InMoment XI

MARCH 11, 2024

In order to create a truly great customer experience, you need to implement a customer feedback loop that will integrate your customers into the business. When the interaction is over and the credit union deploys a customer satisfaction survey , the customer will answer that they were satisfied with their experience.

Feedback 260

Feedback Net Promoter Score Customer Experience Social Media 260

Kustomer

JULY 24, 2020

Circle these CX events on your calendar to gain insights about the latest CX innovations, how COVID-19 is changing customers’ expectations, and dive into the smartest strategies to deliver standout customer experiences. Here is our curated list of must-attend events. Bring CCW experience home here. Date : July 28, 2020.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

BirdEye

SEPTEMBER 1, 2023

Join us on September 12th and 13th for Birdeye View, a free virtual event that will help you put your business at the forefront of digital customer experience. Tune in to learn how to provide exceptional customer experiences and ways you can implement best practices to make the best of Birdeye’s partnership with Google.

Multi-Channel 105

Multi-Channel Customer Journeys Innovation Industry 105

Experience Investigators by 360Connext

MARCH 16, 2015

Our Chief Customer Experience Investigator™ Jeannie Walters is in Austin gathering evidence from South By Southwest Interactive. We’ll be laying it all out on the table and breaking out our magical magnifying glass to find out what the latest tech will really mean for customer experience. Free webinar this Thursday. Your Name *.

Customer Experience 110

Customer Experience Conference Telecommunications Automotive 110

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. We chose the theme of “Power Up” to represent being back in person with our customers and partners after two years of virtual events. Brand Guardianship Is Key to Consumer Loyalty.

Connections 147

Connections Contact Center Analytics Travel 147

Kustomer

DECEMBER 28, 2023

The AI/CX Virtual Summit 2023 , hosted by Kustomer on December 12th, marked a significant event for customer experience (CX) professionals and enthusiasts. Below are 5 key learnings for any customer experience or customer support professional taken from the 29 sessions during the event. 5 Key Learnings 1.

Touchpoint 52

Touchpoint Customer Journeys Loyalty Interaction 52

ECXO

MARCH 20, 2024

Natalie Petouhoff Subscribe directly on Linkedin: [link] The European Customer Experience Organization (ECXO) is thrilled to announce our upcoming session on the Economics of Empathy: Why Customer, Employee, and AI Centricity Pays, featuring the esteemed Dr. Natalie Petouhoff , a Global AI + Empathy Adviser.

Case Study 52

Case Study Customer Centricity Leadership ROI 52

Lumoa

NOVEMBER 21, 2023

In many companies, even though customer experience is regularly measured, data transformation becomes challenging for many reasons. NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric. For instance, it is expensive, resource-intensive, and requires expertise.

Analysis 208

Analysis Feedback Social Media Chatbots 208

CSM Magazine

APRIL 22, 2024

At Sabio’s recent Disrupt event in London, a panel of experts from Sweaty Betty, Zuto, Transcom and Awaze shared insights on how they are leveraging new technologies such as artificial intelligence (AI) to revolutionise customer service and drive business growth.

Omni-Channel 52

Omni-Channel Fashion Groups Culture 52

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas.

Conference 52

Conference Connections Case Study CRM 52

PK

JULY 25, 2019

Fostering a community with your customers is key to brand loyalty. Emotionally connected customers have a 306% higher lifetime value , which means brands have to find ways to show you care. One way to do that is through meaningful events that overdeliver on value. Your best customers likely expect community.

Retail 49

Retail Loyalty Fashion ROI 49

Kustomer

NOVEMBER 9, 2023

Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined. This event is not just another industry gathering; it’s a unique opportunity to explore the transformative potential of AI in CX.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. Ensure mobile responsiveness for a seamless experience on various devices.

Marketing 111

Marketing Social Media Advertising Tips 111

C3Centricity

JULY 1, 2019

Some organisations also make a habit of getting their employees to watch and listen to their customers in direct observation or connection sessions. If you’d like to run more successful connection sessions in your own organisation, I can help. Please contact me for more on our 1-Day training sessions.

Culture 149

Culture Exercises Connections Analysis 149

Thematic

FEBRUARY 11, 2024

I finally got to attend a Medallia Experience conference, and just like with my write up of the Qualtrics X4 event last year , I’d like to share my experiences and learnings. First, it’s hard not to compare two events. VIPs saw a show there during the event.

Conference 62

Conference NPS Hotels Self Service 62

Thematic

MARCH 13, 2023

It's a festival known for being the most unconventional event in the US. The conference is so large that it's impossible to experience everything it has to offer. With 10 breakout sessions happening simultaneously, you'll be torn between choosing at least three to attend. Have you ever heard of Burning Man?

Entertainment 62

Entertainment Conference Advertising Airlines 62

Kustomer

APRIL 14, 2023

At the event, the Kustomer team showcased how the platform enables every business to connect with consumers on the channels they love with CX solutions to help grow relationships, build loyalty and drive efficiency at scale. At the event, attendees discovered the latest technologies and trends impacting the retail industry and beyond.

Retail 52

Retail Hotels Leadership Conference 52

Qualtrics

JUNE 4, 2021

According to our latest research, in-person events will overtake virtual events in popularity by 2022. Explore the findings of our global report, including what they mean for your region, and why a 'hybrid' event model will be most successful going forward. That's the finding from our latest report on the future of events.

Travel 49

Travel How To Study Report 49

ReviewTrackers

MAY 8, 2017

Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks. When: July 4 to 5, 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

CSM Magazine

SEPTEMBER 18, 2023

This week saw a hallmark day for the customer experience (CX) community as Sabio Group’s HQ in London played host to its dedicated Genesys Cloud CX session. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event. I am new to Genesys, and so found this session very helpful.”

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

CSM Magazine

SEPTEMBER 25, 2023

Recognising this, Sabio recently hosted its AI & Automation CX Community Day, shedding light on the innovative applications of AI in the realm of customer experience. Targeted at organisations venturing into AI within their customer service departments, the event was an amalgamation of insights, experiences, and future predictions.

Virtual Agent 59

Virtual Agent Customer Service Innovation Groups 59

BirdEye

MARCH 11, 2024

How to create a memorable hashtag strategy for your brand? How to leverage hashtags for event marketing? Hashtags can be general, related to broader topics or industries (#fashion, #tech), or specific to a particular brand or campaign (#ShareACoke). How does the hashtag algorithm work? What’s the ‘3×3’ hashtag strategy?

Social Media 72

Social Media Trends Analytics Connections 72

CSM Magazine

FEBRUARY 15, 2024

million on Twitter, Swift uses these platforms to unmask the magic of her music career, unveil exclusive content and connect with fans in exciting live streams and engaging Q&A sessions. She seamlessly integrates her music and brand narratives across multiple platforms, from spellbinding music videos to enticing brand partnerships.

Engagement 52

Engagement Entertainment Video Analytics 52

Kustomer

NOVEMBER 30, 2023

As brands seek to leverage the power of customer experience for growth, the intersection of humans and artificial intelligence (AI) continues to redefine the ecosystem. Below, we’ll explore the contributions and insights of 5 distinguished session speakers, each offering a unique lens through which to view the future of CX.

Customer Experience 52

Customer Experience Social Media Leadership Innovation 52

Gainsight

FEBRUARY 13, 2024

Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. For CS teams, we’ll reveal our strategies for improving customer experience while saving your time.

Self Service 52

Self Service Groups Engagement Connections 52

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Here are the much-awaited customer experience conferences of 2020.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Think Customers

NOVEMBER 22, 2023

With so much change amid the customer experience (CX) landscape, brands are embracing great opportunities – and some challenges – as they navigate it all. These were just some of the topics discussed at Reuters Events’ Customer Service & Experience East 2023 , a recent two-day event in Brooklyn, N.Y.,

Self Service 52

Self Service Brands ROI Automotive 52

Storyminers

JULY 2, 2020

For an experience design-based business like StoryMiners, that’s important. Before you invest in lots of random tech, figure out the experience your clients, colleagues, partners and contractors, and audience members (paying or not, live or not) want to have. The features are following my experience design because that is my strategy.

Customer Journeys 246

Customer Journeys CRM Retail Meeting 246

CXApp

JUNE 26, 2018

Primarily, public events tend to be standalone in that they are meant to be one big push. Most participants focus on a single session or experience, with all attendees involved and targeted. It’s a more generalized focus, where you’re adamant about providing the best possible experience to anyone and everyone that attends.

Multi-Channel 40

Multi-Channel Conference Course Video 40

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Accessibility is the experience.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

Experience Investigators by 360Connext

JUNE 30, 2020

Business owners like me have been adapting on a daily basis to client requests that require new-found video production skills, consulting virtually with teams dispersed around the globe, and transforming webinars into virtual training events…all while competing for wifi with three other family members! Accessibility is the experience.

Customer Journeys 143

Customer Journeys Brands Connections Touchpoint 143

CX Journey

MARCH 21, 2018

Image courtesy of Pixabay What's in your customer experience strategy budget? Traditionally, customer experience professionals have no budget. Despite that, customer experience professionals still need to develop a budget for the work that they do and for the resources they need for that work.

Customer Journeys 272

Customer Journeys Travel Consulting Customer Experience Professionals 272

Optimove

MARCH 26, 2024

KeyNote: Neil Hoyne , best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” and Senior Fellow at the Wharton School and Chief Strategist at Google, shared his insight into how brands can create deep customer relationships. Just one of several sessions on maximizing Optimove.

Connections 64

Connections CRM Conference Touchpoint 64

CSM Magazine

MARCH 8, 2024

At Sabio’s Disrupt 2024 in London earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with artificial intelligence (AI). ” And yes, you did read those opening paragraphs correctly!

Meeting 52

Meeting Technology Groups Customer Journeys 52

CXApp

JULY 17, 2018

There are two major reasons why people come to an event. The first is to learn something or grow their experience and knowledge. Naturally, this means as long as you are meeting those two needs via your event management program you’re doing just fine. The second is to network and connect with peers.

Conference 40

Conference Engagement Meeting ROI 40

CSM Magazine

SEPTEMBER 18, 2018

A packed hall is a good sign for an event hosting provider, because spectators constitute a major revenue opportunity for them. One way to attract as many viewers as possible is to offer a great mobile experience. One way to attract as many viewers as possible is to offer a great mobile experience.

Loyalty Programs 56

Loyalty Programs Transportation B2C Sports 56