Comm100
AUGUST 28, 2023
There is no doubt that digital transformation in higher education is essential – but there’s also no doubt that many schools are falling behind in this journey. Digital transformation in higher education isn’t just about introducing online courses or providing email support; it’s about creating a cohesive, digitally driven ecosystem that enhances every stage of the student experience.
The DiJulius Group
AUGUST 28, 2023
The Employee Service Aptitude Test One of the best tools for measuring if an employee’s service aptitude is high enough to start interacting with a company’s customer is the Employee Service Aptitude Test (E-SAT), created by The DiJulius Group. The E-SAT is a customized test that asks approximately 25-50 multiple-choice questions about common situations that.
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SAP Customer Experience
AUGUST 28, 2023
Dear Community, The 2311 release (November 2023) for SAP Sales and Service Cloud is approaching. We will be adding the release webcast-related information and assets here in our community. This will allow you to access the on-demand recording after the live event, short demos if available, slide deck, and also.
ShepHyken
AUGUST 28, 2023
Top Takeaways: Authenticity and personalization can strengthen business relationships, build trust, and create emotional connections that lead to repeat business and loyalty. Personalized notes are a powerful tool in business. They break through the clutter of digital communication and create a meaningful connection with customers and clients. Greeting cards can be used strategically to strengthen business relationships.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
AWS Machine Learning
AUGUST 28, 2023
As part of the 2023 Data Science Conference (DSCO 23), AWS partnered with the Data Institute at the University of San Francisco (USF) to conduct a datathon. Participants, both high school and undergraduate students, competed on a data science project that focused on air quality and sustainability. The Data Institute at the USF aims to support cross-disciplinary research and education in the field of data science.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
The DiJulius Group
AUGUST 28, 2023
The Employee Service Aptitude Test One of the best tools for measuring if an employee’s service aptitude is high enough to start interacting with a company’s customer is the Employee Service Aptitude Test (E-SAT), created by The DiJulius Group. The E-SAT is a customized test that asks approximately 25-50 multiple-choice questions about common situations that.
BirdEye
AUGUST 28, 2023
Both positive and negative online customer reviews matter greatly to every business, especially those in the hospitality industry, such as restaurants and catering services. But the process can be complex. Restaurant business owners often wonder how to start seeking reviews from customers, influencers, and critics. For growing businesses, Google reviews are the best place to start.
Centercode
AUGUST 28, 2023
Last week in the Dogfooding Best Practices Series, we looked at the advantages eating your own dog food can bring to both your product and your company. From improving product quality to promoting product awareness, a well-oiled dogfooding program sends far-reaching benefits throughout your organization. But, of course, it isn’t easy.
Kustomer
AUGUST 28, 2023
Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view on customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands. In the digital age, customer service has evolved from a mere necessity to a powerful tool that can shape a brand’s reputation and customer loyalty.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
BirdEye
AUGUST 28, 2023
Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. And that’s even more true in a market that experiences rapid growth and constant change. In this blog, you will learn actionable steps to create an irresistible social media profile for your business.
Call Experts
AUGUST 28, 2023
Are you on the hunt for awesome Labor Day ideas 2023? As the summer breeze slowly transitions into the crispness of fall, the arrival of Labor Day offers the perfect opportunity for families to celebrate the contributions of the American workforce. Instead of the usual routine this year, why not make the most of this long weekend? Engage in exciting and memorable activities.
Zonka Feedback
AUGUST 28, 2023
Enterprise Feedback Management software provides accessible survey data, offering actionable insights across all levels of a company, from frontline to C-suite. It empowers leaders to understand, anticipate, and respond to the needs of a company while nurturing customer relationships.
SurveySparrow
AUGUST 28, 2023
Have you ever found yourself immersed in the world of SaaS, wondering what makes certain companies stand head and shoulders above the rest? While factors like features and pricing play a role, there’s a secret ingredient that truly defines their success: delivering an unparalleled customer experience in the realm of Software as a Service (SaaS).
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Kapta Customer Success
AUGUST 28, 2023
Account management is a social role that requires interdepartmental cooperation. Learn how account managers can collaborate with four teams for better outcomes.
Forrester's Customer Insights
AUGUST 28, 2023
Competition, economic conditions, and globalization are pushing companies to investigate ways and means to maximize their revenue and profitability. They are trying to achieve these objectives by reducing costs and increasing profits through revenue growth. Revenue growth is complex as it companies need to understand and balance multiple parameters to make it work.
Help Scout
AUGUST 28, 2023
We’ll show you practical ways to improve the customer experience for your ecommerce store so you can get more repeat customers and word-of-mouth referrals.
Forrester's Customer Insights
AUGUST 28, 2023
Data is everywhere. What constitutes sensitive data for organizations today has greatly expanded in type and format. In my latest report, The State Of Data Security, 2023, we reviewed and analyzed Forrester survey data to identify the key data security trends of the year.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Happy or Not
AUGUST 28, 2023
Business analytics in retail are one of the most powerful tools companies can use to increase customer satisfaction and drive long-term growth. But even though most brands know the importance of collecting data, many are still wondering how exactly they can apply analytics for retail industry to leverage all of its benefits. In this article, we’ll give you an in-depth look into how business analytics for retail can be used for maximum impact and results that keep giving. 5 Benefits of us
Forrester's Customer Insights
AUGUST 28, 2023
“I saw the angel in the marble and carved until I set him free.” There is no proof that Michelangelo said this, but it is a beautiful metaphor apropos to building conversational AI (chatbots and voice self-service) applications with generative AI and large language models (LLMs).
NobelBiz
AUGUST 28, 2023
Hey there, fellow contact center champions! Ready to dive deep into the heart of transforming your contact center’s performance? Buckle up, because we’re about to embark on a journey that will take your operations from average to exceptional. In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving.
Forrester's Customer Insights
AUGUST 28, 2023
Insider threat struck the world of professional sports recently when an employee of the NBA team the New York Knicks allegedly shared proprietary information with another NBA team, the Toronto Raptors. In a case of sports espionage, the Knicks are suing the Raptors for theft of assets that could give the Raptors a competitive advantage.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
BirdEye
AUGUST 28, 2023
Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. Measure the success of your social posts and gather insights about the demographics and interests of your followers. Discover why social reach matters and learn how to track and optimize it to boost your social media growth in this blog.
Kustomer
AUGUST 28, 2023
The modern buyer has high expectations when it comes to great customer service. From solving their issues as quickly as possible to creating a personalized customer experience, it’s important to consistently keep your CS playbook up to date with how to fulfill the latest expectations. On the rare occasion your company may fall short, there is a solution to bring back unhappy customers and possibly even get ahead of a problem before it starts: proactive customer service through bulk messaging.
SurveySensum
AUGUST 28, 2023
According to the book Product-Led Onboarding: How to Turn Users Into Lifelong Customers , 40-60% of new users won’t even bother to come back after they sign up. Have you ever found yourself stuck in a seemingly endless loop of tutorials, forms, and confusing interfaces when trying out new software? It’s an experience that can quickly turn excitement into exasperation.
Blake Morgan
AUGUST 28, 2023
There’s no doubt that artificial intelligence is the future of customer service. AI has shown up everywhere in recent months, even taking fast food orders in drive-thrus. And with it come many ethical gray areas and calls to slow down the speed of its development. One of the biggest opportunities and fastest adoption rates is in customer service. But AI’s growth in customer service brings a big question: Will AI replace human customer service jobs?
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
SurveySparrow
AUGUST 28, 2023
Have you ever wondered what makes some businesses effortlessly stand out, captivating their customers at every touchpoint, while others struggle to keep up? The answer lies in the concept of a frictionless customer experience. Imagine a world where your interactions with a company are seamless, intuitive, and devoid of any unnecessary hurdles. This is the hallmark of a truly remarkable customer journey.
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