Qualtrics

JUNE 17, 2020

Is your company fully leaning into workplace diversity and inclusion? Here’s a closer look at the benefits of diversity and inclusion – and steps for achieving your D&I goals. Defining diversity and inclusion. What is workplace diversity? What is workplace inclusion?

Competitive Advantage 39

Competitive Advantage Culture Leadership Employee Experience 39

Alida

OCTOBER 26, 2021

Alida brings new capabilities in customer experience (CX), employee experience (EX), product experience (PX), and brand experience (BX).

Analytics 246

Analytics Touchpoint Employee Experience System 246

Forrester's Customer Insights

SEPTEMBER 17, 2020

This week, we released a report on the state of the practice of DEI: diversity, equity, and inclusion (see “The Business Of Belonging: How Equity For Employees Drives Equity For Your Brand“).

Consulting 55

Consulting Course Report Brands 55

CX Centric

MARCH 29, 2023

On the 29th of June CX-Centric in collaboration with Alida and Anthrolytics hosted a very poignant event which was on Rethinking Employee Experience in the new World of Work. In this event, we had a pull of great think tanks who are very much devoted to Employee Experience.

Employee Experience 52

Employee Experience Government Banking Customer Centricity 52

Storyminers

JANUARY 20, 2021

The leadersHum community of experts and thought leaders bring forth their expertise on a menagerie of topics within the human resource, employee experience , and technology space. These include HR Technologies , Leadership Development, Organizational Cultures, Recruitment and Hiring, Diversity and Inclusion, and many more.

Leadership 246

Leadership Culture Employee Experience Resources 246

Qualtrics

APRIL 25, 2019

There is a discord among corporate diversity and inclusion (D&I) initiatives. These demographics are set to be more culturally diverse than anything seen before, and they are motivated by values, purpose, and experience. Just 1 in 10 D&I programs reach maturity in the workforce. A New Approach to D&I.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

Qualtrics

JUNE 30, 2020

Right now every organization globally has a responsibility to promote diversity and inclusion. Diversity and inclusion should be a celebration of human experience. But fostering a strong diverse and inclusive workforce has been shown to significantly increase job satisfaction and knowledge sharing.

Groups 29

Groups Resources How To Policies 29

InMoment XI

MARCH 2, 2022

Want to learn more about the power of employee experience (EX) and the benefits it brings to your bottomline? Read our eBook on understanding the power of employee engagement. Is There A Clear And Actionable Path To Company Culture Improvement?

Culture 260

Culture Connections Company Leadership 260

ClearAction

FEBRUARY 1, 2022

Is Adversity Good for Customer Experience & Employee Experience? Employee experience has certainly met some hard knocks during the global pandemic. Keys to employee experience and customer experience are essentially understanding and meeting expectations. Lynn Hunsaker.

Employee Experience 71

Employee Experience Customer Experience Leadership Exercises 71

CSM Magazine

MARCH 18, 2024

Neurodiversity Week marks an important time for us to celebrate the diverse range of neurological differences that enrich our workplace and communities. Not only can a company create a richer, more inclusive culture, but also unlock a wealth of innovation, creativity, and problem-solving abilities within teams.

Culture 52

Culture Employee Experience Innovation Measurement 52

BlueOcean

MAY 5, 2023

You’re looking for a partner who knows how to create a positive employee experience—after all, happy employees make for happy customers. What are you doing to promote diversity and inclusion within your organization? Ultimately, you’re not asking for zero turnover. But you’re looking for integrity.

Customer Care 156

Customer Care Contact Center Comparison Government 156

Oracle

JANUARY 14, 2020

While new innovations and tech trends dominated the show floor and session content, another theme strongly emerged: the focus on the employee experience, and its effects on retail customer experience success and the success of the industry as a whole. Employees are key to other employees’ success.

Employee Experience 44

Employee Experience Retail Gamification Trends 44

InteractionMetrics

DECEMBER 13, 2023

Amazon CEO Jeff Bezos said, “It’s not only that diversity and inclusion are good for our business. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. Diversity refers to who your employees are.

Survey 52

Survey Tips Data Culture 52

SurveySparrow

SEPTEMBER 8, 2021

But, of course, as a leader, you’ll try to find reasons for the blow and work towards improving the customer’s experience, won’t you? What if the employee experience needs work in place of the customer? First, we’ll talk about employee experience management and how an employee experience platform would improve it.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

ReviewTrackers

MAY 15, 2020

7: Organizations that prioritize employer brand are 130% more likely to see increases in employee engagement. 8: Employee experience is the second most important concern for US employers in 2017, rated as important or very important by 85 percent of executives. 14: Most “highly inclusive organizations” generate 2.3

Brands 123

Brands Employee Engagement Financial Culture 123

Magellan Solutions

JANUARY 17, 2024

Assess the Current Culture Employee surveys are crucial for assessing your company’s culture and alignment with your values and mission. Gathering employee feedback regarding their experiences and priorities can detect gaps between the organization’s culture and employee experiences.

Culture 52

Culture Company Leadership Training 52

Maru Group

JANUARY 17, 2023

Companies recognize that delivering a great Employee Experience (EX) that considers and puts its employees first is the key to unlocking better business outcomes. My name is Glyn, and I have 20 years of experience measuring and building great employee experiences. Que the pizza party calendar invite.

Employee Engagement 79

Employee Engagement Engagement How To Employee Experience 79

Qualtrics

AUGUST 26, 2021

Foster a culture of inclusion at your organization with these actionable steps. Looking for ways to design inclusion into your everyday work life, but not sure how to get started? What is inclusion in the workplace? What is diversity in the workplace? What are the benefits of inclusion in the workplace?

How To 49

How To Culture Competitive Advantage Groups 49

CX Centric

MAY 28, 2019

During our October addition of CX Centric Conversation, we explored how co-creating the employee experience could be used to drive business growth. Driving Growth through Employee Experience Management. Sharon Boyd, Chief Customer Officer from MKL Innovation, opened the session with a very powerful keynote.

Employee Experience 40

Employee Experience Chief Customer Officer Culture Innovation 40

ECXO

FEBRUARY 14, 2022

The quickly growing European Customer Experience Organization (ECXO), understands its diverse community on a unique level. Whether your organization is thinking about developing your brand awareness around CX in Europe, connect and partner with a real multicultural and diverse customer experience organization.

Culture 98

Culture Case Study Employee Experience Innovation 98

Qualtrics

JUNE 24, 2021

Over the past 15 months, organizations have learned that remote work — and the flexibility that comes with it — has become a fundamental part of the employee experience. The new employee experience will be a blend of flexibility and structure. The new employee experience will look different for every worker.

Employee Experience 40

Employee Experience Employee Engagement Study Communication 40

TechSee

MARCH 7, 2023

Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Qualtrics

JULY 15, 2021

We believe that representation matters and we want to create a workforce that reflects the rich diversity of the societies we operate in – an environment of inclusion and belonging for all. We are grateful to every employee who has put in the work to make us a more diverse, equitable, and inclusive company.

Report 49

Report Employee Experience Measurement Culture 49

Doing CX Right

JUNE 5, 2020

Her teaching and guidance correlate to my passions in creating better human experiences and workplace cultures where diversity of thought and inclusion are valued. I’m interested to hear your thoughts about inclusion and diversity in the workplace. Which leaders stand out to you and why?

Culture 52

Culture Tips Customer Experience Employee Engagement 52

SurveySparrow

MAY 2, 2023

Understanding HR Metrics Explanation of HR metrics and their importance HR metrics are critical data points that help organizations measure, analyze, and track various HR functions, such as recruitment, employee retention, workforce productivity, and diversity.

Analytics 52

Analytics Report Data Strategy 52

Qualtrics

OCTOBER 30, 2020

Now is the time to invest in building a diverse, equitable, and inclusive workforce. Successfully building a diverse, equitable, and inclusive workforce gives your company a competitive advantage and enables you to better attract and retain the best talent. What is diversity, equity, and inclusion (DEI)?

Strategy 39

Strategy Competitive Advantage How To Tips 39

Qualtrics

MARCH 22, 2021

Getting DEI right is critical for your employee experience. Here's how to start taking action to close experience gaps and improve DEI within your organization. . The business and social imperative for the inclusion of diverse talent has been well established for many years.

Technology 29

Technology How To Employee Experience Employee Engagement 29

Experience Investigators by 360Connext

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. As a customer experience leader, it’s crucial to understand the potential of AI and how to leverage it effectively to elevate and not deduct from the customer journey.

Customer Experience 143

Customer Experience Customer Service Self Service Chatbots 143

Doing CX Right

JUNE 5, 2020

Her teaching and guidance correlate to my passion for creating better human experiences and workplace cultures where diversity and inclusion are valued. I believe you’ll enjoy and learn from our conversations, and gain useful tips to improve employee wellbeing and happiness, which in turn, impacts customer experiences.

Leadership 52

Leadership Tips Video Culture 52

SurveySparrow

DECEMBER 6, 2021

HR leaders need to step up to adapt their management, workforce, performance, employee strategies, and employee planning. The event is known for providing an interactive platform to increase your development skills using analytical tools to improve employee engagement strategies, AI in recruitment, and social media.

Conference 98

Conference Employee Engagement Leadership Trends 98

One Millimeter Mindset

SEPTEMBER 3, 2020

When’s the last time you considered whether your project teams are professionally inclusive or exclusive? Often, the insights and input reflected by a team’s professional diversity become mission-critical. The post Are Your Project Teams Professionally Inclusive or Exclusive? Not only in completing the project.

Leadership 118

Leadership Innovation Meeting Course 118

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. That’s the magic of employee satisfaction. Job satisfaction is linked to overall well-being and mental health.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

One Millimeter Mindset

DECEMBER 17, 2020

Note: I use the term “hero” throughout the remainder of this post as a gender-neutral, inclusive term.). Also, your own perception of your professional purpose becomes more inclusive and diverse, enriched by the knowledge you gain from working with these heroes. So do your internal conversations with colleagues.

Innovation 98

Innovation Leadership Industry Tools 98

Blake Morgan

AUGUST 22, 2022

? ? ? ?. Employee experience and customer experience are clearly linked—especially on a large scale at the world’s largest employer. . According to Donna Morris, Chief People Officer at Walmart, if employees don’t have a great experience, it’s difficult for people who don’t get a paycheck to have a great experience. .

Employee Experience 52

Employee Experience Retail Leadership Video 52

TechSee

AUGUST 14, 2023

. ​ Follow on LinkedIn Nick Glimsdhal, Director at Contact Center Solutions Nick is a Senior, Account Executive at VDS, a leading provider of cloud contact center solutions that transform customer and employee experiences. Shameen is an advocate and activist for Diversity, Equity, and Inclusion, and a champion for Women in Tech.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Qualtrics

MARCH 2, 2021

To support HR and business leaders in answering this question, we asked Melissa Thomas-Hunt, Global Head of Diversity & Belonging at Airbnb, to share how organizations can foster a culture of belonging in 2021 and beyond. Read more: Belonging: The new top driver of employee engagement in 2021. Have clear criteria and articulate it.

Culture 47

Culture Employee Engagement Roadmap Engagement 47

ShepHyken

MARCH 11, 2022

Their needs and wants have shifted, and you’ll do a better job of attracting and retaining the best people for your company if you ask good questions, listen without getting defensive, and work with them to co-create a more meaningful employee experience. . Customers want convenience and so do your employees.

Employee Experience 90

Employee Experience Hospitality Customers System 90