Horizon CX

SEPTEMBER 1, 2023

Is Customer Experience No More than a Checklist Exercise Based on Assumptions? For Some, Customer Experience IS no more than a checklist exercise based on assumptions! Now, I know what you’re thinking and saying to yourself, “This certainly isn’t the case within my organization.” To that, I would seriously challenge you to look more deeply into what your organization professes versus how it behaves.

Exercises 246

Exercises Customer Centricity NPS Culture 246

BirdEye

SEPTEMBER 1, 2023

Join us on September 12th and 13th for Birdeye View, a free virtual event that will help you put your business at the forefront of digital customer experience. You’ll hear from product experts and industry executives as they discuss how businesses can harness the power of AI, improve online reputation, connect with customers more effectively, and enhance the digital customer journey.

Multi-Channel 105

Multi-Channel Customer Journeys Innovation Industry 105

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. However, bringing such solutions and models to the business-as-usual operations is not an easy task. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

Training 105

Training Effort Score Examples Data 105

Heart of the Customer

SEPTEMBER 1, 2023

Looking to elevate your business networking and opportunities this fall? Look no further than the B2B conference. This season brings a host of exciting events tailored to enhance your professional growth and industry connections. With top-notch speakers, workshops, and cutting-edge insights, these conferences offer invaluable learning experiences. Learn about the latest trends, collaborate with industry […] The post 8 Best B2B Conferences To Attend in Upcoming Months appeared first on Hear

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Conference B2B Industry Trends 78

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Data

MiaRec

SEPTEMBER 1, 2023

The correct, consistent, and accurate redaction of sensitive information in call recordings and transcripts has never been more important to protect your customers' personal data, increase compliance, and much more than it is now. But manual approach to data redaction is tedious, unreliable, and labor-intensive — until now.

Data 70

Data Call Recording Customers 70

SAP Customer Experience

SEPTEMBER 1, 2023

Original blog was created in French and published 2023 [link] > After several decades of rapid growth, the Leonhart Group faced issues with its information systems – disparate tools made the consolidation of data complex. In 2020, Leonhart decided to standardize and modernize its systems to strengthen the quality of.

System 58

System Groups Tools Data 58

SaleMove

SEPTEMBER 1, 2023

Just 8 months after launching our CUSO, Glia has been named a "CUSO of the Year" by Finopotamus, a leading credit union news source. The post Glia Earns CUSO of the Year Award appeared first on Glia Blog | Digital Customer Service Explained.

Customer Service 52

Customer Service Customers Innovation Customer Experience 52

ImprintCX Articles

SEPTEMBER 1, 2023

Q: What is the number one lesson you have learned during your CX career journey that you use on a regular basis, that you believe all CX professionals should know? It really doesn’t matter what your business is, what you are selling or serving, CX is the same. Whether you are waiting tables, selling insurance, or fitting someone for running shoes, the power of human connection is what you are delivering, and then the product will go out the door.

Insurance 52

Insurance Retail Video Connections 52

SurveySensum

SEPTEMBER 1, 2023

We live in a world where 93% of users don’t take any action before reading a review about a brand. In such a world, you can’t afford to know what your customer needs. The ideal method for getting this information, and possibly one of the oldest, is the customer survey. If used properly, customer surveys can make a whopping success out of your marketing campaign.

Survey 52

Survey Strategy Marketing Feedback 52

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

CSM Magazine

SEPTEMBER 1, 2023

Technology is rampantly present. You wake up, you check your phone. You go to sleep, you check your phone. You work on your laptop the whole day. So, it’s no wonder that our apps are evolving to become more and more efficient for our use. In a lot of ways, these apps are revolutionizing the academic sphere and paving the way to new heights. A Brief History of Essay Writing: The Journey from Quill to Keyboard If you’re reading this, chances are that you’re one of the many students online scouring

Knowledge Base 52

Knowledge Base Course Tools Technology 52

Forrester's Customer Insights

SEPTEMBER 1, 2023

Over the past few months, we have been interviewing project management office (PMO) professionals and asking them about how they operate their enterprise portfolio management offices at their respective organizations.

Management 54

Management Technology Strategy 54

Centercode

SEPTEMBER 1, 2023

Dive into fishfooding to learn the ins and outs of a narrower approach to traditional "dogfooding".

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Happy or Not

SEPTEMBER 1, 2023

As November approaches, companies ask themselves how to prepare for the holidays and get the most out of this period. The following months will test the work brands had put in during the first half of the year, filled with opportunities to impact shoppers and make them come back for more. Let’s look at how to prepare your business for the holidays by leveraging your frontline staff and make this time unforgettable for your customers.

How To 36

How To Retail Wait Times Loyalty Programs 36

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

My Customer

SEPTEMBER 1, 2023

Business is about making money, so making sales is the fundamental process for producing income. The success of every business is dependent.

Consulting 40

Consulting Sales 40

Lumoa

SEPTEMBER 1, 2023

content Lumoa Product News for August 2023 Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started! GPT now offers single summaries Lumoa GPT is the best way to quickly and accurately summarize your data. Our initial launch offered two summaries for your Positive and Negative responses, but we now offer a way to get a single summary covering all feedba

B2C 394

B2C Trends Knowledge Base ROI 394

AWS Machine Learning

SEPTEMBER 1, 2023

We’re excited to announce the availability of response streaming through Amazon SageMaker real-time inference. Now you can continuously stream inference responses back to the client when using SageMaker real-time inference to help you build interactive experiences for generative AI applications such as chatbots, virtual assistants, and music generators.

Chatbots 91

Chatbots Travel Examples Sports 91

Kustomer

SEPTEMBER 1, 2023

Successful organizations today are those that prioritize providing excellent experiences for customers. For financial services organizations in particular, building trust with customers and providing them with human-first customer service makes a significant impact in garnering loyalty and repeated use of products and services. Anticipating customer needs begins with a customer relationship management (CRM) platform that provides a streamlined, 360-degree view of all customer transactions and in

CRM 98

CRM Financial Chatbots Omni-Channel 98

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

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