Experience Investigators by 360Connext

MARCH 17, 2020

My 15-year old high school sophomore son is working diligently on his brand new e-learning curriculum as school is closed for the foreseeable future. His 12-year old brother and my husband who is now working from home have set up their workstations downstairs. I write this in a new reality. My travel calendar is clear.

Customer Journeys 178

Customer Journeys Customer Experience How To e-support 178

ShepHyken

SEPTEMBER 26, 2023

Here is my answer: A couple of old expressions come to mind. I’ll answer your question on social media, in my weekly customer service newsletter , on my Amazing Business Radio podcast , or on my Be Amazing or Go Home TV show. Someone asked me a question: Sometimes I’m so frustrated when I call a company’s customer service number.

Customer Service 134

Customer Service Social Media Customer Service Training Training 134

SurveyGizmo

JUNE 23, 2021

A lot had changed in people’s lives, and they had adapted to a work-from-home lifestyle. Be Aware: New Habits and Old Habits. We’ve become accustomed to our new normal, which has blended home life with work life. Working from home has meant no commute and not having to put on shoes. Brush Up: Social Skills.

Guidelines 98

Guidelines Government Conference Connections 98

NICE inContact

JANUARY 23, 2019

But with the company’s old internal call center solution, fluctuating call volumes weren’t being identified or managed. The old system also lacked efficiency. Accurate staffing was impossible, as was keeping service levels high. Schedules were done weekly—by hand—in Excel. Agents were largely in the dark on their performances.

Contact Center 137

Contact Center Technology Gamification Call Center Solutions 137

QuestionPro Audience

MARCH 7, 2018

While these old wives tales may seem ridiculous to some, (these people probably live in San Diego, which was voted best weather in the U.S. ) BUYING METHOD Not surprisingly, inclement weather keeps people at home, thus hurting brick-and-mortar stores’ traffic, which is a gain for online retailers.

Consumers 220

Consumers Retail Study Sales 220

ShepHyken

APRIL 28, 2021

If she really wanted to turn this Moment of Misery into a Moment of Magic , she could have offered to help him find a way home. Maybe call for an Uber or help find some other form of transportation to get her customer home safely. After all, the car wasn’t even a month old. Unfortunately, that was not what happened.

Transportation 174

Transportation Customer Service Training Exercises Training 174

BirdEye

SEPTEMBER 29, 2023

Here are some buyer persona examples to help guide you when creating some using our template for your business: Rachel – buyer persona for a multi-location retail store Rachel is a 32-year-old sales manager who lives in a suburban area with easy access to the retail store. She earns $70,000 annually. Annually, he makes $100,000.

How To 111

How To Insurance Social Media Multi-Channel 111

NICE inContact

MARCH 11, 2019

Can phone or home assistants like Siri or Alexa become helpful office assistants or agents? Except… my 5-year-old daughter was able to unlock my device! Do you have a personal in-home assistant, like Google Home? Or Ring smart home security? And how will it impact our businesses? capture fancy portrait pictures!

Self Service 160

Self Service Healthcare Chatbots Customer Retention 160

QuestionPro Audience

DECEMBER 8, 2017

Maybe it’s not actually the toast—maybe they’re not able to purchase a home because 63% of millennials have more than $10,000 in student loan debt. According to a study on millennial student debt , 83% of non-homeowners believe their student loan debt has delayed them from buying a home.

Management 225

Management Banking Financial Study 225

BlueOcean

MARCH 31, 2021

Mattress sales have skyrocketed thanks to people spending more time at home—and discovering new sleep challenges as a result of the pandemic. Industries deemed more essential to living and working in the confines of your home are naturally the ones who have seen increased volume. Listen to the audio or read the article.

Omni-Channel 156

Omni-Channel Self Service Tourism Contact Center 156

2020 Research

JULY 5, 2023

Almost a fifth of 18-24-year-olds (18%) selected the UK as an avoid destination compared to 10% of 25-34-year-olds, 6% of 35-44-year-olds and 45-54-year-olds, and 5% of those over 65. Within this group, 50% of those aged 35-44 have chosen the UK as their holiday destination versus 32% of those aged 18-24.

Study 52

Study Groups Data Survey 52

West Monroe

OCTOBER 23, 2023

A traditional internal combustion car will take you from home to work and back, and on family vacations, but EVs, along with doing these traditional things go a step beyond. We have found that close to 90% of the charging of EVs is done at home. How and where will the chargers be placed in their homes?

Automotive 59

Automotive Policies Transportation Consumers 59

ShepHyken

NOVEMBER 4, 2020

When I was a kid, we had home-cooked meals almost every night. I remember the day she came home with the cookbook. The point of all of this is that there is more than one way , as the old saying goes, to skin a cat—or cook a chicken. I thought my mom was the greatest cook in the world. She could make the best chicken.

Customer Service Training 140

Customer Service Training Social Media Customer Service Representative Training 140

NICE inContact

APRIL 2, 2019

This older technology is often referred to as POTS, which stands for “plain old telephone service”. With POTS the phone company had to run a physical cable to every home and business. Before LTE and other advances in cell phone technology, those calls used a system similar to the old POTS technology. Think about it.

Technology 136

Technology Connections System Company 136

QuestionPro Audience

APRIL 24, 2018

The products or services that interest a White, 13-year-old boy, might not interest a 40-year-old Asian woman. An old-aged person would rather spend their money on buying health-related products. Living status: Home-owner, rented, lease. Every age group has its peculiar characteristics and needs.

Examples 252

Examples Fashion Government Groups 252

Michelli Experience

JUNE 7, 2017

Those were the good old days when I “went to school without shoes uphill both ways in the snow…” Alas, the world has changed so much! You still have to drink it the old fashioned way, though.”. Even Walmart is “all-in” with the home delivery movement. The post Service Delivered: Timeless Change!

Fashion 113

Fashion Consumers Examples Marketing 113

Experience Investigators by 360Connext

JULY 24, 2019

The old rules no longer applied. But they offered an easy way to try on glasses and find what’s right for you, all from the comfort of your own home. AirBnB created a marketplace for couch surfing and vacation home rentals we didn’t even know we needed. Old school businesses often had a culture of “CYA.”

Customer Journeys 110

Customer Journeys Culture Customer Centricity System 110

CSM Magazine

JANUARY 19, 2024

Gamblers now have an opportunity to play their favorite games without leaving home. Rather than that, they have a lot of games available in their homes. If you prefer to play old-time slot machines, poker or blackjack, roulette, or modern video slots, you can play them online, too.

Entertainment 52

Entertainment Banking Financial Video 52

Blake Morgan

MARCH 7, 2023

How do you reinvigorate a 135-year-old brand to connect with new and changing customers? In fact, with more people eating at home, managing their household budgets, and trying to put great food on the table, Del Monte has never been more relevant. That’s the question faced by Bibie Wu, CMO of Del Monte Foods.

Connections 52

Connections Trends Retail Consumers 52

ShepHyken

JUNE 11, 2021

When he saw [me] this nine-year-old kid wrapped with bandages, eyes reddened from the physical therapy session he’d just endured, Velcro-strapped into a wheelchair, waiting for a ride home, he must have recognized that this kid needed some extra attention. .

Customer Centricity 139

Customer Centricity Sales Customer relationships Management 139

BlueOcean

APRIL 20, 2023

Because nobody wakes up as a 13-year-old and says, “Oh my gosh, I want to be in the contact center space.” I don’t get to go home this weekend to see my mom and dad. The average age of our employees is 24 years old, so when you consider the size of our company, I feel like the father of 700 kids sometimes.

Contact Center 156

Contact Center Culture Course Training 156

NICE inContact

SEPTEMBER 27, 2019

By the time the home improvement and furnishings company made the switch, there had been plenty of frustrations with the old system. The move to NICE inContact and the CXone cloud platform came soon thereafter. “It It was a no-brainer,” said Philip Bennett, Empire Customer Service Operations Manager.

Abandon Rate 137

Abandon Rate Contact Center Wait Times Case Study 137

Help.com

APRIL 11, 2016

I watched my neighbor arrive home to the thrill of his dog. I thought of that old line about wanting to become the person your dog thinks you are. It’s tail cut through the air with the force of jet and the speed of blender. That evening my cat jumped up on the foot of the bed as I was reading the newspaper.

Customers 140

Customers 140

Zeisler Consulting

AUGUST 1, 2023

The idea being that it certainly beats the old-fashioned method of showing up, taking a number, and sitting waiting for your turn once you get there. They do it that old way, but when each haircut takes about 90 seconds, they can crank through even a long queue pretty quickly.)

Wait Times 72

Wait Times Fashion Omni-Channel System 72

Experience Matters

MARCH 16, 2015

True Value (-6 points), Sam’s Club (-5 points), and Best Buy (-5 points) declined the most between 2014 and 2015. Maxx Target Toys "R" Us True Value Victoria Secret Wal-Mart Walgreens'

Retail 120

Retail Customer Experience Industry Customers 120

ShepHyken

OCTOBER 4, 2017

To help celebrate, I’m offering a free Amazon eBook of Be Amazing or Go Home ( Available from Amazon ). Be amazing or go home.”. It became a book, officially titled, Be Amazing or Go Home: Seven Customer Service Habits that Create Confidence with Everyone. Those habits as a twelve-year-old magician stayed with me.

Customer Service 120

Customer Service Customer Service Training eBook Customers 120

ShepHyken

APRIL 25, 2023

I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. Montañez wondered what Cheetos would taste like if dipped into chili powder and other spices, so he went home and made his own version of spicy Cheetos.

Insurance 101

Insurance Customer Service Training Meeting Leadership 101

CX University

MARCH 27, 2020

I was very fortunate to be able to work from home – no more long commutes, or endless meetings that produced little innovation, and best of all, I left work politics behind. . Soon after I started working from home, my life turned over on its heels. How does one work from home? The shift to the home-office is sudden.

Guidelines 96

Guidelines Exercises Healthcare Communication 96

ShepHyken

DECEMBER 29, 2021

On occasion, a customer would leave their wallet or purse at home. In the B2B old, many customers pay 30 or even 90 days (or more) after they are invoiced for whatever they buy, but this is almost unheard of in retail. . It’s obvious, the team at the bakery took the customer-focused approach. .

B2B 136

B2B Customer Service Training Customers Retail 136

TechSee

MARCH 17, 2021

It’s the same old song and dance, which is probably why the telecom industry consistently ranks as one of the most hated by consumers. For example, Verizon instituted Fios in a Box to help their subscribers self-install triple play services, while keeping their technicians out of people’s homes.

Self Service 164

Self Service Wireless Competitive Advantage Consumers 164

Customer Bliss

SEPTEMBER 18, 2019

Jeanne: One of the things I talk about is following people home, but not in a creepy way. And we know that there’s a period at—16 years old, they get the car keys—that they aren’t coming, but then they’ll come back as soon as they have families. How Do You Listening Differently?

Survey 156

Survey Customers Culture Engagement 156

Zeisler Consulting

APRIL 13, 2022

When Tom Hanks was 32 years old in 1988, he starred as the grown-up version of Josh, a 12 year-old granted a wish by a mystical carnival game to be “ Big.” He knows toys as any 12 year-old boy would. This hits home like a ton of rocks for me. Surely you remember the movie, if not all the details.

Leadership 93

Leadership Financial Course Industry 93

Zeisler Consulting

APRIL 13, 2022

When Tom Hanks was 32 years old in 1988, he starred as the grown-up version of Josh, a 12 year-old granted a wish by a mystical carnival game to be “ Big.” He knows toys as any 12 year-old boy would. This hits home like a ton of rocks for me. Surely you remember the movie, if not all the details.

Leadership 93

Leadership Financial Course Industry 93

Wired and Dangerous

DECEMBER 14, 2020

Will she be home this afternoon?” As you might expect John’s 90 year old mom was not too busy that afternoon and would be home. Nancy listened carefully to part of his story, politely interrupted him and stated; “I am so sorry this happened. We have to get mom some more flowers today!

Competitive Advantage 91

Competitive Advantage Policies Training Meeting 91

Customer Bliss

OCTOBER 17, 2018

In interviews, Kathryn says market research also noted that people were tired of visiting one home goods store after another just to choose among tired old designs. Research told her that many, especially millennials, are getting married later. Finally, customers choose a color. Even here, the company has the customer’s back.

Leadership 231

Leadership Course Customers System 231

Steve DiGioia

JANUARY 18, 2021

In 1992, 79-year-old Stella Liebeck bought a cup of takeout coffee at a McDonald’s drive-thru in Albuquerque and spilled it on her lap. I couldn’t enjoy the product I purchased until well after my meal was over, and when we reached back home. By now you must have heard about the famous “McDonald’s Hot Coffee Case”.

Customer Experience 298

Customer Experience Policies Customers Report 298

Circular Edge

FEBRUARY 26, 2024

Challenges Extremely old XE system, huge delta in JDE between XE and 9.2 Integrations using legacy technologies and home grown middleware solutions Outdated Hardware and related Software, end of life support Very large data set, with over 20 years of ERP data Business Requirements Upgrade to JDE 9.2

Advertising 40

Advertising Innovation Training Data 40