Retently

NOVEMBER 27, 2023

Outsourcing has become increasingly popular these days, as more companies worldwide are exploring different destinations for outsourcing their business activities, and it’s no wonder why. The many advantages of outsourcing make it an attractive strategy in today’s global economy, turning it into a common practice. But before diving into the benefits of outsourcing services, it is essential to understand what exactly outsourcing means.

NPS 147

NPS Net Promoter Score Multi-Channel Customer Success 147

BirdEye

NOVEMBER 27, 2023

What’s that one thing every business must face, even when they don’t want to? It is dealing with difficult customers. When customers are hard to deal with, the saying “the customer is always right” matters more than ever. It means you must try your best to make customers happy, especially when things get tricky. But here’s the kicker: those seemingly unpleasant interactions are not headaches.

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Examples Tips How To Social Media 110

Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. In a recent episode of The Digital Customer Success Podcast , Totango’s SVP of Customer Success, Chris Dishman had an insightful conversation with host Alex Turkovic about digital customer success (CS) hot topics, including health sc

Customer Success 103

Customer Success Effort Score Touchpoint Tools 103

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Elastic Compute Cloud (Amazon EC2) accelerated computing portfolio offers the broadest choice of accelerators to power your artificial intelligence (AI), machine learning (ML), graphics, and high performance computing (HPC) workloads. We are excited to announce the expansion of this portfolio with three new instances featuring the latest NVIDIA GPUs: Amazon EC2 P5e instances powered by NVIDIA H200 GPUs, Amazon EC2 G6 instances featuring NVIDIA L4 GPUs, and Amazon EC2 G6e instances powered

Training 106

Training Analysis Video System 106

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

ShepHyken

NOVEMBER 27, 2023

Top Takeaways: Businesses use advanced technology like search and generative AI to create better customer experiences. When customers visit a company’s website and use the search bar to find information, the technology behind it can provide relevant and helpful results, making it easier to get the answers they need. Searching on the internet used to be about using keywords, but now it’s smarter!

Self Service 94

Self Service Customer Experience Chatbots Technology 94

The DiJulius Group

NOVEMBER 27, 2023

You’ve spent months executing a new initiative to help streamline things for your team. Manuals have been created, processes have been approved, the collateral has been ordered, and the team may be weary – however, leadership is SO EXCITED for the culmination of this investment. The day arrives, the notice goes out to the team, Read Full Article The post How to Avoid your CX Initiatives from Being Another flavor of the Month appeared first on The DiJulius Group.

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How To Leadership Groups Case Study 90

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. How teams accomplish this challenging dance, however, is an ongoing question. Totango’s SVP of Customer Success Chris Dishman recently sat down with the Customer Success Collective in an exclusive episode of the CS School Podcast where he offered some keen insights into how to create and foster a harmonious relationship between sales and CS.

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Sales Customer Success Communication Leadership 71

AWS Machine Learning

NOVEMBER 27, 2023

Generative artificial intelligence ( generative AI ) models have demonstrated impressive capabilities in generating high-quality text, images, and other content. However, these models require massive amounts of clean, structured training data to reach their full potential. Most real-world data exists in unstructured formats like PDFs, which requires preprocessing before it can be used effectively.

Data 75

Data Knowledge Base Policies Training 75

Optimove

NOVEMBER 27, 2023

Why It Matters: Lifecycle email marketing is a strategic approach that involves sending targeted and timely emails to customers throughout their entire journey with a brand. It’s designed to nurture customer relationships, enhance engagement, and ultimately contribute to increased customer retention and lifetime value. Utilize the following 10 strategies to get the right messages in front of the right customers at the right time — and gain their loyalty for life. 1.

Strategy 69

Strategy Marketing Loyalty Customer relationships 69

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Clarivate

NOVEMBER 27, 2023

A new global survey captures community challenges and views on the future of research A new report from Research Professional TM News, an editorially independent part of Clarivate TM , explores the key priorities, challenges and drivers of change for academic research offices. Based on a global survey of more than 1,600 research office staff and researchers, Research Offices of the Future provides a comprehensive snapshot of the current state of research offices and their relationship with resea

Report 69

Report Measurement Policies Survey 69

customer sure

NOVEMBER 27, 2023

We’re delighted to announce that CustomerSure has been named as a finalist in the Trusted Quality Provider category at the Institute of Customer Service ‘UK Customer Satisfaction Awards’ for 2024. These awards, part of the ICS Annual Conference , recognise and celebrate the organisations delivering outstanding customer experience, whether it be through people, initiatives or software like ours.

Customer Satisfaction 62

Customer Satisfaction Conference Healthcare Insurance 62

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument.

Customer Service 66

Customer Service Net Promoter Score Tips Brands 66

Customer Enthusiast

NOVEMBER 27, 2023

This post is the fifth in a series devoted to creating an inspired workforce. I will share additional posts over the coming weeks to support leaders, managers, and supervisors in this effort. In summary, the first four steps are 1.

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Connections How To Management Employee Engagement 62

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making. This comprehensive guide explores the nuances of advanced call logging and how it can revolutionize your business operations.

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Contact Center Call Recording Call Center Contact Center Software 59

2020 Research

NOVEMBER 27, 2023

Sago President Isaac Rogers hosted an “Ask Me Anything” webinar that was all about unraveling the mind-blowing changes happening in the industry. We dove deep into the juicy details, discussing burning questions like where businesses should put their money during these unpredictable times. Read on as we unravel more of Isaac’s enlightening answers to your pressing queries.

Industry 59

Industry Study Trends Healthcare 59

Kapta Customer Success

NOVEMBER 27, 2023

Hitting your business goals would be more difficult without key account managers. Here are their many contributions to your long-term business growth and success.

Management 59

Management Customer Success Customer Engagement Engagement 59

SAP Customer Experience

NOVEMBER 27, 2023

Virtual 22 de Novembro, 2023 Agenda Caro cliente, Temos o prazer de o convidar para o SAP MaxAttention Innovation Workshop focado em ‘Downtime Optimized Conversion for SAP S/4HANA’ que terá lugar virtualmente a 22 de novembro de 2023. Consulte a agenda atual aqui. No mundo atual, as organizações que inovam.

Innovation 61

Innovation Consulting Customer Experience Customers 61

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Zonka Feedback

NOVEMBER 27, 2023

Closed-ended questions are survey or feedback form questions that provide customers some predefined choices of answers to choose from, which may be in the form of options like Yes or No, ratings from 0 to 10, opinions from Strongly Agree to Strongly Disagree, or a range of options depending upon the context of the question. Basically, the customer is not asked to write their opinion in their own words.

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Feedback Survey Customers Management 52

Uplight

NOVEMBER 27, 2023

Learn about the highlights of Uplight’s summer Demand Response (DR) season from Emma Nault, Operations Analyst for Uplight’s Intelligent Orchestration team. Discover how we achieved a remarkable 81% growth in our portfolio, dispatched over 400 MW, and maintained an average customer satisfaction score of 77, 50% higher than the industry norm. Watch the video to Read More The post A Recap of Uplight’s Summer Demand Response Success appeared first on Uplight.

Video 52

Video Customer Satisfaction Industry Customers 52

ImprintCX Articles

NOVEMBER 27, 2023

Your brand is the story you tell to engage and motivate people (prospects, customers, and employees) to believe in you, support you, and share the story. The story is formed by your advertising and is delivered through all your interactions – products, services, website, apps, policies, and your employees. — Ed Murphy, Co-founder & President, ImprintCX There is a symbiotic relationship between brand experience and customer experience (CX) — neither can be successful without the o

Brands 52

Brands Customer Experience Competitive Advantage Customer Centricity 52

Magellan Solutions

NOVEMBER 27, 2023

Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? In a world of choices, attention is crucial for your business to stand out. Exceptional customer service is a guiding light, capturing attention amidst many options. Creating a memorable experience is more important than making sales.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

SAP Customer Experience

NOVEMBER 27, 2023

Virtual November 21, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘SAP Business Technology Platform – Unleash the Power of Business Data” taking place virtually on November 21, 2023. Please find the agenda here. As SAP ERP users, you.

Innovation 57

Innovation Technology Data Customers 57

Forrester's Customer Insights

NOVEMBER 27, 2023

What OpenAI’s Future Monetization Model Might Mean For The Company — And For You OpenAI has been all over the news recently, for all the wrong reasons. A dramatic showdown between members of the board of directors, company executives, investors, and even employees caught everyone’s attention.

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Company 58

SAP Customer Experience

NOVEMBER 27, 2023

Virtual November 23, 2023 Agenda Slides & Recording Dear Valued Customer, The SAP Premium Engagement Session ‘Replatforming – Integration strategy for the transition to cloud and hybrid landscapes’ took place virtually on November 23, 2023. Please find the agenda here. The slides of the workshop can be found here and.

Engagement 56

Engagement Strategy Customers Customer Experience 56

Forrester's Customer Insights

NOVEMBER 27, 2023

What exactly is the current state of B2B marketing measurement, what do B2B marketing leaders need to look out for, and what can be improved? Here are five key measurement observations from Forrester’s Marketing Survey, 2023.

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B2B Measurement Marketing Survey 36

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Training

SAP Customer Experience

NOVEMBER 27, 2023

Virtual Noviembre 22, 2023 Agenda Estimado Cliente, Nos complace invitarlo al SAP MaxAttention Innovation Workshop centrado en ‘Downtime Optimized Conversion for SAP S/4HANA’ que tendrá lugar virtualmente el 22 de noviembre de 2023. Por favor encuentre la agenda actual aquí. En el mundo actual, las organizaciones que innovan más rápido.

Innovation 53

Innovation Customer Experience Customers 53

Forrester's Customer Insights

NOVEMBER 27, 2023

Discover the three distinct ways leading CIOs are driving their firm's growth agenda (and how they're using generative AI).

Customer Centricity 33

Customer Centricity Customers 33

SurveySensum

NOVEMBER 27, 2023

Imagine you spend most of your time on social media apps because you love sharing pictures. But today you’re unable to upload multiple photos in one post – a technical glitch. Now after a few days, while using the app (as you’re a frequent user), an in-app survey popped up. You leveraged this moment and explained the issue step by step. You gave detailed feedback and suggested making it easier to add multiple pictures and organize them in a single post.

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Analysis Feedback Social Media Roadmap 52