InMoment XI

JANUARY 10, 2024

At the heart of it; senior care is more than finding a place for a loved one to reside. Why Reputation Management is Important for Senior Care More than 90% of families heavily rely on online reviews when deciding on senior living communities, a significant increase from the 82% recorded in 2020.

Strategy 260

Strategy Management Social Media Feedback 260

InMoment XI

APRIL 3, 2024

The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. But with the advent of the information age and the communication technologies that support it, a new facet of customer experience has emerged: digital experience. Let’s get into the details.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

InMoment XI

AUGUST 24, 2022

There is so much more to communication than just the words we say. Sarcastic comments often rely heavily on irony, conveying the opposite meaning from the one being directly expressed. This can create real problems for your business. it can be extremely difficult to discern the actual meaning behind the words.

Analysis 493

Analysis Effort Score Feedback Analytics 493

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

InMoment XI

FEBRUARY 1, 2024

Understanding customer and employee sentiment is more than just a competitive edge—it’s essential, with companies in every industry and sector focusing resources on comprehending it. Spotlight, by InMoment, turns diverse data streams into valuable insights companies can use for their strategy. Data is gold.

Analysis 260

Analysis Analytics Social Media Loyalty 260

Comm100

FEBRUARY 6, 2024

From fitness apps that turn exercise into a game to work environments that use game-like rewards, this concept is everywhere and still spreading its wings. In fact, the global gamification market size is projected to surpass $116.68 It’s also changing how we learn, especially in schools and colleges. billion by 2032.

Gamification 100

Gamification Engagement System Feedback 100

QuestionPro Audience

JULY 28, 2022

Well, there are many reasons for the industry to be interested in this, one of which being its ability to collect large amounts of data from a diverse range of respondents. Digital ethnography is a research method that helps researchers gain more insight into participant behavior. Digital Ethnography Benefits.

Study 195

Study Video Groups Analysis 195

InMoment XI

APRIL 26, 2022

Surveys are a way to compile data from a group of people, but they can be more than that. Surveys are also direct insight into your customers and information about how they feel about your company, products, and services. How did your customers perceive your most recent product launch? Paper Surveys.

Survey 260

Survey Customer Experience Fashion Groups 260

Lumoa

SEPTEMBER 30, 2022

Plus, their customers are also two times more likely to try new products or services. . This includes an ever-changing landscape, increasing competition, and new technologies, among many other variables. . Let’s take a closer look at the impact, which we can still see today. . Real-Time Everything.

Banking 236

Banking Customer Experience Self Service Financial 236

Lumoa

JULY 21, 2022

There are many factors contributing to this result, but one of the most impactful may just be the change in needs and expectations from telecom’s customers. . This article will detail the importance of customer experience in telco (with a specific focus on the European market) and how it has been influenced by the global pandemic.

Customer Experience 236

Customer Experience Telecommunications CEM Customer Journeys 236

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. My Comment: Let’s kick off this week’s Top Five with another excellent article from my friend Dan Gingiss, who writes about your competition – and it’s not who or what you think.

Customer Service 78

Customer Service Government Employee Experience Video 78

QuestionPro Audience

SEPTEMBER 7, 2022

Finding the right Market Research Participants for your research studies can be challenging. First, let’s understand what a Market Research Participant is…. What are Market Research Participants? To do this, they must first get permission from the people they’re studying.

Marketing 195

Marketing Social Media Study Survey 195

QuestionPro Audience

JANUARY 10, 2018

Market research is a valuable tool, and one that the smartest companies invest in. Companies like Lego, McDonald’s and Apple have been utilizing market research (MR) for years, and dominate their respective markets. Today’s modern technology makes research more accessible to companies than ever.

Marketing 268

Marketing Survey Groups Study 268

Lumoa

NOVEMBER 29, 2021

Is it possible to determine the ROI of customer experience, if so, how do you do that? Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. And yet, these decisions are extremely difficult to make because the outcomes can be very uncertain.

ROI 259

ROI Customer Experience NPS Financial 259

Lumoa

APRIL 13, 2020

So how do you make the most out of your voice feedback? With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. What is voice feedback?

Customer Insights 208

Customer Insights Feedback Social Media Survey 208

QuestionPro Audience

JUNE 11, 2022

It is important to note that by observing the identifier of device world ads, survey firms can prevent fraud related to SUMAs (single users, multiple accounts). One of the most common versions of this is within smartphone advertising modules, but it can easily be placed in gaming, virtual reality, etc.

Engagement 195

Engagement Advertising Survey Social Media 195

Retently

MARCH 20, 2024

What can the CATI survey do for your research? Key Takeaways CATI (Computer Assisted Telephone Interviewing) upgrades traditional phone surveys with modern technology, enabling multilingual support, better respondent management, and direct data entry into a structured database. Let’s explore what they entail.

Survey 78

Survey Data Analysis Software 78

BirdEye

JANUARY 25, 2024

Reviews are the modern-day word of mouth. Reviews can also be repurposed for various channels and become one of your best marketing tools. In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. How does automated review sharing work?

Social Media 110

Social Media Brands How To Multi-Channel 110

Comm100

OCTOBER 10, 2022

However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. By introducing a chatbot, organizations are now expanding customer service availability, cutting costs, increasing team efficiency, so much more. Reducing repetitive work. Offering 24/7 support.

Chatbots 202

Chatbots Self Service Examples Industry 202

Retently

APRIL 5, 2024

Because in a market brimming with choices, the way customers feel about your business can set you apart. This interconnected retail context demands a cohesive approach, ensuring that customer experience is consistent and positive, regardless of how or where the customer chooses to shop. Why does this matter so much?

Retail 78

Retail Engagement Strategy Customer Experience 78

Playvox

FEBRUARY 27, 2024

The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support. Attract new talent?

Engagement 73

Engagement Contact Center How To Employee Engagement 73

Comm100

SEPTEMBER 28, 2021

In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers. In the first part of this series , we looked at why businesses can no longer afford to ignore digital transformation.

Customer Service 215

Customer Service Chatbots Banking Engagement 215

BirdEye

DECEMBER 22, 2023

In this blog, we’ll cover what to look for in a small business phone system, which phone systems are the best for small businesses, and more. How much does a small business phone system cost? Get started for free WATCH DEMO How much does a small business phone system cost?

System 111

System Self Service Analytics Communication 111

NobelBiz

FEBRUARY 20, 2024

These issues can range from numbers being labeled and blocked, poor number management, severe drops in contact rates, to frequent network downtime due to lack of redundancy, and delayed resolutions for telecom-related technical issues. By switching to VoIP, businesses can save money on equipment and infrastructure costs.

Contact Center 105

Contact Center Call Center Self Service System 105

Currency Alliance

APRIL 15, 2024

Offering your own points could be less desirable than other options at your disposal. They’re a low-cost incentive compared to other forms of incentives such as discounts, cashback, affiliate marketing offers, or paying for search traffic from Google. If they think they can earn at least $25 per year, they are likely to join.

Loyalty Programs 52

Loyalty Programs Loyalty Airlines Banking 52

ShepHyken

OCTOBER 30, 2020

This week we feature an article from Esther Lowde, a Marketing Executive at telbee. She writes about how businesses can utilize modern voice technology to create a better experience overall for their customers. 1 Voice Technology Helps Keep Things Personal. 2 Voice Technology Improves Accessibility.

Technology 131

Technology Customer Service Guidelines Chatbots 131

West Monroe

MARCH 14, 2024

In the constantly changing business world, where volatility and unpredictability have become the norm rather than the exception, achieving tangible financial results has never been more challenging. In today's market, the allure of new technologies, especially generative AI, can sometimes distract from the real goal: creating value.

Data 40

Data ROI Banking Financial 40

Magellan Solutions

SEPTEMBER 29, 2023

Especially in the modern world, where business transactions are becoming more and more multi dimensional. Read on to find out how inbound support services can help with your business growth! Buckle up; we’re about to journey to the heart of modern business growth. What does this mean for your business?

Customer Satisfaction 52

Customer Satisfaction Loyalty Trends Exceptional Customer Service 52

CSM Magazine

JANUARY 19, 2023

With the higher adoption of the internet and technology, online shopping has become a new standard for shoppers of any age. This tech-driven solution does more than increase your sales. You can handle your employees’ schedules, track inventory, and collect data for personalized business strategies. Surprisingly, 2.14

Trends 52

Trends Sales Omni-Channel Retail 52

BirdEye

JULY 5, 2023

However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. And that is done with relationship marketing. This blog helps you grow your business with relationship marketing. Table of contents What is relationship marketing?

Examples 98

Examples Strategy Marketing Social Media 98

Kustomer

JUNE 6, 2023

Although cash may be the reason you’re in business, customers are the more important commodity when it comes to keeping that business afloat. For the complete guide to how CRM software can also help improve your CX, download our latest ebook. CSAT score is just one of many tools that can be used to measure customer satisfaction.

Financial 98

Financial Company Customer Service Tips 98

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

Currency Alliance

DECEMBER 4, 2023

These topics should be of interest for all loyalty marketing professionals, but depending on where you are in your loyalty journey, they may still not be priorities if you still have basic requirements to get in order. You can skip down to those recommendations here.

Loyalty 59

Loyalty Trends Data Marketing 59

BirdEye

JANUARY 16, 2024

This integration centralizes information, synchronizes data, and streamlines processes across various platforms, ensuring that every department works in unison, from sales to customer support. You’ll learn about the benefits and advantages of Birdeye platforms and how they can improve customer retention strategies.

CRM 59

CRM Management Social Media System 59

PeopleMetrics

MARCH 25, 2022

Customer advisory boards (CABs) can be a powerful tool in your organization's arsenal. They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. How do they work?

Roadmap 118

Roadmap Feedback B2B Survey 118

AWS Machine Learning

FEBRUARY 13, 2024

This post is co-written with Santosh Waddi and Nanda Kishore Thatikonda from BigBasket. You can also buy from their physical stores and vending machines. They offer a large assortment of over 50,000 products across 1,000 brands, and are operating in more than 500 cities and towns.

Training 97

Training Gamification Data Innovation 97

Magellan Solutions

JANUARY 19, 2024

Why is a 24-hour front desk hotel essential in modern hospitality? Discover how this round-the-clock service enhances the charm of your hotel. With our insights, your hotel can enhance guest experiences and streamline operations. A 24-hour front desk at a hotel ensures that guests can always check in or get help.

Hotels 52

Hotels Hospitality Guest Experience Travel 52