CSM Magazine

JULY 26, 2022

Since implementing the complete job management platform from BigChange, Greenskape has secured several new contracts and is planning to expand its operation into new geographical areas with new regional service centres. Using the online facility Greenskape’s customers can see what work has been done, when and by who.

Company 59

Company Customer Relationship Management CRM Innovation 59

SurveySparrow

AUGUST 28, 2023

While factors like features and pricing play a role, there’s a secret ingredient that truly defines their success: delivering an unparalleled customer experience in the realm of Software as a Service (SaaS). Did you know that a remarkable 86% of buyers are willing to pay more for a better customer experience? Need help?

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

CSM Magazine

FEBRUARY 10, 2021

Macro 4’s new out-of-the-box self-service portal caters to rising demand from companies that are fast-tracking digital initiatives. . The new Columbus portal allows businesses to avoid the effort, costs and risks of using an internal or external web development team to create their own self-service portal from scratch.

Self Service 59

Self Service System Resources Software 59

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Here, we’ll show you how to create your path to customer success. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important.

Customer Journeys 110

Customer Journeys Touchpoint Software Customers 110

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. After onboarding has been completed.

Feedback 101

Feedback How To Net Promoter Score NPS 101

West Monroe

APRIL 27, 2022

As business becomes digital, companies are upgrading to modern cloud-based core software platforms and solutions at an accelerating pace—fueling the continuous move toward SaaS solutions where customer retention, lifetime value, and annual recurring revenue (ARR) take the place of traditional sales metrics as key measures of performance.

Software 52

Software e-support Multi-Channel Industry 52

West Monroe

APRIL 27, 2022

As business becomes digital, companies are upgrading to modern cloud-based core software platforms and solutions at an accelerating pace—fueling the continuous move toward SaaS solutions where customer retention, lifetime value, and annual recurring revenue (ARR) take the place of traditional sales metrics as key measures of performance.

Software 52

Software e-support Multi-Channel Industry 52

Totango

OCTOBER 27, 2021

There are a number of reasons why a customer may ghost you. Fortunately, there are some steps you can take to help you re-engage with disengaged customers as well as some measures you can take to help prevent client ghosting altogether. . What to Do When a Customer Ghosts You. Whatever the reason, being ghosted hurts.

Customer Success 90

Customer Success How To Metrics Effort Score 90

Alliance by IFS

NOVEMBER 26, 2019

To overcome these workforce challenges while meeting ever more rigorous customer demands, field service organizations need to integrate digital solutions into their knowledge management, workforce management, and field operations. Post job ads on platforms like Indeed and Glassdoor. Digital Solutions to Bridge the Workforce Skills Gap.

e-support 100

e-support Knowledge Base Social Media Training 100

Solvvy

JULY 13, 2022

Your customers expect–and demand–prompt, personalized service. The Salesforce State of the Connected Consumer report states that 66% of customers expect businesses to understand their unique needs and expectations, and 68% expect companies to demonstrate empathy. Customer service automation can fill some of those gaps.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

CSM Magazine

OCTOBER 7, 2021

The new Hammer global partner program represents a major overhaul of its channel strategy and coincides with the appointment of new channel leadership and launch of a new partner portal that includes deal registration and other enablement benefits to support and grow its global community of around 100 partners, including Presidio.

Contact Center 52

Contact Center Marketing Leadership Healthcare 52

SurveyGizmo

MAY 28, 2020

It boosts productivity and enhances customer relationships. We constantly strive to improve our employee experience because we know that happy and engaged employees perform better and that translates into a better experience for our customers and company growth. We built the Employee Request Portal to specifically address these issues.

Employee Experience 98

Employee Experience Employee Engagement Rewards Programs Culture 98

Totango

OCTOBER 27, 2021

There are a number of reasons why a customer may ghost you. Fortunately, there are some steps you can take to help you re-engage with disengaged customers as well as some measures you can take to help prevent client ghosting altogether. . What to Do When a Customer Ghosts You. Whatever the reason, being ghosted hurts.

Customer Success 71

Customer Success How To Metrics Effort Score 71

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Customers who are upset will often spread their displeasure to others without ever telling you, while those who are satisfied may keep it to themselves. After onboarding has been completed.

Feedback 71

Feedback How To Net Promoter Score NPS 71

SurveySparrow

FEBRUARY 24, 2020

The multi-UI platform provides you with both chat-like and conversational experience to make your assessment surveys more engaging and ensures you a response rate that is 40% higher. The platform serves business giants like Slack, Reddit and many other eminent clients worldwide. Pricing : Contact to get a Custom Quote.

Tools 80

Tools Self Service Management Culture 80

Totango

OCTOBER 27, 2021

There are a number of reasons why a customer may ghost you. Fortunately, there are some steps you can take to help you re-engage with disengaged customers as well as some measures you can take to help prevent client ghosting altogether. . What to Do When a Customer Ghosts You. Whatever the reason, being ghosted hurts.

Customer Success 62

Customer Success How To Metrics Effort Score 62

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. What is B2B Customer Experience?

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

Education Services Group

FEBRUARY 9, 2021

Today’s tech tool face-off is brought to you by one of the biggest debates in Customer Success – the familiar face of a Customer Relationship Management (CRM) system, versus purpose-made Customer Success tools. As for Customer Success platforms, only 47% of those surveyed said they use them in their tech stack.

Tools 52

Tools Customer Success CRM Sales 52

Gainsight

JUNE 13, 2019

Help them distinguish optimal customers to upsell. If your marketing team provides product collateral or sales techniques in your partner portal you can easily see which partners are most engaged. Create certification programs in your partner portal and then view which partners are certified and how many reps achieved certification.

Strategy 68

Strategy Data ROI Metrics 68

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Customer Engagement 96

Customer Engagement Engagement Tips Strategy 96

PeopleMetrics

MARCH 25, 2022

Customer advisory boards (CABs) can be a powerful tool in your organization's arsenal. They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. How do they work? Back to Top.

Roadmap 118

Roadmap Feedback B2B Survey 118

SurveySparrow

NOVEMBER 20, 2022

Freshdesk and Zendesk are the two mammoths of the customer service software category. To help you decide which software to choose, we’re going to compare Freshdesk and Zendesk based on seven essential features of customer service software. Customization and branding. Customization and branding. Pricing and plans.

Self Service 52

Self Service Comparison Analytics Gamification 52

Education Services Group

FEBRUARY 14, 2021

How many CSMs would it take to walk each and every one of your new customers through a detailed tutorial of your product, one-on-one? Now, how many would it take if you grow your customer base by 50%? After all, isn’t quickly acquiring new customers a primary goal for most software providers? Would you like help?

Tools 52

Tools Software Engagement Video 52

SurveySparrow

DECEMBER 15, 2021

According to recent Salesforce statistics , it has more than 150,000 customers. From customer service to marketing, teams of all kinds use and extend Salesforce to work more efficiently. SurveySparrow is an excellent platform for getting omnichannel data. You can also use the survey data to visualize your customer lifecycles.

Gamification 52

Gamification CRM Training Financial 52

SurveySparrow

FEBRUARY 24, 2020

The multi-UI platform provides you with both chat-like and conversational experience to make your assessment surveys more engaging and ensures you a response rate that is 40% higher. The platform serves business giants like Slack, Reddit and many other eminent clients worldwide. Pricing : Contact to get a Custom Quote.

Software 52

Software Self Service Management Culture 52

AWS Machine Learning

JANUARY 6, 2023

TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. Prior to building this centralized platform, TR had a legacy rules-based engine to generate renewal recommendations. TR customer data is changing at a faster rate than the business rules can evolve to reflect changing customer needs.

Training 67

Training System Interaction Data 67

SurveySparrow

NOVEMBER 9, 2020

From recruiting, onboarding process to taking feedback, HR management software automates everything! Recruitment and Onboarding: Recruitment and onboarding are two important events in your employees’ work journey. That’s why you must look for HR tools that make the recruitment and onboarding process easy.

Software 59

Software Tools Management Employee Engagement 59

ChurnZero

FEBRUARY 17, 2022

9 tips to get your CSMs to adopt Customer Success software. Have you ever worked at a company where the Customer Success team had to beg for its own tools? The CSM perspective: how to encourage the adoption of Customer Success software. As CSMs, we spend our days convincing our customers to adopt our tools.

Software 98

Software Customer Success How To CRM 98

delighted

APRIL 7, 2020

In our previous post on improving the customer experience , we went over how streamlining support and onboarding processes can help you retain customers during difficult times. In this post, we’ll focus on how to adjust your customer experience program to be appropriate for the current situation. Show care and empathy.

Customer Retention 52

Customer Retention Customer Experience How To Guidelines 52

Bizagi

MAY 23, 2019

Automating processes for the best possible customer service. From account servicing to transfers and account notifications, customers expect more immediate service than ever before. That’s why an efficient onboarding process is crucial. Transparency is also beneficial when responding to customer requests.

Management 54

Management Financial Comparison Report 54

Bizagi

MARCH 24, 2020

A Digital Process Automation (DPA) platform such as Bizagi can enable enterprise-wide transformation in productivity, efficiency, agility, and compliance. This will help drive down costs and provide better customer service. Or utility companies who are automating customer service processes. Bringing sense to data.

How To 51

How To Financial ROI Banking 51

SurveySparrow

DECEMBER 9, 2020

High employee experience means high customer satisfaction. That means from recruiting, onboarding to exit, every employee interaction sum up the employee experience. Also, they customized their reward based on their job role and location. 60% of the customers said that they wouldn’t use a business if it got negative reviews.

Employee Experience 52

Employee Experience Employee Engagement Net Promoter Score Culture 52

CSM Magazine

AUGUST 25, 2021

Lance Rosenzweig, CEO at Support.com reveals how customer support services delivered by a global home-based workforce and supported by state of the art technology can provide customers with a better experience and easier access to human experts. As with healthtech, urgent customer needs could arise any day and any time.

Technology 52

Technology Self Service Chatbots Analysis 52

ChurnZero

JULY 2, 2020

The term “customer-first” gets thrown around and cited often in the B2B world. The challenges to becoming a customer-centric company are not easy to overcome alone. It takes a village to raise a customer-centric company. Your entire organization must invest in rallying around the customer.

Customer Centricity 98

Customer Centricity Chief Customer Officer Effort Score Sports 98

Gainsight

JANUARY 17, 2020

When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. So we asked 10 experts the following questions to learn more about how they collect and prioritze customer feedback: What are some of the effective ways you collect feedback?

Feedback 117

Feedback Roadmap ROI Case Study 117

SurveySparrow

AUGUST 13, 2021

Contains 6 pricing plans – including 3 custom ones for enterprises, creative teams and services teams. ? Taiga is an open-source platform for project management. Project managers can customize workflows and permissions to match a team’s unique needs. Depends on the tools you select, the deployment platform, no.

Tools 52

Tools Management Report Software 52

delighted

APRIL 7, 2020

In our previous post on improving the customer experience , we went over how streamlining support and onboarding processes can help you retain customers during difficult times. In this post, we’ll focus on how to adjust your customer experience program to be appropriate for the current situation. Show care and empathy.

Customer Retention 43

Customer Retention Customer Experience How To Guidelines 43