ShepHyken

SEPTEMBER 15, 2023

This week, we feature an article by Maria Fintanidou, a copywriter for Moosend , an email marketing automation software. She writes about using email marketing to improve customer service and experience throughout the entire customer journey. With the variety of online products and services, customer expectations are constantly growing. Consumers expect brands to offer them memorable and meaningful experiences.

Marketing 58

Marketing Customer Experience Communication Entertainment 58

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. Anything you can do to bring efficiency and agility to this function, you must embrace it, and that begins with using AI in sales processes. Sales professionals need insight, reports, and innovative ways to reach potential customers.

Sales 111

Sales Chatbots Trends Report 111

kommunicate

SEPTEMBER 15, 2023

Last Updated on September 15, 2023 WhatsApps has become THE messenger for smartphones. With 5 billion downloads on the Google Play Store alone, the app is going from strength to strength. Here are a few statistics on WhatsApp that will blow your mind: Meta, which owns WhatsApp, is already dominating the social media space with [.] The post WhatsApp Channels – What Is It and How You Can Use It For Your Business In 2023 appeared first on Kommunicate Blog.

Social Media 105

Social Media 105

Daniel Group

SEPTEMBER 15, 2023

Fred Reichheld on CX: An Exclusive Three-Part Conversation In this three-part video series, Lynn Daniel, Founder & CEO, of The Daniel Group, interviews Fred Reichheld, Bain fellow, founder of the loyalty practice at Bain, creator of the NPS® (Net Promoter Score) program, bestselling author, and a renowned speaker, on the fundamentals of CX to drive business growth.

Net Promoter Score 95

Net Promoter Score NPS Loyalty Metrics 95

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

Brandwatch CX

SEPTEMBER 15, 2023

Discover 20 fun social media holidays for October! From International Coffee Day to Halloween, learn how brands creatively engage with their audiences.

Social Media 91

Social Media Brands Engagement 91

Brandwatch CX

SEPTEMBER 15, 2023

Discover 20 fun social media holidays for October! From International Coffee Day to Halloween, learn how brands creatively engage with their audiences.

Social Media 90

Social Media Brands Engagement 90

Zonka Feedback

SEPTEMBER 15, 2023

SaaS, short for software as a service, is a business model where a company develops a piece of software and takes full care of its maintenance, security, infrastructure, and updates. Customers, in turn, access the software by paying a recurring fee (typically monthly or annually).

Examples 59

Examples Software Customers Company 59

SaleMove

SEPTEMBER 15, 2023

Delve into 7 critical areas where your customer interaction strategy may be delivering substantial returns that don't always get the credit they deserve. The post Customer Interaction Strategy ROI: More Than Meets the Eye appeared first on Glia Blog | Digital Customer Service Explained.

ROI 56

ROI Interaction Meeting Strategy 56

Zonka Feedback

SEPTEMBER 15, 2023

5-Star ratings surveys are one of the quickest ways of collecting customers' feedback and measuring their satisfaction with your products, services, and the overall business. It is a very common form of CSAT survey that many businesses use to gauge customers' experiences by simply asking them to rate their experience.

Survey 59

Survey Feedback Measurement Customer Experience 59

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SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? You’re not alone. In the realm of B2B service, staying attuned to client feedback is more crucial than ever. Further, a satisfied client isn’t just a one-time win; it’s the foundation of lasting partnerships. This is where customer feedback tools become essential.

B2B 52

B2B Tools Feedback Comparison 52

SurveySparrow

SEPTEMBER 15, 2023

Do you ever sit back and wonder what your customers think about your brand? If not, it’s time to take a break and ask yourself- “Are we actually listening to their feedback, understanding their journey, and optimizing their experience?” But again, how can you ensure your business is on the right track? That’s where customer experience monitoring comes into play.

Customer Experience 52

Customer Experience Net Promoter Score Effort Score Touchpoint 52

Forrester's Customer Insights

SEPTEMBER 15, 2023

There is much hype around generative AI as it continues being applied across the entire enterprise, from marketing and design to sales. How can product management get in on the action, and what can it even do to help offerings grow?

Management 61

Management Sales Marketing 61

Brad Cleveland Blog

SEPTEMBER 15, 2023

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and literature, you’ll see often (in fact, estimates go as high as 93 percent). My question is, if your focus on … Continue reading → The post Customer Experience Transformation: Failure Is Not an Option appeared first on Brad Cleveland.

Customer Experience 55

Customer Experience Customers Contact Center Call Center 55

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Forrester's Customer Insights

SEPTEMBER 15, 2023

Revenue Operations requires new capabilities, new processes, and a change-agent mindset from leaders which can propagate myths and misconceptions.

Sales 58

Sales Marketing Customers 58

Optimove

SEPTEMBER 15, 2023

Partnership will enhance joint clients’ digital marketing transformation by gaining a competitive advantage through Optimove’s Customer-Led Marketing platform The post Publicis Sapient and Optimove Partner to Elevate Clients’ Retention Marketing as Part of Digital Transformation appeared first on Optimove.

Competitive Advantage 52

Competitive Advantage Marketing Customers 52

Forrester's Customer Insights

SEPTEMBER 15, 2023

Each year, we gauge the state of the digital process automation (DPA) market in our comprehensive survey.

Survey 58

Survey Trends Marketing Management 58

Brad Cleveland Blog

SEPTEMBER 15, 2023

“75% of customer experience initiatives fail!” That’s a sensational headline. And one, even with a modest search of cases and literature, you’ll see often (in fact, estimates go as high as 93 percent). My question is, if your focus on … Continue reading → The post Customer Experience Transformation: Failure Is Not an Option appeared first on Brad Cleveland.

Customer Experience 26

Customer Experience Customers Contact Center Call Center 26

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Tips

AWS Machine Learning

SEPTEMBER 15, 2023

Large language model (LLM) agents are programs that extend the capabilities of standalone LLMs with 1) access to external tools (APIs, functions, webhooks, plugins, and so on), and 2) the ability to plan and execute tasks in a self-directed fashion. Often, LLMs need to interact with other software, databases, or APIs to accomplish complex tasks. For example, an administrative chatbot that schedules meetings would require access to employees’ calendars and email.

Tools 104

Tools How To e-support Chatbots 104