Calabrio

AUGUST 7, 2019

Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. When ICCU—the number-one performing credit union in the U.S.

Contact Center 189

Contact Center Net Promoter Score Effort Score Gamification 189

Optimove

SEPTEMBER 28, 2023

Mega sporting event? Our data from Euro 2021 shows that in mega-event years, many first-time and newly reactivated depositors, that silent majority, turn off their invisibility cloak and dip their toes in the betting pool. Bet and flee players New players’ churn rate after mega events is higher than usual.

Sports 52

Sports Gamification Examples Marketing 52

Experience Investigators by 360Connext

JUNE 22, 2021

Those moments are sometimes more tied to the customer’s life events like moving, buying a house, or needing different options. Those post-event surveys can also be a great place to look for what customers are missing. Others might be motivated by gamification. Find out if there are common themes among those who left.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Totango

FEBRUARY 14, 2022

Provide early access to a new educational resource or event. Quality time doesn’t have to mean taking your customer out for a nice meal or inviting them to a special event (which is much more difficult in our post-COVID world). Use gamification methods to encourage customers to use and engage with your product regularly.

Customer Success 85

Customer Success How To Gamification Social Media 85

Lithium

OCTOBER 19, 2022

Using Boehm’s theory of ancient humans punishing one another for non-sharing, your community could promote an event to invite the most active user’s to a new digital event or beta test. Taking Dr. Micheal Wu’s Gamification Theory into the Real World. Podcast] Gamification in the Wild: Giving back to build Brand Loyalty.

ROI 52

ROI Gamification Self Service Case Study 52

CSM Magazine

AUGUST 4, 2023

This could be something as simple as offering discounts on future purchases or providing exclusive access to special events or promotions in exchange for points earned through purchases or other activities related to the brand. If hosting physical events is not feasible, consider hosting webinars instead.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Lithium

SEPTEMBER 5, 2023

Podcast] Gamification in the Wild: Giving back to build Brand Loyalty ​ We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact. Webinars & Events Some event areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Also, try to take a lead role in organising company-wide events, which get different departments mixing. Make internal knowledge easily available – move away from “knowledge management” and towards “knowledge sharing”.

Gamification 105

Gamification How To Call Recording Analytics 105

SurveySensum

SEPTEMBER 21, 2023

This can range from VIP customer service to exclusive events. Use Gamification To Keep Your Customers Invested The strategy of gamification is indeed a game changer to keep your customers hooked. Gamification offers that extra layer of engagement, making them feel valued and entertained.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

SurveySensum

SEPTEMBER 18, 2023

One effective technique is integrating gamification elements. Gamification involves applying game-like elements to non-gaming contexts to engage and motivate users. One classic example of gamification is SurveySensum. When Users Complete Specific Events: Ask for feedback right after the user has completed some task or event.

Survey 52

Survey Gamification Hotels User Experience 52

Optimove

AUGUST 25, 2022

A big event like the 2022 FIFA World Cup definitely fits that bill. But this coming World Cup isn’t any big event; it’s a mega event. Mega sports events – the Superbowl or Champions League Final – always leave a mark, grab attention and attract new players. What’s the difference? Mega is bigger than big.

Sports 52

Sports Gamification Examples Data 52

Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Contact Center 78

Contact Center How To Call Center Gamification 78

Optimove

JULY 7, 2022

Past big events generated double the revenue compared to regular off-season events, so naturally, the mega event of the soccer world represents a considerable opportunity no matter who you are. Remember: during special events, VIP players spend more (5X), bet more (4X), and deposit more often (2X)??. ?.

Tips 52

Tips Marketing Sports Gamification 52

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. A crisis for a brand can be any damaging or negative event that has the possibility of throwing the company’s objectives, reputation, and viability into turmoil. Internal silos are short-changing brands.

Trends 52

Trends Customer Engagement Engagement Gamification 52

CSM Magazine

SEPTEMBER 8, 2023

Consider festive seasons or unexpected global events; businesses that employ dynamic pricing can easily adjust to these shifts. Gamification is like the sprinkle of excitement atop the cake of shopping. This method is all about adjusting prices based on various factors in real time.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Optimove

NOVEMBER 2, 2022

Additionally, the use of interactive promotional messages – like an offer reveal or the gamification of email content will further increase email interaction and engagement and play into the overall theme of the biggest international sporting event. #3 3 – Add email skin to templates .

Tips 52

Tips Multi-Channel Social Media Sports 52

Lithium

JANUARY 12, 2021

As the events continue to unfold in Washington D.C. Designing for Effective Gamification - Reward & Recognition: Part 2 - Learn how effective reward and recognition starts before the community visitor has even decided to register to your community. Webinars & Events. Here’s the Atlas content you do not want to miss!

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

Confirmit

MARCH 12, 2019

It’s a huge event which covers an incredible amount of ground over the space of a couple of days. What’s nice about this event is that we’re able to speak to people from every part of the marketing world – often the home of Customer Experience and Insight teams. We’d love to see you!

Gamification 56

Gamification B2C Social Media B2B 56

SurveySensum

JULY 19, 2023

Organize Engaging In-store Events Some retailers organize special events to enhance the customer experience. For example, Apple is known for hosting in-store events that offer customers unique and educational experiences. Surprise Them With Pop-up Shops Pop-up shops provide a temporary and unique retail experience.

Retail 40

Retail Examples Customer Experience Social Media 40

Confirmit

APRIL 18, 2019

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. But opportunities do exist to capture the essence of this generation if we’re willing to be agile and tailored in our research approaches. Market Research Webinars.

Gamification 45

Gamification Social Media Engagement Technology 45

BirdEye

JUNE 15, 2023

Exclusive access Offer an exclusive incentive like early access to new offerings or a VIP event. Gamification Use gamification elements, like a leaderboard or badges, to encourage customers to refer more friends. For example, points can be redeemed for discounts, freebies, or other rewards.

Sales 98

Sales Social Media Gamification Brands 98

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. A crisis for a brand can be any damaging or negative event that has the possibility of throwing the company’s objectives, reputation, and viability into turmoil. Internal silos are short-changing brands.

Trends 40

Trends Customer Engagement Engagement Gamification 40

Confirmit

FEBRUARY 9, 2019

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. But opportunities do exist to capture the essence of this generation if we’re willing to be agile and tailored in our research approaches.

Engagement 40

Engagement Gamification Social Media Technology 40

Confirmit

JULY 15, 2018

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. But opportunities do exist to capture the essence of this generation if we’re willing to be agile and tailored in our research approaches. Market Research Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. But opportunities do exist to capture the essence of this generation if we’re willing to be agile and tailored in our research approaches. Voice of the Customer Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

Confirmit

JULY 15, 2018

The key is to use the channels already heavily embedded in the generation’s psyche, making engagement a natural process rather than a forced event. But opportunities do exist to capture the essence of this generation if we’re willing to be agile and tailored in our research approaches. Voice of the Customer Webinars.

Gamification 40

Gamification Social Media Engagement Technology 40

Lithium

JUNE 17, 2019

Those plugins include everything that makes THWACK special: A store in which users can purchase swag with points gained through gamification. Integration with live chat services for our webcasts and live events. Integration of event registration with Marketo. Unique customized widgets. Counting downloads of a content piece.

Gamification 40

Gamification Groups Examples System 40

Lithium

JUNE 17, 2019

Those plugins include everything that makes THWACK special: A store in which users can purchase swag with points gained through gamification. Integration with live chat services for our webcasts and live events. Integration of event registration with Marketo. Unique customized widgets. Counting downloads of a content piece.

Gamification 40

Gamification Groups Examples System 40

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

ProProfs Chat

APRIL 25, 2019

Loyalty bonuses, gamification, user-generated content are simple but effective tools you can use to increase customer retention. Your correspondence with your customers need not be limited just to letters about the new product you launched, or the new offers available to them; let them know about major events and happenings in your company.

Customer Retention 66

Customer Retention Net Promoter Score How To Social Media 66

BirdEye

DECEMBER 8, 2022

You can promote deals, sales, and events and attach links to your content before it disappears forever. Tease sneak peaks to new products and events. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Interactive social apps.

Social Media 98

Social Media Brands Video Entertainment 98

CXApp

AUGUST 21, 2018

The Parallels Between Employee Experience and Customer Experience Employee experience refers to the environment, events, and programs that you provide your workforce, as well as the internal outlook this generates. Both involve crafting an environment, community, and stream of events that shape the audience's perception of a brand.

Customer Experience 40

Customer Experience Gamification Employee Experience Social Media 40

CSM Magazine

DECEMBER 15, 2020

In the awful event of a key planning individual becoming ill and that person being the only one who understands how the master forecasting and scheduling spreadsheet works, the entire contact centre is at risk.

Management 52

Management Self Service Gamification e-support 52

Playvox

DECEMBER 21, 2022

Regular inclusion in company events. Playvox Motivation helps you do that through gamification and healthy competition. Agents who thought their contact centers had some improvements to make with regard to remote work say they wish they had: Frequent check-ins and more availability from managers.

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

Retently

APRIL 5, 2024

In-store events and demonstrations can also create memorable experiences that can’t be replicated online. In-store events are another way to enrich the brand perception, creating a sense of community and excitement. You can achieve this through engaging in-store events, active social media presence, and community involvement.

Retail 78

Retail Engagement Strategy Customer Experience 78

inSided

OCTOBER 2, 2019

Traditionally in B2B SaaS companies, speaking to your customers involved webinars, meet-ups and in-person events. Utilize your user community’s expertise If you don't already have a Customer Success community, get one. Roundtables were a mainstay when it came to gathering customer information on your product and service.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

CX Journey

NOVEMBER 12, 2015

So, it makes sense to think about gamification here. I’d advise other Customer Insight leaders to think of attending similar events. Toward the end of the day, we then heard about how to gamify the employee experience. Most businesses now recognise that genuinely engaging your employees is a key to improving customer experience.

Gamification 80

Gamification Exercises Airlines Customer Insights 80