Circular Edge

APRIL 23, 2021

The Oracle JDE teams kicked off the week with some exciting announcements. Capabilities Whitepaper is available which highlights of all available tools, features & technologies within the 9.2 Looking to expand your knowledge of Orchestrator after InFocus Envision? What a fun & inspiring experience!

Resources 52

Resources Self Service Case Study Innovation 52

Alliance by IFS

OCTOBER 8, 2019

To learn more about the benefits of machine learning for field service, download our machine learning whitepaper. Stronger data, which helps marketing and sales teams make compelling use cases that speak to customer pain points. Parts and Resource Planning. Better Service Means Better Business.

Competitive Advantage 75

Competitive Advantage Fashion eBook Resources 75

BirdEye

MARCH 24, 2023

It guides your team with steps and techniques to generate high-value leads that convert to customers. A development team can also help with feedback on what potential customers are looking for from products and services in your industry. On the other hand, sales development focuses on generating and qualifying leads for the sales team.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Storyminers

MAY 16, 2016

Apadmi have recently produced a whitepaper exploring the integration of mobile into a retailer’s business model and the benefits it can bring. The big department stores / grocery stores are driving this shift in expectation but brands such as Nike are really leveraging it. Integration of Mobile into Retailers Business Model Roundtable.

Retail 113

Retail Omni-Channel Ecommerce Multi-Channel 113

Alliance by IFS

DECEMBER 13, 2019

It means using those connected devices to leverage data on platforms and applications that enable both your FSO and your customers to achieve higher performance standards. Frictionless team collaboration and knowledge management. But moving up the IoT value chain requires more than just connecting equipment in the field.

Self Service 13

Self Service Software Knowledge Base Analytics 13

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. he has been supporting the customer relationship management professionals and teams for over decades now.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SurveySparrow

APRIL 23, 2023

The sales team can then use this information to initiate the sales process and convert these leads into paying customers. Influencer Marketing Partnering with influencers in your industry to promote your products or services, leveraging their audience to generate leads. What is Demand Generation?

B2B 52

B2B Marketing Social Media Advertising 52

TeamSupport

FEBRUARY 22, 2019

This statement even applies to the business world, where a growing number of companies are leveraging AI each year to make more informed and timely business decisions. Some customer support software solutions currently leverage sentiment analysis technology to determine the tone of written messages (sad, frustrated, etc.)

Chatbots 69

Chatbots Communication Technology Software 69

Team Support

JULY 19, 2019

They’ve hired a great team of account managers, have incredibly knowledgeable support agents, and have provided them with the technology needed to succeed. Over time, these new agents would slowly transition to higher tiers as they acquired knowledge. Click here to download our whitepaper!

Software 45

Software System Management Training 45

ChurnZero

JUNE 17, 2022

To share how to choose, track, and act on effective onboarding metrics, ChurnZero Customer Success Enablement Team Lead Bree Pecci joined CSM Practice for a drill-down into customer-centric onboarding. She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team. Episode highlights.

Metrics 98

Metrics How To Effort Score Self Service 98

ijgolding

APRIL 21, 2015

The whitepaper you are abut to read is an excellent example of the expert capability that exists. Customer Experiences are delivered ‘end to end customer journeys’ – cross functional teams within organisations along with external partners combine to deliver the journey that brings the proposition of the business to life.

B2B 120

B2B Competitive Advantage Customer relationships Customer Centricity 120

SurveySparrow

JULY 8, 2021

You will need the help of a legal team for the fine print. 6 E-books, Whitepapers, and Other Digital Resources. Your business has top-notch content and resources such as whitepapers, webinars, or market reports. In the B2B sector, industry knowledge is always in demand. Then, with a lucky draw, you can select a winner.

Survey 52

Survey Examples Feedback Social Media 52

TeamSupport

JULY 13, 2018

4) Leveraging a tiered customer service model – When a customer does contact you, they want to know the person they are speaking with is knowledgeable. Click here to download our tiered support is dead whitepaper for tips on how to improve your customer support and resolve issues faster!

Customer Service 45

Customer Service Omni-Channel Customers Analysis 45

TeamSupport

JULY 13, 2018

4) Leveraging a tiered customer service model – When a customer does contact you, they want to know the person they are speaking with is knowledgeable. Click here to download our tiered support is dead whitepaper for tips on how to improve your customer support and resolve issues faster!

Customer Service 40

Customer Service Omni-Channel Customers Analysis 40

TeamSupport

MAY 10, 2019

There is payroll software for Accounting, lead nurturing and CRM for Sales, and customer service for the support team to resolve customer issues. Some companies choose to leverage a single piece of software (usually customer service or sales) as their “information hub” that all integrations run though and where everyone has an account.

Customer Service 49

Customer Service CRM Software System 49

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

MARCH 29, 2023

An ecommerce customer journey map is pivotal for every ecommerce team. Leverage social media and develop a legion of fans. Case studies, whitepapers, and landing pages. Leverage in-app messages. Create a knowledge base to help customers to use the product better. Leverage user-generated content.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Today Dennis and his team at Integer Group deliver integrated engagement programs that improve brand reputation and drive strategic integrated success for clients like FedEx Office, Wells Fargo, Starbucks, and See’s Candies.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ChurnZero

JUNE 17, 2022

To share how to choose, track, and act on effective onboarding metrics, ChurnZero Customer Success Enablement Team Lead Bree Pecci joined CSM Practice for a drill-down into customer-centric onboarding. She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team. Episode highlights.

Metrics 52

Metrics How To Effort Score Self Service 52

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. Today Dennis and his team at Integer Group deliver integrated engagement programs that improve brand reputation and drive strategic integrated success for clients like FedEx Office, Wells Fargo, Starbucks, and See’s Candies.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Alliance by IFS

DECEMBER 18, 2018

Alliance Enterprise also helps companies overcome the aging workers and skilled labor gap challenges by seamlessly connecting to augmented reality and visual intelligence so that organizational knowledge can be easily captured, organized and shared. Click here to check out our top videos, infographics, webinars and whitepapers from 2018!

Infographics 83

Infographics Conference Video Software 83

Alliance by IFS

DECEMBER 18, 2018

Alliance Enterprise also helps companies overcome the aging workers and skilled labor gap challenges by seamlessly connecting to augmented reality and visual intelligence so that organizational knowledge can be easily captured, organized and shared. Click here to check out our top videos, infographics, webinars and whitepapers from 2018!

Infographics 70

Infographics Conference Video Software 70

CX University

SEPTEMBER 10, 2021

Behind the new importance of CX to businesses, Dr. Latib points to the democratization of knowledge and information brought about by the Internet and the ease with which dissatisfied consumers can click away to new sellers. Across industries in B2B and B2C, CX is the new battlefield for companies, where customers are won, lost and held onto.

Groups 94

Groups Transportation Net Promoter Score B2C 94