Help Scout

MAY 18, 2021

Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. The main benefits of using a chat tool that’s included in another service is the added utility of the other tools of the platform. Sometimes customers want to talk to a live person.

Tools 115

Tools Self Service Multi-Channel Chatbots 115

LiveChat

SEPTEMBER 23, 2019

Luckily, they already have one and it’s called LiveChat. Let’s take a closer look at LiveChat integrations and how they can keep your support in one place. If you’re already using it, there’s a good chance that your CRM is already connected to LiveChat. Read more about the benefits of LiveChat and CRM integration.

Chatbots 57

Chatbots Management CRM Self Service 57

LiveChat

APRIL 29, 2019

But with your help, it can be more efficient, and lead to better support and increased sales. LiveChat for Managers is a brand new series on our blog, dedicated to those who manage teams working on chat and those responsible for customer service in their companies. Agent roles in LiveChat – Owner, Admin and Agent.

Management 62

Management Groups Ecommerce Sales 62

LiveChat

DECEMBER 18, 2018

It may happen, that someone from LiveChat team will visit your website and start a chat as well. We ask about the LiveChat itself and how we can help customers use it better. But that’s what we do at LiveChat, and customers love it. We can’t help ourselves. But they are not the only visitors you have.

Case Study 58

Case Study Travel Customers Feedback 58

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. The first post on our list is the LiveChat case study about the long way to reach 100k unique views on our blog.

Case Study 59

Case Study Chatbots Study Tips 59

LiveChat

JULY 29, 2019

Many awesome products we use have plenty of features which sometimes we don’t realize. I’m sure you also have those Eureka moments with different products you use. I’m sure you also have those Eureka moments with different products you use. Curious if that’s the case with LiveChat? Let’s start with tagging.

Management 52

Management Ecommerce Social Media Video 52

LiveChat

DECEMBER 12, 2019

For example, in the agent category, you will see all reports that help you manage your team’s performance. You can use the report to check the differences in chat volume between particular teams or keep an eye on certain subjects (e.g., Tell us what you think. Your feedback really helps us make LiveChat better.

Report 66

Report Management Metrics Data 66

LiveChat

SEPTEMBER 22, 2017

For example, most of us have an ex-partner. We used to love each other, but at some point, something caused us to go apart. So today, I will help you to give your customers good reasons to stay with you. You use to have great fun together and, of course, you’re both helping yourselves in tough moments.

Customer Satisfaction 106

Customer Satisfaction How To Sports Social Media 106

BirdEye

NOVEMBER 19, 2020

Data analysis – Examine responses to uncover commonalities and customer expectations across all channels that will help you make highly-informed business development decisions A plan of action – Once you have a good understanding of your customer needs, it’s time to act on the insight to improve relevant areas of the business.

Net Promoter Score 98

Net Promoter Score Marketing Social Media NPS 98

LiveChat

FEBRUARY 1, 2019

When we say customer satisfaction at LiveChat, we mean the ratio of good customer rates to all customer rates on chat (good and bad). To help you start, I’ve pulled the main takeaways from LiveChat 2019 Customer Service Report that you should focus on. What technologies are you using to create a better experience?

Report 57

Report Customer Service Chatbots Customer Satisfaction 57

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. And so I wrote the first article for LiveChat. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Writing, graphics and the whole outcome – it was all on us.

Social Media 66

Social Media Ecommerce Guidelines Customer Service 66

LiveChat

NOVEMBER 13, 2018

If you still wonder how to make a great customer success strategy , read the recent post – Customer Success Management in SaaS – LiveChat Team Strategy. I interviewed Martyna and Jakub , LiveChat’s CSMs to find out more about their work, tools they use and skills they possess or want to improve.

Customer Success 54

Customer Success Management Measurement Customers 54

LiveChat

JANUARY 29, 2020

According to a HubSpot study, 62% of customers want to use email to communicate with companies. Customers are used to sending emails, so we all need an efficient tool to manage them with ease. Let them reach out to you using their preferred channel. You can use them in the same way as you do in LiveChat.

How To 28

How To Comparison Communication Feedback 28

ShepHyken

SEPTEMBER 3, 2018

LiveChat) I think that there is a revolution taking place in the world of business. I call it The Convenience Revolution , and I’ve written an entire book about it and how you can use convenience to take your customer service to the next level. I have added my comment about each article and would like to hear what you think too.

Customer Service 79

Customer Service Hospitality Chatbots Hotels 79

LiveChat

APRIL 24, 2019

To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers. Let’s start with a few words about how LiveChat can help you improve sales, communicate with customers, and organize support in your company. And how can you measure it with LiveChat to know it’s profitable? TRY IT FREE.

Management 28

Management Ecommerce Measurement Knowledge Base 28

LiveChat

NOVEMBER 27, 2017

And want to help you handle your chats! We’ve created Internal Knowledge Base you can install in the LiveChat application. How Internal Knowledge Base can help you. The Internal Knowledge Base is created by a company strictly for internal use. This information is for employee use only. It looks like this: #1.

Knowledge Base 48

Knowledge Base How To Feedback Customer Service 48

LiveChat

OCTOBER 6, 2016

As a result, you can provide help to more customers and make more money. Here’s how you can deal with increased traffic during the Holiday Shopping season using seasonal hiring. You need great people helping your customers and you need them locked in and ready for training by the first week of November or last week of October.

Tips 52

Tips Ecommerce Poor Customer Service Guidelines 52

LiveChat

AUGUST 7, 2018

Use a data driven approach. And, we do have several tools and methodologies to use these data to improve systems and processes. For example, Pickaweb , a UK based hosting service company effectively uses the reporting features of LiveChat to enhance their customer satisfaction. Manage workflow better with automation.

Customer Service 68

Customer Service How To Analytics Tools 68

LiveChat

AUGUST 14, 2018

Which channel to use in your customer communication – the Shopify case. Nowadays, there are numerous channels you could use in your communication. Now, let’s look into how Shopify uses different channels to provide support to its +600,000 merchants, worldwide: Shopify Help Center. Shopify live chat support.

Customer Service 46

Customer Service e-support Knowledge Base Customer Service Representative 46

LiveChat

JULY 5, 2017

I’m talking about a day when our dashboard showed us that LiveChat reached 20k customers ! That’s exactly what LiveChat did. As there’s always a customer who needs our help, we have to make sure that we are always online. But this time we decided that even Support Heroes need some help from their teammates.

Knowledge Base 54

Knowledge Base Feedback Customer Experience Course 54

LiveChat

AUGUST 16, 2018

Or… the curse of productivity depending on how you use it. Since Slack is here to stay, we have no other choice but to learn to work with it and use it to our advantage. If used right, it’s a big help in your work. We use Slack at LiveChat… all the time. Golden Rules of Slack from the LiveChat Team.

Communication 53

Communication Groups Examples Meeting 53

LiveChat

JUNE 9, 2017

We’ll see what features you should look for , which providers offer them, how to grow your user base, and how to make the most of email marketing with LiveChat. This is the most basic way of using email marketing. Autoresponders are also often used for educational content that helps people gradually learn more about a product or topic.

Marketing 43

Marketing How To eBook Ecommerce 43

Magellan Solutions

FEBRUARY 20, 2024

Discover the secrets of customer service leaders and excel in digital support using their strategies. Join us and create your unique path with their blueprint. Scalability and Flexibility Outsourcing helps businesses adjust their chat support operations to match the demand. The expertise is yours; technology is theirs.

Company 52

Company Chatbots Customer Satisfaction Abandon Rate 52

LiveChat

DECEMBER 31, 2018

Even the support executives today actively use video feature in their daily routine. We believe you also have the live chat feature to help the customer with any issue. Video FAQs will help you build a strong foundation by addressing customer queries. Instructional videos helping customers. Hence clear any confusion.

Video 64

Video How To Analytics Consumers 64

LiveChat

MARCH 2, 2018

They have introduced highly customized messages on various parts of their website (you can read about their experience using LiveChat here ). Here’s a list of practical and easy-to-apply tips that will help you ramp up your live chat support straight away. #1 Please’ and ‘thank you’ used at the right moment can go a long way.

How To 47

How To Customer Service Tips Brands 47

LiveChat

AUGUST 10, 2018

And they want to have someone to address their concerns and help them in real time. reported that 79% of consumers who use live chat consider it to be the fastest online channel for getting answers that helped with their purchase decisions. What’s even better is that customers can use it to interact with businesses.

How To 37

How To CRM Metrics Wait Times 37

LiveChat

MAY 18, 2016

Everyone in the tech world seems to want to use it. We’ve seen AI that can tell us what it sees on an image , one that can suggest an answer based on an email contents and one that could tell us the weather if we ask the right questions. Using artificial intelligence in LiveChat. A couple words about AI.

Software 42

Software Examples Sales System 42

LiveChat

OCTOBER 24, 2019

You’ve learned how to set up goals, measure them, and check the reports in the LiveChat app. If you’re LiveChat customer and have at least Team plan, you can see benchmark data for main customer service metrics. Why is it helpful? How to use it? So, help should be provided the moment customers need it the most.

Management 51

Management Policies Metrics Customer Satisfaction 51

LiveChat

MARCH 13, 2018

What is a landing page and how it can help your business. We have a landing page dedicated to the benefits of LiveChat. It’s a long landing page you can scroll down to see why LiveChat is more efficient than the phone, how you can check your customer satisfaction and how to keep track of your customer service performance.

How To 46

How To eBook Social Media Examples 46

LiveChat

MAY 23, 2017

Once you set up your LiveChat, besides deciding on a cool picture for your agent’s profile, you probably have some other thoughts crossing your mind. These are basic questions you face when you begin your journey with LiveChat. Recommendations will spread word of mouth for you and it will help your business by bringing more customers.

Analytics 39

Analytics Customer Service Customer Experience Examples 39

LiveChat

JULY 12, 2017

Thankfully, there are several tools that can help you increase customer acquisition rates by helping you understand your market as well as providing you with the ability to create entertaining and engaging content that will attract new customers. Coming up with useful, educational, and entertaining content is never easy.

Tools 45

Tools e-support Social Media Analytics 45

LiveChat

JUNE 27, 2019

Being a LiveChat Manager is a little like being a coach; a soccer coach for instance. Let’s take these steps to the LiveChat app , Reports section , to be precise, and plan your customer service strategy. #1 You can use filters, for example “date” to spot a trend of changing chats week to week, or month to month. Sounds fun?

Report 28

Report Customer Service Management How To 28

LiveChat

JULY 18, 2017

One of the possible outcomes of installing LiveChat on your website is getting more customers out of it. Having LiveChat on your website can help you generate more leads from visitors – read more to find out why and how this can be achieved! Why live chat can help me in gathering leads. Staff your chat.

How To 51

How To Communication Sales Customer Experience 51

CustomerSuccessBox

OCTOBER 2, 2019

More importantly for your business, helping your customers succeed will lead to increased satisfaction—which, in turn, leads to increased engagement, improved retention, and potential brand evangelism. The thing is: It’s not the customer’s job to learn how to use the software.

Strategy 88

Strategy Knowledge Base Software Customers 88

LiveChat

AUGUST 28, 2017

If you haven’t got a chance to have at least 10 chats on your website, you probably don’t realize how LiveChat works and how much it can do for you. After analyzing our customers’ chats and sales, we know that the more chats they have, the more they see how LiveChat helps them. Why you should try eye–catchers. Check this out.

Multi-Channel 34

Multi-Channel Social Media Travel Advertising 34

CSM Magazine

NOVEMBER 27, 2020

Andrew Jones, Head of Express and Retail Claims at Zurich insurance, observed that customers had migrated to using online portals because they assumed they would be waiting in a queue if they called the contact centre. However, he noted that this early goodwill appeared to be returning to pre-COVID levels towards the end of September.

Insurance 98

Insurance How To Chatbots Wait Times 98

ShepHyken

JUNE 12, 2018

If the internal tools being used are outdated or difficult to use, it creates a negative in-house operation and frustrates employees. Gonzalez shared eight tools PATLive uses that have improved their support center operation: KnowledgeOwl : a knowledge management tool that keeps internal information organized in one place.

Social Media 71

Social Media Tools Software Call Center 71