Experience Investigators by 360Connext

NOVEMBER 7, 2023

Retention is a smart investment for your budget that can cement your customer loyalty and boost their lifetime value. Let’s explore the ideas you should know to build loyalty, increase referrals, and deliver a win-win for your customers and your organization! Customers expect (and deserve!)

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

InMoment XI

JANUARY 17, 2024

By understanding and anticipating the needs and preferences of your guests, you make them feel valued and ensure that every touchpoint in their journey contributes to positive and enjoyable experiences. Guest experience differentiates your brand. What is Guest Experience? More on this later.)

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Magellan Solutions

APRIL 22, 2024

In the digital age, a safe online community is very important. This assures that user-generated content (UGC) meets guidelines and sets community standards. This process controls and monitors UGC on online platforms, ensuring that standards and guidelines are not transgressed. One way to do this is content moderation.

Tools 52

Tools Tips Guidelines User Experience 52

Retently

APRIL 5, 2024

Because in a market brimming with choices, the way customers feel about your business can set you apart. Moreover, the lines between online and physical commerce are blurring. Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location.

Retail 78

Retail Engagement Strategy Customer Experience 78

Kayako

MAY 13, 2022

As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Simply put, customer satisfaction measures whether your products and service meet or exceed your buyers’ expectations. Build a Help Center so easy to use, it becomes your customers’ go-to.

Self Service 275

Self Service Knowledge Base e-support Policies 275

BirdEye

JANUARY 12, 2024

Knowing your customers on a personal level isn’t just a perk of running a local business; it’s your superpower. Hyperlocal social media marketing allows you to harness this power, turning every digital interaction into a meaningful engagement. A few ways these two strategies differ are highlighted in the table below.

Social Media 109

Social Media Marketing Advertising Trends 109

Gainsight

FEBRUARY 28, 2024

From Customer Success Managers (CSMs) to Community Managers (CMs) and Customer Education teams, everyone is feeling the pressure to protect Net Revenue Retention (NRR) and drive business growth through expansion. Welcome to the stage, Gainsight Customer Communities.

Self Service 52

Self Service Innovation Knowledge Base Resources 52

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. You’ll learn how to craft a real estate social media strategy that’s not just good but great—bringing in new business. How can real estate agents effectively use social media for marketing?

Social Media 59

Social Media Tips Sales Advertising 59

BirdEye

APRIL 25, 2023

Are you looking for ways to promote your business locally? Do you want to reach out and engage with potential customers in your area? If so, we’ve got you covered with over 20 ideas on how to promote your business locally and make your brand the talk of the town. Claim your Google Business Profile 6.

Social Media 98

Social Media How To Advertising Sports 98

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Tips 111

Uniphore

JULY 1, 2021

Atlanta, GA – July 1, 2021 – Jacada, a leading provider of AI and RPA powered virtual assistants , recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer experience. Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics, LLC, asks.

Social Media 218

Social Media Call Center Study Contact Center 218

BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. When to use hashtags that’ll generate your dream customers?

Social Media 72

Social Media Trends Analytics Connections 72

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Strategy 52

Strategy Social Media Advertising Analytics 52

BirdEye

FEBRUARY 13, 2024

A recent Birdeye study highlights that almost half of consumers search for healthcare providers online, revealing a crucial opportunity. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Digital marketing allows you to reach people actively searching for solutions online.

Marketing 59

Marketing Social Media How To Healthcare 59

Magellan Solutions

MARCH 19, 2024

With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. But how can you, as a business owner, use content moderation to your advantage? This is where content moderation steps in.

Social Media 52

Social Media Marketing Guidelines Advertising 52

Comm100

APRIL 22, 2023

Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% of admissions officials from private colleges are very concerned about meeting their institutions’ goals for new students. Tuition costs have drastically increased over time, tripling in the past 50 years.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

BirdEye

DECEMBER 30, 2023

Did you know that a mere post of only 280 characters could unlock your brand’s potential? So, if you want to boost your online marketing efforts in an era where 75% of internet users turn to social media for insights on businesses and brands, you must consider the power of a Twitter business account. Let’s dive in.

How To 111

How To Social Media Advertising Analytics 111

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands.

Engagement 250

Engagement Strategy Entertainment Exercises 250

BirdEye

MARCH 4, 2024

This social media statistic is a testament to Facebook’s unrivaled position as the go-to platform for reaching and engaging with your target audience in meaningful ways. To help you get the most out of this platform, this article offers 13 unique ways you can harness the power of Facebook to connect with people online.

Social Media 64

Social Media Groups Connections Engagement 64

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. Yes, that’s true.

Brands 110

Brands Management Social Media Analytics 110

2020 Research

APRIL 26, 2023

One ripple effect may be the increased cost of lending for banks. Bank Crisis Request a consultation with our team to discover how market research can help you support your banking clients and remain a trusted brand. It uncovers the broad picture of what your banking customers want and need and how they feel in the moment.

Banking 97

Banking Marketing Consulting Video 97

CSM Magazine

APRIL 23, 2024

When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” Understanding Intranet Platforms An intranet platform serves as a solution for fostering communication and serving as a central repository for company information.

Social Media 52

Social Media Innovation Communication Resources 52

BirdEye

NOVEMBER 28, 2023

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? This statistic shows that your customers are looking for you online. In the highly competitive food industry, you can’t afford to stick your head in the sand and hope everything will work out.

Tips 109

Tips Management Social Media Feedback 109

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial.

Social Media 116

Social Media Management Guidelines Brands 116

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? Pinterest might be the best option for you to consider, especially if you’re keen on catching the attention of the younger millennials and boosting your online visibility. Let’s get started!

Social Media 69

Social Media Strategy How To Infographics 69

CSM Magazine

APRIL 8, 2024

Thus, you require knowledge to boost your chances of winning. Utilize Reminders In a world bombarded with information, many things can escape your attention. Utilize Reminders In a world bombarded with information, many things can escape your attention. That’s how sneaker reminders come in handy.

Strategy 52

Strategy Social Media Retail Connections 52

Lithium

JULY 7, 2022

Plant the seeds of a flourishing community with SEO. Communities across the digital sphere are dependent on the life-blood of traffic. A thriving community is often based solely on user traffic. But thanks to the infinite knowledge of Google, chances are high that your customer found your community page through a Google search.

Social Media 98

Social Media ROI Brands Sales 98

BirdEye

SEPTEMBER 8, 2023

In the digital finance age, your online reputation is as valuable as your investment portfolio. One wrong move, or even a false allegation, can significantly impact your business. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity.

Financial 105

Financial Tips Management Social Media 105

BirdEye

DECEMBER 8, 2023

With the increase in demand, there has been a corresponding surge in the supply of businesses offering carpet cleaning services. However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. 6 tips 5 tips on how to start a carpet cleaning business Rebranding?

Tips 59

Tips Strategy Marketing Social Media 59

BirdEye

MAY 5, 2023

How well you reach your customers to pitch your products depends on how effective your advertising is. And it means you have to get selective about how, when, and where you advertise your business. And it means you have to get selective about how, when, and where you advertise your business.

Advertising 98

Advertising Automotive Retail Sales 98

BirdEye

FEBRUARY 28, 2023

Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. We’ll also share some tips on how to hire the right candidate. Having a social media presence is crucial for success in today’s market.

Social Media 98

Social Media Management Analytics Strategy 98

SurveySparrow

APRIL 24, 2024

Imagine you’re the owner of a grocery business which has recently moved into the online space. While things are going well overall, you just got some negative reviews, and these have hurt your ratings on Google Maps. Then you’ve got good reason to consider online reputation management. What is Online Reputation Management?

Management 52

Management Social Media Feedback Brands 52

BirdEye

NOVEMBER 16, 2023

Getting more clients for your real estate business is integral to real estate reputation management. It’s easy to feel overwhelmed with many strategies, tactics, and techniques while increasing your realtor ratings. Make your content visually appealing 8. Make your content visually appealing 8.

Chatbots 111

Chatbots Social Media Consulting Financial 111

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. Branded communities step in as an effective way to get around the too-many-to-listen-too barrier.

Brands 98

Brands How To Advertising B2C 98

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. But how do you respond in a way that’s both genuine and impactful? When you express gratitude towards your customers, it triggers a positive psychological response.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

BirdEye

MAY 3, 2023

Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue. A marketing channel is any platform that allows you to connect and communicate your brand’s message with your target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Lithium

JANUARY 2, 2024

So how does it now fit into our future, and should executives be taking a closer look? And if yes, how should they use it? In this article, we'll explore whether brands should use Reddit, how to use it effectively, and what key considerations they should consider when engaging in this space. Happy New Year Atlas members!

Social Media 52

Social Media CRM Video Contact Center 52