Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Also, if you require real-time data synchronization with other platforms, you might find Intercom’s syncing capabilities insufficient.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Totango

DECEMBER 8, 2020

Use a customer success platform to monitor employee’s progress on tasks, so you can ensure employees are: Focused on the highest priority tasks. Using a customer success platform to review employee performance before the meeting. It is an approach that has worked effectively at one of the world’s leading SaaS companies.

Customer Success 92

Customer Success Communication Meeting Touchpoint 92

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Knowledge Base 95

Knowledge Base Customer Journeys Communication Customers 95

TechSee

APRIL 21, 2020

The concept is simple: on-screen AR-based guidance overlaid on a live video stream, allowing remote experts to show customers exactly how to resolve issues. Leading enterprises have therefore had to tackle a third challenge: working out how to choose the right remote assistance software for technicians.

Software 109

Software Guidelines Insurance Contact Center 109

Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. However, common freemium SaaS mistakes can thwart this otherwise effective approach. Here we’ll help you steer clear of the most frequent pitfalls SaaS companies encounter when deploying a freemium sales model. Limiting storage space. Limiting customer support.

Sales 118

Sales Strategy Social Media Knowledge Base 118

Totango

JULY 21, 2020

Through constant, customized communication, reviewed and honed business goals, and a platform that collects data and makes it actionable, your Customer Success team can lead you through this once-in-a-generation challenge. The current COVID-19 pandemic has not been kind to many industries, and SaaS is no exception. Knowledge is power.

Company 64

Company Effort Score Communication Customer Success 64

Totango

OCTOBER 11, 2021

Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Increasing and maintaining high adoption rates requires providing customers with the information they need to use your SaaS product wherever they are in their customer journey.

Knowledge Base 77

Knowledge Base Customer Journeys Communication Customers 77

CSM Magazine

MARCH 12, 2021

Here are five must-have SaaS (Service as a Software) tools for teams working from home. #1: It’s a fantastic SaaS tool with a visual interface that allows for real-time updates on business activity. Use it as a company overview platform, a sales pipeline, or even for product development. 2: Zoom for Video Conferences.

Tools 52

Tools Multi-Channel Conference Video 52

Calabrio

NOVEMBER 8, 2019

Jenny helped accelerate Calabrio’s hyper-growth mode while rapidly transitioning it to a Software-as-a-Service (SaaS) business model. She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions.

Financial 100

Financial Exercises Software Contact Center 100

Calabrio

NOVEMBER 7, 2019

Jenny helped accelerate Calabrio’s hyper-growth mode while rapidly transitioning it to a Software-as-a-Service (SaaS) business model. She had to do it while also accelerating Calabrio’s transition to a SaaS business model—a decision with significant repercussions on financial forecasting and reporting, and product and business decisions.

Financial 100

Financial Exercises Software Contact Center 100

SurveySparrow

NOVEMBER 24, 2022

Choosing the right platform for improving your website’s user experience is a big decision. UserTesting is a user research platform tool that is great for organizations to understand how customers feel when they use their products. The enterprise feedback management tool SurveySparrow is excellent for businesses of all sizes.

Net Promoter Score 52

Net Promoter Score Survey Video Feedback 52

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding. Proactively Optimizing SaaS Onboarding.

e-support 127

e-support Hospitality Healthcare Touchpoint 127

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts. First, we’ll define what customer enablement is.

B2B 82

B2B Net Promoter Score Self Service Social Media 82

Totango

MARCH 8, 2022

As customer success management has grown in importance for building SaaS customer loyalty , the number of customer success communities has grown. Gain Grow Retain is a free, open community for CS leaders from B2B SaaS companies. Content is delivered through an online community platform, podcasts and weekly calls. CS in Focus.

Customer Success 115

Customer Success Guidelines Social Media Tips 115

Comm100

FEBRUARY 6, 2018

Business size — Do you run a small business or a large enterprise? Operating system — Some customer engagement tools run better on certain platforms than on others. With the price as a deterrent for some smaller organizations, Salesforce is best used by large and enterprise companies. Deployment : Cloud, SaaS, Web.

Software 104

Software Customer Engagement Engagement Omni-Channel 104

ShepHyken

SEPTEMBER 4, 2023

Check Out These 5 Strategies to Fix It by The Drum (The Drum) In this article, Depositphotos, one of the world’s leading platforms for stock images, videos and music, explains key principles behind customer retention and share some tried-and-true ideas on how to improve your customer retention rate (CRR) using visuals.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

Gainsight

APRIL 12, 2024

Effective customer education empowers users to learn your platform quickly and efficiently, without interrupting their workflow. However, IDs may lack: A deep understanding of the specific B2B SaaS product: In-depth product knowledge is essential for creating accurate and relevant learning materials.

Customer Success 52

Customer Success Management Effort Score Training 52

CustomerSuccessBox

NOVEMBER 2, 2021

Christoph Janz, a SaaS enthusiast, and a Venture Capitalist had published a brilliant article way back in 2014. It was meant for SaaS companies. Most of the biggest SaaS businesses grow by selling expensive subscriptions to large enterprises ” Christoph Janz. It was about the “ 5 ways to build a $100 million business ”.It

Customer Retention 52

Customer Retention CRM Customers Analytics 52

Win the Customer

NOVEMBER 11, 2016

These are some of the SaaS solutions that you can utilize to establish and grow your knowledge base. The platform offers a variety of different knowledge base types. Like previously mentioned software solutions, it is used for creation of FAQ pages, online support, knowledge base, phone support and video tutorials.

Company 89

Company Knowledge Base Self Service Software 89

Kustomer

FEBRUARY 19, 2024

Amongst its numerous functionalities is an advanced ticketing system that turns all incoming customer communications into tickets, which can then be tracked, assigned, and resolved within the platform.

Self Service 52

Self Service Software Knowledge Base Social Media 52

NobelBiz

FEBRUARY 23, 2023

It is a unified communications solution, or all-in-one solution, that integrates a cloud phone system with collaboration, messaging, and video conferencing technologies into a single system. Functions & Capabilities The goal of UCaaS functions is to consolidate several communication and collaboration technologies into a single platform.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

ProProfs Chat

JANUARY 17, 2020

That you bought a SaaS product and then completely forget that it exists? . The SaaS customer lifecycle is something that is continuously growing and ever-evolving. . But, what exactly is this SaaS customer lifecycle? What is SaaS Customer Lifecycle. A clear indicator that the SaaS market is on the rise.

Customers 107

Customers Exercises Customer Journeys Knowledge Base 107

CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. Here you will discover five leading SaaS tools for your office. Software as a Service (SaaS) has become the new normal of the 2020s. Well, 48% of companies have a one-year contract with a SaaS application on average.

Tools 52

Tools Management Travel Transportation 52

Upstream Works

JANUARY 22, 2019

Upstream Works takes an open approach to integration, bringing together all your channels, interactions, data, systems, and processes across the enterprise while providing the means to easily leverage all of the information in a single, intuitive workspace for managing and optimizing customer engagements across the journey.

Customer Experience 94

Customer Experience Self Service Contact Center Omni-Channel 94

CSM Magazine

SEPTEMBER 27, 2021

With Chrome OS and our partners you get: Secure platform and remote management: Chrome OS is a cloud-first, easy-to-manage operating system that can secure and optimize your contact center while supporting remote agents. Introducing the Contact Center solution track for Chrome Enterprise Recommended. ” — Joseph Preciado, Sr.

Contact Center 52

Contact Center Software User Experience Video 52

SurveySensum

MARCH 15, 2024

A market research tool is a software or platform designed to assist businesses and researchers in gathering, analyzing, and interpreting data related to markets, consumers, and competitors. It is a customer experience platform that provides necessary insights into your customer base across different industries like B2B, Fintech, Telecom, etc.

Tools 52

Tools Software Marketing Analytics 52

Totango

JUNE 3, 2022

Link to helpful articles, FAQs, or videos]. Renewal reminder emails are vital for SaaS subscription services. They can also be combined with your customer success platform to be automatically sent based on customer data triggers so clients receive emails based on where they are in their journey. Sincerely, [CS Manager Name].

Customer Success 108

Customer Success Feedback Meeting Knowledge Base 108

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund. About Airmeet Inc.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

CustomerSuccessBox

JULY 12, 2021

Typically in SaaS, there are two models, Low touch and High touch. This is a model used by enterprise software companies that are selling a somewhat complex solution where multiple individuals are involved in the buying process. Sometimes even using a resource as simple as a video tutorial. High Touch in SaaS.

Customer Success 52

Customer Success Software Customers Engagement 52

Gainsight

MAY 3, 2023

Let’s Get FIRED UP for the Opening Keynote Panelists As the Customer Success industry, technology, and the market have evolved over the last decade, SaaS companies have a lot to be proud of but also a lot that still needs to be figured out. You don’t need perfect data or an enterprise-sized budget. And we’re so excited!

Chief Customer Officer 52

Chief Customer Officer Self Service Conference Customer Success 52

SurveySparrow

JUNE 27, 2023

SurveySparrow: This omnichannel survey platform has an intuitive design and comes with powerful features which lets you optimize every customer touchpoint. Enterprise-grade features: Custom SSL, IP address tracking, password-protected surveys, Single Sign On (SSO), IP Whitelisting, domain white-labeling. Please enter a valid Email ID.

Survey 52

Survey Social Media Feedback Tools 52

ChurnZero

JULY 19, 2022

SaaS companies, however, have more to lose than your local grocery store if those customers don’t sign up for more. Use this guide on how to improve free trial-to-paid conversions to help you increase your SaaS free trial conversion rate. How to calculate your SaaS free trial conversion rate. Help free trial users succeed.

How To 52

How To Case Study Resources Groups 52

ProProfs Chat

AUGUST 6, 2021

In the next section, let us understand the features of employee engagement platforms in detail. Employee engagement platforms comes with interesting features like customizable templates, advanced analytics, feedback forums, and so on. Recognition Platform. Surveys give them the right platform to voice their needs and concerns.

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

CSM Magazine

FEBRUARY 22, 2022

They have a very efficient marketing platform as well called Frontline, through which you can launch surveys & quick polls among your customers – and drive targeted and relevant communication. Avaya (business communications platform). Avaya helps enterprises connect with their customers in a whole new way.

Tools 52

Tools Company Customer Experience Self Service 52

Kustomer

NOVEMBER 7, 2023

Scroll down to see a list of the most popular alternatives to Zendesk, along with the top features, pricing, pros and cons of an ideal customer service platform. Their professional plan starts at $115 per user / per month, and their enterprise pricing is currently not disclosed. So why look for an alternative to Zendesk?

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

NobelBiz

JUNE 7, 2021

It is a unified communications solution, or all-in-one solution, that integrates a cloud phone system with collaboration, messaging, and video conferencing technologies into a single system. Functions & Capabilities The goal of UCaaS functions is to consolidate several communication and collaboration technologies into a single platform.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

Education Services Group

FEBRUARY 14, 2021

While it may sound dramatic, it’s not a far-fetched scenario for some SaaS companies. Taking inspiration from video game tutorials. Video games have been using in-game tutorial functions since, well, basically forever. Now, how many would it take if you grow your customer base by 50%? It’s dangerous to go alone!

Tools 52

Tools Software Engagement Video 52