Comm100

FEBRUARY 1, 2023

Comm100 Live Chat is among the best live chat software for higher education, with a fully integrated, all-in-one live chat solution that offers available AI-powered bots and automation within one integrated console. Among the best features is a dedicated app marketplace with custom integrations.

Effort Score 215

Effort Score Wait Times Video Communication 215

SurveySparrow

NOVEMBER 21, 2021

As the leading email marketing tool , this 700 million-dollar gorilla packs a ton of powerful Mailchimp integrations. So to make your job easier, we have rounded up the best Mailchimp integrations for marketers. Top 10 Mailchimp Integrations for Better Marketing. Related: How to integrate SurveySparrow with Mailchimp.

Marketing 52

Marketing Multi-Channel Analytics Social Media 52

SurveySparrow

OCTOBER 18, 2022

Integration with Zoho CRM. API and webhooks : Integrate SurveySparrow with your business apps and create webhooks to trigger actions. . Integrations : Zendesk provides 700+ out-of-the-box integrations with popular software like Salesforce, Shopify, Google Apps, Atlassian, and WordPress. These alternatives are: .

Software 52

Software Self Service Customer Service Knowledge Base 52

SurveySparrow

MARCH 1, 2020

The chat software also lets you integrate AI-powered bots seamlessly in order to automate tasks and streamline the workflow. It offers a variety of features like campaigns, sales bot, integrated self-service, intelligent message routing, canned responses, customisable branding and supportive integrations. Take a look.

Software 59

Software Chatbots Self Service CRM 59

LiveChat

APRIL 29, 2019

LiveChat for Managers is a brand new series on our blog, dedicated to those who manage teams working on chat and those responsible for customer service in their companies. LiveChat comes not only with powerful features making chatting easy, but also with a range of tools for Managers that help to keep tabs on the way your agents work.

Management 62

Management Groups Ecommerce Sales 62

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. The first post on our list is the LiveChat case study about the long way to reach 100k unique views on our blog.

Case Study 59

Case Study Chatbots Study Tips 59

SurveySparrow

JUNE 15, 2023

Key Features: Its integration capabilities help businesses automate workflows. Therefore, the integrity and security of data is never an issue. If you are an existing user of HubSpot, it becomes easy to integrate. SurveyLab integrates with Zendesk, Slack, Salesforce, LiveChat, Google, and custom CRM tools.

Customer Experience 52

Customer Experience Effort Score Self Service Hospitality 52

Magellan Solutions

FEBRUARY 20, 2024

By centralizing live chat externally, overhead burdens diminish—no more scaling chat server capacity, managing redundancies, or troubleshooting integrations. Goldsmiths Integrating Vee24’s live video chat solution showcases their dedication to creating immersive and tailored shopping experiences.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

Help Scout

MAY 18, 2021

LiveChat Best live chat tool for targeted messaging. If you’re interested in providing both reactive and proactive support through chat, LiveChat may be a good option for your team. Coupled with robust reporting, chatbot capabilities, and team management tools, LiveChat is able to handle even the most demanding teams.

Tools 115

Tools Self Service Multi-Channel Chatbots 115

BirdEye

SEPTEMBER 20, 2023

Why should you create an integrated AI marketing strategy? Livechat works when an online customer has a question, they are connected to a live customer service representative. Whether you use livechat or chatbot , both are excellent tools for addressing common questions and problems fast. How do you leverage AI with Birdeye?

Marketing 64

Marketing Advertising Chatbots Social Media 64

LiveChat

FEBRUARY 1, 2019

When we say customer satisfaction at LiveChat, we mean the ratio of good customer rates to all customer rates on chat (good and bad). To help you start, I’ve pulled the main takeaways from LiveChat 2019 Customer Service Report that you should focus on. Over 25% of LiveChat customers installed one or more apps from the Marketplace.

Report 57

Report Customer Service Chatbots Customer Satisfaction 57

LiveChat

APRIL 24, 2019

To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers. Let’s start with a few words about how LiveChat can help you improve sales, communicate with customers, and organize support in your company. And how can you measure it with LiveChat to know it’s profitable? Try LiveChat for free!

Management 28

Management Ecommerce Measurement Knowledge Base 28

LiveChat

JUNE 9, 2017

We’ll see what features you should look for , which providers offer them, how to grow your user base, and how to make the most of email marketing with LiveChat. For instance, we all know that LiveChat is great for converting sales while users are on your shop. How LiveChat can improve your email marketing.

Marketing 43

Marketing How To eBook Ecommerce 43

LiveChat

AUGUST 10, 2018

LiveChat even automatically predicts the number of agents that might be required at a certain time. Take your monitoring efforts to the next level by integrating LiveChat with all-in-one dashboards like Cyfe. Zapier lets you perform this integration. Use a CRM integration to keep better track of your leads.

How To 37

How To CRM Metrics Wait Times 37

LiveChat

NOVEMBER 27, 2017

We’ve created Internal Knowledge Base you can install in the LiveChat application. With the knowledge base, you have answers to all the important questions from customers, prepared by experienced teammates right in the LiveChat app. Your Internal Knowledge Base inside LiveChat App – good practices. It looks like this: #1.

Knowledge Base 48

Knowledge Base How To Feedback Customer Service 48

LiveChat

JANUARY 21, 2016

One of those strategies is generating leads through LiveChat. In this episode of Tips Under 10 Minutes , we’ll explore the lead capturing methods that LiveChat opens up. Lead capturing integrations. These integrations allow you to add an email opt-in checkbox to your pre-chat survey.

eBook 28

eBook Tips Connections Sales 28

LiveChat

SEPTEMBER 13, 2019

Luggage upstart Away and shoemaker Birkenstock have decided not to sell on Amazon in the name of protecting brand integrity. The post Birkenstock and Away Won’t Sell on Amazon, Want to Protect Brand Integrity appeared first on LiveChat. If you’re a brand selling products online, you need to be there.

Brands 64

Brands Conference Sales Retail 64

Answer Dash

SEPTEMBER 19, 2018

Median has developed their CoBrowse tool that integrates with chat platforms like LiveChat, Olark, Intercom, Zendesk Chat, Kustomer, and several others. They also have integrations with EasyPower, ShipStation, Shopify, and others to be able to quickly see the order status information that customers frequently contact support about.

Contact Center 61

Contact Center Self Service Omni-Channel Knowledge Base 61

LiveChat

AUGUST 24, 2018

By utilizing and integrating the right tools, such as productivity management tools for real estate agencies and chat-boxes, you can transform your customers’ digital experience with just a few clicks. The post How Real Estate Agents Can Boost Sales Using LiveChat appeared first on LiveChat.

Sales 45

Sales Fashion Case Study Study 45

LiveChat

AUGUST 28, 2017

If you haven’t got a chance to have at least 10 chats on your website, you probably don’t realize how LiveChat works and how much it can do for you. After analyzing our customers’ chats and sales, we know that the more chats they have, the more they see how LiveChat helps them. The answer is: not necessarily.

Multi-Channel 34

Multi-Channel Social Media Travel Advertising 34

LiveChat

AUGUST 7, 2018

For example, Pickaweb , a UK based hosting service company effectively uses the reporting features of LiveChat to enhance their customer satisfaction. A good example for this is the LiveChat Facebook Messenger integration. The post How to Improve the Workflow of your Customer Service Department appeared first on LiveChat.

Customer Service 68

Customer Service How To Analytics Tools 68

SurveySparrow

MAY 30, 2023

Feedier’s plug-and-play integration allows you to connect with your existing platforms so that you can get useful feedback immediately. Typeform allows for integrations with Zapier, EnjoyHQ, Slack, Paymo, Airtable, Google Analytics, Neto, Ronin, Monday, Quip, etc. Collects feedback during key moments in the customer journey.

Management 52

Management Customer Journeys Survey Feedback 52

LiveChat

FEBRUARY 4, 2016

Onboarding experience in LiveChat. A big part of our user onboarding is the installation of LiveChat code. You see, businesses want to use LiveChat to chat with people on their websites. If the LiveChat code is not on the website, no chats can go through. This process literally makes or breaks the onboarding.

Tips 28

Tips User Experience Examples Groups 28

LiveChat

DECEMBER 10, 2015

You get to see the geo-location data for every customer that comes to your website in the visitor information section in the LiveChat app. This way, you’d be able to display that data right in the LiveChat app. LiveChat offers integration with several major CRM providers. Increase security using LiveChat.

How To 28

How To CRM Data Loyalty 28

West Monroe

JUNE 16, 2022

Products & platforms: The value of applied technologies Mature data and analytics capabilities are absolutely essential to building integrated, effective products and platforms. An integrated patient portal can track past enrollments, visit summaries, opt-ins, medication adherence, and visit scheduling.

Healthcare 52

Healthcare Customer Journeys Analytics Call Center 52

West Monroe

JUNE 16, 2022

Mature data and analytics capabilities are absolutely essential to building integrated, effective products and platforms. Here are some essential technologies that growth-oriented life sciences companies should be leveraging as part of their platforms and products: An integrated patient portal. Companion apps and wearables.

Healthcare 52

Healthcare Customer Journeys Analytics Call Center 52

LiveChat

JULY 12, 2017

Create rich calculators or quizzes using advanced features like real-time results, integrations, conditional messaging, and logical jump. LiveChat can help you deliver instant answers to your customers, and increase revenues as a result. LiveChat can help you deliver instant answers to your customers, and increase revenues as a result.

Tools 45

Tools e-support Social Media Analytics 45

LiveChat

OCTOBER 31, 2019

All of your systems need to be integrated seamlessly to deliver a frustration-free experience. Combine LiveChat with Chatbot to help free up human agents to tackle more complex customer service issues and develop meaningful customer relationships including: Streamlining lead generation by presenting the most relevant lead magnet (e.g.,

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

LiveChat

MAY 16, 2017

Woopra and LiveChat have partnered to make it easy for companies to personalize and automate messaging based on behavior. Check out the Woopra and LiveChat integration to learn more! The post How to Balance Personalized Customer Service and Automation appeared first on LiveChat.

Customer Service 48

Customer Service How To Ecommerce Customers 48

LiveChat

FEBRUARY 8, 2017

The support room at LiveChat is by far the loudest place in the office. Despite its ease at use, to have all features, use cases, customization options and integrations at one’s fingertips requires some time and effort. LiveChat introduced a nice pack of benefits that not only prevent employees to leave but also keeps them happy.

Insurance 28

Insurance Communication Sports Course 28

LiveChat

SEPTEMBER 5, 2018

Here’s an example from our customer success team: Time-saving tools for getting demos: Connect with site visitors using LiveChat. Find a good email program that provides metrics and/or integrates with your CRM. The post How to Create Product Demos That Sell Better appeared first on LiveChat.

How To 48

How To Video Sales CRM 48

NobelBiz

JUNE 5, 2023

NobelBiz OMNI+ unlocks unprecedented lead generation capabilities by offering: Advanced Local Caller ID solutions Outbound Compliance Filters An Outbound Dialing Powerhouse Flawless CRM Integrations Real-Time Analytics But that’s not all. Simple to use: We know that omnichannel might sound complicated.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Second to None

JULY 31, 2018

You spend a lot of money to keep it active, running and pretty; which is why you need to ensure that if it’s being logged into from a mobile device, it renders properly so that additional features, like livechat , is easily-accessible. Whatever device a customer uses should allow them to properly access all features without any hitches.

Study 59

Study Voice of Customer Consulting Brands 59

LiveChat

NOVEMBER 17, 2017

The table below compares Facebook Chat, tawk.to (a popular free live chat software) and LiveChat (our premium app). Moreover, Facebook Chat comes with an in-built bot integration, which can be used to add more advanced features to the chat window. Facebook may or may not add more advanced features in the future. Hooray for that!

Industry 54

Industry Ecommerce Social Media Advertising 54

West Monroe

JUNE 16, 2022

Products & platforms: The value of applied technologies Mature data and analytics capabilities are absolutely essential to building integrated, effective products and platforms. An integrated patient portal can track past enrollments, visit summaries, opt-ins, medication adherence, and visit scheduling.

Healthcare 40

Healthcare Customer Journeys Analytics Call Center 40

LiveChat

FEBRUARY 19, 2018

Botsify is a simple-to-integrate AI chatbot that lets you forget about programming. It can also integrate with your existing CRM and support tools. Furthermore, the company promises integration with Salesforce, Smooch, Zendesk, and Hubspot soon. You can design customized templates in a few clicks using a drag-and-drop interface.

Chatbots 76

Chatbots Customer Service Knowledge Base Return on Investment 76

BirdEye

NOVEMBER 10, 2023

The integrated Messaging platform merges communications channels into one place to improve efficiency. With the integrated Birdeye Inbox, we can effectively see what clients need help with and ensure efficient outreach in one go rather than multiple times. Birdeye Webchat helps accelerate connections. Now they have 900+ reviews and 4.5-4.9

Communication 59

Communication Chatbots Conference Customers 59