My Customer

APRIL 17, 2023

It is more important than ever to better understand consumers’ behaviors, expectations, and attitudes toward environmental sustainability.

Consumers 52

Consumers 52

Steve DiGioia

APRIL 17, 2023

An old boss said this to me once. He was pissed at my “continual complaining” about “so many issues”. That was his take on the matter. Mine was different. I was pissed off too. He refused to address the many nagging problems that my team had to deal with every day. Service suffered. Morale suffered. We were refunding money back to customers for mistakes that could have been avoided.

Course 147

Course How To Sales Communication 147

Comm100

APRIL 17, 2023

All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. Failure to do so can lead to serious monetary and reputational implications. In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messagi

Healthcare 130

Healthcare Communication Multi-Channel Policies 130

BirdEye

APRIL 17, 2023

Today more companies across industries are leveraging subscription business models to build successful, scalable, and sustainable enterprises. Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023.

Customer Retention 98

Customer Retention Consumers Strategy Tips 98

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

2020 Research

APRIL 17, 2023

Imagine this: You’ve invested countless hours into crafting your brand. Now, you’re eager to expand your reach among your customers and stay ahead of the curve with the latest trends. But how can you accomplish this with ease and speed? Enter brand tracking – a game-changing tool that empowers you to navigate the intricacies of consumer perception.

Brands 89

Brands Comparison Consulting ROI 89

The DiJulius Group

APRIL 17, 2023

Caring for your employees does not just impact their professional lives and the company’s bottom line. It is impossible to separate one’s professional life from their personal life. If an employee is miserable at their job and works in a toxic environment, their psychological well-being will be impacted. There is an inevitable spill-over effect making.

Groups 75

Groups 75

Maru Group

APRIL 17, 2023

By Todd Trautz and Brent Snider Maru/Matchbox | April 2023 Do you know how your consumers emotionally connect to your brand? Are you leveraging and building upon those emotions in your marketing communications? Are you bluntly capturing affinity or brand love as a metric in your tracker with no idea how to use it to your business advantage? Brand health or equity tracking is vital to brand growth and understanding the true impact of marketing efforts.

Measurement 74

Measurement Exercises Roadmap Consumers 74

AWS Machine Learning

APRIL 17, 2023

As more businesses increase their online presence to serve their customers better, new fraud patterns are constantly emerging. In today’s ever-evolving digital landscape, where fraudsters are becoming more sophisticated in their tactics, detecting and preventing such fraudulent activities has become paramount for companies and financial institutions.

Training 72

Training Financial System Government 72

ShepHyken

APRIL 17, 2023

Top Takeaways: We go to healthcare providers to address a big problem; our health. Some healthcare practitioners know how to treat symptoms and illnesses; however, they are falling short of making the patients feel like they are human beings with respect and dignity. When patients receive great customer service from their healthcare providers, not only do they provide better reviews, fewer complaints, and malpractice claims, but they also have better clinical outcomes.

Healthcare 62

Healthcare Industry Customer Service Customer Service Training 62

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AWS Machine Learning

APRIL 17, 2023

RStudio on Amazon SageMaker is the industry’s first fully managed RStudio Workbench integrated development environment (IDE) in the cloud. You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale.

Connections 65

Connections Resources Analysis Insurance 65

Helen Dewdney

APRIL 17, 2023

Makala Green is a successful financial expert, author, businesswoman, financial speaker, and wealth coach and is prestigiously recognised as the first black female chartered financial expert in the UK She has over eighteen years of experience financially transforming individuals and businesses in diverse sectors, including money management, investment planning, property acquisition, retirement, and estate planning.

Financial 64

Financial Sports Consumers Tools 64

SurveySparrow

APRIL 17, 2023

76% of employees find a company when they have extra skills training for their staff. But before jumping on that learning program, you need to ask the right questions. That’s why we have training needs survey questions for employees. In general, there are two types of training surveys: Pre-training surveys : Also known as training needs surveys or training needs analysis.

Training 52

Training Survey Examples Leadership 52

Russel Lolacher

APRIL 17, 2023

In this episode of Relationships at Work, Russel chats with communications expert and candour advocate Lisa Bloch on intentionally bringing candour into workplace communications. A few reasons why she is awesome — she is the senior director of population health communications at Mount Sinai Health System with more than 30 years of experience in the communications field.

Communication 52

Communication How To Leadership Meeting 52

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

Kapta Customer Success

APRIL 17, 2023

If you’re watching your budget right now like many companies, then maximizing customer lifetime value (CLV) is an excellent strategy to employ. This approach focuses on retaining existing customers to maintain and grow revenue.

Strategy 52

Strategy Customers Company Customer Success 52

SurveySparrow

APRIL 17, 2023

Sports team registration forms are crucial to organizing any sports event or tournament. A well-designed registration form can streamline the registration process and provide essential information to organizers. And, this makes the overall experience more enjoyable for participants. However, creating a catchy template for sports registration forms can be daunting.

Sports 52

Sports Tips Social Media Healthcare 52

CSM Magazine

APRIL 17, 2023

As organizations shift toward remote work and cloud-based environments, their need to protect sensitive data while maintaining secure access increases. A Cloud Access Security Broker (CASB) is the most effective way. CASBs offer an advanced platform for securing cloud applications, networks, and devices against malicious threats, unauthorized access, and data breaches.

Tips 52

Tips Policies Financial Resources 52

My Customer

APRIL 17, 2023

Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job.

Customer Experience 52

Customer Experience Customers 52

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

CSM Magazine

APRIL 17, 2023

Airports serve an important role in connecting people and places. Its presence can ease the movement of people and goods from one place to another, boosting economic activity and making more services and products accessible to a bigger market. In the past, it was enough for an airport to fulfill these functions as a vital part of the transportation system.

Travel 52

Travel Customer Service Transportation Competitive Advantage 52

Brandwatch CX

APRIL 17, 2023

Marketing 98

Marketing 98

SurveySparrow

APRIL 17, 2023

76% of employees find a company when they have extra skills training for their staff. But before jumping on that learning program, you need to ask the right questions. That’s why we have training needs survey questions for employees. In general, there are two types of training surveys: Pre-training surveys : Also known as training needs surveys or training needs analysis.

Training 52

Training Survey Examples Leadership 52

ReviewTrackers

APRIL 17, 2023

Culture 65

Culture Company Feedback Survey 65

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Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

Customer Experience

Forrester's Customer Insights

APRIL 17, 2023

Changing business landscapes have prompted IT organizations to explore creative and innovative ways of structuring their business and operating models. Five key organizational concepts have emerged as particularly promising approaches: fractal organization, distributed autonomous organization, ecosystem organization, boundaryless organization, and adaptive organization.

Innovation 26

Innovation Technology Strategy 26

SmartKarrot

APRIL 17, 2023

Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Telstra Health As a Customer Success Manager, you’ll meet and surpass sales goals, identify the target market and evaluate prospective growth prospects. Increase revenue through site expansion, product and service cross-selling, and renewal uplift.

Customer Success 19

Customer Success Training Sales Customers 19

Forrester's Customer Insights

APRIL 17, 2023

We’re elated to announce the winners of the inaugural Customer Obsession Awards. Meet the Enterprise and Leadership Award winners.

Meeting 26

Meeting Leadership Customers Customer Centricity 26

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML). AI chatbots are trained on large datasets of real-life conversations, allowing them to understand and respond to user queries in a human-like manner.

Chatbots 10

Chatbots Communication ROI Policies 10

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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.

Training

CSM Magazine

APRIL 17, 2023

Organizing a successful fundraising event can be an exciting and rewarding experience, but it can also be a daunting task. Whether you’re planning a charity gala, auction, or benefit concert, it takes a lot of effort and attention to detail to make it a success. From setting goals and timelines to promoting the event and managing volunteers, there are many things to consider when planning a fundraising event.

How To 10

How To Social Media Advertising Return on Investment 10

SmartKarrot

APRIL 17, 2023

The Definition of AI Conversational Intelligence AI Conversational Intelligence refers to the ability of artificial intelligence systems to engage in natural and seamless conversations with humans. This technology has come a long way since the early days of chatbots, and today’s AI-powered conversational interfaces can understand and respond to human language in a way that is almost indistinguishable from a human.

Chatbots 10

Chatbots Virtual Agent Analysis System 10

AWS Machine Learning

APRIL 17, 2023

“Instead of focusing on the code, companies should focus on developing systematic engineering practices for improving data in ways that are reliable, efficient, and systematic. In other words, companies need to move from a model-centric approach to a data-centric approach.” – Andrew Ng A data-centric AI approach involves building AI systems with quality data involving data preparation and feature engineering.

Data 85

Data Travel Customers Exercises 85