The DiJulius Group
APRIL 11, 2023
“We are a customer-first organization” “Treat customers the way you want to be treated” “Exceed customer’s expectations” “Going above and beyond is our standard” “We deliver genuine hospitality” Leaders love to throw around platitudes when it comes to customer experience, and all of these are great mantras. By themselves, however, they are just platitudes and.
Experience Investigators by 360Connext
APRIL 11, 2023
Quality is an interesting word. We toss it around when discussing products, describing them as “high quality” or lacking it altogether. But what really is the meaning of quality? According to the dictionary, here is the definition. character with respect to fineness, or grade of excellence: food of poor quality; silks of fine quality.” OR “high grade; superiority; excellence: wood grain of quality.” OR “native excellence or superiority.” Where does quali
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ShepHyken
APRIL 11, 2023
The other day I was having breakfast with 11 of my friends. The server came over, introduced herself, and said, “I’ll be taking care of you.” She took our orders, and a few minutes later, a different server dropped off three of our meals. Then, two more servers brought a few more meals a moment later, and another server showed up just after that with the rest of our meals.
BirdEye
APRIL 11, 2023
Benjamin Franklin said, “If you fail to plan, you plan to fail.” A business strategy template is a must-have tool for establishing business objectives and actions needed to reach your goals. It also brings alignment and cohesiveness to all your business activities. In this article, we’ll share the top business strategy templates and how to use them to plan the future of your business.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
ThriveableBiz
APRIL 11, 2023
This year is continuing to be unpredictable for small business, throwing both obstacles and opportunities in our path. Here we offer a countdown of 23 actions you can take to navigate through 2023. Not in order of importance but a simple map of steps you can take to set yourself up to thrive. So, let's get into our top 23 tips for small business. 23.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
AWS Machine Learning
APRIL 11, 2023
Financial services, the gig economy, telco, healthcare, social networking, and other customers use face verification during online onboarding, step-up authentication, age-based access restriction, and bot detection. These customers verify user identity by matching the user’s face in a selfie captured by a device camera with a government-issued identity card photo or preestablished profile photo.
Helpware
APRIL 11, 2023
The gaming market has exploded over the past decade. According to Statista , The worldwide gaming industry is projected to reach a value of $268.8 billion per year by 2025, increasing from $178 billion in 2021. This exponential growth is celebrated by gaming companies, but remember: every user is a potential threat to reputation if things go wrong. With the power of social media at our fingertips, anyone can raise concerns or complaints that can harm the reputation of gaming brands.
AWS Machine Learning
APRIL 11, 2023
Developing web interfaces to interact with a machine learning (ML) model is a tedious task. With Streamlit , developing demo applications for your ML solution is easy. Streamlit is an open-source Python library that makes it easy to create and share web apps for ML and data science. As a data scientist, you may want to showcase your findings for a dataset, or deploy a trained model.
MiaRec
APRIL 11, 2023
Disclaimer: The materials on this site comprise of MiaRec's views; they do not constitute legal or other professional advice.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Playvox
APRIL 11, 2023
Engaged contact center agents are essential to the success of any customer service operation. When employees feel connected to their jobs and have meaningful goals, agent performance increases. And happy agents tend to deliver experiences that delight your customers. But disengaged agents create challenges in a customer service center. A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do.
Myra Golden
APRIL 11, 2023
A whopping one-third of contact centers have laid off employees in the last 12 months, reducing their headcount by about 33%. Despite fewer resources and fewer employees, contact centers are expected to achieve the same or better results. With customer expectations rising and budgets tightening, contact centers are under pressure to deliver excellent service while reducing costs.
dscout People Nerds
APRIL 11, 2023
Running an unembedded team in UXR gives you the capabilities to have rigorous standards and run more lean. Here’s how you can approach it, no matter your current team makeup.
Circular Edge
APRIL 11, 2023
Predicting the Future: How To Drive Accurate Decisions using Intelligent Forecasting Live Webinar: Friday, April 28 | 12pm – 1pm Eastern Today’s most successful finance & operational teams have taken the lead in leveraging machine learning and artificial intelligence to deliver real-time insights, inform decision-making, and drive efficiency across the enterprise.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Gainsight
APRIL 11, 2023
We are FIRED UP to announce Pulse 2023 will be taking place at Moscone Center in San Francisco on May 16–17, with Pulse Academy Live on May 15. Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Now more than ever, it’s time to reflect on how far we’ve come, and imagine a future that’s durable , resilient, adaptable, and built to help our industry drive the efficiency it needs to succeed.
Blake Morgan
APRIL 11, 2023
It takes a lot to stand out in the competitive DTC food delivery market. But ButcherBox built a competitive advantage by staying true to one of its core values: being customer obsessed. Chief Product & Experience Officer Lesley Mottla says the value isn’t just words on the wall—it’s something leaders and employees are constantly talking about and living.
SurveySparrow
APRIL 11, 2023
In this article, we will look at a survey tool from one of the biggest brands in the world – Microsoft. We’ll be exploring whether or not a Microsoft Forms survey lives up to the high expectations we usually have for this brand. Let’s look at Microsoft Forms, its advantages, disadvantages, key features, and how to create a survey with it.
Optimove
APRIL 11, 2023
A brand’s commitment to the environment being “very important” to consumers jumped from 31% in August 2022 to 43% in March 2023, a 39% increase in a little more than six months, according to two surveys of 400+ US consumers. The post Optimove Consumer Research: Results show Three-quarters of Consumers say a Retailer being Eco-friendly is “Important” appeared first on Optimove.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
CSM Magazine
APRIL 11, 2023
De-escalation techniques are important skills for individuals to possess in any workplace setting. Knowing how to defuse tense situations can help prevent conflicts from escalating into violence or other negative outcomes. There are a variety of key workplace de-escalation techniques that can be useful for anyone to practice. There are also online de-escalation training sessions to teach employees how to best handle conflict.
IntouchInsight
APRIL 11, 2023
At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing consumer research to help keep brands informed of changes in consumer expectations and habits.
Helen Dewdney
APRIL 11, 2023
[link] The post How to look after your mental health without spending a fortune appeared first on The Complaining Cow - Consumer Complaints, Consumer and Money Expert.
My Customer
APRIL 11, 2023
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.
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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?
Forrester's Customer Insights
APRIL 11, 2023
It’s hard to avoid the hype that ChatGPT and similar generative AI tools will change everything — including customer experience (CX). But scratch the surface of the click bait headlines about AI and CX and you’ll find that writers have conflated CX with customer service or marketing.
Waypoint Group
APRIL 11, 2023
I am thrilled to announce the launch of “CS & Marketing Matters,” a LinkedIn LIVE series, working with my colleague – Marketing Operations Leader Milt Hwang. Join us for the inaugural session on THURSDAY, APRIL 20TH AT 9 AM PT, 11 CT and NOON ET. 15 minutes of remarks followed by Q&A. Why does the relationship between CS and Marketing get so much attention?
MyCustomer
APRIL 11, 2023
Data is key if you want to thrive in the current climate, and there is an increasingly strong connection between data and effective custo 11th Apr 2023 How to get data-driven personalisation right
Optimove
APRIL 11, 2023
Brands sending out summer shopping emails will be barely in time if they get them out now, judging by the Optimove 2023 summer shopping survey. By May, the summer flow is already slowing down and in June it is a mere trickle, consumers say. The post Saleing Into Summer: Most Consumers Want Email Offers Now appeared first on Optimove.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Helen Dewdney
APRIL 11, 2023
This is a version of the How to look after your mental health without spending a fortune which appeared in The Guardian 09/04/23 How to look after your mental health, on a budget Post-pandemic and during the current cost of living crisis, mental health is at an all-time low. Accessing support may be difficult, with huge waiting times, and paying for support is out of reach for many people.
Forrester's Customer Insights
APRIL 11, 2023
The Problem: Digital Touchpoint Choice Architecture Brands are shaped by the experiences that they provide, and today’s experiences are overwhelmingly digital. As consumers interact with a brand in a multitude of ways (chat, voice, augmented reality, etc.), how does a company decide which digital touchpoints to make available?
SmartKarrot
APRIL 11, 2023
Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. KPIs for clients: You may get a clear picture of which customers are satisfied and how by using measurable KPIs, and you can extract precise actionable suggestions to further enhance the customer experience.
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