TechSee

SEPTEMBER 27, 2023

In addition, it can be deployed inside any existing communication channel, including phone, web, message, video, and social. Eitan Cohen, CEO of TechSee said “Sophie AI is a breakthrough for service teams, helping enterprises achieve much more with less. Bringing unlimited scale to service teams.

Virtual Agent 124

Virtual Agent Customer Service Customer Centricity Training 124

Totango

APRIL 6, 2023

While CS is poised to be in the driver’s seat for retention and expansion, we believe that everyone across the enterprise plays a role in customer success. Our latest platform enhancements and solutions help you scale without needing to add headcount, and make CS a company-wide initiative that drives predictable revenue growth.

Innovation 85

Innovation Video CRM Customer Success 85

Uniphore

NOVEMBER 2, 2021

By: Annie Weckesser, CMO The best enterprises don’t run on data – they run on conversations. With the strong work-from-home reality, most people are using collaboration tools, including spending most of their day on video calls. It’s the one platform to provide better experiences and the ability to monetize every conversation.

Omni-Channel 100

Omni-Channel Video Contact Center Sales 100

TechSee

AUGUST 11, 2022

Q: Why do enterprises need customized computer vision AI solutions? A number of computer vision platforms offer generic models capable of detecting generic information. Before VI Studio, introducing computer vision AI automation to any enterprise was a difficult undertaking. For example, we added video interpolation.

Self Service 109

Self Service Training Video Case Study 109

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Then we’ll consider what to look for in an engagement platform.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

Uniphore

JANUARY 25, 2022

Video will be Preferred CX Platform. With the mass migration to working from home, video conferencing has become ubiquitous. At the same time, our appetite for video content has grown exponentially. Cisco predicts that over 80 percent of internet data will be video by this year. We’re all Zoomers now!

Healthcare 130

Healthcare Video Banking Contact Center 130

TechSee

FEBRUARY 19, 2024

However, a next-generation interaction with an LLM-powered AI agent, whether through chat, email, voice or video, could meaningfully close the customer experience gap. For example, customer experience automation platforms handle initial query sorting and prioritization, alleviating agent workload.

Virtual Agent 124

Virtual Agent Chatbots Training Interaction 124

SurveyGizmo

MAY 6, 2022

Better Visibility into Account-wide Usage of the Alchemer Platform. If you’ve ever been asked to quantify the value of Alchemer, we think you’re going to like the newest enhancements to our enterprise-grade administration features. Introducing Enhancements to the Alchemer Platform’s Account Summary Page. How It Works.

Metrics 96

Metrics Video Survey Government 96

TechSee

JANUARY 12, 2023

By bringing VI’s analysis and insights to the mobile environment via a native SDK, enterprises can deliver a truly next-generation, immersive solution for consumers and field technicians. . Due to the faster processing, mobile applications are now able to analyze real-time video, providing augmented reality (AR) guidance in near real-time.

Self Service 109

Self Service Analysis Video Connections 109

TechSee

APRIL 28, 2020

household currently contains 11 connected devices , and as that number grows in the coming years, driven largely by the rollout of 5G, the challenge for enterprises is twofold. On the other, they have to find ways to tailor them to get the best out of each platform, without compromising on their messaging or brand values.

Customer Journeys 124

Customer Journeys Multi-Channel Strategy Omni-Channel 124

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. This emerging approach is known as multiexperience (MX). AI in Multiexperience. Image recognition.

Self Service 207

Self Service Multi-Channel Contact Center Touchpoint 207

AWS Machine Learning

MARCH 4, 2024

And it strikes the ideal balance between intelligence and speed – qualities especially critical for enterprise use cases. Media organizations can generate image captions or video scripts automatically. It excels at intelligent tasks demanding rapid responses, like knowledge retrieval or sales automation.

Innovation 135

Innovation Travel Financial Exercises 135

TechSee

JUNE 16, 2021

Visual Assistance is an increasingly popular technology that enables enterprises to provide remote support to end users. It establishes a live video stream with the customer and overlays Augmented Reality annotations to provide step-by-step resolution guidance on their mobile screen. Visual Assistance is Powerful – If Adopted.

ROI 251

ROI Case Study Strategy Wireless 251

Retently

MARCH 26, 2024

It’s about selecting a platform that can grow with your business, adapt to changing needs, and continue to deliver value in the long term. For instance, a healthcare provider might seek a platform that complies with specific regulatory standards, while an educational institution might look for features that cater to academic research.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Kustomer

JANUARY 7, 2024

But there’s a reason why you’re here browsing this list of the best Intercom alternatives , likely because Intercom isn’t checking off all the requirements you need in a customer engagement platform. Also, if you require real-time data synchronization with other platforms, you might find Intercom’s syncing capabilities insufficient.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

BirdEye

DECEMBER 26, 2023

Specifically, the RingCentral MVP service stands for “messaging, video, and phone.” Leverage AI technology in call analysis, transcription, and video meeting insights. They offer popular VoIP phone features like business messaging, team messaging, unlimited calling, HD video calling, conference calls, and faxing.

Call Recording 111

Call Recording Video System Communication 111

AWS Machine Learning

NOVEMBER 27, 2023

AWS and NVIDIA have collaborated for over 13 years and have pioneered large-scale, highly performant, and cost-effective GPU-based solutions for developers and enterprise across the spectrum. All three instances will be available in 2024, and we look forward to seeing what you can do with them. times larger and 1.4

Training 101

Training Analysis Video System 101

BirdEye

MARCH 22, 2023

Dedicated social media scheduling tools can help businesses save the day by automating social media posts across multiple platforms and freeing up more of your essential time. It’s nearly impossible to stay constantly active on different social platforms while focusing on marketing strategy and creating engaging content.

Social Media 98

Social Media Tools Multi-Channel Analytics 98

SurveySparrow

MARCH 2, 2024

But, before that, let me give you an overview of the two platforms. Intuitive Interface CX Module Templates CSAT, NPS Mobile First Surveys Insert Images & Videos Conditional Logic Analytics Limited Payment Gateway PCI, HIPAA, GDPR, and WCAG 2.1 With the platform, you can give a more engaging and user-friendly experience.

Comparison 52

Comparison Analytics NPS Abandon Rate 52

BirdEye

FEBRUARY 21, 2024

Multimodal capabilities: Gemini goes beyond text, interpreting images, audio, and videos – a capability not present in BARD. Focus and target audience Enterprise focus: Gemini is designed for enterprises, optimizing for content creation, translation, and data analysis with specific features and pricing.

Innovation 59

Innovation Video Chatbots Resources 59

TechSee

MAY 23, 2023

Across sectors and around the world, enterprise leaders have been carefully managing expenses and streamlining processes. Over the last two years, dozens of enterprises have deployed automated visual flows, dramatically improving their efficiency and overall service performance. 2023 has been the year of efficiency.

Contact Center 109

Contact Center Consulting Chatbots CRM 109

Circular Edge

DECEMBER 13, 2023

Additional Resources JD Edwards Announcement: Release 24 (includes videos, tutorials, OBE’s for R24): [link] JDE E1 9.2 which supports Applications 9.2 and is only available for 64-bit Tools Foundation. which supports Applications 9.2 and is only available for 64-bit Tools Foundation. which supports Applications 9.2

Analysis 52

Analysis Government Innovation Tools 52

Circular Edge

DECEMBER 13, 2023

Additional Resources JD Edwards Announcement: Release 24 (includes videos, tutorials, OBE’s for R24): [link] JDE E1 9.2 which supports Applications 9.2 and is only available for 64-bit Tools Foundation. which supports Applications 9.2 and is only available for 64-bit Tools Foundation. which supports Applications 9.2

Analysis 52

Analysis Government Innovation Tools 52

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. Image-sharing social media platforms 3. Know your audience 2.

Social Media 98

Social Media Brands Video Entertainment 98

CSM Magazine

JANUARY 16, 2023

Companies’ expectations and requirements have changed, and they now rely on video conferencing software such as Adobe Connect to meet their training requirements. Businesses benefit greatly from video conferencing. For newcomers, the dashboard of an e-commerce platform can be perplexing. It’s a cost-cutting measure.

Video 52

Video Training Software Comparison 52

TechSee

FEBRUARY 9, 2020

Offering fast, intuitive guidance for a wide range of issues – from device self-installation and troubleshooting to document capture and billing advice – remote video support technology allow contact center agents to see exactly what the customer sees. Remote video support – narrowing down the choice.

Video 124

Video Self Service Contact Center Knowledge Base 124

2020 Research

AUGUST 26, 2022

Leveraging QualMeeting®, QualBoard®, and Similar Platforms to Gather Useful Qualitative Data. State-of-the-art market research platforms combine the important aspects of collecting and utilizing this data, so you can focus on your strategy instead of getting bogged down with the complex details. Video Insights Platforms.

Video 52

Video Groups Survey Industry 52

ECXO

MAY 15, 2023

The term “MadTech” was coined in 2015 by David Raab, founder of the Customer Data Platform (CDP) Institute. One of the best ways to do this is with a customer data platform (CDP). So let’s dive into what MadTech is, why it’s important, how we got here and three tips you can use to get ready for marketing in a world driven by MadTech.

Tips 133

Tips Net Promoter Score Advertising Customer Journeys 133

BirdEye

MARCH 26, 2024

Product information Instagram is not the most accessible platform to navigate, primarily since Instagram guides no longer exist. Some ways to use Instagram highlights to convey product information are: Creating stories with product demos and explainer videos. That is where Instagram highlights come in handy.

Social Media 59

Social Media Video Tools Management 59

SurveyGizmo

OCTOBER 26, 2021

Finding the right survey solution for your enterprise is as much about knowing what you want to do with surveys as understanding how to navigate your internal approval processes. This chart outlines key metrics used by IT and Operations teams to select software ideal for their enterprise business. Momentive/SurveyMonkey. SurveySparrow.

Survey 98

Survey Omni-Channel Feedback Employee Experience 98

TechSee

OCTOBER 16, 2018

The Enterprise Challenge. More and more enterprises recognize the ROI potential from significant savings on labor costs, reduced technician visits, lower call center volume, as well as the ability to scale SoT services. However, despite the popularity of videos, there are still gaps. Auto onboarding. Virtual Assistants .

Self Service 138

Self Service Chatbots Video Wireless 138

TechSee

JULY 14, 2022

Today, we will dive deeper into one specific channel, the desktop or laptop user, and learn how you can best support these users with the latest TechSee Live capabilities: secure desktop sharing with two way video and remote desktop control. For example, whereas a live video on a mobile phone is often about an object next to the user (e.g.

Video 109

Video Omni-Channel Insurance Touchpoint 109

ShepHyken

JULY 9, 2021

One way to do this is by fostering a strong customer community in your enterprise. for example, if you own a software business, send a quick introductory video that addresses them by name and offers helpful tips and info they may need. There are many ways to send a personal welcome —?for Shout Out New Customers on Social Media.

Tips 133

Tips Social Media e-support Consulting 133

TechSee

NOVEMBER 20, 2018

There are two complementary trends in the market today that, together, have the power to significantly reduce truck rolls across a wide range of industries, such as telecom, utilities, consumer electronics, and more. Predictive support through data analytics. Remote visual resolution through live streaming video and augmented reality.

Innovation 153

Innovation Technology Self Service Call Center 153

BirdEye

FEBRUARY 21, 2023

We’ll explore key trends such as user demographics and advertising across platforms as well as share our first-party data to help you gain insights for your own social media marketing strategy. hours on average daily on social media platforms. Almost all Facebook users ( 98.3% ) access the platform with their mobile devices.

Social Media 98

Social Media Marketing Advertising Video 98

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Live video chat support. Live video interactive assistance.

Video 141

Video Contact Center Financial Call Flow 141

Inbenta

DECEMBER 21, 2023

According to a recent report, more than 80% of Fortune 500 companies had teams actively using ChatGPT, a Generative AI platform. [1] Image and video generators that can create synthetic images (DALL-E, Let’s Enhance, Midjourney), 3D images, or video content (Pictory, Synthesia or DeepBrain AI) from simple prompts.

Chatbots 52

Chatbots e-support Video Customer Service Representative 52