TechSee

SEPTEMBER 21, 2023

Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. This allows field service teams to learn from the contact center, the contact center to learn from customer self-service, and management to gain a 360° view of all service interactions.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

ECXO

APRIL 12, 2021

Customer Experience and Service Management; meeting along the Customer Journey. The Customer Journey is an important common denominator between the CX and Service Management frameworks. Service Management To begin with it is important to understand what is meant with ‘service management’. Share on facebook.

Customer Journeys 98

Customer Journeys Meeting Customer Experience Management 98

Comm100

SEPTEMBER 12, 2023

This is where Strategic Enrollment Management (SEM) comes into play. Read on to explore what strategic enrollment management is, how it is helping schools to attract more of the very best students, and how to create a robust plan. What is Strategic Enrollment Management (SEM)? Are you meeting your goals?

Management 156

Management Financial Resources Strategy 156

Eptica

APRIL 11, 2022

Date: Monday, April 11, 2022 Author: Pauline Ashenden - Demand Generation Manager How are banks meeting changing customer service needs? Author: Pauline Ashenden - Demand Generation Manager Delivering the right customer experience in financial services has never been more vital – or more difficult.

Banking 120

Banking Meeting Customer Service Financial 120

Alliance by IFS

FEBRUARY 13, 2019

See why The Internet of Things (IoT) is one of the biggest buzz words in the business press today, particularly relevant to any discussion about the future of Field Service Management (FSM) software. By Steve Scott, Managing Director, Astea APAC. The post IoT Meets Field Service Management appeared first on Astea.

Meeting 82

Meeting Management Software System 82

Comm100

FEBRUARY 17, 2022

With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations? Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

Meeting 130

Meeting Social Media Chatbots How To 130

Calabrio

APRIL 28, 2021

For the past five years, Gartner has named Calabrio a Visionary in its Magic Quadrant for Workforce Engagement Management. Our goal was to provide a flexible , agent-centric platform that could quickly adapt to change and meet the moment. So, while we weren’t planning for a pandemic, we were definitely prepared. .

Meeting 130

Meeting Engagement Management Contact Center 130

Kapta Customer Success

APRIL 1, 2024

Account managers are tasked with protecting and growing revenue while driving customer outcomes and maximizing customer lifetime value. This puts both customers and account managers under pressure to continue meeting prior goals with fewer resources. Customer engagement is a high-stakes venture.

Management 59

Management Customer Engagement Resources Meeting 59

Comm100

FEBRUARY 17, 2022

With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations? Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

Meeting 130

Meeting Social Media Chatbots How To 130

Gainsight

OCTOBER 22, 2020

I’m responsible for Product Management and Technical Communications. The post Gainsters of Gainsight: Meet Minh Phan, Senior Director of Product Management appeared first on Customer Success and Product Experience Software | Gainsight. Tell us a bit about yourself and what your role is at Gainsight.

Meeting 98

Meeting Management Roadmap Customer Centricity 98

Helpware

FEBRUARY 28, 2023

There’s much to love about working remotely—no commute, no dress code, no distracting hallway conversations. Although the COVID-19 pandemic forced most businesses into remote work, two years later, the benefits have proven too good for companies and their employees. A hybrid or fully remote team is now the norm.

Meeting 75

Meeting Management Company 75

COPC

DECEMBER 1, 2022

The COPC Customer Experience (CX) Standard is a performance management system for CX operations, including contact centers, unassisted transactions, face-to-face environments, and field service dispatch. Major brands throughout the world rely on the COPC CX Standard to manage and improve their CX management programs.

Meeting 70

Meeting Contact Center Employee Engagement Metrics 70

Comm100

FEBRUARY 17, 2022

With such lofty CX expectations, schools must improve student support to meet these expectations. This article will take you through the key student support expectations and how higher education can meet these demands with digital channels. How can higher education meet student support expectations? Table of contents.

Meeting 130

Meeting Social Media Chatbots Omni-Channel 130

COPC

APRIL 28, 2023

and the COPC Standards Committee, a group of global customer experience (CX) experts overseeing the evolution of the COPC CX Standard , meet twice a year to ensure the Standard continues to adapt to the changing dynamics of the industry. Guest speakers from Mastercard , Nexcom A/S (Nexcom) and Quiq presented on the topic.

Meeting 74

Meeting Customer Experience Guidelines Contact Center 74

Eptica

MARCH 12, 2021

Date: Friday, March 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 3 areas to focus on to meet changing customer needs. Author: Pauline Ashenden - Demand Generation Manager Today’s consumers are increasingly demanding when it comes to customer service, particularly around digital, omnichannel and mobile.

Meeting 120

Meeting Omni-Channel Trends Customer Satisfaction 120

One Millimeter Mindset

FEBRUARY 8, 2023

It is time to reset expectations about who you and I are actually meeting with. Today, I share some changes a group of us are making which create more positive dynamics and a solid sense of purpose during meetings. We ask people to reset expectations about who you actually are meeting with. Meet people where they are.

Meeting 91

Meeting Consulting Innovation Leadership 91

Quadient

MAY 23, 2022

Contact Center Wrap-Up—Where the Rubber Meets the Road. That’s where the rubber meets the road. Quadient is a global leader in the document management industry. Marissa Feigen. Mon, 05/23/2022 - 12:58. Customer experience (CX) is the new marketing battleground. Wrap-up is the fulfillment phase of the interaction.

Contact Center 105

Contact Center Meeting Social Media Call Center 105

Vanilla Forums

OCTOBER 26, 2021

MVCM (Most Valuable Community Manager). Without further ado, let’s meet the winners! Design Magician (Marketing Automation). Industry Innovator. In the Lab: Data Scientist. Jaw-Dropping Design (Online Community). MVDM (Most Valuable Digital Marketer). Rookie of the Year.

Meeting 98

Meeting Innovation Industry Marketing 98

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams.

Management 88

Management Gamification Contact Center Policies 88

Team Support

OCTOBER 4, 2022

But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. To this end, a ticketing management system, or the team behind it, needs to also manage customer expectations.

Customer Expectations 126

Customer Expectations Strategy Management B2B 126

Playvox

FEBRUARY 6, 2024

It’s often the continuous improvement or quality management (QM) piece where contact centers struggle. In an era of agent turnover, budget cuts, and fleeting customer loyalty, it’s useful to explore the evolution of quality management from its traditional, compliance-focused roots to a modern, customer-centric approach.

Customer Centricity 83

Customer Centricity Contact Center Management Customer Satisfaction 83

BirdEye

DECEMBER 8, 2023

So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. However, managing corporate reputation could be tricky for many companies. If you’re looking for ways to set up or streamline your business’s online reputation management strategy, look no further.

Strategy 115

Strategy Management Social Media Brands 115

Clarivate

JANUARY 4, 2024

IP adventures beyond family legacy Coming from an entrepreneurial household, Pooja Pandey – a commerce graduate and an MBA in Finance and Export Management – anticipated her professional route to follow in the footsteps of her entrepreneurial family. Read more from our blog series on Clarivate women experts.

Meeting 59

Meeting Telecommunications Innovation Connections 59

Zonka Feedback

DECEMBER 3, 2021

Are you thinking of using Live Polls for your upcoming meetings? If you are working remotely, which most companies have been for a couple of years, virtual meetings and web conferences must be a part of your life.

Meeting 98

Meeting Conference Company Feedback 98

MiaRec

JULY 31, 2023

When deciding on a quality management solution for your contact center, you wonder how you can use MiaRec’s Automated Quality Management (AQM) solutions to get the best ROI. At MiaRec, we customize our AQM solutions to meet contact center demands across industries, including healthcare, finance, retail, and more.

Management 88

Management Contact Center Healthcare ROI 88

Zonka Feedback

OCTOBER 11, 2022

Your team's productivity, morale, and development are all impacted greatly by the quality of your meetings. Measuring and monitoring the success of your meetings can provide you with the confidence that you're making progress toward your objectives. Conducting surveys is a tried-and-true method for learning their opinions.

Meeting 98

Meeting Measurement Survey Software 98

Genroe

NOVEMBER 12, 2019

The post Customer Feedback Management Meets Quality Systems appeared first on Genroe. Some of the phases are easy, such as setting up data collection. Some of them are not so easy. One of the not so easy phases is implementing […].

System 45

System Meeting Feedback Management 45

ReviewTrackers

APRIL 8, 2022

A 2018 study from Tripadvisor revealed that an overwhelming 97 percent of respondents see online reputation management as important to their business. However, many Tripadvisor business listing managers are still lost in the dark when it comes to creating an effective reputation management strategy. No Time Like the Present.

Management 123

Management Study Consumers Feedback 123

ChurnZero

AUGUST 10, 2021

This spotlight features, Bree Pecci , Customer Success Manager at ChurnZero. . The post Meet Bree: CSM at ChurnZero appeared first on ChurnZero. ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members.

Meeting 98

Meeting Customer Success Software Groups 98

Gainsight

DECEMBER 10, 2020

On paper, I’m an Associate Product Marketing Manager. It’s a highly cross-functional role so on any given day I’m meeting with members of our product team to learn about what’s ahead on our roadmap. It’s my responsibility to take Gainsight CX to market. As such, my day-to-day varies. Shoshin hard at work.

Meeting 52

Meeting Marketing Management Roadmap 52