QuestionPro Audience

JANUARY 8, 2018

We recently posted a blog about bitcoin and the craze that surrounds the cryptocurrency market. By Dawn Connelly, Pharmaceutical Journal. In December, the Pharmaceutical Journal detailed every major event throughout 2017 in a clean and easy-to-follow format. 6 – Visualizing the Journey to $10,000 Bitcoin.

Infographics 230

Infographics Retail Video Report 230

Clarivate

APRIL 6, 2022

Other peer review resources, blogs, and guidelines. Beyond following a template, it’s worth asking your editor or checking the journal’s peer review management system to learn whether you’re required to follow a formal or specific peer review structure for that particular journal. How to review journal manuscripts by R.

Course 98

Course Examples Training How To 98

Clarivate

JUNE 28, 2023

In the 2023 release of our Journal Citation Reports, we have taken significant additional steps to foster research integrity in the Web of Science. Today marks the 2023 release of the annual Journal Citation Reports (JCR ). Today marks the 2023 release of the annual Journal Citation Reports (JCR ).

Report 128

Report Tools Data Metrics 128

TechSee

JUNE 16, 2022

Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Shep Hyken is a customer service and CX expert, an award-winning keynote speaker , and New York Times and Wall Street Journal bestselling author. Shep Hyken, Chief Amazement Officer at Shepard Presentations.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

GetFeedback

SEPTEMBER 2, 2019

April 7, 2019 | Anthony Stephan and Amelia Dunlop | The Wall Street Journal. We start our list with this article from The Wall Street Journal. The post The Top 6 CX Articles of 2019 appeared first on GetFeedback Blog. Our list of the top CX articles of 2019 covers all these topics and more. . Article No.

Net Promoter Score 210

Net Promoter Score Self Service Financial Customer Centricity 210

TechSee

AUGUST 14, 2023

He’s been featured in top-tier publications such as The Wall Street Journal, Forbes, CNN Money, the New York Times, as well as on major television networks. ” His articles have appeared in numerous professional journals, and he has appeared live on ABC News and Fox Business.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

One Millimeter Mindset

JANUARY 18, 2023

You read this blog because you crave the collaborative magic which happens every time you and I move one millimeter beyond the professional barriers you create for yourself by living in a constant state of Professional Pause. Interestingly, as you observe and record (in journal form?),

Consulting 93

Consulting Innovation Leadership Meeting 93

2020 Research

SEPTEMBER 12, 2023

As a readily accessible app on their smartphones, it enables participants to document events and journal experiences in real time. QualMobile is a mobile ethnography tool with a user-friendly smartphone app designed for participants to effortlessly share their real-time experiences and insights with researchers.

Video 103

Video Study Tools Innovation 103

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. Editor and Content Manager at Brand Embassy, Stephan Delbos has more than a decade of experience in business journalism. Satisfactory is a rating. Shep Hyken.

Customer Satisfaction 48

Customer Satisfaction Net Promoter Score Loyalty Connections 48

Clarivate

JUNE 29, 2022

We share tips for using publisher-neutral data and statistics to find the right journal for your research paper. The right journal helps your research flourish. Unfortunately, finding the right journal is a particular pain point for inexperienced authors and those who publish on interdisciplinary topics.

Data 141

Data How To Metrics Report 141

Blake Morgan

FEBRUARY 1, 2023

Consumer spending is stalling, and as the Wall Street Journal reported recently, consumers are starting to freak out. Inflation has consumers on edge, staffing shortages impact frontline workers, layoffs abound, and technology continues to grow and evolve. Together, this creates a challenging landscape for CX teams to navigate.

Trends 111

Trends Customer Experience Consumers Customers 111

Confirmit

JULY 10, 2017

His book, “Building a Magnetic Culture,” made six of the best seller lists including The New York Times, Wall Street Journal, and USA Today. Kevin’s premier creation, PEER®, has been consistently recognized as a long- overdue, industry-changing innovation in the field of Employee Engagement.

Employee Engagement 40

Employee Engagement Culture Video Engagement 40

BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. One criticism published in the Wall Street Journal recently brings up some valid points: In one example of a contact center using a ChatGPT-style bot as a virtual assistant, the atmosphere is fraught.

Contact Center 156

Contact Center Customer Experience Self Service Chatbots 156

Kerry Bodine

JANUARY 16, 2020

And seasoned service design agencies and practitioners must educate those who are newer to our community: Give speeches, blog, sing this message from the rafters of your office — and don’t stop until we’ve completely destroyed all of the silver platters.

Advertising 177

Advertising Consulting Insurance Customer Journeys 177

Customer Enthusiast

JULY 3, 2019

In 2017 I wrote a blog about a partnership between Walmart and Strivr, a company that designs virtual-reality (VR) training. Two years later, according to this recent Wall Street Journal article, headsets […].

Training 60

Training Company Employee Engagement Engagement 60

Clarivate

NOVEMBER 15, 2023

Just as we have applied stringent standards and selection criteria to identify trusted journals in the Web of Science , we have evolved our evaluation and selection policies for our annual Highly Cited Researchers program to address the challenges of an increasingly complex and polluted scholarly record.

Policies 130

Policies Analysis Exercises Groups 130

Michelli Experience

AUGUST 29, 2017

Okay, this blog may seem a bit esoteric and in the purview of philosophers, not business leaders. Personally, I keep a “joy journal”, a daily list of things that bring me joy! I encourage the use of a joy journal to fight off the cynicism that can hamper the creation of a world class customer-centric company.

Customer Experience 113

Customer Experience Consulting Hospitality Government 113

Michelli Experience

SEPTEMBER 9, 2016

I am grateful to you for taking the time to read and share this blog. I also encourage you (now backed up by the authority of the Harvard Business Review ) to do something I wrote about in Humor, Play, and Laughter – that is to keep a JOY Journal.

Social Media 100

Social Media Leadership Employee Engagement Financial 100

PeopleMetrics

JULY 13, 2020

In my last blog post , I offered 5 recommendations for re-opening your VoC program in light of COVID-19 closures. If you have not checked out that blog post, I highly recommend doing so ( click here to read ). In this blog post, I am offering a bonus recommendation for reopening your VoC program: Include video in your surveys.

CEM 71

CEM Video Social Media Survey 71

Customer Input

NOVEMBER 12, 2012

Blog Customer input Journal Customer Experience' What organizations of any size and in multiple industries can learn in customer experience from a simple hair salon service story.

Customer Experience 96

Customer Experience Customers Industry 96

Kerry Bodine

JANUARY 16, 2020

And seasoned service design agencies and practitioners must educate those who are newer to our community: Give speeches, blog, sing this message from the rafters of your office — and don’t stop until we’ve completely destroyed all of the silver platters.

Advertising 156

Advertising Consulting Insurance Customer Journeys 156

Kerry Bodine

JANUARY 16, 2020

And seasoned service design agencies and practitioners must educate those who are newer to our community: Give speeches, blog, sing this message from the rafters of your office — and don’t stop until we’ve completely destroyed all of the silver platters.

Advertising 156

Advertising Consulting Insurance Customer Journeys 156

Customer Input

AUGUST 21, 2013

Blog Customer input Journal Featured Customer Experience Customer Service Employee Engagement' A small coffee shop provides an example of one of the most important principles in delivering truly great and unique service: authenticity.

Employee Engagement 81

Employee Engagement Engagement Examples Customer Service 81

Clarivate

SEPTEMBER 15, 2022

You can also read our blog about how the research was conducted and its results. This blog breaks down the tricky aspects of writing a research paper. Our series includes blogs about using reference management software , finding relevant papers in a research field and how to get noticed by journal editors.

Comparison 59

Comparison Tips Report Resources 59

Clarivate

JANUARY 14, 2022

We also support integrated research through proofreading and interdisciplinary research support projects to encourage publication in international academic journals. In addition, we post the news on Instagram, Facebook and Naver blogs. What value do you see in the Highly Cited Researchers campaign?

Case Study 98

Case Study Study Analysis Trends 98

2020 Research

AUGUST 21, 2023

More Insightful Activities On-the-Go Product Testing provides a broader range of activities than traditional IHUTs, including “Unboxing” videos, initial impressions, “where to store,” journaling product usage occasions, daily check-ins, mid-point questionnaires, wrap-up questionnaires, video usage, photo capture and upload, and more.

Consulting 98

Consulting Video Feedback Analysis 98

Beyond Philosophy

JULY 19, 2018

In the 80s, two professors, William Samuelson and Richard Zeckhauser wrote an article for the Journal of Risk and Uncertainty called, “ Status Quo Bias in Decision Making.” Journal of the Royal Society of Medicine 107.2 Your customers have one, too, and you can use it to get them to do what you want in your Customer Experience.

Policies 199

Policies Customer Centricity Government Video 199

PeopleMetrics

JUNE 29, 2020

In my last blog post , I wrote about how to build a VoC program depending on the maturity of your current program. After publishing that blog post, I received a number of questions from clients and the CX community about what specific things should be done to welcome back customers and guests during the reopening process. Yes and no).

CEM 121

CEM NPS Hotels Survey 121

2020 Research

MAY 16, 2023

As a readily accessible app on their smartphones, it enables participants to document events and journal experiences in real time. Over The Shoulder is a mobile ethnography tool that consists of a user-friendly smartphone app designed for participants to effortlessly share their real-time experiences and insights with researchers.

Consulting 96

Consulting Study Tools Consumers 96

Stella Connect

OCTOBER 21, 2021

Restaurants are also consistently dealing with bad customer behavior, usually over masking policies, according to the Wall Street Journal. For example, an Erie, PA brewery owner felt the need to post a sign saying “BE KIND OR LEAVE” on his front door.

How To 59

How To Hotels Social Media Policies 59

Beyond Philosophy

AUGUST 17, 2023

Pine says he was inspired by Norton’s article in the Strategy and Leadership Journal when Norton wrote that “experience was time well spent.” If you visit Discover and Read, you will find a blog called Thoughts, including one on the genius platform he envisions for the future, that can be helpful, too.

Self Service 78

Self Service Hospitality Video Customers 78

Clarivate

SEPTEMBER 7, 2023

United Kingdom’s shift in dissemination strategy : With over half of its output published in open access journals, the U.K. signifies a shift in research dissemination and partnership strategies.

Government 116

Government Trends Innovation Comparison 116

PeopleMetrics

AUGUST 31, 2018

He has published eight articles in peer-reviewed scholarly journals and has taught over 25 marketing classes. P.S. What did you think of this blog post? Sean was named a 40 under 40 award recipient of the Philadelphia region. He is an active Angel Investor, including investments in Tender Greens, CloudMine and Sidecar.

CEM 117

CEM Touchpoint Customer Service Exercises 117

Steve DiGioia

MAY 17, 2021

in this Wall Street Journal article. To top it all off, people used to tell 10 people about a bad experience, but now they can post a blog or a video on YouTube and tell thousands of (or more) people. On my blog, I’ve written about the H.E.A.R.T. P resent a solution for the customer to take home today. Use the C.A.R.E.S.

Customer Service 341

Customer Service e-support Self Service Customers 341

Lumoa

JANUARY 24, 2024

For example, the word “star” could either mean a heavenly body or a major celebrity, based on whether you’re reading a scientific journal or a tabloid. Numbers have fixed values, but the meaning of words changes depending on the context. Noise in the data Smartphones are truly amazing devices.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

ShepHyken

JANUARY 22, 2023

BONUS #2 13 of the most popular Customer Experience blogs by Steven Van Belleghem (Steven Van Belleghem) I am always looking for interesting sources to update my customer experience knowledge. He assembled a list of the 13 most popular customer experience (CX) blogs. This isn’t about giving good service but getting good service.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

PeopleMetrics

JULY 29, 2020

In this blog post, I'm going to tell you 3 surefire ways to write a really bad survey. He has published eight articles in peer-reviewed scholarly journals and has taught over 25 marketing classes. And when I first started writing surveys, I wrote my fair share of bad ones too. Today, there are more surveys sent out than ever before.

Survey 71

Survey Net Promoter Score CEM How To 71