Upstream Works

SEPTEMBER 8, 2023

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post What Does It Mean to Be Enterprise Ready for Today’s CX? appeared first on Upstream Works.

Connections 155

Connections Management 155

C3Centricity

SEPTEMBER 8, 2023

Introduction: [Capture the reader’s attention by highlighting the importance of personalization in delivering exceptional customer experiences. Explain how organizations that leverage customer […] The post The Power of Personalization: Unleashing Customer Data Analytics for Tailored Experiences first appeared on c3centricity.

Analytics 226

Analytics Data Customer Experience Customers 226

BirdEye

SEPTEMBER 8, 2023

In the digital finance age, your online reputation is as valuable as your investment portfolio. Financial services companies, like investment firms, banks, and insurance agencies, operate in a landscape where trust and credibility are paramount. One wrong move, or even a false allegation, can significantly impact your business. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity.

Financial 105

Financial Tips Management Social Media 105

AWS Machine Learning

SEPTEMBER 8, 2023

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. However, traditional methods of storing and searching for documents can be time-consuming and often result in a large effort to find a specific document, especially when they include handwriting.

Metrics 105

Metrics Resources Data Management 105

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

kommunicate

SEPTEMBER 8, 2023

Last Updated on September 8, 2023 Sam Altman opened the floodgates of AI technology when he disrupted the IT landscape with OpenAI’s ChatGPT. With a record number of subscribers crossing all existing subscriber counts, ChatGPT reigns supreme when it comes to ubiquity. This has made way for other alternatives to ChatGPT that offer more and [.] The post 19 Generative AI Tools Like ChatGPT That You Cannot Ignore In 2023 appeared first on Kommunicate Blog.

Tools 98

Tools Technology 98

CSM Magazine

SEPTEMBER 8, 2023

Tom Darnell, COO at IRIS Audio Technologies examines the impact of background noise and how the latest technology can help improve agents’ wellbeing. At some point on a consumer journey, almost everyone has experienced background noise so unbearable you’ve had to repeat yourself – and your private information – over and over again. Not only is this a frustrating waste of time for you (the customer), it can also heavily affect a brand’s reputation.

Brands 59

Brands Average Handle Time Call Recording Software 59

Win the Customer

SEPTEMBER 8, 2023

In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. It’s not just about having a great product or service; it’s about how you make your customers feel when they interact with your brand. In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success.

Strategy 59

Strategy Social Media Touchpoint Customer Centricity 59

Kapta Customer Success

SEPTEMBER 8, 2023

Improving your key account management practice and successfully navigating change is hard. Learn how to create a Success Strategy and improve your productivity.

Strategy 59

Strategy Management How To Customer Success 59

SaleMove

SEPTEMBER 8, 2023

Companies can secure more customers by pairing their online self-service sales experience with proactive on-screen support, ultimately reducing form abandonments. The post Optimizing the Online Sales Experience to Boost Conversions appeared first on Glia Blog | Digital Customer Service Explained.

Sales 52

Sales Self Service Customer Experience Customer Service 52

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Customers

2020 Research

SEPTEMBER 8, 2023

Join Raj Manocha, Chief Client Officer of Sago, as he delves into the current state of AI in the market research industry and reveals the immense opportunities it presents for driving future growth.

Roadmap 52

Roadmap Marketing Industry 52

Call Experts

SEPTEMBER 8, 2023

In the healthcare industry, a HIPAA-compliant answering service is your ultimate healthcare ally. Today, HIPAA has become a cornerstone in safeguarding patient data across all practice areas. For call centers specifically serving the healthcare industry, compliance with HIPAA regulations isn’t just a legal requirement but a crucial aspect of providing top-notch customer service.

Healthcare 52

Healthcare Call Center Guidelines e-support 52

Uplight

SEPTEMBER 8, 2023

As each summer breaks the temperature record of the past summers and customers are faced with unrelenting heat, demand response (DR) at scale is becoming a necessity for utilities to ensure grid reliability. Utilities nationally are accelerating the pace of DR enrollments to avoid strain and prevent blackouts. Uplight’s expertise in enrolling and retaining customers Read More The post Uplight Scales Demand Response, a Critical Summer Asset appeared first on Uplight.

Customers 52

Customers 52

Gainsight

SEPTEMBER 8, 2023

In today’s rapidly changing business landscape, one thing is certain: Customer Success (CS) is not just a nice-to-have anymore; it’s a necessity to protect and grow your existing revenue. Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. As the importance of Customer Success continues to grow and evolve, so do the roles and compensation structures within the field.

Customer Success 52

Customer Success Survey Chief Customer Officer Trends 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Circular Edge

SEPTEMBER 8, 2023

Business Guide: Five Signs That It's Time for a New ERP It’s time to break free from manual tasks, fragmented applications, and missed growth opportunities. Let NetSuite’s cloud ERP redefine the way you operate, adapt, and succeed in the competitive industry. Have a look at Our guide, “5 Signs That It’s Time for a New ERP – Best Practices for Food and Beverage Businesses,” which sheds light on how NetSuite is revolutionizing operations for companies like yours

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

SurveySparrow

SEPTEMBER 8, 2023

But have you ever considered the true weight of product naming? How important is naming a product, really? To understand this you need to ask yourself a basic, but important question. How often have you paused to ponder about the sheer importance of a name? Think about the first word you learnt to pronounce as a child (not that you’d remember!).

Strategy 52

Strategy Brands Feedback Culture 52

Feedbackly

SEPTEMBER 8, 2023

Rejoignez-nous pour découvrir comment l’Expérience Émotionnelle transforme les fondements de l’expérience client. Date et horaire: le 28 septembre, de 11h à 12h CEST >> Réservez votre place gratuite ici Une Expérience Client bien gérée constitue un avantage concurrentiel pour les entreprises et leur permet de gagner sur le long terme. Pour gérer l’expérience client, il est nécessaire de bien la mesurer : les dernières recherches en marketing montrent que les émotions ressenties par les clients s

NPS 52

NPS Feedback Marketing Customer Experience 52

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. The CCaaS and CRM leaders unveiled their new Customer Experience and Relationship Management solution – CX Cloud – with the exciting new offering aimed at helping businesses drive more value from data and AI through Genesys Cloud and Salesforce Service Cloud.

Groups 52

Groups Leadership Multi-Channel CRM 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Forrester's Customer Insights

SEPTEMBER 8, 2023

Data fabric has been gaining traction in the enterprise. Data fabric is a modern architecture that automates the integration of any data in real time or near real time from disparate sources, on-premises or in the cloud, into coherent data services that support business transactions, analytics, predictive analytics, and other workloads and patterns.

Data 57

Data Analytics 57

CSM Magazine

SEPTEMBER 8, 2023

E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice. But as the industry matures, so does the challenge of keeping customers loyal and engaged. As of 2022, global e-commerce sales surpassed $5.7 trillion, underlining the sector’s explosive growth. Yet, this boom also means that online stores face stiff competition in attracting and retaining customers.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Forrester's Customer Insights

SEPTEMBER 8, 2023

LeanIX, a privately held enterprise architecture (EA) management solution, is set to be acquired by SAP, as announced on September 7, 2023 (click here). SAP has made this strategic acquisition to offer SAP clients access to a complete suite of tools essential for continuous business transformation. It includes AI-driven process optimization, particularly in enterprise architecture.

Tools 56

Tools Management Technology Strategy 56

Centercode

SEPTEMBER 8, 2023

Explore why beta testing is essential for product validation and how it's evolving to fit agile development cycles.

52

52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Forrester's Customer Insights

SEPTEMBER 8, 2023

I often get client inquiries about latency requirements to support real-time analytics and operational workloads. The challenge is that “real time” can vary from milliseconds to minutes depending on the use case. At its core, real-time data refers to data made available immediately (or almost immediately) to support operational and analytical workloads.

Analytics 54

Analytics Data Technology Strategy 54

Brad Cleveland Blog

SEPTEMBER 8, 2023

How many people do you need to handle the customer workload on a Monday morning at 10:00 am? How about a Thursday afternoon at 2:00 pm? In this video from my LinkedIn Learning course “Managing a Customer Contact Center,” I … Continue reading → The post <strong>Don’t Guess at Staffing: Proven Methods for Your Contact Center</strong> appeared first on Brad Cleveland.

Contact Center 51

Contact Center Video Course Management 51

Forrester's Customer Insights

SEPTEMBER 8, 2023

Has The Economy Got You Down? It’s 1840. Inflation is rampant, and beleaguered consumers are reeling from high prices.

Consumers 54

Consumers Trends B2C Brands 54

Brad Cleveland Blog

SEPTEMBER 8, 2023

How many people do you need to handle the customer workload on a Monday morning at 10:00 am? How about a Thursday afternoon at 2:00 pm? In this video from my LinkedIn Learning course “Managing a Customer Contact Center,” I … Continue reading → The post <strong>Don’t Guess at Staffing: Proven Methods for Your Contact Center</strong> appeared first on Brad Cleveland.

Contact Center 26

Contact Center Video Course Management 26

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

AWS Machine Learning

SEPTEMBER 8, 2023

Digital publishers are continuously looking for ways to streamline and automate their media workflows in order to generate and publish new content as rapidly as they can. Publishers can have repositories containing millions of images and in order to save money, they need to be able to reuse these images across articles. Finding the image that best matches an article in repositories of this scale can be a time-consuming, repetitive, manual task that can be automated.

Examples 98

Examples Entertainment Analysis Measurement 98

BirdEye

SEPTEMBER 8, 2023

Almost every business transaction starts with an online search today. It could be on a review site, search engine, social media platform, or listings website. The stronger the reputation for your real estate business online, the more likely the client will choose you over a competitor. Managing the reputation of your real estate business means listing on these platforms, collecting and managing reviews, and using them to grow your business.

Management 111

Management Social Media Multi-Channel Tools 111

AWS Machine Learning

SEPTEMBER 8, 2023

This post is co-written with Travis Bronson, and Brian L Wilkerson from Duke Energy Machine learning (ML) is transforming every industry, process, and business, but the path to success is not always straightforward. In this blog post, we demonstrate how Duke Energy , a Fortune 150 company headquartered in Charlotte, NC., collaborated with the AWS Machine Learning Solutions Lab (MLSL) to use computer vision to automate the inspection of wooden utility poles and help prevent power outages, propert

ROI 85

ROI Government Training Comparison 85