Uplight

MARCH 25, 2024

Digitization is contributing to a massive transformation in the way we partner with customers on the energy transition. 60% of business customers prefer regular contact with their utility by email and businesses prefer digital to traditional channels for managing their energy.

Engagement 59

Engagement Meeting Customer Engagement Customers 59

Uplight

MARCH 18, 2024

At the end of February, Commissioners, utility stakeholders, and energy industry stakeholders came together from across the nation to discuss energy policy at the National Association of Regulatory Utility Commissioners (NARUC) Winter Policy Summit.

Policies 52

Policies Leadership Industry 52

West Monroe

DECEMBER 14, 2022

Today’s utilities are evolving. What does digital success look like for utilities? The focus on decarbonization to address the effects of climate change and worsening air quality is driving acceleration in transportation and building electrification, investments in renewable energy, and new energy market participation.

Industry 98

Industry Government Transportation Financial 98

AWS Machine Learning

NOVEMBER 8, 2023

Computationally resource-efficient coding is one technique that aims to reduce the amount of energy required to process a line of code and, as a result, aid companies in consuming less energy overall. In this post, we discover how Amazon CodeWhisperer helps address these concerns and reduce the environmental footprint of your code.

Resources 95

Resources Analytics Software Data 95

CSM Magazine

NOVEMBER 7, 2018

With the rise of challenger brands, this has become particularly important for the utilities industry over recent years. Findings of the UK customer satisfaction index (UKCSI) earlier this year revealed that the utilities industry found themselves with a customer satisfaction score of 74.4

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

Uplight

JANUARY 11, 2024

Distributed energy resources (DERs) are rapidly changing the nature and needs of our energy grid, making electrification and digitization two of the most important megatrends – and imperatives – facing utilities and the grid today.

Resources 59

Resources Industry Customers 59

Uplight

APRIL 3, 2024

Throughout the electricity industry, there is growing recognition that harnessing distributed energy resources (DERs) through Virtual Power Plants (VPPs) is the most cost-effective way for utilities to decarbonize while maintaining reliability.

Resources 59

Resources Industry Customers 59

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. This might sound like an unusual juxtaposition, but bear with me as I draw parallels between these two seemingly disparate fields.

Connections 111

Connections Customer Experience Social Media Analysis 111

SAP Customer Experience

MAY 4, 2023

Last week the 17th International SAP Conference for Utilities and Energy took place in the beautiful city of Basel. There, I had the pleasure to welcome more than 800 customers, partners, and SAP colleagues from our Utilities and Energy Community to spend three days in interactive and inspiring workshops, roundtables,

Conference 55

Conference Industry Interaction Resources 55

West Monroe

NOVEMBER 15, 2023

Utility executives find themselves at the helm of a pivotal transformation as the electric vehicle market accelerates. That’s excellent news for consumers, and it means executives and utilities must prepare for a grid that can handle the energy demands of EVs and leverage their potential as energy resources.

Transportation 52

Transportation Automotive Consumers Technology 52

West Monroe

FEBRUARY 19, 2024

The energy transition is driving a fundamental reset of the traditional utility business model. There is an acceleration of interconnections of distributed energy resources (DERs) and large-scale renewables, a generation of utility experts are retiring, and the pandemic shifted a largely in-person workforce to a hybrid one.

Self Service 52

Self Service Innovation Financial Software 52

Uplight

DECEMBER 12, 2023

Energy powers our lives and without it, we are literally in the dark–making it critical that we ensure our energy infrastructure is reliable and available. One of the Read More The post How Uplight Is Reducing Security Risks Amid Growing Threats to Energy IT Infrastructure appeared first on Uplight.

Industry 52

Industry Data Engagement 52

Uplight

JANUARY 18, 2024

Over the next few weeks, I’ll be chatting with different leaders in the industry to get their perspective on the opportunity for demand-side solutions in the clean energy landscape, as well as their take on the recent announcement of Uplight’s planned acquisition of AutoGrid.

Chief Customer Officer 76

Chief Customer Officer Industry Customers 76

West Monroe

MARCH 14, 2023

In the coming months and years, expect an increasing number of utility regulatory commissions to begin ruling on third-party access to utility data—several state orders are currently examining the implications of making utility data more accessible to third parties and customers.

Data 52

Data Government Resources Analytics 52

Uplight

DECEMBER 14, 2023

As we continue to lead in our mission to accelerate the clean energy ecosystem, we’re excited to share that Uplight has signed a definitive agreement to acquire AutoGrid. It’s Read More The post Coming Soon: Uplight + Autogrid to Unlock the Full Potential of Customer-centric Flexible Capacity appeared first on Uplight.

Customer Centricity 69

Customer Centricity Customers Management 69

Uplight

AUGUST 25, 2023

Engaging small and medium-sized businesses (SMBs) in the energy sector is challenging– Uplight research has found that many businesses and organizations don’t reach out to their utility for energy-related advice or information, and are often distrustful of utility communications overall.

Case Study 52

Case Study Study Communication Engagement 52

Uplight

MAY 2, 2022

The majority of electric utilities have targets to completely or partially decarbonize within the next 30 years and the largest corporations on the planet are making 24/7 clean energy commitments. Luckily, customer-side distributed energy resources (DERs) are also proliferating faster than ever before, and these Read More.

Data 97

Data Resources Engagement Customers 97

Uplight

NOVEMBER 2, 2023

After having a marketplace for years, even a decade, many utilities wonder if the ecommerce site gets less effective over time. Have all your customers visited and purchased an energy-saving device that ever will?

Ecommerce 59

Ecommerce Industry Customers 59

Uplight

DECEMBER 1, 2023

Our Intelligent Orchestration team, formerly known as Orchestrated Energy, enables utility clients to deliver grid flexibility by shifting or reducing kilowatts during peak times. Additionally, the team provides an engaging energy customer experience to retain customers in demand management programs for long-term grid flexibility.

Engagement 52

Engagement Management Customer Experience Customers 52

Uplight

NOVEMBER 16, 2023

With the launch of the federal Home Energy Rebates programs, residents have an unprecedented opportunity to weatherize and electrify their homes. Department of Energy to get their fair share of the $8.8 Electrification is coming. States across the country are busy preparing federal applications to the U.S. billion investment.

Customer Experience 52

Customer Experience Customers Industry 52

SAP Customer Experience

FEBRUARY 2, 2023

An increasing number of utilities companies are exploring omnichannel customer engagement to reduce customer attrition and enhance customer loyalty.

Omni-Channel 83

Omni-Channel Customer Engagement Engagement Innovation 83

BlueOcean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. But with this new height of significance, is customer success really something you can outsource? Find a partner who can pivot.

Customer Success 177

Customer Success Contact Center Average Handle Time Touchpoint 177

West Monroe

NOVEMBER 9, 2022

The last year has seen significant investments signed into law to: help modernize infrastructure; create programs to accelerate deployment of clean energy and reduce greenhouse gas emissions; and increase accessibility and opportunity for consumer-driven change at home.

Transportation 52

Transportation Roadmap Government Industry 52

TechSee

MAY 1, 2018

AI is revolutionizing the way utilities operate, optimize and provide service to their customers. The utilities industry is shifting from a highly traditional, regulation-driven environment to a technology-driven, sophisticated marketplace. AI in utilities is also playing an increasingly central role in customer-facing interactions.

Self Service 132

Self Service Analytics Call Center Report 132

Uplight

NOVEMBER 14, 2023

Black Friday Cyber Monday (BFCM) is an important time for utilities to promote devices and programs that help customers save money and take control of their energy use.

Video 52

Video Customers 52

West Monroe

MAY 25, 2023

As we wrote in West Monroe’s 2023 Energy & Utilities Outlook , the world of utilities is evolving—fast. Utilities are facing unprecedented challenges—both big and small Electric utilities are facing complex challenges on multiple fronts during this transitional moment. Here’s why.

Strategy 52

Strategy Management Customer Satisfaction Analytics 52

Uplight

JUNE 6, 2023

Now in its second year, Uplight’s annual Customer Connect brings together a pioneering group of energy professionals committed to driving positive change in the energy landscape. The event highlights the importance of engaging customers, enhancing energy experiences, and accelerating the adoption of clean energy solutions.

Connections 52

Connections Groups Customers Engagement 52

Uplight

SEPTEMBER 22, 2022

The Smart Electric Power Alliance (SEPA) announced the winners of the 2022 SEPA Utility Transformation Awards, which recognize the specific projects, programs, partners, and individuals driving the utility industry’s transformation to a modern, carbon-free energy future.

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SurveySparrow

SEPTEMBER 26, 2023

Have you ever thought about the story behind your everyday utilities? But, have you ever wondered what makes the world of utilities tick? In this blog, we’ll look into the secrets of customer experience in utilities- from the latest trends shaping the industry to effective strategies for enhancing utility services.

Customer Experience 52

Customer Experience Self Service e-support Trends 52

West Monroe

FEBRUARY 26, 2023

” Though significant, the possibility should come as little surprise as governments around the world look to accelerate the energy transition and as the cost of fossil fuels rise amid the war in Ukraine and ongoing supply chain disruptions. Consider the following breakdown: Traditional utility infrastructure.

Trends 52

Trends Government Resources Technology 52

Uplight

OCTOBER 5, 2022

This Energy Efficiency day, we wanted to highlight why employees love working at Uplight. Not only do we have amazing people, but we get to celebrate Energy Efficiency Day every day. Uplight’s solutions help customers save energy and utilities reach their decarbonization goals. And, we’re a certified B Corp!

Video 65

Video Customers 65

Uplight

JUNE 21, 2023

As temperatures heat up, many utilities and energy providers are gearing up for the summer demand response season. Whether your utility is kicking off a program for the first time, or getting ready for another tried and true summer, here are five best practices to make your demand response (DR) program a success.

Industry 52

Industry 52

Uplight

FEBRUARY 14, 2023

Several factors are converging to make winter load flexibility a critical need for utilities. Increasing energy prices, extreme weather patterns, and increased electrification are some of the factors driving utilities to evaluate ways to better engage with customers to meet their winter capacity needs.

Meeting 52

Meeting Engagement Industry Customers 52

Helen Dewdney

APRIL 18, 2023

For these households, suppliers must conduct an affordability assessment and if the customer is at risk of significant harm from disconnection because they cannot afford a reasonable level of energy consumption, the supplier cannot proceed with the involuntary PPM. My comments! I welcome the changes but they do not go far enough.

Consumers 77

Consumers Tips Groups Government 77

CSM Magazine

OCTOBER 6, 2022

EXL , a leading data analytics and digital operations and solutions company, today announced its recognition as a Leader in the 2022 Information Services Group (ISG) Provider Lens Power and Utilities Services and Solutions report. . utilities and energy sector in order to help utilities providers identify industry-leading digital partners.

Report 52

Report Analytics Comparison Healthcare 52

Helen Dewdney

FEBRUARY 16, 2022

Ofgem is introducing new measures which may help to reduce bills for some energy consumers. Ofgem will introduce temporary measures from April 2022 which make all energy company price tariffs available to all customers. There will no longer be any preferential treatment for new energy customers.

Insurance 62

Insurance Measurement Government Consumers 62

West Monroe

DECEMBER 1, 2021

The rise of distributed energy resources (DERs) is an exciting and interesting opportunity for customers, and a challenge and opportunity for the utilities and the organizations that regulate them.

Resources 98

Resources Industry Customers 98