CSM Magazine

AUGUST 12, 2020

Inventory management has a pivotal role when it comes to good customer service management. A person with convenient access to data can match the right order to the right customer, meaning, they can provide customers with precise information about stock levels. How can inventory management improve customer experience?

Management 52

Management Customer Experience Customer Satisfaction Analytics 52

CSM Magazine

FEBRUARY 28, 2018

In order to stay competitive, businesses need to create a user-friendly journey for their customers, regardless of what device is being used. Having a website that isn’t mobile-friendly in 2018 means you can say goodbye to leads and customers. Generate Customer Loyalty. What can you do to achieve both?

Social Media 40

Social Media ROI Return on Investment Loyalty 40

Currency Alliance

OCTOBER 12, 2020

That type of simple recognition goes a great way in building loyalty with customers. This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

Currency Alliance

DECEMBER 4, 2023

This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost. That is driving brands and customers alike to be more earnest in the pursuit of value a significant acceleration in the deployment of more cost-effective marketing and loyalty technology.

Loyalty 59

Loyalty Trends Data Marketing 59

Currency Alliance

DECEMBER 17, 2019

For a more engaging read, click here to Currency Alliance Loyalty Strategy Guide 2020. Much of the bad has derived from a lack of belief or understanding from CEOs, who constrain budgets, and prop up short-term earnings with value that ought to flow to customers. Customers are now in control. An uncertain future. Source: BCG.

Loyalty 64

Loyalty Strategy Loyalty Programs Travel 64

LiveChat

SEPTEMBER 27, 2016

For you, it means more inquiries and more sales – if you only handle heavy traffic on your website and manage to send all gifts a day before Christmas Day. Here’s what you can do step by step to prepare your online store and your employees for this busy time. First, consider the ways customers can order from your store.

Ecommerce 28

Ecommerce How To Social Media Policies 28

Currency Alliance

NOVEMBER 17, 2020

It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. Each trend supports aspects of the broader business imperative: to be present when and where customers choose to engage. We crave convenience and more intuitive, personalized experiences.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

ProProfs Chat

MAY 6, 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! This definitely gives you the motivation to focus more on creating a delightful experience for your customers.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

NetBase

JULY 24, 2019

Brands like Stance , Edible Arrangements, Airbnb, and Etsy have given the likes of Nike, FTD, the entire hotel and eCommerce industries, and many major retailers a run for their money. Even if you’re at the top of your category, brands with a better grasp of your audience can bump you out of the limelight. Which tool is best for you?

Social Media 78

Social Media Analysis Tools Effort Score 78

Currency Alliance

MARCH 21, 2019

Enterprises everywhere are migrating to microservices in order to reduce costs, increase agility and to achieve more with their data. Making the same progress in loyalty has been much more difficult. The typical incumbent loyalty technology platform comprises five core modules: CRM/Analytics Platform. Campaign Management. Points Bank.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

Qualtrics

OCTOBER 6, 2021

The fact that you could sell your items online without having to store and ship them yourself was very attractive and not a lot of people were aware of it yet. Also, other eCommerce business models, like dropshipping, weren’t nearly as common or as prominent as they are now. Travis always had an entrepreneurial spirit.

Case Study 26

Case Study Study Marketing How To 26

Pointillist

JUNE 15, 2018

What’s better than acquiring one new customer? The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 104

Software Customer Engagement Engagement Omni-Channel 104