IntouchInsight
OCTOBER 18, 2023
With the first day of fall behind us, sweaters are coming out of closets and the smell of pumpkin spice is filling the air. So grab your favorite warm beverage and catch up on some of the latest bite-size data from Intouch Insight’s consumer Flash Points.
InMoment XI
OCTOBER 18, 2023
After a successful XI Forum Europe featuring 9 EMEA customer experience experts , 200+ engaged delegates, 8 insightful workshops, and plenty of networking, it’s safe to say that the event was a hit! The forum provided a platform for award-winning CX speakers from some of Europe’s most prominent brands, including Foot Locker , Vue Cinemas, Quilter, MediaMarktSaturn, NPSx by Bain & Company , and Forrester.
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IntouchInsight
OCTOBER 18, 2023
At Intouch Insight, we are always looking for new ways to save our customers time. This month, we have added three new checklist templates to the IntouchCheck™ template library.
Bill Quiseng
OCTOBER 18, 2023
QUI TAKEAWAY: If you advertise “Satisfaction Guaranteed”, what would you do differently? Do more. Do better. Do it now. When it comes to your customers and customer service, don’t just be good. Be GREAT out there! You are happy because customers were satisfied with their purchase of your product or a resolution with your service. But that’s not good enough.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
2020 Research
OCTOBER 18, 2023
During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. During the webinar, we had a lively Q&A session with our audience, but unfortunately, we ran out of time before we could answer all the questions.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
2020 Research
OCTOBER 18, 2023
Introducing our Electric Vehicle Panel—your ultimate resource for navigating the shifting landscape of consumer automotive trends! Gain unparalleled access to the in-depth profiles of thousands of Americans, filled with invaluable insights into their thoughts, actions, and desires when it comes to electric vehicles. Stay ahead of the game and make informed decisions with the power of our diverse panel at your fingertips.
AWS Machine Learning
OCTOBER 18, 2023
Purina US, a subsidiary of Nestle, has a long history of enabling people to more easily adopt pets through Petfinder , a digital marketplace of over 11,000 animal shelters and rescue groups across the US, Canada, and Mexico. As the leading pet adoption platform, Petfinder has helped millions of pets find their forever homes. Purina consistently seeks ways to make the Petfinder platform even better for both shelters and rescue groups and pet adopters.
Heart of the Customer
OCTOBER 18, 2023
When it comes to understanding customer satisfaction, books on customer experience are essential tools. They provide insights into how to keep customers happy and loyal. Did you know, according to a Walker study, by the end of 2020, customer experience overtook price and product as the key brand differentiator? These books can help your business […] The post Books About Customer Experience: 9 Best Reads for CX Professionals appeared first on Heart of the Customer.
The DiJulius Group
OCTOBER 18, 2023
Have you ever wondered how remote work is impacting our mental health? Or perhaps you’re curious about how to redefine success in our increasingly digital world? This episode of The Customer Service Revolution is for you. We’re diving into the challenging realm of loneliness and the effects of remote work on our well-being. From the. Read Full Article The post 130: Never Lose an Employee Again appeared first on The DiJulius Group.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
SAP Customer Experience
OCTOBER 18, 2023
Virtual November 7, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘SAP Business Technology Platform – Development Models’ taking place virtually on November 7, 2023. Please find the current agenda for the workshop here. In our workshop, SAP MaxAttention.
ReviewTrackers
OCTOBER 18, 2023
Analyzing review data improves operational performance, brand perception, your products and services, and ultimately, the customer experience.
CSM Magazine
OCTOBER 18, 2023
Zenarate expands its AI Coach language capabilities to 79, the most in the industry, and adds new agent feedback reporting for AI simulation training. Zenarate, the leading AI Simulation Training platform for customer-facing agents, today announced a significant expansion in its language capabilities along with new “Deep Insights” reporting for improved agent feedback.
Zonka Feedback
OCTOBER 18, 2023
Canny stands out as a widely embraced application for managing product roadmaps and handling customer feedback. The platform is great for collecting customer feedback, analyzing it, prioritizing new features, and then publishing them into a roadmap.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
My Customer
OCTOBER 18, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
SurveySensum
OCTOBER 18, 2023
Did you know that a remarkable 77% of customers hold brands in higher esteem when they actively seek and diligently apply valuable customer feedback? But what is customer feedback and why is it so important? Customer feedback is the valuable insights provided by customers about their experiences with a product, service, or brand. This is a great channel for customer to share their thoughts and experience with your brand.
kommunicate
OCTOBER 18, 2023
Last Updated on October 18, 2023 Ever heard of an Apple user switching to Android? Probably not. Apple users are thoroughly engaged with their Apple products with most of them even serving as unofficial brand ambassadors. This is a great example of product engagement. Product engagement refers to how users interact with a particular product [.] The post 15 Innovative Ways to Use ChatGPT For Product Engagement appeared first on Kommunicate Blog.
CSM Magazine
OCTOBER 18, 2023
The casino industry has always been at the forefront of delivering exceptional customer service. With the proliferation of casino sites on the internet today, the competition has intensified, making customer service a pivotal differentiator. A study by the University of Sheffield in the UK shows that a negative customer service experience can profoundly harm a company’s reputation.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Forrester's Customer Insights
OCTOBER 18, 2023
Izola synthesizes Forrester’s research to enable clients to move faster on their top priorities and have more informed conversations with Forrester experts who apply and contextualize Forrester insights to their business-critical initiatives.
CSM Magazine
OCTOBER 18, 2023
In the realm of project management, distinguishing between an Enterprise Project Management System and other types of businesses is essential for making informed decisions. Enterprise project management software is tailored to the unique needs of large-scale enterprises, and understanding their differences from other business project management approaches is vital.
Forrester's Customer Insights
OCTOBER 18, 2023
With generative AI expanding the ways that companies can create better customer experiences, Adobe last week reinforced its leadership position in genAI for business at its annual event for its core “creator” customer base, Adobe MAX.
Optimove
OCTOBER 18, 2023
Optimove, a CRM Marketing platform for the iGaming sector, is set to grow its presence in the South African market, bringing the benefits of its all-in-one CRM Marketing Solution to local operators via a partnership with Amelco, a sports platform. The post Optimove Grows Presence in South Africa appeared first on Optimove.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
OCTOBER 18, 2023
It’s hard to believe I’ve just turned the corner on my first year at Forrester as a Security & Risk Executive Partner — and what year it has been! Working with top security leaders across all types of industries and incredibly talented co-workers has been rewarding and has challenged me in the best possible way.
My Customer
OCTOBER 18, 2023
Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes.
Forrester's Customer Insights
OCTOBER 18, 2023
Every year, Forrester convenes a group of clients who critique our strategy, give us feedback on our services, and review new products we are developing. Over the last 25 years, the Board of Clients has been extraordinarily influential, guiding us into a better future and helping us avoid unforced errors.
BirdEye
OCTOBER 18, 2023
In a rapidly evolving digital landscape, local businesses face a pressing question: How can they stay relevant and meet escalating customer expectations? The answer, as revealed at the recent Birdeye View digital conference, lies in the revolutionary potential of Artificial Intelligence (AI). As consumer behavior and expectations evolve, AI emerges not just as a tool but as an indispensable ally for businesses aiming to thrive.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Forrester's Customer Insights
OCTOBER 18, 2023
I’ve been prepping for a detailed evaluation of this technology market for some time, and I’m excited to announce that The Forrester Wave™: Digital Accessibility Platforms, Q4 2023, is now live!
West Monroe
OCTOBER 18, 2023
Two years ago, I wrote about why you should demand ROI from consulting partners. The gist: Too many clients focused on activities or deliverables, and not enough on results. We emphasized the importance of establishing a robust business case before bringing partners on board. The difference between then and now? Businesses had the luxury of time, a more stable market, and relatively cheaper financial resources.
Optimove
OCTOBER 18, 2023
Black Friday, the annual shopping extravaganza, isn’t just about snagging great deals. It’s also a treasure trove of marketing wisdom. Drawing on exclusive data collaborations with industry leading B2C brands, Optimove has unearthed valuable insights over the past three years that can elevate your marketing game during this critical sales period.
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