SurveySparrow

MARCH 24, 2024

With features like automatic time tracking, detailed reporting, invoicing, budgeting, and a robust integration ecosystem, TimeCamp caters to a wide range of industries. Besides, all data from SalesWings can be automatically integrated into your main CRM. Depending on the visitor’s action (i.e.,

Tools 52

Tools Sales CRM Social Media 52

SurveySparrow

APRIL 15, 2024

Robust integrations with CRM and product analytics tools like HubSpot, PowerBI, and Google Analytics. Integrations : HubSpot, Google Analytics, PowerBi, Zapier and more Free Version : Available Free Trial : Available Starting Price : $19 per month (billed annually) Enhance Your Product Analytics With Targeted User Feedback Try for Free!

Analytics 52

Analytics Tools Analysis User Experience 52

Lumoa

FEBRUARY 15, 2021

Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. You can do the same type of integration with your customer experience platform, which will help your make your life easier.

Customer Experience 236

Customer Experience CRM Feedback Survey 236

AskNicely

SEPTEMBER 14, 2015

After considering a few options, Pelling and his team chose AskNicely , mainly because of the easy integration with Intercom. The registration process, the support via Intercom, the integration and the ease-of-use were all factors that helped us decide to start using AskNicely,” he says. Invaluable customer feedback. “In

Net Promoter Score 150

Net Promoter Score NPS Metrics Feedback 150

AskNicely

SEPTEMBER 14, 2015

After considering a few options, Pelling and his team chose AskNicely , mainly because of the easy integration with Intercom. The registration process, the support via Intercom, the integration and the ease-of-use were all factors that helped us decide to start using AskNicely,” he says. Invaluable customer feedback. “In

Net Promoter Score 150

Net Promoter Score NPS Metrics Feedback 150

SurveySensum

FEBRUARY 28, 2024

Integration : No one likes a solo act. Your feedback tool should be the life of the party by seamlessly integrating with other tools your team already loves – think Slack, Google Suite, etc. Data Insights : Your feedback tool should be more than a survey maestro; it should be a data wizard. Security : Take security seriously!

Tools 52

Tools Feedback Analysis Survey 52

ChurnZero

OCTOBER 5, 2021

Pictured slide: integrating sales and customer success @jasonlk #saastrannual pic.twitter.com/yMHly4cEpB. Intercom (@intercom) September 29, 2021. An absolutely fantastic presentation by @karenpeacock , @intercom CEO at #SaaStrAnnual. Customer Success begins in Sales and needs to be part of your funnel.

Customer Success 95

Customer Success Conference B2B Sales 95

SurveySparrow

OCTOBER 8, 2020

With a host of required features and integrations, to do customer support on mobile well is no easy task. The app also supports integrations with a lot of other services. ZenDesk can integrate with a wide range of tools, allowing you to add chat, SMS, and even a CRM service through the app. Google My Business. Salesforce.

e-support 59

e-support CRM Net Promoter Score Knowledge Base 59

Survicate

NOVEMBER 14, 2018

Survicate features used: Intercom Integration. How is Intercom + Survicate Integration used at Pipedrive? Intercom is used by multiple Pipedrive teams to provide our customers with a smoother product customisation experience. 400+ employees. Survicate customer since: July 2017. E-mail Surveys.

CRM 79

CRM Feedback Survey Sales 79

ShepHyken

MARCH 27, 2023

Customer information is now integrated, so chatbots have the same access as human support agents. ” About: Declan Ivory is Intercom ’s Vice President of Customer Support. Technology can now deliver a conversational feel to the customer’s interaction with a chatbot.

Self Service 64

Self Service Omni-Channel Chatbots Customer Expectations 64

Kustomer

JANUARY 8, 2024

Zendesk is still a dominant player in the customer support solutions market — most commonly compared against Kustomer, Freshdesk, Gorgias, Intercom and several other alternatives. Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

CSM Magazine

NOVEMBER 11, 2020

Intercom, the Conversational Relationship Platform that helps businesses drive faster growth, today released the 2021 Customer Support Trends Report , which examines the impact the COVID-19 pandemic will have on support teams’ budgets, plans, and technology investments in 2021. About Intercom . Methodology.

Trends 52

Trends Chatbots B2C B2B 52

CSM Magazine

FEBRUARY 2, 2022

Easy integration with Instagram. The smart analytics suite will provide an integrated bird-eye view of geography, acquisition, and customer engagement for your emails. Customers can get the best customer experience with the integrated support of marketing, sales, and help desks. SMS, Facebook, and Webinar integrations.

Tools 52

Tools Ecommerce Chatbots Social Media 52

Customer Experience Insight

JANUARY 7, 2021

Customers will expect different kinds of experiences – distanced, efficient and personal, at least for some time, according to the Intercom’s 2021 Customer Support Trends Report. Here’s what Intercom researchers found – plus tips on how you can incorporate the trends into your 2021 customer experience.

Trends 52

Trends Customer Experience Chatbots Customer Retention 52

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Integrations: Does your solution support integration with your existing apps or other apps you need to obtain desired functionality? The InMoment app includes customizable dashboards, analytics tools, and integration options.

NPS 101

NPS Software Net Promoter Score Multi-Channel 101

Wootric CX Blog

APRIL 22, 2021

First, Wootric quickly sets up a complete CX solution by integrating with existing systems of record, like Salesforce, Segment, or Intercom. Integrated with Intercom, the product is a killer.”. “I Users can then rapidly launch NPS, CSAT, and CES micro surveys to capture their customers’ feedback at key touchpoints.

Report 52

Report Analytics Feedback Return on Investment 52

Survicate

SEPTEMBER 13, 2018

Survicate features used: Intercom Integration. With only one Survicate Survey sent using Intercom, Logojoy is able to collect a vast amount of feedback that benefits the company’s rapid growth. Intercom & Survicate: a match made in heaven. 30+ employees. Survicate customer since: October 2017. Email surveys.

ROI 61

ROI Case Study Survey Feedback 61

SurveySparrow

MARCH 10, 2020

You can integrate Pardot with Salesforce CRM , leverage email marketing, automate lead nurturing, receive real-time sales alerts, monitor prospect interaction on your site, measure the ROI supported by closed-loop reporting and get insightful ROI reports. Oracle Eloqua. The excellent suite of features just proves the aforementioned.

Software 52

Software Marketing ROI Multi-Channel 52

ShepHyken

AUGUST 4, 2023

Traditional forms of access control, such as physical lock and key systems, intercoms, or PIN code readers, can be cumbersome to use and relatively insecure, as keys can be easily lost, intruders can mask their identities, and PIN codes can be stolen, potentially leading to issues with customers.

Customer Experience 62

Customer Experience Policies Retail System 62

ChurnZero

AUGUST 14, 2020

Using third-party integrations to bring company-wide customer data into a central hub that’s designed to automate and optimize a Customer Success Manager’s output is when Customer Success really becomes a force to be reckoned with. What are the benefits of integrating with Customer Success software? Who owns it? Who owns it?

Software 87

Software Customer Success NPS Net Promoter Score 87

ClientSuccess

NOVEMBER 7, 2018

Slack, Intercom, Hubspot, and Pipedrive. The new ClientSuccess Zapier Zap templates include Slack, Intercom, Hubspot, and Pipedrive. Many, many more possible integrations using the ClientSuccess triggers and the thousands of Zapier Apps are now at your fingertips! Send new ClientSuccess pulse updates as Slack channel messages.

Data 45

Data CRM Customer Success Sales 45

Magellan Solutions

FEBRUARY 20, 2024

By centralizing live chat externally, overhead burdens diminish—no more scaling chat server capacity, managing redundancies, or troubleshooting integrations. Goldsmiths Integrating Vee24’s live video chat solution showcases their dedication to creating immersive and tailored shopping experiences.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

SurveySparrow

JUNE 19, 2023

Integrations : Zapier, Aweber, Facebook Pixel, Zendesk, Hubspot, Slack, Intercom, Salesforce, MailChimp, WordPress, Rybbon Try SurveySparrow today and see for yourself! Integrations : BambooHR, Workday, SAP Success Factors, Personio, Namely, Rippling, Gusto 3. Pricing: A free trial is available. Please enter a valid Email ID.

Omni-Channel 52

Omni-Channel Employee Engagement Multi-Channel Social Media 52

SurveySparrow

AUGUST 27, 2023

From payment integration and embedding options to custom thankyou screens and hidden fields, add a layer of versatility to your surveying experience. Typeform isn’t just about questions and answers; it’s a canvas where your surveys come to life.

Comparison 52

Comparison Multi-Channel Analytics Survey 52

SurveySparrow

AUGUST 12, 2021

Integrations with hundreds of apps including Slack, Intercom, Google Sheets, Mailchimp, etc. Integrate with popular marketing tools like Mailchimp, Zoho CRM, etc. Integrate with e-commerce and payment applications. Conditional logic branching with advanced analytics and filter. Signup for Free. Pricing: $99/year.

e-support 52

e-support Analytics CRM Feedback 52

AskNicely

JUNE 27, 2018

Aligned on this vision for several years now, AskNicely and Intercom again join forces to help companies differentiate on better user experiences, empower their teams and grow faster by leveraging customer feedback, which Intercom’s Des Traynor calls “business oxygen.”. What does that unlock? More relevant engagement. Read more here.

NPS 30

NPS Net Promoter Score Touchpoint User Experience 30

Survicate

FEBRUARY 20, 2019

For instance, at Survicate, we offer live chat communication via Intercom to all our users. Pro tip: if you’re an Intercom user like ourselves, you should also make extensive use of tags – we’ll get to the ‘why’ in a short while (hint: it’ll help you maximize your feedback management tricks). Feedback Hub. It’s Free to use!).

Feedback 81

Feedback Management Survey Tools 81

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. The request for integration is taken on priority.

NPS 52

NPS Multi-Channel Survey Feedback 52

SurveySensum

JANUARY 12, 2023

Or, integrating the platform with your CRM? Lacks integration. Integrating your feedback platform with your CRM or chatbot saves time and effort, gives a real-time alert on detractors so that you can reach out to them in time, shows you open tickets, and so much more. Seamless Integrations . Well, almost everyone has.

Comparison 52

Comparison NPS Touchpoint Survey 52

Retently

JUNE 24, 2018

From automating various tasks to integrating with other systems, find out below what you should pay attention to when deciding on the appropriate customer satisfaction survey software for your business, what are the benefits of a specialized service along with the price differences between existing products. Native integrations.

NPS 106

NPS Net Promoter Score Software How To 106

Gainsight

JUNE 27, 2023

Over two days, more than 50 Customer Success CxOs and SVPs from leading businesses like Hubspot, Mews, Software AG, Intercom, Alteryx, and Darktrace came together at Oakley Court in Windsor to share knowledge, foster connections, and explore the ever-evolving Customer Success landscape.

ROI 52

ROI Return on Investment Touchpoint Leadership 52

Thematic

OCTOBER 3, 2021

Connect Using our new Zendesk & Intercom integrations , you can pull all of your support chat and tickets into Thematic for analysis. To get deeper insights from your conversational data, you can integrate and analyze your structured data with Thematic too.

Analytics 62

Analytics Roadmap Analysis Social Media 62

Wootric CX Blog

AUGUST 20, 2020

Useful Integrations. One of the biggest changes that we did to improve our CLV is working on our integrations. We decided to cave in and finally build an integration that was just amazing for our business. So many people have been using Trello for years now that our integration only made them stick around longer with us.

Tips 88

Tips Roadmap e-support NPS 88

CSM Magazine

JUNE 22, 2020

Headsets, Intercoms, and System Speaker. For example, AI chatbots and apps answer customer queries while AI-integrated kiosks tend to customers for shorter waiting times. For example, if an employee asks for sick leave, the software automatically appoints another employee to work in their place. Artificial Intelligence.

Technology 52

Technology Self Service Wireless Software 52

Survicate

APRIL 30, 2019

Live chat and intercom services are a great way to let your customers interact with you without forcing them to pick up the phone (which many people avoid) or sending off a message into the ether with only a hope that you’ll get a reply.

Customer Service 45

Customer Service Customer Experience Net Promoter Score Effort Score 45

Wootric

DECEMBER 21, 2018

Here are some new features, many built as a result of our own customer’s feedback: New integrations with HubSpot, Gainsight and Totango. Our Salesforce integration addressing how handle Contact and Lead records, as well as account level reporting, for Salesforce deployments with thousands of accounts and contacts. What’s next.

Analytics 67

Analytics Survey e-support Analysis 67

Answer Dash

SEPTEMBER 19, 2018

Median has developed their CoBrowse tool that integrates with chat platforms like LiveChat, Olark, Intercom, Zendesk Chat, Kustomer, and several others. They also have integrations with EasyPower, ShipStation, Shopify, and others to be able to quickly see the order status information that customers frequently contact support about.

Contact Center 61

Contact Center Self Service Omni-Channel Knowledge Base 61