InMoment XI

APRIL 5, 2024

For example, if someone asks you how much you exercise, you might be inclined to say four times a week, even if the answer is two. Its occurrence depends on several factors, including the nature of the questions asked, the survey methodology used, the characteristics of the sample population, and the efforts made to minimize bias.

Feedback 260

Feedback How To Survey Exercises 260

InMoment XI

MARCH 4, 2022

Once a targeted survey has collected the desired data, a top-notch Experience Improvement platform mines that data using advanced analytics to uncover actionable insights. Ask your team, “Who are we trying to appeal to? Principle #3: Ask the Right Questions. Don’t ask all the questions. Ask the right questions.

Survey 556

Survey Customer Experience Touchpoint Exercises 556

BlueOcean

DECEMBER 18, 2023

But if that standard of sampling was the horse and buggy of our past, conversational analytics platforms are the Ferrari of QA today. Now, finally, access to AI-driven, machine learning-based conversation intelligence and quality analytics is a reasonable ask in your RFP process.

Contact Center 177

Contact Center Industry Average Handle Time First Call Resolution 177

BlueOcean

JUNE 22, 2022

When it came to the contact center RFP, companies consistently required bidders to “Describe your telephony platform” and those with best-in-class products had a definite edge. So, what should you ask when you’re addressing contact center technology in your RFP? Ask about what comes next.

Contact Center 156

Contact Center Technology Tourism Exceptional Customer Service 156

AWS Machine Learning

MARCH 22, 2024

Contentful is an intelligent composable content platform that allows the creation and management of content to build digital experiences. Use case Contentful customers use the platform to scale content across global experiences, brands, and channels. Contentful is an AWS customer and partner. The app is available in the sidebar.

Ecommerce 90

Ecommerce Guidelines Software Consulting 90

Comm100

APRIL 2, 2024

It’s typically gauged through surveys that ask customers to rate their satisfaction on a scale, often from “Very Unsatisfied” to “Very Satisfied” This simple metric offers profound insights into customer perceptions and experiences, acting as a direct line to customer feedback.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

Brandwatch CX

JANUARY 29, 2024

Your social media platforms can be a gold mine for leads. We’ve put together some general advice, but if you want platform-specific tips you can jump ahead: Twitter Lead Generation LinkedIn Lead Generation Facebook Lead Generation Reddit Lead Generation Instagram Lead Generation Preparation You always need a plan of action.

Social Media 98

Social Media Tips Groups Brands 98

Comm100

AUGUST 1, 2023

To achieve this, organizations must deliver support that is fast, convenient, and now more than ever – personalized. Thoughtful touchpoints such as checking in post-purchase, sending a how-to video or asking consumers to write a review generate positive brand perceptions were given as examples of important personalized customer service.

Customer Service 159

Customer Service How To Omni-Channel Video 159

BirdEye

JANUARY 25, 2024

Rather than manually compiling positive review excerpts, you can have tools like Birdeye automatically identify top reviews based on factors like star rating, location, review platform, etc. Watch the Free Demo Now. Asking customers to leave reviews should be baked into your daily to-do list.

Social Media 110

Social Media Brands How To Multi-Channel 110

ShepHyken

NOVEMBER 27, 2023

Searching on the internet used to be about using keywords, but now it’s smarter! This shift allows customers to ask broader questions and receive accurate responses, improving the effectiveness of search platforms and thereby improving customer service. It understands what you really want and gives you better answers.

Self Service 94

Self Service Customer Experience Chatbots Technology 94

ShepHyken

OCTOBER 12, 2022

For now, let’s address why companies aren’t using social channels. . When a company tells me they don’t want to participate in social media customer care, I ask why. But now, there are options such as email, chat, apps and more. When asked why Zappos uses social media, his answer was, “Zappos customers use it.

Social Media 156

Social Media Customer Service Customer Care Customer Service Training 156

TechSee

AUGUST 31, 2022

After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. Ask about their training and certification programs. Ask about their experience supporting this shift. Platform vs Point Solution.

Engagement 109

Engagement Self Service Video Culture 109

TechSee

JULY 20, 2022

Today, we are proud to share the next great leap forward, the Visual Intelligence Platform. The Visual Intelligence Platform dramatically lowers the barriers to entry, providing turnkey, fully customized computer vision AI solutions. Customers can even be asked to send a photo of their barcode and receipt. Introducing VI Studio.

Self Service 109

Self Service Chatbots Connections Training 109

Retently

APRIL 18, 2024

Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. These are the little questionnaires that pop up while you’re using an app, asking for quick feedback. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Beyond Philosophy

DECEMBER 28, 2023

For example, I asked him about the short-term implications of AI, meaning in the next one to five years. He predicts that customers can ask, “Hey! Second, the AI will start its work of authenticating the speaker and finding the information requested in less than a second by checking against various data points and platforms.

Self Service 88

Self Service Airlines Conference Call Center 88

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely. Direct Feedback: Actively Asking  Think of this as a conversation you start.  Surveys, You ask specific questions about satisfaction, experiences, or preferences. This honesty is invaluable.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely. Direct Feedback: Actively Asking  Think of this as a conversation you start.  Surveys, You ask specific questions about satisfaction, experiences, or preferences. This honesty is invaluable.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

This means drawing insights from both the feedback you directly ask for and the unfiltered opinions customers express freely. Direct Feedback: Actively Asking  Think of this as a conversation you start.  Surveys, You ask specific questions about satisfaction, experiences, or preferences. This honesty is invaluable.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. These surveys provide a platform for attendees to share their feedback, allowing organizers to understand what worked well and what could be tweaked. Was the venue/virtual platform easy to navigate?” “How

Survey 119

Survey Analysis Feedback Effort Score 119

Blueshift

JANUARY 21, 2022

CDPs (customer data platforms) continue to be at the forefront of most martech conversations. During 2021, we saw more marketers than ever adding CDPs to their tech stack, but similarly saw more marketers asking "What is a CDP, and do I need one?" The post Webinar Recap: CDP: Is the Future Now? Great news.

Marketing 98

Marketing Data Customers 98

BirdEye

OCTOBER 16, 2023

Thanks for being with us today JD “Birdeye gave us a better platform and a more stable platform. We’re actually asking you to come in and tell some people that maybe you compete with how to grow their businesses in the agency world. We were using a different platform. It was a phenomenal platform.

Omni-Channel 64

Omni-Channel Multi-Channel Social Media Communication 64

BirdEye

MARCH 10, 2023

With billions of people using social media platforms every day, it’s no wonder businesses are eager to establish a strong online presence. You might be asking yourself, “Why would I want to conduct a social media audit?” A checklist saves time because you’re evaluating each social media platform in the same way.

Social Media 98

Social Media Metrics Return on Investment Ecommerce 98

Lithium

FEBRUARY 6, 2024

Celebrating CMAD 2024 with a thank you This month, we recognize and celebrate the efforts of community managers around the world using different platforms and tools to build stronger communities, along with better customer experiences. Users now have the capability to post Stories directly to Instagram through Khoros.

Social Media 52

Social Media Knowledge Base Report Trends 52

CSM Magazine

APRIL 22, 2024

With the integration of artificial intelligence (AI), predictive analytics, and cutting-edge security measures, online casinos and betting platforms are poised to redefine what it means to provide stellar customer support. By analyzing this data, operators can customize their interactions with customers.

Customer Service 52

Customer Service User Experience Chatbots Touchpoint 52

Optimove

NOVEMBER 28, 2023

That mission implores us to continually improve our Customer-Led Marketing Platform to help every marketer keep customers loyal and maximize each one’s lifetime value. It’s a collaborative partnership where the marketer can ask questions and rely on AI to recommend innovative ideas.

Brands 69

Brands B2C Customer relationships Loyalty 69

Solvvy

JUNE 22, 2022

When they search your website for answers or reach out for customer service or support, they want answers now. Chatbots help you meet this demand by allowing your customers to type or ask a question and get an answer immediately. Solvvy is the leading conversational AI platform for support. Provides reps with a smart handoff.

Self Service 119

Self Service e-support Chatbots Knowledge Base 119

Retently

AUGUST 29, 2022

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. This is an easy question to answer, although one that’s best tackled in detail.

Social Media 158

Social Media NPS Net Promoter Score Marketing 158

Gainsight

AUGUST 29, 2023

In other words, if you’re reading this, chances are you use a Customer Success management platform. Your Time to Value Isn’t Lightning Fast It’s critical to select a Customer Success platform that allows you to reap value fast and scale however best fits your business. Learn More Learn more about Customer Success platforms today.

Self Service 52

Self Service Customer Success Report Software 52

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. And even the customers started showing dissatisfaction. What is a Product Survey?

Survey 52

Survey Comparison Feedback Tips 52

Beyond Philosophy

JUNE 22, 2023

The three competencies include: Awareness : This is the ability to look inward and identify your priorities, your preferences, your beliefs, and what you care about so that you can use that lens to sift through the different asks. An example might be when someone asks you to pass the salt. Rules are next because they help you say no.

Policies 143

Policies Exercises Examples Financial 143

BirdEye

JANUARY 17, 2024

While an edgy post might be on-brand for Instagram or Twitter, it may require adjustment for platforms like LinkedIn, where people expect a more professional demeanor. Approval processes also play a crucial role in maintaining brand consistency across different platforms. Watch the Free Demo Now. it’s a lot to keep track of.

Social Media 109

Social Media Multi-Channel Software Feedback 109

Inbenta

MAY 14, 2021

Still unprecedented in the segment, the platform was launched at the end of last year. Until then, WhatsApp was only used as a pilot channel, used by customers to ask questions to human agents, without any bot involved. As a consequence of the new developments, GOL customers are now able to check-in through WhatsApp.

Airlines 99

Airlines Case Study Chatbots Call Center 99

CSM Magazine

DECEMBER 8, 2023

For the platform to remain at the top, it is crucial to improve its features and offer generous bonuses and a wide range of games. We will look at what methods of contacting technical support are most often available in mobile casinos now. This method also lets you get a detailed answer and quickly ask clarifying questions.

Chatbots 52

Chatbots Customers Communication Innovation 52

BirdEye

FEBRUARY 23, 2023

Businesses can now use Birdeye’s AI platform to quickly generate personalized, human-like responses to customer reviews and surveys. AI is part of Birdeye’s DNA Delivering actionable insights While AI technology is at the forefront of media channels now, this is not new technology for Birdeye.

Customer Experience 94

Customer Experience Chatbots Analytics Touchpoint 94

ChurnZero

JANUARY 10, 2023

Just ask Customer Success AI for a new cadence of emails, a call script, or a list of strategy ideas, for example. CS AI is an industry first: the first generative artificial intelligence built into a Customer Success platform. Now to review and refine it. How can AI help Customer Success? Be specific and include details.

Customer Success 98

Customer Success Customers Course Strategy 98

SurveySensum

FEBRUARY 6, 2024

Now, you might wonder, “How can cancellation surveys save your customers from leaving?” ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. If they say they’re trying a different product, you can ask them about it.

Survey 52

Survey Feedback User Experience Communication 52

SurveySensum

MARCH 12, 2024

Now on a 1 to 5 satisfaction scale, if your client scores a 5 then they are directed away from general feedback questions. You wouldn’t want to ask them why they were unhappy, right? Jump Logic lets you skip those questions and ask things that are more interesting to them, like why they loved your bank.

Survey 52

Survey Data Effort Score Analysis 52