Confirmit

FEBRUARY 10, 2020

What you hear far less about is the infrastructure that underpins all this, namely our SaaS and Cloud platforms. These platforms are managed and monitored 24/7 by our truly committed SaaS Operations Teams in Europe and in the US. More recently, we added our first Cloud offering, in Canada, partnering with Microsoft Azure.

Innovation 52

Innovation Customer Voice Course Meeting 52

Forrester's Customer Insights

DECEMBER 9, 2022

Amazon Web Services, Microsoft Azure, Google Cloud Platform, and Oracle Cloud Infrastructure were the big winners of the $9 billion contract. This week, the US Department of Defense put an end to the year-long suspense by announcing the winners for its Joint Warfighter Cloud Capability contract.

Government 26

Government Trends 26

Thematic

JUNE 21, 2021

Microsoft Power BI and Tableau are both powerful business intelligence tools for data visualization. To do this Power BI uses Microsoft systems like Excel, Azure, and SQL, making it an easy win for those already using Microsoft products. At first glance their functionality and features might look very similar.

Tools 62

Tools Data Analysis Analytics 62

Alliance by IFS

SEPTEMBER 25, 2019

When you choose Alliance Enterprise on Azure, you are able to consolidate your IT infrastructure and propel your digital transformation with lower costs and hassle. “According to Microsoft statistics, 96% of Fortune 500 companies have at least one Azure cloud offering.” Download eBook.

eBook 70

eBook System Meeting Connections 70

CSM Magazine

MARCH 31, 2022

Watson Assistant is powered by the Watson AI platform, which includes capabilities such as machine learning, natural language processing, and text-to-speech. You can use Amazon Lex to create bots that run on any platform, including web, mobile, and messaging platforms such as Facebook Messenger and Slack.

Industry 52

Industry Customer Service Contact Center Chatbots 52

Alliance by IFS

JANUARY 17, 2018

Most importantly, how do you deploy a reliable IoT platform and understand its ROI? Astea Alliance, our award-winning field service management solution , helps service organizations improve the customer experience by seamlessly integrating with leading IoT platforms such as Cumulocity and Microsoft Azure®.

Video 0

Video How To Analytics ROI 0

Ascribe

JULY 26, 2023

The platform empowers you to navigate the results quickly, ensuring you understand both the comprehensive insights and a granular view of customer comments. Explore the results further by applying filters and sentiment, examining co-occurrences, and generating trend reports and crosstabs with t-tests. Save Time and Labor.

Analysis 40

Analysis Social Media Customer Satisfaction Trends 40

Natalie Petouhof

FEBRUARY 21, 2016

and Microsoft Corp. announced that all Nissan LEAF models and Infiniti models in Europe will have Connect Telematics Systems (CTS) powered by Microsoft Azure. Nissan selected Azure to meet customers’ expectations about in-vehicle mobility solutions, create additional ways to interact with their vehicles, and enhance safety.

System 40

System Automotive Innovation Connections 40

Magellan Solutions

NOVEMBER 24, 2021

Platform as a Service (PaaS). We, as a technical support services provider for SMEs , deliver this platform and help in enabling you to develop, run, and manage business applications over the cloud. Microsoft Azure. The services we deliver are namely: Software as a Service (SaaS). Infrastructure as a Service (IaaS).

Software 52

Software Sales Data Marketing 52

transcosmos Information Systems

MAY 2, 2016

Microsoft Azure Stack. Born from Azure, the Microsoft Azure Stack is a hybrid cloud platform that is capable of hosting modern business applications. Azure Stack brings cloud computing model to your data center instead of building your cloud computing platform. BladeLogic Server Automation.

Tools 48

Tools Management Software Policies 48

Forrester's Customer Insights

OCTOBER 17, 2018

Volkswagen’s recent announcement to build its automotive cloud platform on Microsoft Azure is yet another example of the types of tech-driven innovation efforts transportation leaders are taking to position themselves as customer experience leaders.

Transportation 37

Transportation Innovation Automotive Examples 37

Alliance by IFS

APRIL 16, 2019

Astea to showcase its updated field service management and mobility platform at Field Service Palm Springs April 23 – 26. Astea will be showcasing its updated field service management and mobility platform at Booth #201 and Kiosk #W3 at Field Service Palm Springs 2019 , April 23 – 26, in Palm Desert, CA.

Roadmap 92

Roadmap System Travel Management 92

Natalie Petouhof

OCTOBER 11, 2016

Tweet Customer Experience (CX): IOT Platforms are the platforms that make IoT come to life. Because most organizations lack the resources and skills for custom app development, successful projects require development on an IoT platform or solution. Google Cloud Platform IoT  . Microsoft Azure IoT Suite  .

Customer Experience 40

Customer Experience Analytics Connections Analysis 40

Quadient

JUNE 22, 2022

The shift to digital-first strategies requires modern customer communications management (CCM) platforms that offer omni-channel design, delivery, and personalization capabilities to deliver the competitive customer experience organizations need. Any-prem alternatives .

Omni-Channel 52

Omni-Channel Multi-Channel Communication Roadmap 52

Chattermill

AUGUST 5, 2018

Qlik boasts 45,000 customers worldwide who use its intuitive platform for data visualisation, analytics, reporting and more. Qlik uses an intuitive, user-friendly platform to make data analytics more accessible across your company. Power BI is a business intelligence tool released by Microsoft in 2015.

Technology 81

Technology Data Customer Experience Self Service 81

Bizagi

DECEMBER 20, 2018

Our latest webinar saw Forrester’s Craig Le Clair lead a discussion with UiPath’s Brandon Brown and Bizagi’s Nitish Pargal on the benefits of using RPA alongside an intuitive iBPMS/DPA platform like Bizagi. Brown also advises using an iBPMS/DPA platform to focus on the end-to-end process automation. So what next?

Technology 85

Technology System Tools Management 85

Bizagi

MAY 21, 2020

That’s where an Intelligent Process Automation platform is different. You just need the right platform to build on… . A process automation platform can orchestrate your people, applications, devices, information and robots on a global scale. Automating every process with one platform.

System 52

System Technology Customer Journeys Tools 52

Bizagi

JULY 10, 2019

4 – Be the first hear about the latest platform innovations. 2019 has been a ear There’s been no shortage of recent innovations on the Bizagi platform, including native RPA integration, a new generation of mobile solutions and new Cloud abilities through our partnership with Microsoft Azure.

Conference 80

Conference Innovation Hotels Insurance 80

Natalie Petouhof

FEBRUARY 24, 2016

At the National Retail Federation Annual Convention in New York City, Microsoft made announcements with GameStop, Hardee’s, TGI Fridays, Panasonic, HP and FreedomPay, and NCR on efforts to modernize shopping experiences. Microsoft believes this will be the year when modern shopping experiences come to life.

Omni-Channel 40

Omni-Channel Retail Innovation Competitive Advantage 40

Natalie Petouhof

APRIL 5, 2016

Source: Microsoft. Microsoft and Real Madrid are working together to revolutionize the club, and the futbol experience, through technology. A digital platform, built on Microsoft Azure, will give supporters of Real Madrid access to content and exclusive digital services at the stadium, at home or on the go.

Sports 40

Sports Connections Video Technology 40

SurveySparrow

APRIL 18, 2019

A chatbot dwells in the chat platforms and is designed to carry out conversations. Like any other successful method, the email platform got overused and overcrowded. Many chat bot builder platforms require a team to assemble it in your website or any other desired platform. Follow me as I take you through the journey.

Chatbots 76

Chatbots e-support Entertainment Hospitality 76

Bizagi

AUGUST 30, 2019

1 – It’s The Ideal Platform for Launch. Bizagi’s cloud offering powered by Microsoft Azure does exactly that. . With our performance-based business model you pay based on your usage level of the platform. Why Choose Bizagi Accelerator? 3 – The Quick-Start Program is Built In .

Software 40

Software ROI Innovation Company 40

Esteban Kolsky

JUNE 13, 2016

) called me today to get my thoughts… This person was very happy because they no longer own the title of worst buy at Microsoft… <rim shot> There’s also this — the price per monthly active user is $260.0 What happens when (not if) users start leaving because now Microsoft owns it? My data says 20-80%.

Government 60

Government Comparison Data Insurance 60

inQuba

MARCH 22, 2022

Software company inQuba has announced it is now available on the Azure Marketplace. Releasing this latest version through the Azure Marketplace means any organisation signed up on the marketplace can procure and activate the inQuba Customer Journey Orchestration platform there. Easy integration for quick results.

Customer Journeys 10

Customer Journeys Customer Centricity Customer Engagement System 10

datastax

DECEMBER 5, 2018

We also now support backups to Microsoft Azure and generic S3 platforms. Every second counts when a critical database restore is needed, so in DSE 6.7, we’ve optimized our restore engine to get a database back on its feet magnitudes faster than in prior releases.

Analytics 65

Analytics Financial Software System 65

ShepHyken

NOVEMBER 29, 2019

This allows support teams seamless access to customer information and complaints on the same platform. Social media bots can also be used as a supplemental channel for content marketing as well, drawing more traffic to your online assets and engaging customers on their platform of choice.

Technology 130

Technology Customer Experience Social Media Multi-Channel 130

Natalie Petouhof

SEPTEMBER 16, 2015

And that’s what is significant about today’s announcement about Microsoft Corp. and Salesforce’s plans to extend their strategic partnership to connect the Salesforce Customer Success Platform to Microsoft Office productivity apps and services. What possibilities does the collaboration bring to the table?

Connections 40

Connections Customer Experience User Experience Meeting 40

Amity

NOVEMBER 28, 2018

Densify is compatible with Amazon Web Services, Microsoft Azure, Google Cloud Platform, and hybrid cloud environments. Therefore when we designed our CSM engagement model, we were focused on how does this person work as an user on our platform.

Customer Success 106

Customer Success Competitive Advantage Customers Software 106

SmartKarrot

MAY 11, 2023

Businesses can utilize conversation intelligence platforms to enhance their sales and customer service strategies. These platforms enable companies to record, transcribe, and analyze customer interactions, providing valuable data for evaluation and improvement.

Chatbots 10

Chatbots e-support Travel Sales 10

Natalie Petouhof

JULY 16, 2015

That there is a huge ROI and enhanced customer engagement, trust and customer lifetime value are possible, especially when analytics and IOT are combined, these are some of the reasons why the announcement by Microsoft and FieldOne Systems LLC is so important.

Analytics 40

Analytics System Customer Service Customer Experience 40

AWS Machine Learning

MARCH 17, 2023

Organizations use messaging platforms like Microsoft Teams to bring the right people together to securely communicate with each other and collaborate to get work done. Microsoft Teams captures invaluable organizational knowledge in the form of the information that flows through it as users collaborate.

Data 74

Data Groups Policies Examples 74

AWS Machine Learning

MARCH 7, 2023

Yammer is a social networking platform designed for open and dynamic communications and collaborations within organizations. The solution consists of the following steps: Configure the Yammer app API connector on Azure and get the connection details. Log in to the Azure portal using your global admin user account and choose Next.

Groups 70

Groups Policies Data Government 70

BirdEye

OCTOBER 18, 2023

In this article, we’ll dive into key insights from Microsoft, Google, and other experts who are at the forefront of AI and digital customer experience. Birdeye – all-in-one platform Automate Reviews, Ratings, Listings & Reputation Management with Birdeye. Get started for free WATCH DEMO 1. Get started with BirdAI today.

Self Service 111

Self Service Chatbots Customer Expectations Consumers 111

SmartKarrot

DECEMBER 1, 2021

There is a wide array of business intelligence automation platforms available in the market today. This includes highly technical and powerful platforms to user-friendly and lightweight dashboard builders. Top 6 SaaS business intelligence platforms. So, let’s get started. Potential target audience . Weaknesses .

Tools 10

Tools Analytics Customer Success Report 10

SmartKarrot

APRIL 13, 2020

This is an exciting role that will help create relationships with their Azure customers and will fuel customer success, retention growth, and advocacy.

Customer Success 8

Customer Success Exercises Customer Retention Customer Satisfaction 8

SurveySparrow

NOVEMBER 7, 2021

Microsoft Power BI is one of the largest and fastest-growing business analytics services. It is an analytics and reports creation platform that you can install for free on your desktop. Using Power BI Pro , you can build dashboards, reports, and even embed them into other apps or Microsoft solutions. What is a Power BI app?

How To 52

How To Self Service Analytics Report 52

NobelBiz

OCTOBER 2, 2023

Single Point of Reference: Agents do not need to juggle between multiple interfaces or platforms. Don’t miss this insightful discussion on First Contact —watch the episode now and gain valuable insights into CCaaS platform decisions and cloud migration challenges.

System 106

System Contact Center Contact Center Software Social Media 106