MiaRec

APRIL 26, 2024

The MiaRec team was exhibiting at Enterprise Connect this spring, where we met onsite with customers, partners, and other industry professionals to discuss how we are revolutionizing Quality Assurance with the power of Generative AI.

Connections 52

Connections Industry Customers Management 52

C3Centricity

FEBRUARY 27, 2024

A Gartner survey found that employees’ willingness to support enterprise change fell from 74% in 2016 to just 43% in 2022. This rapid deployment strategy enables Amazon to maintain its competitive edge in the fast-paced online retail industry. So clearly atomic changes are the way to go.

Employee Engagement 226

Employee Engagement e-support Policies Retail 226

TechSee

MARCH 4, 2024

Enterprise leaders are constantly seeking innovative ways to improve their customer experience (CX), ideally while improving their bottom line. Best of all, there is virtually no AI risk exposure to the enterprise. Deeper understanding of customer needs and desires can yield substantial new lines of revenue for the enterprise.

ROI 109

ROI Financial Net Promoter Score Effort Score 109

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. While some providers use older technologies like Natural Language Processing to understand user intent, the industry is increasingly looking to advances like Generative AI as more capable solutions.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

TechSee

AUGUST 10, 2023

With over 30 million interactions logged annually, TechSee has greater than 1,000 customers and is used by industry leaders including 5 of the top 10 global telecom companies, 2 of the top 3 U.S. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs. and Madrid.

Connections 206

Connections Contact Center Average Handle Time First Call Resolution 206

TechSee

FEBRUARY 16, 2023

Now, every customer regardless of industry has the capability to integrate vision seamlessly into their CRM and contact centers, instantly granting open platform users a working visual engagement center that brings customer experience to the next level. The company is headquartered in Herzliya, Israel with offices in New York and Madrid.

Technology 109

Technology Customer Experience CRM Contact Center 109

TechSee

SEPTEMBER 27, 2023

Sophie AI is designed specifically for the service industry to handle any type of interaction, with the ability to understand visual, voice, and text and deliver automated service without compromising on customer satisfaction. TechSee is used by over 1,000 enterprise companies in more than 53 countries around the world.

Virtual Agent 124

Virtual Agent Customer Service Customer Centricity Training 124

Totango

NOVEMBER 15, 2023

Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. out of 10 and more than 397 reviews on the site, Totango earned its spot as the best of the customer success software category thanks to testaments from our customers across industries and market segments. “

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. Plus, industry experts agree.

Software 111

Software Customer Success Innovation Report 111

Uniphore

NOVEMBER 17, 2021

Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. Every day, billions of conversations take place across industries — customer service, sales, HR, education and more. Follow our blog ?and Instagram.?

Technology 246

Technology Telecommunications Company Innovation 246

Totango

FEBRUARY 28, 2024

They need an enterprise customer growth platform—a comprehensive solution designed to manage customer relationships by driving recurring success across the post-sale revenue journey. Our belief is simple yet powerful: Businesses need more than traditional CRM systems or standalone customer success platforms to thrive in this new era.

Company 105

Company Roadmap Sales Customer Success 105

AWS Machine Learning

DECEMBER 5, 2023

New and powerful large language models (LLMs) are changing businesses rapidly, improving efficiency and effectiveness for a variety of enterprise use cases. AWS is especially well suited to provide enterprises the tools necessary for deploying LLMs at scale to enable critical decision-making.

Data 94

Data Training Financial Examples 94

Uniphore

OCTOBER 21, 2021

2 1 , 2021 [12 AM PST, 3 AM EST ] – Uniphore announced today that it has completed its acquisition of Jacada and is unveiling the industry’s most compre he nsive p latform that will further enable enterprises to transform customer experiences. PALO ALTO, Calif. , Superior Business User Friendly UX. North America.

Self Service 189

Self Service Contact Center Virtual Agent Call Flow 189

kommunicate

DECEMBER 21, 2022

Last Updated on December 21, 2022 Enterprises. The giants in the industry. While there is no cut-and-dry explanation as to what exactly an enterprise is, one can safely assume that enterprise businesses are those whose revenues range from $1 million to a few billion dollars. defines enterprise businesses [.].

Chatbots 97

Chatbots Industry Customers 97

Totango

DECEMBER 20, 2023

The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success software in the enterprise implementation index. Sign up for a demo today to join the thousands of users who have made Totango a leader in the CS industry.

Report 108

Report Effort Score Customer Centricity User Experience 108

Totango

JANUARY 22, 2024

AI also emerged as a topic when we asked three of our executive leaders – Chief Marketing Officer Karen Budell , SVP of Customer Success Chris Dishman , and Chief Revenue Officer Dennis Reardon – to share their industry predictions for 2024. By nature, CSMs feel inclined to assume any responsibility involving the customer.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Helpware

MARCH 14, 2024

Is business-oriented AI truly a game-changer for Small and Medium-sized Enterprises (SMEs)? As these questions circle the minds of decision-makers in every industry, the purpose of AI maturity models is to provide clear answers to such queries. How big is its impact today? How relevant will it be in 5-10 years?

Company 65

Company Industry 65

BirdEye

FEBRUARY 15, 2024

With an overwhelming 68% of consumers letting reviews guide their choices, enterprises must know the pulse of the market to craft a stellar reputation. Overall industry trends The landscape of online reviews witnessed notable growth and engagement in 2023, reflecting its increasing influence on consumer behavior.

Automotive 111

Automotive Healthcare Hospitality Retail 111

Uniphore

JULY 10, 2021

Brian Cantor Leading CX Industry Analyst Contact Center Week. Embed learning in the flow of activities that employees and the enterprise perform to deliver their outcomes. Brian Cantor Leading CX Industry Analyst Contact Center Week. August 25th | 11 AM EDT | 4 PM BST. Register Now.

Call Center 223

Call Center Contact Center How To Case Study 223

TechSee

MARCH 2, 2023

With new AI capabilities and compelling use cases being demonstrated daily, the service industry looks forward to a new generation of AI providers that answer their needs for high-quality service automation. What enterprise experience does your team have in my industry? If so, how? Every business is different.

Self Service 109

Self Service Roadmap Resources Meeting 109

Kustomer

FEBRUARY 11, 2024

Considering that Zendesk makes software for every industry and markets to businesses of all sizes, Zendesk may not be the most appealing choice for companies needing a more specialized solution. Known as Zendesk Talk, this feature is particularly valuable for industries where phone support remains critical to customer service.

Omni-Channel 98

Omni-Channel Self Service Multi-Channel Knowledge Base 98

Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. So, how do you figure out which enterprise help desk software is the right option? And that’s exactly what we did in this guide.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

Heart of the Customer

MARCH 16, 2021

At Heart of the Customer, we work across many different industries – in the past six months alone, we’ve partnered with life insurance, SaaS software, healthcare delivery, property and casualty insurance, non-profits, and staffing enterprises. These organizations serve a wide variety of customers who have very different needs.

Insurance 167

Insurance Healthcare Software Customers 167

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. This demand is just one reason why we put SuccessBLOCs at the heart of our software.

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

Magellan Solutions

NOVEMBER 10, 2023

Discover the heart of the Philippines’ economic progress as we explore the IT-BPO industry in this article. The latest Philippine BPO statistics and insights show the industry’s resilience. We’ll explore the remarkable economic growth of the Philippine IT-BPO industry. million in the industry.

Call Center 52

Call Center Government Telecommunications Industry 52

TechSee

JUNE 23, 2021

EVE Cortex teaches itself to recognize thousands of products, models, parts, and components by utilizing patented AI neural networks and synthetic data to learn in hours — rather than months — making it the first truly scalable, interactive AR self-service platform for widespread use across dozens of consumer and enterprise applications.

Self Service 168

Self Service Industry Insurance Contact Center 168

Team Support

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. This industry is full of complex machinery and detailed processes. Whether your company is a small startup or a global enterprise, technology is a vital component to customer satisfaction.

Technology 52

Technology Company Self Service Knowledge Base 52

Circular Edge

FEBRUARY 27, 2024

To optimize performance, load-balanced AIS Servers and a Dedicated Enterprise Server were deployed. Mulesoft Process API ensures idempotency for replay capability, and the integration mandates the JDE Enterprise Server to operate in a single-threaded manner for efficient processing of ECOM orders.

Retail 52

Retail Resources Sales System 52

Retently

MARCH 26, 2024

Some may require advanced analytics capabilities to dive deeper into open-ended responses, while others prioritize survey customization options or the availability of industry-specific survey templates. Moreover, different industries might have unique requirements that demand specialized survey tools. Rating Breakdown: Retently 2.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

AWS Machine Learning

SEPTEMBER 28, 2023

Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations. Although enterprise knowledge bases have, over time, improved the customer experience, they can still be cumbersome and difficult to use.

Knowledge Base 94

Knowledge Base Chatbots Self Service System 94

TechSee

MAY 23, 2023

Across sectors and around the world, enterprise leaders have been carefully managing expenses and streamlining processes. The service industry is no exception. Automation is the answer to service industry staffing shortages and efficiency requirements. Scale up and Optimize with the New Editor!

Contact Center 109

Contact Center Consulting Chatbots CRM 109

TechSee

JANUARY 29, 2024

Generative AI , such as Large Language Models (LLMs), will dramatically change multiple industries, including the service and customer experience (CX) space. These issues can make it very challenging for enterprise leaders to implement successful CX automation. Accuracy: LLMs are trained on massive amounts of general knowledge.

Contact Center 124

Contact Center Leadership Training Guidelines 124

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Circular Edge

FEBRUARY 28, 2024

Quick Facts Industry Manufacturing, architects & builders Products JD Edwards Enterprise One Request a Reference Call " * " indicates required fields Name First Last Corporate Email Address * Company Name * Name This field is for validation purposes and should be left unchanged.

Training 52

Training System Data Resources 52