Zonka Feedback

JANUARY 4, 2024

Capturing and understanding customer feedback is important for any business striving to enhance its products or services. In today's competitive landscape, leveraging efficient survey builders and tools is the cornerstone of insightful feedback collection. From intuitive interfaces to diverse functionalities, these tools empower businesses to gather, analyze, and act upon customer insights.

Feedback 59

Feedback Tools Survey Customer Insights 59

InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Beyond Philosophy

JANUARY 4, 2024

It’s that time of year for one of my favorite traditions, my end-of-year reflections. I appreciate the opportunity to look back upon what has happened and what I learned from it. We did this on the podcast recently. My podcast partner and I came up with six we learned this past year, and I wanted to share them with you as well. So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your persona

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

Cyara

JANUARY 4, 2024

Contact center technologies continue to evolve and enhance customer experience. As a result, contact center testing is growing in importance. In 2024, successful businesses will need to continue to keep their focus fixed on the customer journey. Industries are putting lots of focus on simplifying the customer experience. But while the customer may have an easier and more seamless journey, contact center management may not.

Contact Center 76

Contact Center Trends Customer Journeys Customer relationships 76

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Clarivate

JANUARY 4, 2024

Clarivate TM helps companies accelerate innovation, achieve long-term growth, and realize sustainable success. We are proud to share the wonderful stories our women IP experts, whose ingenuity and talent pave the way to major breakthroughs. Here is our next story in the series, spotlighting Pooja Pandey, Senior Director of Service Operations at Clarivate.

Meeting 59

Meeting Telecommunications Innovation Connections 59

Seaton CX

JANUARY 4, 2024

This article was o riginally published in CMSWire. In the first four months of 2023, tech companies laid off over 185,000 employees. Although the data don’t specify which departments got the ax, my experience in B2B software tells me these companies are gutting customer support. Traditionally, software companies view support as a necessary expense—a cost center that they must bear to correct mistakes.

B2B 52

B2B Case Study Airlines Roadmap 52

Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Customer Education is an impactful way to set up a rock-solid foundation for customer outcomes, and Popmenu has embraced this by providing an extensive resource hub for its customers.

Customer Engagement 52

Customer Engagement Engagement Self Service Customer Journeys 52

SurveySensum

JANUARY 4, 2024

There is a lot of discussion going on in the CX industry on the relevancy and importance of NPS. Questions about its relevance and significance echo in boardrooms and strategy sessions. The truth is, that NPS holds significant weight in measuring customer loyalty and fortifying retention strategies. But here’s the catch – it’s not a one-size-fits-all solution.

Analytics 52

Analytics NPS Banking Analysis 52

Brandwatch CX

JANUARY 4, 2024

Learn from the social data about the biggest New Year's resolutions this year. Whether you need inspiration for yourself or your brand, we have you covered.

Brands 52

Brands Data 52

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Forrester's Customer Insights

JANUARY 4, 2024

The accessibility community was abuzz with reactions to news that digital accessibility platform vendor Level Access plans to acquire accessibility overlay provider UserWay.

58

58

Brandwatch CX

JANUARY 4, 2024

Learn from the social data about the biggest New Year's resolutions this year. Whether you need inspiration for yourself or your brand, we have you covered.

Brands 52

Brands Data 52

My Customer

JANUARY 4, 2024

The results of our latest research study measured the negative impact dark patterns continue to have on online consumers and social media.

Social Media 52

Social Media Study Measurement Consumers 52

Forrester's Customer Insights

JANUARY 4, 2024

Learn how to communicate the capabilities and competencies needed to deliver compelling digital customer experiences and advance your business strategy.

Marketing 38

Marketing Communication Strategy Customer Experience 38

Advertisement

Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

My Customer

JANUARY 4, 2024

Listen to the Podcast. It's that time of year for one of my favorite traditions, my end-of-year reflections. I appreciate the opportunity.

52

52

Forrester's Customer Insights

JANUARY 4, 2024

Recently, Forrester hosted predictions events across Delhi, Bangalore, and Mumbai to discuss what awaits business leaders in 2024, providing me with the opportunity to connect with many of the 250+ CXOs who attended. A few key topics bubbled up to the top and genAI, not surprisingly, was one of them.

Connections 33

Connections Measurement Customer Centricity B2B 33

SmartKarrot

JANUARY 4, 2024

In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction. In this blog post, I will share my insights on the top six strategies to make your customer success team more efficient, tailored specifically for a technical and highly

Customer Success 10

Customer Success Metrics Effort Score Training 10

Forrester's Customer Insights

JANUARY 4, 2024

Today, Google began rolling out Tracking Protection, a new feature that limits the use of cross-site tracking by deprecating third party cookies by default. Part of Google’s broader Privacy Sandbox initiative, this change affects 1% of Chrome users globally — about 30 million people.

Advertising 33

Advertising Analysis B2C Consumers 33

Advertisement

Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

SmartKarrot

JANUARY 4, 2024

In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction. In this blog post, I will share my insights on the top six strategies to make your customer success team more efficient, tailored specifically for a technical and highly

Customer Success 10

Customer Success Metrics Effort Score Training 10

AWS Machine Learning

JANUARY 4, 2024

Generative AI has opened up a lot of potential in the field of AI. We are seeing numerous uses, including text generation, code generation, summarization, translation, chatbots, and more. One such area that is evolving is using natural language processing (NLP) to unlock new opportunities for accessing data through intuitive SQL queries. Instead of dealing with complex technical code, business users and data analysts can ask questions related to data and insights in plain language.

Data 122

Data System Training Examples 122

SurveySparrow

JANUARY 4, 2024

What’s that one thing available in abundance, but you can’t make even the slightest sense of it unless you have it meticulously arranged? Oh yes, if your guess is data, you’re spot on! Now again, how do we perfectly lay it on the table? One popular way is using different types of charts and graphs! Surprisingly, that’s precisely what we are going to explore right now!

Data 52

Data Comparison Trends Analysis 52

ShepHyken

JANUARY 4, 2024

This week, we feature an article by Ian Davi. He shares five practical strategies businesses can use to increase customer retention rates. We live in a world where competition is fierce, and consumers have many choices at their fingertips, making the pursuit of customer loyalty and retention essential. Your ability to retain existing customers directly impacts your bottom line — and you already know it’s cheaper to keep customers than to acquire new ones.

Loyalty 63

Loyalty Strategy Customer Retention Social Media 63

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail