ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. How can customer experience management achieve this?

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

Playvox

APRIL 25, 2023

Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. This staying power means that those in charge of delivering customer experience (CX) need to rethink how they deliver remote training.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

GetFeedback

DECEMBER 16, 2019

Your customers want more, so you need to meet and exceed their expectations. But you already know what you need to do: collect customer feedback. Waiting until everything falls into place so that you start collecting customer feedback won’t happen. Improve customer experience . Customer preferences differ.

Feedback 195

Feedback Industry Social Media Wait Times 195

Customer Bliss

JANUARY 11, 2018

As we start off 2018 with the focus of continuously improving customer experience work, talking about the role of the Chief Customer Officer (CCO) is a great place to start. In order for your customer experience process to be sustainable and drive long-term transformation, it needs to be based on a company-unifying framework.

Chief Customer Officer 168

Chief Customer Officer Customer Experience Leadership Customer Journeys 168

Customer Bliss

SEPTEMBER 22, 2016

Customer experience work has been evolving for years, and it’s now on the radar of more execs than ever before. As such, you have a lot of thought leaders out there up-selling voice of the customer plans. But how exactly do you get to voice of the customer correctly? Voice of the Customer Step 1: Data.

Social Media 100

Social Media Leadership Call Center Survey 100

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Trends Chatbots Leadership 52

Customer Bliss

MARCH 14, 2017

One of the more interesting aspects of this discussion is about the skill development necessary to grow into a customer-facing role — and how that professional journey can really start from anywhere. Diane has been working since the early 1980s, serving in a number of transformative customer experience roles. About Diane.

Chief Customer Officer 219

Chief Customer Officer Sales Customers Measurement 219

Customer Bliss

SEPTEMBER 15, 2016

Digital storytelling is crucial in customer experience. The role of the customer leadership executive is to engage leaders and the organization to want to be a part of one-company storytelling and prioritization of actions to earn the right to customer-driven growth. So, how do you build a customer listening path?

Chief Customer Officer 100

Chief Customer Officer Case Study Leadership Feedback 100

SurveySensum

APRIL 1, 2024

Research indicates a customer trust directly correlates with brand loyalty. And loyal customers make purchases 90% more often and are inclined to spend more during each transaction, contributing to better cash flow for the brand. Why is Customer Trust Important for Startup Brands? Let’s get started!

Brands 52

Brands Case Study Social Media Feedback 52

BirdEye

MARCH 29, 2024

In a recent survey of our expansive network of over 150,000 customers, it was discovered that 81% of businesses manage their social media strategies at the corporate level. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business.

Social Media 59

Social Media Tips Sales Advertising 59

C Space

FEBRUARY 12, 2020

It’s a membership to an experience or service that delivers an outcome that meets a need or fulfills an aspirational desire. Many large, established companies, Tzuo explains, are in the early stages of transitioning to subscription models. The next stage is designing the subscription — and the entire business — around the customer.

Customer Centricity 52

Customer Centricity Net Promoter Score Entertainment Banking 52

Customer Bliss

JULY 12, 2016

Welcome to Episode 13 of my podcast. (It’s In this episode, I’m talking with Dave Mingle, the General Director of Global Customer Experience Execution and Planning for General Motors. First, they needed to evaluate and establish the need for embedding customer experience. Embracing A Brand New Role.

Customer Experience 0

Customer Experience Customer Journeys Retail Automotive 0

NobelBiz

FEBRUARY 22, 2023

Visiting a website, talking to customer service, chatting on social networks… When a consumer performs these actions, the company usually collects multiple data points. When used wisely, it can greatly improve the customer experience. In other words, the link between data and customer experience can become a virtuous circle.

Contact Center 52

Contact Center Analytics Data Call Center 52

SurveySensum

FEBRUARY 17, 2021

In the fourth episode of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum are running a workshop on Customer Journey Mapping. . Run the customer journey mapping exercise in a group.

Customer Journeys 59

Customer Journeys Exercises Touchpoint Metrics 59

AWS Machine Learning

SEPTEMBER 9, 2022

Amp , the new live radio app from Amazon, is a reinvention of radio featuring human-curated live audio shows. It’s designed to provide a seamless customer experience to listeners and creators by debuting interactive live audio shows from your favorite artists, radio DJs, podcasters, and friends.

Analytics 70

Analytics Data Customer Engagement Engagement 70

Customer Bliss

MARCH 21, 2017

Like many of the CCOs I interview on this podcast, Diana took on what was essentially a new role in her organization. Her Path To Customer-Driven Work. That was one of her first “voice at the table” roles, especially around the different channels where a company can speak to customers. Episode Overview.

B2C 120

B2C Social Media Consulting Strategy 120

NobelBiz

JULY 4, 2023

In today’s competitive business landscape, customer service plays a pivotal role. These are instrumental in enhancing agent utilization, customer experiences and shaping business strategy. – Steve Bederman, President of NobelBiz On Engati CX Podcast Listen to the full podcast.

Interaction 52

Interaction Call Center Engagement Contact Center 52

CSM Practice

FEBRUARY 20, 2020

At early startup stages , customer success teams and other customer-facing teams are usually familiar with their customer base. This relationship-driven engagement model becomes difficult as the customer base becomes larger and more diversified. Why Should Customer Success Be Obsessed with Data?

Customer Success 52

Customer Success Data Engagement Effort Score 52

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. 06:10 – Christine asks Irit about her experiences as a CEO during the pandemic. The Interview. The Interview. The Interview.

How To 98

How To Customers Communication Customer Success 98

Amity

APRIL 25, 2016

Frequently updated and always on point, the A-List is a snapshot of what's happening in the world of Customer Success. Director of Customer Success - Proven. Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. CSM Corner.

Customer Success 48

Customer Success Chief Customer Officer Consulting Customer Centricity 48

Russel Lolacher

MAY 1, 2022

Or, listen on: Apple Podcasts. Google Podcasts. She’s author of 1-2-3-4 books, one of which effective communication at work, speaking and writing well in the modern workplace is actually a big focus of what we’re going to talk about today. Check out all the episodes of Relationships at Work. Facebook Business Page.

Culture 52

Culture Communication Leadership Employee Experience 52

Russel Lolacher

MAY 30, 2022

A few reasons he is awesome – he’s a leadership, employee engagement and customer experience expert and keynote speaker through his consultancy Brand at Work. Or, listen on: Apple Podcasts. Google Podcasts. So thank you so much for being on the podcast, Gregg. PLAY AND SUBSCRIBE. KEY TAKEAWAYS.

Leadership 52

Leadership Culture Exercises Airlines 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Lumoa

AUGUST 25, 2020

You can’t grow your business without expanding your customer base. However, should your marketing budget be more focused on customer acquisition or retention is a tough question and one that will eventually define your growth. Yet, we brought you some stats to reiterate the importance of cultivating a tribe of happy, loyal customers.

Strategy 208

Strategy Chatbots Self Service Customer Retention 208

Integrity Solutions

MAY 23, 2023

Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. In addition to making the sales environment more challenging, these variables have made the competition to win new customers that much fiercer. What is Sales Prospecting?

Sales 92

Sales Connections Social Media Communication 92

Kustomer

JULY 22, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by CMO of Unbabel, Sophie Vu. Sophie has years of experience in the CX realm and shares her secrets to keeping up with the modern customer by moving beyond language barriers.

Customer Satisfaction 98

Customer Satisfaction Strategy Omni-Channel Chatbots 98

SurveySparrow

AUGUST 1, 2021

That happened because the prospect liked your brand enough to listen to the demo but didn’t trust enough to sign up as a paying customer. That happened because the prospect liked your brand enough to listen to the demo but didn’t trust enough to sign up as a paying customer. Zig Ziglar. Well, that’s what lead generation is about.

B2B 52

B2B Strategy Omni-Channel Social Media 52

BirdEye

AUGUST 28, 2023

These include blogs, news sites, forums, podcasts, and videos. It tells you how broad your customer base is and the effectiveness of your social media marketing strategy. Since reach measures unique views on your posts, you get an accurate picture of the potential customers you’ve reached. Watch the Free Demo Now.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

ChurnZero

NOVEMBER 22, 2021

Customer Success Capacity Planning and Budget Guide. As a Customer Success leader, do you get anxious at the thought of asking your CFO or CEO for additional headcount? Even though it’s evident that your understaffing is causing the customer experience to suffer. Your team is stressed and ready to walk away.

Customer Success 98

Customer Success Touchpoint Analysis Customer Journeys 98

ThriveableBiz

DECEMBER 11, 2022

The good news is that you can learn from my journey over the years. If you can have a conversation with a friend or customer on your pet topic, (now I am assuming they didn’t back out the door making an excuse to leave), you have engaged them. Create winning videos for your marketing. But are asking - “now what, how do I get started?”

Video 52

Video Marketing How To Tools 52

ThriveableBiz

DECEMBER 11, 2022

The good news is that you can learn from my journey over the years. If you can have a conversation with a friend or customer on your pet topic, (now I am assuming they didn’t back out the door making an excuse to leave), you have engaged them. 3 Practice, Practice, Practice Many of us have listened to Steve Jobs presenting.

Video 52

Video Marketing How To Tools 52

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Conduct customer and market research to evaluate the feasibility of a new product or service.

Consulting 98

Consulting Social Media Financial Strategy 98

CSM Practice

MARCH 13, 2020

They can also align and educate relevant teams and top executives with the benefits of your solution, ensuring customer success as they do. In these situations, there are proven approaches that can cushion the impact of an executive sponsor’s departure. This approach can also mitigate downsells and create opportunities for expansion.

Multi-Channel 82

Multi-Channel Effort Score Customer Success Customers 82

AWS Machine Learning

SEPTEMBER 9, 2022

Its electronic health records, revenue cycle management, and patient engagement tools allow anytime, anywhere access, driving better financial outcomes for its customers and enabling its provider customers to deliver better quality care. Amazon CloudWatch for persistent log management.

Groups 76

Groups Training Healthcare Multi-Channel 76

NobelBiz

FEBRUARY 22, 2023

The pandemic has had an impact on the relationship between brands and customers. But how can these brands rekindle the enchantment in the consumer experience? And how can you make customers desire to rediscover the joy of shopping when bad news and new digital habits influence their behavior?

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

The pandemic has had an impact on the relationship between brands and customers. But how can these brands rekindle the enchantment in the consumer experience? And how can you make customers desire to rediscover the joy of shopping when bad news and new digital habits influence their behavior?

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Retently

NOVEMBER 21, 2018

Do you know how many customers talk about your brand to others in a positive light? Do you capitalize on that information to drive more sales, brand engagement, and to attract new clients? Simply put, advocacy marketing is getting existing customers to share their positive experience with your company to other people.

Examples 120

Examples Strategy Company Marketing 120