kommunicate

AUGUST 30, 2023

Last Updated on August 30, 2023 We all know how chaotic product marketing can be. Product marketing campaigns that must go out on time, like clockwork. The post Simplifying Product Prioritization Through RICE: A Practical Handbook For PMs appeared first on Kommunicate Blog. There are competitors to keep a tab on.

Handbook 97

Handbook Sales Marketing Data 97

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce.

Strategy 52

Strategy Management User Experience Measurement 52

kommunicate

SEPTEMBER 6, 2023

Last Updated on September 6, 2023 Product improvement is no longer a nice-to-have, but a strategic necessity for sustained success. If you are someone who is in charge of driving engagement for your product, some of these questions would have bothered you more often than not – 1. How can I enhance our existing product [.]

Tips 93

Tips Engagement Management 93

BirdEye

OCTOBER 14, 2022

According to research from Fera.ai, 93% of consumers say they read product reviews before moving forward with a purchase. If your business isn’t posting product(s) on product review websites, you’ll lose out on more customers — and therefore, more revenue. Table of contents What is a product review website?

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Comparison Trends Retail Consumers 98

Zonka Feedback

DECEMBER 20, 2022

Product Experience plays a major role in the success of your product. It is the most important thing that matters to your product users. A good experience is necessary for achieving product goals like user satisfaction, loyalty and better retention.

Strategy 95

Strategy Loyalty Customer Experience Customers 95

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

Customer Enthusiast

JANUARY 25, 2024

After rating the hotels from best to worst using an approach linked to Bain & Company’s Net Promoter Score methodology, I reviewed hundreds of … Continue reading "Strive for Top 5 in product and service quality" Source

Net Promoter Score 57

Net Promoter Score Hotels Data Marketing 57

Zonka Feedback

JULY 18, 2023

Looking for different ways to capture product feedback for your SaaS product? Here are nine proven methods that product managers can implement to gather SaaS Product Feedback. However, it can be challenging to determine if your SaaS users are genuinely satisfied with your product and services.

Feedback 52

Feedback Management Customer Experience Customers 52

Centercode

APRIL 24, 2024

Discover how Myriam at Collibra transformed PMs into advocates for effective beta testing.

Management 52

Management 52

kommunicate

JULY 28, 2023

Last Updated on July 28, 2023 Product engagement acts as a key indicator of customer satisfaction and loyalty in any business. It shows how deeply users interact with your product, highlighting their level of interest, adoption, and ongoing value. Without tracking your product engagement, you’re essentially flying blind.

Metrics 96

Metrics Engagement Customer Satisfaction Loyalty 96

Kayako

JULY 18, 2019

Rather than placing the burden of learning everything about your product and organization upon the customer, Customer Success can use their understanding of the customer to seamlessly fit the product into the customer’s environment making the entire product adoption process as frictionless as possible. Bottom line.

Customer Success 125

Customer Success Culture Customer Journeys Customers 125

Beyond Philosophy

NOVEMBER 11, 2023

He wants to know some ways that he can get other people to help him sell his products and services. Here are some other key moments in the discussion: 06:09 We share the first tactic, Affiliated Marketing, which allows you to recruit others to present and close your product on your behalf. So, Colin has carefully avoided that one.

Sports 78

Sports Marketing Sales Communication 78

ShepHyken

MAY 27, 2022

She shares how organizations can create an environment that motivates employees to become more productive and improve customer experience. Talk of productivity, and we all have got something to share. Even on days that we are not working, we have this subtle question running in our minds- Was I productive today?

How To 125

How To Call Center Employee Engagement Resources 125

delighted

APRIL 27, 2021

Guest contribution by Christopher Beck, Product Manager at MediaMath. For many product managers, customer feedback is the key to making a product successful. This is why carefully structuring and selecting the product survey questions you ask your customers is so important. Product survey best practices.

Feedback 98

Feedback Survey Management Net Promoter Score 98

West Monroe

FEBRUARY 19, 2024

Utilities have sought to integrate digital solutions using IT with OT for decades, pursuing IOT product development as a means to improve reliability, customer experience, and cost efficiencies. Early use cases for digital products have been focused on the customer experience.

Self Service 52

Self Service Innovation Financial Software 52

Thematic

MAY 19, 2022

The role of product ops is still relatively new, but it’s fast becoming essential to growing product teams and product-led companies. Product ops can be thought of as a role (or team) within an organization, as well as a skill product professionals can develop.

Analysis 71

Analysis Net Promoter Score Feedback Self Service 71

ChurnZero

FEBRUARY 1, 2022

Acquiring and keeping new customers is obviously at the core of running any successful business, and one thing about it is certain: for customers to keep using your product, they have to like it. That’s where product-led growth strategies come into play. We’ll help answer the question, “ What is product-led growth ?”

Customer Success 98

Customer Success Net Promoter Score Metrics Strategy 98

kommunicate

MARCH 17, 2023

The era of “build a great product, market it well, and the customers will come” is over. The post 5 Productivity Tips Your Customer Support Agents Will Thank You For In 2023 appeared first on Kommunicate Blog. It is 2023. Customers talk. And, to make matters worse, [.]

Tips 105

Tips Customers Marketing Customer Service 105

kommunicate

OCTOBER 18, 2023

Apple users are thoroughly engaged with their Apple products with most of them even serving as unofficial brand ambassadors. This is a great example of product engagement. Product engagement refers to how users interact with a particular product [.]

Innovation 52

Innovation Engagement Interaction Examples 52

Vanilla Forums

MARCH 2, 2021

Over the years, we have seen at Vanilla the real power of customer communities in helping organizations at the tops of their fields through product feedback and innovation.

Feedback 96

Feedback Management Innovation How To 96

kommunicate

DECEMBER 27, 2023

Last Updated on December 27, 2023 Generative Artificial Intelligence (Generative AI) can be rightly called a dynamic force that is reshaping how products are conceived, developed, and refined. The post Implementing Generative AI – A Step-by-Step Guide for Product Managers appeared first on Kommunicate Blog.

Management 52

Management Course 52

Vanilla Forums

MARCH 16, 2021

Previously, we discussed how to set the stage for input from both employees and customers effectively and how to work with qualitative and quantitative product feedback.

Feedback 98

Feedback How To Customers Management 98

Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. Users are forgotten.

Company 52

Company Multi-Channel Roadmap Analytics 52

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy. What does this suggest about what to include in product upgrades?

Roadmap 97

Roadmap Customer Centricity How To Effort Score 97

delighted

MARCH 8, 2022

This is a guest contribution post by Product Manager, Justin Fowler. At a glance, product positioning is the process of determining how you want your product to be seen and used by your target demographics. What is product positioning? You can think of it as the strategic foundation of your entire product.

Strategy 78

Strategy Net Promoter Score Tips Competitive Advantage 78

CSM Magazine

DECEMBER 1, 2022

Customers of health-related products—such as over-the-counter medicines, dietary supplements, nutraceuticals, medical devices, wearables, and animal health products—typically have higher expectations of manufacturers than do users of other types of consumer products. Product recall support. Proactive outreach.

Healthcare 52

Healthcare Customer Care Omni-Channel Self Service 52

Vanilla Forums

OCTOBER 9, 2020

Ideation is one of the best tools that your community can have simply because some of the best ideas for your products come from your biggest fans. Managing the ideation process, however, can be a challenge since there are likely hundreds, if not, thousands of ideas for product improvements and future product developments.

Management 98

Management Tools How To 98

Centercode

AUGUST 16, 2023

Beta testing is often dumped on the plate of an already busy product manager during the hectic weeks before a product launch. As a result, beta ends up feeling more like a necessary evil that needs to get checked off of the list, rather than a valuable contribution to product development.

eBook 52

eBook Management Tools Company 52

ProProfs Chat

JANUARY 7, 2021

In a hyper-competitive world, how do you ensure that your product stands out and catches the customer’s attention? Sure, you could offer a never-before-seen product, but does that always ensure success? The truth is that your product team alone cannot decide the success of your product. What Are Product Surveys?

Survey 59

Survey Net Promoter Score Effort Score Return on Investment 59

Gainsight

OCTOBER 12, 2021

It will be the product adventure of a lifetime. We are gearing up to support you in accelerating your product strategies and provide the tools you’ll need to level up your career in product. It’s all geared to help you navigate the road to product success. You’ll hear from the best leaders in Product Management.

Meeting 52

Meeting Analytics Strategy Software 52