Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Thematic

APRIL 3, 2024

It encompasses both direct feedback – what customers explicitly tell you through surveys, reviews, or conversations – and indirect feedback –  the behaviors, preferences, and sentiments expressed through actions like website interactions, purchase patterns, and social media engagement. Think again!

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Thematic

FEBRUARY 29, 2024

The insights from Thematic influence the effectiveness of everything from communication campaigns to product features. When they found that a ‘communication’ theme in their NPS surveys was disproportionately affecting their detractors, Lee used Thematic to hone in on the issue.

Marketing 62

Marketing Competitive Advantage Analysis Insurance 62

Lumoa

MARCH 6, 2023

This feedback could come from questions posed to customer support, reviews left on social media, or surveys answered by your most valued customers. Are there any common themes you should be looking out for but are currently ignoring? These tools can help you identify common themes and sentiments and categorize them into neat buckets.

Analytics 208

Analytics How To Analysis Feedback 208

Lumoa

MARCH 6, 2023

This feedback could come from questions posed to customer support, reviews left on social media, or surveys answered by your most valued customers. Are there any common themes you should be looking out for but are currently ignoring? These tools can help you identify common themes and sentiments and categorize them into neat buckets.

How To 208

How To Analysis Feedback Innovation 208

SurveySparrow

MARCH 12, 2024

Price tags, features, use cases—it’s a lot to sift through. Conduct customer satisfaction surveys on specific pages. Analytics and Reporting Tools: Analytical features help you understand trends, user satisfaction levels, and areas of your site that may need improvement. Now, I get it. So, let’s get straight to the point.

Tools 52

Tools Feedback Analysis Analytics 52

SurveyGizmo

FEBRUARY 16, 2022

How you style your webpage, survey, or feedback channels is the first glance an audience gets into who your organization is. With Alchemer, it is simple to make your surveys and projects look and feel like your website and other branded content! Step One: Build Your Survey. By Michael Cordeiro, Technical Writer.

Survey 94

Survey Brands Feedback Data 94

SurveyGizmo

MARCH 15, 2022

Why should styling stop at the survey level? Styling your customer-facing and internal-facing Alchemer features can go far beyond what was discussed in Styling Your Surveys: Creating, Using and Reusing Survey Themes. Your emails now have a sleek look and feel that can match your survey’s themes.

Report 98

Report Brands Company Survey 98

Retently

OCTOBER 26, 2023

After all, it’s a short survey that works precisely because it’s simple — an advantage with which longer, more detailed surveys can’t compete. For example, you can use NPS tools like Retently to survey your customers on new additions to your product, such as an updated design, new feature, or recent upgrade.

Net Promoter Score 148

Net Promoter Score NPS Feedback Survey 148

SurveySparrow

FEBRUARY 18, 2024

And guess what, out of the lot, I have picked the top 10, and jotted down their best features, pricing plans, and a bit about why you should use them! You can create your account in a span of a few minutes and start sending out email surveys that bring instant results. Their tablet surveys and iOS app ensure accessibility on the go.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySparrow

APRIL 28, 2023

Online surveys are essential for businesses seeking customer, employee, and stakeholder feedback. With so many online survey platforms available, it can be challenging to determine which one is best suited for your needs. This article will compare two popular survey tools, SoGoLytics and SurveyPlanet.

Comparison 52

Comparison Social Media Survey Tools 52

Retently

MARCH 11, 2024

Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. In this guide, you’ll find why they are important, areas to focus on, and 35 essential post-event survey questions crafted to draw out the insights you need. They capture their joys, frustrations, and valuable insights.

Survey 119

Survey Analysis Feedback Effort Score 119

SurveySensum

FEBRUARY 26, 2024

– With PULSE SURVEYS. Pulse surveys are like little check-ins that happen regularly – weekly or monthly, and they’re designed to capture how your employees are feeling about different aspects of their jobs. Now, designing and launching these surveys requires the right tool, right? But, why are they important?

Tools 52

Tools Survey Employee Engagement Culture 52

Comm100

MAY 6, 2021

WordPress is so popular because it is easy to use and install, is feature-rich, has strong security, and offers extensive templates and customizations. All of these benefits are exactly what you should look for in the best free WordPress live chat plugins too: Free Ease of installation and use Features Security Customizability.

Chatbots 130

Chatbots Multi-Channel Knowledge Base Social Media 130

Thematic

AUGUST 14, 2023

The AI has themed and organized all of the reviews, and this summary is built from that quality data: Next, I can use Thematic to filter the comments, so I can focus solely on people talking about the rebrand and get more granular. Thematic has themed all of the free texts and made it easy for me to find and explore themes in the data.

Analysis 62

Analysis Feedback Groups Analytics 62

Thematic

DECEMBER 12, 2023

Businesses can use this data to introduce new features & enhance existing systems, improving the customer experience. For example, text responses in surveys, comments on social media, reviews, customer service lines or chat logs. Gartner research found that 95% of companies collect feedback through different types of surveys.

Analysis 62

Analysis Examples Feedback Social Media 62

SurveySensum

SEPTEMBER 14, 2023

With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. the benefits of the efficient in-app survey platform go further. That’s not it. And that’s what we’re going to explore in this blog.

Tools 52

Tools Feedback Multi-Channel Social Media 52

ChurnZero

MAY 4, 2023

Monitor customer feedback for common threads Prior to the re-launch, we put together several customer feedback roundtables and fielded a survey to solicit customer input. This information became the driving force behind our community’s mission statement and theme. We landed on a theme that made sense: a neighborhood.

Tips 98

Tips Gamification Feedback Customer Success 98

SurveyGizmo

MARCH 5, 2020

We are continually adding new features and functionality to the SurveyGizmo platform, and over time, it has evolved to become a de facto standard at several Fortune 500 companies. It puts the most commonly used and most powerful features first. It’s also easy to store new themes to both sections. section of the application.

Survey 92

Survey Feedback Report Tools 92

SurveySparrow

OCTOBER 8, 2023

An AI survey tool is a sophisticated software application infused with artificial intelligence algorithms. It is designed to enhance the entire survey process, from questionnaire creation to data interpretation. Smart surveys adjust questions based on answers, making it personal and boosting response rates! But, why use them?

Tools 52

Tools Survey Customer Experience Analysis 52

Ascribe

JULY 19, 2023

[FOR IMMEDIATE RELEASE] CINCINNATI, Ohio, July 19, 2023 Ascribe, a leading provider of SaaS text analysis solutions, announces the integration of cutting-edge Generative AI in CX Inspector with Theme Extractor and AI Coder with Theme Extractor. CX Inspector delivers better insights from open ends, faster.

Analysis 52

Analysis Customer Experience Professionals Innovation System 52

Thematic

SEPTEMBER 12, 2021

Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., your customers are often telling you how they feel about specific features, customer service quality, user experience, and more. And what if their feedback is spread across CSAT, NPS and other CX surveys?

Metrics 117

Metrics Analytics Feedback Effort Score 117

SurveySparrow

JANUARY 23, 2023

Both Microsoft and Google Forms are excellent form or survey builders in their own rights. Google Forms: 9 Points Of Comparison Even since Microsoft launched Forms in September 2018, it has garnered a massive audience looking to create online forms, surveys, quizzes and polls, quickly and hassle-free. And we’ll talk about them, too.

Comparison 52

Comparison Video Survey Analytics 52

Thematic

SEPTEMBER 1, 2021

Support conversations have significant advantages over customer feedback collected through other channels: Customers find surveys tedious and often give low-quality responses. This generates richer data than rigid surveys with set questions. It can detect intent, products mentioned in conversation, and find themes in chat text.

Customer Insights 114

Customer Insights How To Analysis Analytics 114

Gainsight

NOVEMBER 13, 2023

Available in the Text Analytics section of Gainsight CS, Takeaways provides an aggregated summary of recurring customer feedback and opinions, automatically searching and summarizing customer insights from survey responses as well as Timeline entries.

Customer Success 52

Customer Success Customer Experience Roadmap Meeting 52

SurveySparrow

APRIL 21, 2024

5) Suitable for – Businesses looking to understand the market and their customers Best for – Feedback collection & analysis and experience management SurveySparrow is a renowned online survey software you can use to collect and analyze customer feedback. SurveySparrow can help you here through focused surveys.

Tools 52

Tools Ecommerce Survey Analysis 52

Thematic

JULY 11, 2022

When you have a lot of text feedback, like open-end survey responses, app review comments or twitter threads, how do you begin to make sense of it all? One of the best approaches is to uncover themes in the data using thematic analysis. What's a theme? Themes can be combinations of words, phrases or numbers.

Analysis 77

Analysis Roadmap Banking NPS 77

SurveySparrow

MARCH 24, 2024

For those looking to upgrade their escape room experience, SurveySparrow offers advanced features to make your virtual escape room come alive. Every memorable escape room has a theme and narrative—be it a detective story, a space adventure, or a historical mystery. You can get access for free. Please enter a valid Email ID.

How To 52

How To Entertainment Engagement Survey 52

SurveySparrow

JUNE 20, 2023

In the world of VoC, surveys are just the tip of the iceberg. A Voice of Customer program involves a strategic and proactive approach to capturing the true voice of customers through various channels – including surveys , reviews , social media , and more. Under Surveys, the Basic plan starts at $19/month for personal use.

Voice of Customer 52

Voice of Customer Customer Journeys Omni-Channel Strategy 52

SurveySensum

MARCH 15, 2024

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. You can analyze real-time data, gather comprehensive insights from journey-based dashboards, and identify your customer’s needs with the text analysis feature. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

Tools 52

Tools Software Marketing Analytics 52

Thematic

DECEMBER 28, 2022

Think of all the text relating to your product in reviews, surveys, chat / support logs and social media. Within your tool, looking at your themes by volume and sentiment is one way to discover pain points. In Thematic, you can use the feedback categorization feature to filter responses by issue, question or request.

Analytics 71

Analytics Software Feedback Management 71

Thematic

MARCH 18, 2022

Keeping this in mind, Levels gathered Net Promoter Score and other survey feedback to help them build the best possible product. From prior experience with large-scale research surveys, they knew feedback analytics were essential. Data comes in via NPS, CSAT and adhoc product surveys.

Net Promoter Score 62

Net Promoter Score NPS Analysis User Experience 62

SurveySparrow

DECEMBER 18, 2023

This is why HIPAA compliant survey tools are quintessential to protect sensitive information. For the survey novices out there, if you’ve had these thoughts, don’t worry—it’s totally normal! For the survey novices out there, if you’ve had these thoughts, don’t worry—it’s totally normal!

Tools 52

Tools Survey Data Healthcare 52

SurveySensum

JULY 2, 2023

SurveySensum SurveySensum is one of the best CSAT survey tools available in the market. It is AI-powered and facilitates the creation, distribution, and analysis of surveys with ease. Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. The surveys are customizable.

Customer Satisfaction 52

Customer Satisfaction Tools Measurement Multi-Channel 52

Thematic

SEPTEMBER 14, 2023

It's our feedback analytics platform that works with AI to organize and theme feedback, so you can understand what customers are saying faster and more accurately than through manual analysis. Booking.com has a higher number of positive reviews that mention theme navigation. Expedia has just 38.9% positive comments, and 42.8%

Travel 62

Travel Hotels Comparison Analysis 62

Retently

MAY 2, 2023

Yet, if you’re looking for a quick and reliable source of relevant information, surveys remain the go-to choice for successful businesses looking to improve customer experience. The most widely used surveys to assess customer satisfaction levels are NPS , CSAT , and CES. What is NPS, CSAT, and CES?

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

SurveySparrow

SEPTEMBER 20, 2020

Online surveys are the need of the hour. Considering the amount of online surveys people have been taking over the past decade, every organization – small or humungous are in need of a survey software. Because online surveys help you understand how your business is blooming. And you ask why?

Multi-Channel 81

Multi-Channel NPS Survey Software 81