BlueOcean

JANUARY 27, 2020

Once you’re on site, we recommend keeping these key elements in mind: Aligned Vision and Values. Compare and contrast that with Netflix which lists judgement, communication, impact, curiosity, innovation, inclusion, courage, and passion as their core values. And it’s not totally subjective, either.

Contact Center 177

Contact Center Culture How To Leadership 177

Magellan Solutions

JULY 10, 2023

It also addresses the difficulties of diverse and remote teams. It also includes strategies and a shared vision to manage the following: Diversity Time zones Conflicts Performance With these effective outsourced team management strategies, companies can increase overall efficiency.

Tips 92

Tips Management How To Culture 92

Beyond Philosophy

MARCH 30, 2023

Some hilarious examples are in this article, “ 11 of the Biggest Brand Blunders. This lack of understanding can occur domestically or globally, in different age groups or different cultures. If you don’t know about what is important to your prospects and what they value, you are sure to fail. Frankly, I like that one. Then, the iPhone came out.

Sports 78

Sports Hotels Feedback Brands 78

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better!

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

GlowTouch

AUGUST 23, 2022

The company was also named among the industry’s Great Employers in capturing a Stevie Award for diversity and inclusion, and Ravichandran was inducted into the CCWomen Hall of Fame. Being showcased on this year’s CXM PEAK matrix is an honor that belongs to our entire team,” said Vidya Ravichandran, CEO & Founder OF GlowTouch.

Customer Experience Management 52

Customer Experience Management Management Customer Experience Contact Center 52

ShepHyken

AUGUST 21, 2020

It will require continuous onboarding and ongoing training, as well as good communication of the vision with customers, partners and employees, so that people align, collaborate and evolve together. This week we feature an article by Ricardo Saltz Gulko, managing director and co-founder of Eglobalis.

Customer Experience 246

Customer Experience How To Culture Groups 246

Oracle

JANUARY 14, 2020

NRF Vision 2020: Retail’s Big Show expected record-breaking numbers this week, and there was certainly no lack of inspired solutions on display, poised to wow show-goers. Mercedes Abramo, President and CEO, Cartier North America, Tammy Sheffer, Chief People Officer, Rent the Runway, Shawn Outler, Chief Diversity Officer, Macy’s Inc.,

Employee Experience 44

Employee Experience Retail Gamification Trends 44

West Monroe

NOVEMBER 14, 2021

Our executives sensed a time for West Monroe to be bold—bold with our words, bold with our vision, and bold with our actions. We also adopted a bolder stance on diversity, equity, and inclusion, creating measurable goals that we could use to hold ourselves accountable for hiring, philanthropy, and making an impact in our communities.

Consulting 52

Consulting Financial Measurement Company 52

Vonage

JUNE 5, 2018

They've hired the finest minds in their industries and spent billions testing what works and what doesn't. Here's a closer look at how three Fortune 500 companies approach customer service and the vital lessons you can learn. How Netflix approaches customer service. What can your business learn from Netflix? The Ritz-Carlton Hotel Company.

Self Service 136

Self Service Company Hotels Entertainment 136

Oracle

NOVEMBER 14, 2019

One question that leaders are thinking about is tech inclusion—the idea that the economic benefits of tech should reach workers and end users of all walks of life. It’s no secret that diversity in tech is a problem that has the potential to scale. These technologies are seemingly only going to increase in their sophistication.

Government 47

Government Conference Technology Retail 47

SurveySensum

FEBRUARY 27, 2024

At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Where would you prefer to work? Undoubtedly, Office A holds the allure.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

Qualtrics

APRIL 25, 2019

There is a discord among corporate diversity and inclusion (D&I) initiatives. These demographics are set to be more culturally diverse than anything seen before, and they are motivated by values, purpose, and experience. Just 1 in 10 D&I programs reach maturity in the workforce. Breakthrough the Barriers.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

Innovative CX

SEPTEMBER 16, 2020

When it comes to executing effective customer experience strategies, we spend a good deal of time gathering, analyzing, and executing on the voice of the customer. We want to ensure we understand customer expectations. We desire to build our products or deliver our services in alignment with those expectations. But there is one more.

Customer Experience 52

Customer Experience Customer Expectations Customer Centricity Groups 52

Qualtrics

MAY 27, 2021

Lay the foundation for an inclusive candidate experience with these four steps. At each stage of the candidate experience, there are opportunities to drive better results around diversity, equity, and inclusion (DEI). Attract diverse talent at the application stage . Invest in diverse communities.

How To 26

How To Software Metrics Communication 26

Qualtrics

MARCH 30, 2021

Diverse, equitable and inclusive organizations outperform their peers where it matters most – against metrics like growth, time-to-market, profitability and innovation. More than ever, customers and employees expect to see meaningful progress on diversity, equity and inclusion from the companies they engage with.

Strategy 26

Strategy How To Competitive Advantage Roadmap 26

Innovative CX

OCTOBER 12, 2020

Aligned to the overall vision, mission, and values of the organization · Meaningful for every employee at every level in every department across every function within the organization. Inclusive of diverse customer and employee demographics and geographies. The problem most likely isn’t within the customer service department.

Customer Experience 52

Customer Experience First Call Resolution Contact Center Strategy 52

SurveySparrow

JULY 6, 2022

They are the glue keeping the bond between decision-makers and the rest of the employees strong. It’s a helluva tough job, make no mistake, requiring specific skills, or in a more corporate jargon way, managerial competencies. The word may be jargon, but it is crucial for any organization, big or small. Some responsibility, eh? Proper communication.

Examples 52

Examples Culture Training Apparel 52

Helpt

JANUARY 16, 2024

Access to Diverse Expertise: Outsourced providers often have a broad range of skills and experience, which can be beneficial for handling a variety of technical issues. Or maybe the decision was influenced by the high costs associated with hiring and maintaining a full-time, in-house IT staff. Let’s dive in. What is External IT support?

Comparison 52

Comparison Case Study Customer Satisfaction Culture 52

North Highland

JULY 15, 2019

Ours is action-packed, covering cool topics such as HBDI ‘whole-brain’ thinking, important topics like vision, values, and inclusion and diversity, and critical areas of differentiation stuff – how we serve our clients. Our firm has been around for only 27 years.

Leadership 56

Leadership Consulting Industry Technology 56

SmartKarrot

FEBRUARY 22, 2021

Customer Success (CS) teams tend to mirror the diversity found within the SaaS and other organizations that they work with. As is often the case with diverse groups, each will signify a wide-spectrum of values that will innately help with building better relationships with customers. Understand your clients better.

Customer Success 22

Customer Success Culture Innovation Report 22

Customer Enthusiast

OCTOBER 26, 2018

Values) Service, Learning, Contribution, Accessibility, Empowerment, Inclusion, Diversity, Sustainability, and Innovation. We were given an exclusive peek behind the curtain into Comcast’s products, services, support, and culture. Together, we toured, listened, shared, asked questions, and engaged with the company’s top CX executives.

Customer Experience 90

Customer Experience Net Promoter Score Effort Score Culture 90

Clarivate

NOVEMBER 17, 2021

We asked Ann Graul , one of our women leaders to tell us about her research, her experiences during the pandemic, advice for others interested in their field and visions for the future. It impacted how people work and the progress and speed of broader problem-solving. Women at Clarivate taking the lead. At Clarivate, we value every voice.

Innovation 59

Innovation Data Leadership Trends 59

North Highland

JANUARY 24, 2019

For example, our colleagues recently explored strategies to mitigate the opioid crisis in the blog series “Our Collective Role in Combating the Opioid Abuse Crisis,” and concluded that the epidemic is best answered by a coordinated effort among a diverse group of agencies. The value of insights can be applied to several timely challenges.

Government 56

Government Data Case Study System 56

Russel Lolacher

JANUARY 4, 2021

For an environment to enable productivity and collaboration, inclusivity needs to be a priority. Clear purpose and values – visions, missions, purpose statements and values are essential so everyone knows where they’re going as they work together to determine how to get there. It can’t just be about the cool kids.

How To 83

How To Culture Government Leadership 83

SurveySensum

FEBRUARY 5, 2024

This is why it’s vital to optimize SaaS design with strategic color choices in the digital world, subtly directing users, influencing emotions, and shaping their entire experience. This is not just about aesthetics; it’s a hidden language, whispering promises of trust, progress, and joy through each pixel.

User Experience 52

User Experience Strategy Culture Feedback 52

ClearAction

JANUARY 6, 2021

Some aspects of the new definition are obvious: heightened empathy and benevolence, smoother digitalization, stronger security and safety, greater inclusion and diversity. Greater inclusion and diversity is a commitment of attitudes and actions across your whole enterprise, and with your alliances, channel partners and suppliers.

Tips 77

Tips Customer Experience Net Promoter Score Customer Journeys 77

North Highland

APRIL 22, 2019

For example, our colleagues recently explored strategies to mitigate the opioid crisis in the blog series “Our Collective Role in Combating the Opioid Abuse Crisis,” and concluded that the epidemic is best answered by a coordinated effort among a diverse group of agencies. The value of insights can be applied to several timely challenges.

Government 40

Government Data Case Study Hospitality 40

Playvox

SEPTEMBER 14, 2021

Increasingly, company culture is one of the most important factors in attracting and retaining employees, boosting agent morale and in promoting higher levels of productivity. In fact, research shows that culture plays a bigger role than salary and perks. And I couldn’t agree more! The same can be said of technology. Where Do You Begin?

Culture 59

Culture Contact Center Study Leadership 59

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Philips is a health technology company focused on improving people’s lives through meaningful innovation. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care.

Healthcare 91

Healthcare Government Innovation Training 91

Gainsight

DECEMBER 20, 2020

My brother-in-law has taken on a memorable role in family birthdays. No matter who is celebrating—from toddler to grandparent—and no matter what time of day—from morning breakfast to late at night in a bar—he always remembers to ask his patented question: “What did you learn this year?”. Most notably, we have learned how to survive and thrive.

Customer Success 69

Customer Success ROI Metrics Sales 69

Experience Investigators by 360Connext

MAY 23, 2019

In a fascinating fireside chat at SAPPHIRE NOW, supermodel, philanthropist and entrepreneur Karlie Kloss ( @KarlieKloss ) shared a vision of the future with Alicia Tillman ( @AliciaTillman ), SAP’s Global Chief Marketing Officer. It’s important enough to consider, where SAP goes, so goes the world. Watch: CX Live Highlights.

Net Promoter Score 40

Net Promoter Score Social Media Fashion Airlines 40

Customer Guru

MARCH 7, 2018

This approach supports the leadership vision of developing a ‘customer-first’ mindset across the organization, involving its every employee, right from frontline customer agent to the backend support executive. In your diverse career, you would have led multiple initiatives to impact customer experience. About UAE Exchange.

Customer Experience 60

Customer Experience Customer Centricity Leadership Innovation 60

Integrity Solutions

MAY 26, 2022

But while a sizable number of Fortune 500 companies claim “integrity” as one of their core values, in reality it remains conceptual. Most of the same companies continue to struggle with articulating and embodying integrity as a way of actually doing business. According to the 2021 Global Business Ethics Survey® , around 1 in 5 U.S.

Sales 52

Sales Culture Leadership Brands 52

SurveySparrow

OCTOBER 10, 2020

The quality of your output, after all, will depend on your employees’ ability and commitment to the company. That is why popular wisdom is that it’s well worth investing in workforce engagement in the Workplace. After all, only if employees are engaged will they care about the company. And if they care, they will do good work. SurveySparrow.

Tools 59

Tools Engagement Employee Engagement Employee Experience 59

Gainsight

JULY 9, 2020

Now, I am a west coast girl who loves college basketball, bleeds red and blue, and is true to my beloved Arizona Wildcats. But I am also a Phoenician and always support the Arizona Cardinals, especially the amazing Larry Fitzgerald. A true class act. However, I admire Joe Theismann. And how can you not? Joe, no doubt has many talents.

Leadership 59

Leadership e-support Chief Customer Officer Customer Success 59

Gainsight

FEBRUARY 16, 2021

Over time, they became a symbol for many things – diversity, inclusion, equality, and more. I joined our two founders ( Jim Eberlin and Sreedhar Peddineni ) very early (around $100K ARR) before officially launching Gainsight in 2013. And there were so many memories along the way, many from our Pulse conference.

Chief Customer Officer 64

Chief Customer Officer Conference Customer Success Software 64

Hero Digital

MAY 16, 2019

For users with low vision, color contrast ratios affect whether or not a website can be experienced and understood. This post was co-authored by Leah Rosing (Principal, User Research & Insights) and Wally Zielinski (Manager, Front End Engineering). Spaulding is a recognized leader in rehabilitative medicine nationally and internationally.

Case Study 49

Case Study Guidelines Consulting Study 49