY 26, 2024

How does the future press release technique communicate the vision of a transformation to employees and stakeholders? They use techniques including writing memos, defining the desired outcome, and creating future press releases to make the vision concrete and understandable. What causes organizational transformations to fail?

Leadership 92

Leadership Communication Strategy Customer Experience 92

Confirmit

JANUARY 14, 2020

As a Market Researcher, Customer Experience (CX), or insight professional, you are continually striving to understand consumer behavior and to deliver insights that motivate your stakeholders to drive actions - could video be the answer? Watch Video.

Video 52

Video ROI Consumers Innovation 52

InMoment XI

APRIL 26, 2022

Though this worry is certainly a valid concern, it’s better to accept that mistakes might be made and press forward with your diversity and inclusion efforts than to allow timidity to outright impede either.

Customer Experience 493

Customer Experience Social Media Employee Experience Roadmap 493

Uniphore

JULY 1, 2021

For press inquiries, contact Drew Pizzini at dpizzini@jacada.com. CX and contact center operations experts from Arise Virtual Solutions and Jacada will join Sheila McGee-Smith to explore the surprising insights lurking beneath the frustrations of real contact center agents. Register Now.

Social Media 218

Social Media Call Center Study Contact Center 218

NICE inContact

APRIL 4, 2019

They are easy to recognize: F or this, press 1. F or that, press 2 …. You make your choice using your telephone keypad ( Press 3 for Sales ). The virtual attendant ‘understands’ your choice from the tone made when you press the key on your DTMF phone. For fax number, press 1. For business hours, press 2…” .

Self Service 136

Self Service Call Center Contact Center Customer Satisfaction 136

Amplifai Coaching Category

JANUARY 12, 2021

AmplifAI is reinventing the multibillion-dollar field of Employee Development and Performance Management with AI-based technology that allows innovative enterprises to leverage machine learning to improve performance results and service experience.

Innovation 52

Innovation Technology Management 52

Kristina Evey

MARCH 13, 2019

You’ve seen the press about managers leaving companies because of their managers, not their jobs. I’ve had two conversations this … Read More Why Employees Quit Managers, Not Jobs. The post Why Employees Quit Managers, Not Jobs appeared first on Kristina Evey.

Management 209

Management Company Leadership Customer Experience 209