InMoment XI

APRIL 24, 2024

If you aim to enhance experiences across all interactions, InMoment’s XI Platform offers support for over 41 languages and dialects. Look for software that offers robust reporting tools and customizable dashboards. This capability empowers you to elevate customer experiences on a global scale.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience!

Feedback 493

Feedback Management Self Service Conference 493

InMoment XI

NOVEMBER 30, 2023

Monitor Online Presence: Use tools to monitor mentions of your brand across various online platforms. In order to do that, you need to adopt an integrated CX approach to brand reputation management that makes data from multiple sources easily digestible in user-friendly reports.

Brands 378

Brands Management Multi-Channel Social Media 378

Oracle

SEPTEMBER 9, 2018

Ovum, an independent analyst and consultancy firm, recently released its Ovum Decision Matrix: Selecting a Customer Engagement Platform, 2018–19 report. “For a CEP to be effective, everyone in the enterprise must commit to the customer,” the report states.

Report 45

Report Customer Engagement Engagement Consulting 45

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Software 182

Software Chatbots Customer Service Knowledge Base 182

BlueOcean

OCTOBER 23, 2023

Agent Training Describe your training structure (team, facilities, Learning Management Systems, remote platforms, etc.) Reporting Your customer care program may accumulate more data than any other part of your organization. Provide an example of how you have used reporting to positively impact a client’s business. Hourly staff?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

C3Centricity

APRIL 23, 2024

Marketing Budget Allocation Gartner’s most recent (2023) CMO Spend Survey reported that marketing budgets fell from 9.5% Content marketing, email marketing, and social media platforms provide avenues for reaching large audiences at a fraction of the cost of traditional advertising. of company revenue to 9.1%

ROI 226

ROI Marketing Social Media How To 226

CSM Magazine

APRIL 26, 2024

However, a common issue users face is the significant time investment required to generate reports from their LMS. Fortunately, strategies and best practices exist that can help reduce the time spent on LMS reporting. By leveraging these templates, you can save time by avoiding starting from scratch each time you generate a report.

Report 52

Report How To Analysis Analytics 52

Forrester's Customer Insights

SEPTEMBER 25, 2023

Environmental, social, and governance (ESG) reporting is a required capability for organizations in the European Union and beyond, with most of them legally required to implement new regulations (starting in 2025 for the financial year of 2024) when the EU’s Corporate Sustainability Reporting Directive (CSRD) directive comes into law.

Report 31

Report Government Financial Management 31

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. Focus on essential functionalities such as call routing, basic IVR systems, and basic reporting capabilities.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

Optimove

APRIL 26, 2024

Optimove Insights, the analytical and research arm of Optimove, has released its latest report titled “The 2024 Optimove Insights Report on Marketing Fatigue: Consumer Perspectives.” Optimove is the first Customer-Led Marketing Platform.

Report 52

Report Consumers Marketing Analytics 52

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. G2’s Online Reputation Management Grid® Report at a glance G2’s Grid® Report represents the voices of real software users. Provide avenues to solicit new online reviews.

Report 111

Report Management Comparison Feedback 111

BirdEye

NOVEMBER 15, 2023

And the first step is to decide which platforms you’ll focus on. Here are 12 top platforms every retail business should consider. And since a staggering 93% of global online activity happens on Google, high visibility on this platform is invaluable. The challenge is that reviews don’t just magically appear. Let’s dive in.

Retail 111

Retail Brands Consumers Case Study 111

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. I’m sure this is something you should have in mind before choosing the right feedback management platform. Analytics and Reporting Tools: Analytical features help you understand trends, user satisfaction levels, and areas of your site that may need improvement.

Tools 52

Tools Feedback Analysis Analytics 52

Magellan Solutions

AUGUST 6, 2023

Compliance and Regulatory Reporting AI tools can compare lots of financial data with rules, lowering the risk of breaking the law and getting fined. Additionally, AI streamlines the reporting process, saving you time and effort in preparing accurate financial reports.

Financial 98

Financial Tools Analytics Report 98

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Visibility, segmentation, and executive reporting are tremendous strong suits for this platform, as is individual contributor planning and task-tracking.”—Juan

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

Magellan Solutions

APRIL 22, 2024

This process controls and monitors UGC on online platforms, ensuring that standards and guidelines are not transgressed. Content moderation is the lifeblood of any online platform, making it safe, compliant, and enjoyable for users. Reactive Moderation : Users report inappropriate content, which moderators then review.

Tools 52

Tools Tips Guidelines User Experience 52

The DiJulius Group

MARCH 21, 2024

CNBC reports in an article, How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages, there is a strong likelihood that artificial intelligence is scrutinizing your communications on platforms like Slack, Microsoft Teams, Zoom, and similar apps.

Communication 73

Communication Groups Report Contact Center 73

Optimove

SEPTEMBER 29, 2023

Optimove scored the highest in the Journey Orchestration use case in Gartner’s Magic Quadrant companion report, “The Critical Capabilities for Multichannel Marketing Hubs.” Get your complimentary copy of the report here. Optimove also ranked second for Customer Intelligence, and third for Measurement and Optimization.

Marketing 78

Marketing Analytics Report ROI 78

Team Support

JULY 31, 2023

Where do they offer ongoing feedback, report issues regarding product use, ask general questions, or simply get help at the moment needed? Integrated ticketing and live chat software offers enhanced data reporting capabilities that can provide valuable insights for customer support teams.

Data 97

Data Social Media Metrics Software 97

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Software 111

Software Customer Success Innovation Report 111

2020 Research

APRIL 3, 2024

Facebook remains the most challenging platform to resist for users of all ages, but TikTok takes the lead as the platform younger generations find hardest to stay away from. 1 slot as the platform they find hardest to resist. 1 slot as the platform they find hardest to resist. Older individuals in the U.K.

Social Media 52

Social Media Study Groups Survey 52

CSM Magazine

APRIL 26, 2024

HubSpot is one of the top CRM platforms currently available on the market. HubSpot’s Customer Relationship Management Platform is a centralised location to manage all your customer contacts and relationships within the HubSpot suite. HubSpot partners are experts in the platform. What is HubSpot CRM?

CRM 52

CRM Customer Relationship Management System Tips 52

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Also, if you require real-time data synchronization with other platforms, you might find Intercom’s syncing capabilities insufficient.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Kustomer

JANUARY 8, 2024

Some Zendesk customers have reported they make it very hard for you to cancel once something goes wrong, plus you’ll be dealing with unresponsive customer support. Having to create queries for reports as opposed to just selecting the fields you want on the report is confusing.” Customization Kustomer is scalable.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you. But the question arises – how to do it?

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

SurveySensum

FEBRUARY 14, 2024

These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Reporting and Analytics: Prioritize tools offering robust reporting and analytics features to analyze and interpret feedback data effectively.

Tools 52

Tools Feedback Analysis Survey 52

Thematic

APRIL 3, 2024

Survey Monkey Survey Platform - Survey Monkey Type: Survey Platforms Key Features: Flexible survey design, customizable templates, various question types (multiple-choice, open-ended, rating scales), logic and branching capabilities, and robust reporting & analytics. ” 2. ” 4. ” 5.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Team Support

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications.

Software 105

Software Omni-Channel Social Media Analytics 105

BirdEye

JULY 19, 2023

That’s where Carfax reports come in. These reports reveal a vehicle’s history without the previous owners’ personal information. Below is our handy Carfax review guide to help your dealership make the most of this powerful platform. Carfax reports provide a wealth of information. Table of contents What is Carfax?

Sales 98

Sales Report Automotive Competitive Advantage 98

SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. The platform has a simple and user-friendly interface that does not require a coder’s brain to operate. Personalizable ribbon reporting, CSAT & NPS trend analysis, and geolocation of responses empower informed decision-making.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Gainsight

AUGUST 4, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. Here are our top three takeaways from the Gartner report. Customer data is bigger than ever.

Customer Success 105

Customer Success Management Marketing Analytics 105

Gainsight

MARCH 4, 2024

You want to help them understand how supporting your learners with quality training can pay for itself with platform growth, reduced expenses and increased revenue. Accessible learning content within any platform helps your potential learners get comfortable, confident, and out into their roles as quickly as possible.

ROI 52

ROI Training How To Course 52

Forrester's Customer Insights

FEBRUARY 14, 2024

I’m pleased to announce the publication of The Customer Data Platforms In Asia Pacific Landscape, Q1 2024 report. This comprehensive report features 22 vendors with $5 million or more annual CDP revenue from the APAC market.

Marketing 60

Marketing Report Data B2C 60

2020 Research

APRIL 8, 2024

In an era of rapid change, they must provide an inclusive platform for sustainability (both financially and environmentally) while amplifying personal expression. Tech platforms should stimulate in-person gatherings, wholesome dialogues and the exchange of expertise so that all participants evolve and engage as the best version of themselves.

Connections 52

Connections Brands Fashion Entertainment 52