Go Beyond Call Center Coaching with Real-Time Agent Assist
Uniphore
JANUARY 24, 2022
Current agent coaching is leading to customer—and agent—turnover. Did you know that 63 percent† of customers churn after a bad experience? They’re as frustrated as customers. According to Calabrio, 60 percent say they need better tools to handle the rise in high-effort customer interactions. Don’t blame the agents.
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