CSM Magazine

MARCH 25, 2021

This can transform the logistics business into a more efficient platform. The current last-mile delivery platform has certain advanced features that make them more reliable and efficient. This particular feature concentrates on including certain factors like location, time, traffic, and efficiency into account.

Software 52

Software B2C System Analytics 52

Totango

JANUARY 10, 2019

Many companies still use “old school” methods of customer growth and don’t know how to update their customer engagement platforms and practices. And for those who are looking to modernize in order to compete in today’s customer-centered economy, there are a lot of customer engagement platforms to choose from.

Customer Engagement 63

Customer Engagement Engagement Customer relationships CRM 63

IntouchInsight

APRIL 30, 2024

This month, we're thrilled to unveil new features within the Intouch Insight Platform. At Intouch Insight, we're dedicated to improving our software so our users can keep delivering top-notch customer experiences.

Software 156

Software Customer Experience Customers 156

IntouchInsight

DECEMBER 13, 2023

Across the past 12 months, we have released several new features to both the Intouch Insight Platform as well as to our mobile forms and inspection software, IntouchCheck™. It’s the holiday season and with the new year coming up, we wanted to reflect on the year we had.

Software 316

Software 316

IntouchInsight

JULY 19, 2023

This month we have introduced new features to the Intouch Insight Platform. At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence.

Software 295

Software Customer Experience Customers 295

IntouchInsight

SEPTEMBER 15, 2022

Here at Intouch Insight we are always looking to launch new features that will help you to achieve customer experience excellence. This month we have launched several new features to the Intouch Platform that we can’t wait for you to begin using.

Customer Experience 296

Customer Experience Customers 296

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Software 182

Software Chatbots Customer Service Knowledge Base 182

IntouchInsight

FEBRUARY 16, 2023

This month we have added new features to the Intouch Insight Platform and IntouchCheck™. At Intouch Insight, we are constantly enhancing our software so that we can empower our customers to reach customer experience excellence.

Data 295

Data Software Customer Experience Customers 295

IntouchInsight

MAY 18, 2022

At Intouch Insight, we’re constantly working on new features that will help you reach the top of your game. This month we have introduced new features to the Intouch Platform and IntouchSurvey™.

Comparison 290

Comparison Brands 290

IntouchInsight

JANUARY 26, 2024

At Intouch Insight, we’re constantly working on releasing new features to help you reach the top of your game. We are starting the new year with an enhancement to custom dashboards across the Intouch Insight Platform.

Customers 156

Customers 156

Comm100

APRIL 22, 2024

Automation Features Incorporating advanced automation features can streamline every aspect of customer service operations. Omnichannel platform integration An omnichannel approach integrates all customer service channels into one comprehensive platform, facilitating a unified and consistent customer experience.

How To 133

How To Chatbots Omni-Channel Social Media 133

IntouchInsight

JUNE 15, 2022

This month, our featured releases are all about making your experience using the Intouch Platform and IntouchSurvey™ even better. Our team has been working hard to release new enhancements designed to make your life easier.

315

315

IntouchInsight

AUGUST 10, 2022

This month at Intouch Insight we have launched several new features to the Intouch Platform and IntouchCheck™ that will help you to organize and analyze your data as quickly as possible.

Data 296

Data 296

TechSee

AUGUST 17, 2023

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Documentation and knowledge sharing: Technicians can use the video platform to record their work processes and solutions.

Video 205

Video Knowledge Base Travel Tips 205

Comm100

SEPTEMBER 25, 2021

Ideally, unlike the other standard chatting platforms, the white label chat service doesn’t show the vendor’s logo, domain, or any other type of vendor-specific branding. Features and functionalities of a white label live chat. However, some of the typical default features include: Quick messaging. Video calling.

How To 221

How To Software Video Customer Satisfaction 221

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. A true omnichannel platform such as NobelBiz OMNI+ is able to create the so-called “immersive experience” (for agents and clients alike).

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

AWS Machine Learning

FEBRUARY 27, 2024

Together with a central data platform team, the data science teams bring innovation and digital transformation through AI and ML solutions to the organization. In Axfood’s case, a well-functioning pipeline for this purpose was already set up using SageMaker notebooks and orchestrated by the third-party workflow management platform Airflow.

Effort Score 110

Effort Score Training Analytics Retail 110

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. There are “full seats” and “lite seats” which can vary greatly in their feature allowances and pricing.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

SurveySparrow

APRIL 30, 2024

Step 1: Make a List of Review Sites Identify the online platforms where your potential customers will go to get an idea of what you’re all about. Here are some key criteria to consider: Industry : Different industries have their own go-to review platforms. Focus on a platform that integrates well with your current toolstack.

Management 52

Management How To Tips Guidelines 52

CSM Magazine

APRIL 23, 2024

When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” Understanding Intranet Platforms An intranet platform serves as a solution for fostering communication and serving as a central repository for company information.

Social Media 52

Social Media Innovation Communication Resources 52

inSided

APRIL 1, 2021

[Amsterdam, Netherlands – 1 April, 2021] inSided, the leading Customer Success community platform for B2B SaaS and subscription-based companies has taken drastic measures to cater to customer needs as their Customer Success and Product teams were inundated with customer complaints about “record-high retention rates.”.

B2B 52

B2B Measurement Customer Success Customers 52

SurveySparrow

APRIL 28, 2024

With features like automated surveys, reminders, and diverse question formats, SurveySparrow provides a deeper look into student experiences and needs, making it an essential tool for managing feedback in the educational setting. Key Features of SurveySparrow 1. This flexibility ensures more engagement.

Tools 52

Tools Feedback Analytics Survey 52

BirdEye

APRIL 2, 2024

According to YouTube Product Lead Todd Beaupre , deleting videos from your channel can negatively impact your channel’s growth and overall performance on the platform. This way, you can keep your channel’s data intact while still curating the content you want to prominently feature.

Video 110

Video Metrics Trends Data 110

SurveySparrow

MARCH 12, 2024

The sheer volume of user feedback platforms can make your head spin. Price tags, features, use cases—it’s a lot to sift through. I’m sure this is something you should have in mind before choosing the right feedback management platform. You’ve got to have the right tools to hear them out. Now, I get it.

Tools 52

Tools Feedback Analysis Analytics 52

CSM Magazine

APRIL 18, 2024

CPaaS stands for Communications Platform as a Service. It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. The CPaaS market has been experiencing significant growth.

Healthcare 52

Healthcare e-support Video Chatbots 52

Team Support

MAY 1, 2024

It differs from other platforms by emphasizing a holistic approach to each customer interaction. Let’s discuss TeamSupport's specialized features, illustrating how it eclipses the standard offerings by providing an in-depth, value-driven service at a more accessible price point.

Software 40

Software Customer Satisfaction Customer relationships Omni-Channel 40

Optimove

MAY 1, 2024

Unleash hyper-personalized experiences with Opti-X, merging digital experience and customer-led marketing platforms for unparalleled customer engagement across channels. Speak their language with WhatsApp Integration Meet your customers on their turf with Optimove’s WhatsApp Integration feature.

Marketing 59

Marketing Groups Customer Insights Customer Journeys 59

SurveySensum

MARCH 20, 2024

Along with a robust platform they offer advanced CX consultation service — wherein CX experts provide end-to-end support, from survey creation to feedback analysis, to creating action plans based on customer insights. Best Features: In-Built Templates: SurveySensum has made creating surveys easier! The tool has taken CXM a step beyond.

Customer Experience Management 52

Customer Experience Management Software Company Customer Experience 52

CSM Magazine

APRIL 26, 2024

HubSpot is one of the top CRM platforms currently available on the market. But HubSpot comes with a wide range of features. HubSpot’s Customer Relationship Management Platform is a centralised location to manage all your customer contacts and relationships within the HubSpot suite. What is HubSpot CRM?

CRM 52

CRM Customer Relationship Management System Tips 52

Thematic

APRIL 3, 2024

Improved Product Development: Voice of the Customer data pinpoints desired features, unmet needs, and friction points in existing offerings, fueling innovation and ensuring your products genuinely resonate with your target market. product features, website navigation, customer service interactions). " mentality. ” 2.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Despite Zendesk’s shortcomings, they’re still a powerhouse player in the market, so here’s a breakdown of their most popular features along with the advantages and disadvantages of each.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

ECXO

APRIL 24, 2024

Imagine having to choose between 3 features to solve a problem, versus being offered 15 different features for it. Enterprises often require such complex systems to manage their operations effectively, and these platforms provide an all-in-one solution.

ROI 105

ROI Software B2B System 105

SurveySparrow

APRIL 15, 2024

We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. This includes survey software and digital adoption platforms to dedicated product analysis tools. Identify how different user segments engage with your product across various platforms.

Analytics 52

Analytics Tools Analysis User Experience 52

NobelBiz

FEBRUARY 20, 2024

Advanced Functionality: VoIP provides features like Interactive Voice Response (IVR). Features like call recording and analytics help monitor performance and identify areas for improvement. These centers feature redundant PSTN carriers and data networks to ensure continuous operation.

Contact Center 105

Contact Center Call Center Self Service System 105

Team Support

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction. This is where TeamSupport stands out.

Analytics 52

Analytics Customer Satisfaction System Software 52