Magellan Solutions

APRIL 22, 2024

This assures that user-generated content (UGC) meets guidelines and sets community standards. This article will delve deeper into content moderation, the types of content moderation, the tools used in the process, and everyday challenges. TALK TO US! Contact us today for more information.

Tools 52

Tools Tips Guidelines User Experience 52

Beyond Philosophy

APRIL 17, 2021

This podcast is sponsored by Verint. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. These two ways of thinking help us make decisions.

System 78

System Consulting Conference Customer relationships 78

GetFeedback

NOVEMBER 20, 2019

But one sometimes overlooked method of collecting feedback is by meeting your customers where they are— distributing surveys through social media. . Using a Facebook post auto-reply bot leverages your customers that are already engaged with your brand. This can greatly benefit all departments and help your business thrive. .

Social Media 284

Social Media Feedback Chatbots Survey 284

ChurnZero

SEPTEMBER 20, 2022

Take the post-sale kick-off meeting, for example. Your kick-off meeting is your first chance to put your best foot forward and showcase how capable you are as a partner, from your presentation deck to the way you run the meeting itself. This was their plan for us: The presentation is visually appealing and easy to understand.

Meeting 52

Meeting Sports Case Study Hospitality 52

Gainsight

FEBRUARY 12, 2019

I frequently hear from customer success and sales leaders that two of the most common reasons for churn or downsell (revenue compression) are executive/sponsor change and lack of perceived value (for your product/service). We are blindsided when sponsors leave (especially in our volume or SMB segments). IT) within the customer org.

How To 81

How To Chief Customer Officer CRM Measurement 81

Experience Investigators by 360Connext

JULY 26, 2022

The more we treat CX as a team sport, the more likely it is for us to achieve meaningful outcomes for both our customers and our organizations. An executive sponsor from the C-Suite can help break ties and offer guidance, but the team itself can rely on a CX Charter and collaborate to get to the best possible outcomes. You can do this!

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

Talkdesk

NOVEMBER 26, 2019

If you joined us, thank you. If not, here are some of the highlights of what you missed (so you can be sure to catch us next year). End bad customer service with Talkdesk Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts.

Contact Center 78

Contact Center Roadmap Leadership Conference 78

2020 Research

SEPTEMBER 24, 2021

Don’t Miss Us at These Upcoming Events. You can find us at: Quirks Chicago and New York . Stop by and see us in the exhibit hall in Chicago or New York. Meet Us in Dallas at the CRC event. Meet Us in Dallas at the CRC event. Tis also the season for conferences, with Q4 events in full swing.

Conference 52

Conference Groups Connections Meeting 52

ChurnZero

DECEMBER 9, 2022

In the session’s Q&A, Gabby further explores shifts in the CEO persona, the importance of professional sponsors, and expanding to serve an entire market. They give us NPS goals. We have four board meetings a year. In one board meeting, we have product day, and in another, we have customer day.

Customer Success 52

Customer Success NPS Metrics Roadmap 52

CustomerSuccessBox

OCTOBER 31, 2021

We must demonstrate to the Executive Sponsor / Buyer, what value their organization is receiving from the outcomes and experiences we are delivering. Can you point us towards the most important learnings? Don’t expect Executive Sponsors to be able to make a 1-hour call each quarter. Aaron : Get creative.

Roadmap 52

Roadmap Customer Success Leadership Analysis 52

Beyond Philosophy

MAY 7, 2022

If our experience tells us anything, it’s that you probably aren’t, which can degrade the quality of the insights available to you. In this episode, we talk with Chief Marketing Officer of Verint, Celia Fleischaker about the third part of the Customer Science fusion formula, data, and how to ensure that you are using all of yours.

Customer Insights 78

Customer Insights Voice of Customer Insurance Contact Center 78

Customer Bliss

OCTOBER 4, 2018

Though many of us may enjoy out-of-town excursions that require a flight, we’re often a little less enthusiastic about the thought of the airport or the in-flight experience. or “what are your thoughts about us doing it this way?”. In the first 30 days, Karen’s goal was to attend meetings and briefings and listen.

Airlines 176

Airlines Industry Strategy Customer Experience 176

ECXO

SEPTEMBER 15, 2022

Follow us on Linkedin: [link]. With almost 300,000 followers on LinkedIn, this is your opportunity to meet one of the prominent original pioneers of customer experience who have helped shape the whole industry. Follow us on Linkedin: [link]. Do you want more events with partners or sponsored? Let us know: Info@ECXO.org.

Customer Experience 69

Customer Experience Leadership Feedback Innovation 69

ChurnZero

MARCH 3, 2020

For those in Customer Success, it can sometimes seem that your schedule is constantly being taken up by back-to-back customer meetings (which might really be the case), but it’s important to take the time and come up for air…and sometimes the best way to do that is to get out of the office.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Gainsight

DECEMBER 20, 2020

At Gainsight, we insist on attending product release meetings live and answer product quizzes after every release (our documentation team helps create these quizzes). Only then will the customer listen and be interested in giving us time. Value gap may exist in the mind of the new sponsor.

How To 59

How To ROI Training Customer Success 59

Beyond Philosophy

MAY 8, 2021

This podcast is sponsored by Verint. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. Please tell us how we are doing! People lie.

Customer Experience 104

Customer Experience Consulting Conference Groups 104

C3Centricity

MARCH 2, 2020

I’ve been the leader, sponsor or team member, which means that each time I had different responsibilities. As if that wasn’t bad enough, my new boss obliged us to work with his preferred supplier without running an RFP. Monthly meetings for local members plus regular calls with remote members, grouped by time Zones, is a minimum.

Roadmap 177

Roadmap Management Consulting Analysis 177

Clarivate

NOVEMBER 2, 2021

Join us at the Annual Meeting. In addition to sponsoring various INTA programs and events, we are pleased to announce that 11 Clarivate colleagues have been accepted to join INTA committees for the upcoming 2022-23 term. Join us at this year’s INTA Annual Meeting to find out how we can help you. 1] [link]. [2]

Government 52

Government Policies Innovation Industry 52

Comm100

JANUARY 11, 2023

Meeting today’s high customer service expectations can be a challenge. They are capable of capturing leads, booking meetings, routing chats, and more, in a conversational way that feels natural for customers. This has created new opportunities for organizations to reduce support costs while meeting the needs of today’s customers.

Customer Service 203

Customer Service Self Service Chatbots Healthcare 203

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

This article is sponsored by PayPal. For example, a customer might be concerned about when a product will arrive, or what payment options will meet their needs. . None of us are in business without customers. ne·glect /n???lekt/. verb: fail to care for properly. noun: the state or fact of being uncared for.

Customer Journeys 373

Customer Journeys Brands Customers Customer Experience 373

ChurnZero

SEPTEMBER 8, 2021

Today, the industry is starting to meet face-to-face again as vaccines are being distributed across the country. We are proud to be a Super Gold sponsor of the event and you can find us in booth #324. In response, some organizations have slatted in-person events for the tail end of 2021. .

Conference 95

Conference Leadership Industry Customer Success 95

BlueOcean

JANUARY 11, 2016

Initial Meeting. This requires an initial meeting, led by your outsourcing partner, to get everyone on the same page. Essential stakeholders from your own team will meet with your executive sponsor, your Program Manager, the Technical Lead, and leaders from Human Resources, Workforce Management, and Quality Assurance.

Contact Center 149

Contact Center Effort Score Metrics Government 149

Beyond Philosophy

APRIL 24, 2021

This podcast is sponsored by Verint. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. Please tell us how we are doing! Guess what?

Customer Experience 89

Customer Experience How To Consulting Conference 89

Alliance by IFS

MARCH 18, 2019

Astea’s Asia-Pacific team is proud to sponsor Total Facilities 2019 – Australia’s only central market place for facilities and like-minded professionals and be part of an industry event that champions high performing environments. The post Astea Sponsors Total Facilities 2019 in Sydney appeared first on Astea.

Groups 89

Groups Call Center Software Industry 89

Alliance by IFS

JULY 26, 2019

Astea’s North America team is proud to sponsor and participate in WBR’s Field Service Amelia Island 2019 on August 19-21 in Amelia Island, FL. The post Meet Astea at Field Service Amelia Island 2019 appeared first on Astea. Can’t make it to the conference? Request a private demo today!

Meeting 83

Meeting Conference Software Analytics 83

SurveySensum

JANUARY 22, 2024

During this dynamic process, project managers navigate complexities, ultimately steering the project toward outcomes that meet and potentially exceed stakeholder expectations. This brings us to a critical aspect of project management—the need to balance stakeholder expectations.

Strategy 52

Strategy Management Groups Communication 52

Customer Bliss

DECEMBER 14, 2018

As many of us are taking some much-needed downtime, I’m closing out the year by replaying some of my most popular episodes from 2018. I would say timing, leadership and competitive pressures really have opened the door for us,” says Amanda. Implementing CX Beyond the Local Level .

Chief Customer Officer 120

Chief Customer Officer Culture Competitive Advantage Leadership 120

CustomerSuccessBox

OCTOBER 31, 2021

Ideally, the Executive Sponsor is present as well as the key stakeholders to discuss expectations, objectives, priorities, and ideal business outcomes. The entire meeting should be conducted through the customer’s lens, not through yours. Can you point us towards the most important learnings?

Chief Customer Officer 52

Chief Customer Officer Meeting Consulting Measurement 52

Retently

MARCH 11, 2024

It’s about understanding if attendees found value in the event or if there were areas that didn’t meet their expectations. A CSAT survey or an NPS survey question might be the perfect choice for this use case. Other questions you might use are: “How would you rate the value for money of the event?” “How

Survey 119

Survey Analysis Feedback Effort Score 119

Bold360

JUNE 22, 2017

Nanorep is Gearing Up for Chatbot Summit Berlin 2017, Attending as Sponsors, Speakers, and Looking Forward to Meeting You at Booth 31. Nanorep is thrilled to be among the featured sponsors of the summit. Come check us out at Booth 31, and introduce yourselves! We hope to see you there.

Chatbots 69

Chatbots Self Service Leadership Technology 69

Customer Bliss

JANUARY 10, 2019

Since Michael’s team usually meets with potential customers in face-to-face environments like grocery stores, festivals, door-to-door, etc., Communication is what allows us to influence, persuade, make connections; it’s everything you need to be an effective leader. CX #Customerservice Click To Tweet. About Michael Bair.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Leadership 155

Beyond Philosophy

MARCH 7, 2024

What brought this up was a podcast listener who had a pickle they wrote us about. It All Started in Munich The methodology was my reaction to a frustrating meeting in Munich. Instead, our research showed that sponsoring the local kids’ soccer team drove value for our client. She asked the right blokes about this one.

ROI 78

ROI Return on Investment Exercises Measurement 78

Gainsight

MAY 27, 2020

As we searched for ways to respond to our event attendees in real-time, help them discover events as they unfolded, and gather their feedback, we realized Gainsight PX could help us create these experiences. PX allowed us to capture more Pulse data than ever before. You may know Gainsight PX as our Product Experience Platform.

Engagement 52

Engagement Comparison Meeting User Experience 52

Customer Bliss

AUGUST 9, 2018

Top executives are invited to come into the space and hold meetings and workshops. Whenever meetings and workshops are hosted, the room supports the idea of understanding and focusing on the customer and who they are. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

eGain Blogs

OCTOBER 29, 2021

While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! This time, we are a diamond sponsor of the conference. Join us at KMWorld Connect 2021! Keynote session by eGain and IRS.

Connections 93

Connections Conference Innovation Customer Engagement 93

Magellan Solutions

JUNE 17, 2021

This will help you to contact and connect with sponsors and donors to get whatever support you may need from them. An outsourced appointment setters can call your target sponsors and donors in a much efficient way. As they use various CRM tools to connect with them, minus the time you have to spend on each. TALK TO US!

Call Center 52

Call Center Financial Training System 52

Beyond Philosophy

MAY 1, 2021

This podcast is sponsored by Verint. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement to meet ever-increasing, ever-shifting consumer interactions and demands. Please tell us how we are doing!

Customer Expectations 60

Customer Expectations Consulting Conference Analytics 60