InMoment XI

APRIL 25, 2024

REPORT 2024 Financial Services Online Reputation Benchmarks Report InMoment’s 2024 Financial Services Online Reputation Benchmarks Report provides a top-level view of the state of reviews today for the financial service industry — and how these reviews reflect the experiences financial services consumers want to have.

Financial 260

Financial Management Banking Insurance 260

InMoment XI

NOVEMBER 15, 2023

This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. Customer experience analytics, often referred to as CX analytics, is the systematic process of collecting and analyzing data to understand and improve the overall customer experience.

Analytics 324

Analytics Customer Experience e-support Net Promoter Score 324

InMoment XI

SEPTEMBER 6, 2022

This also provides a better grasp of industry trends and challenges so that organizations can offer memorable and fulfilling content, experiences, and products. The best way to get accurate data, though, is to gather it yourself whenever possible. That’s where primary research comes in. What Is Primary Research? Observations.

Groups 493

Groups Survey Analysis Data 493

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. CSAT measures customer satisfaction with a product, service, or a specific interaction.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

BirdEye

NOVEMBER 27, 2023

We live in a data-driven business world where every piece of customer feedback is nothing less than a goldmine. Organizations that effectively use customer feedback data to improve operations can expect a boost to their performance. times higher revenue growth than those who neglected it. These core features include: 1.

Report 115

Report Social Media Multi-Channel Net Promoter Score 115

Comm100

OCTOBER 17, 2023

Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights. Data collection : Automated systems can gather data on customer interactions, providing valuable insights. Key Features : Shared email inbox, knowledge base, live chat, reporting, customer profiles.

Software 182

Software Chatbots Customer Service Knowledge Base 182

Clarivate

DECEMBER 27, 2023

Our sustainability report is full of real-life examples of how we help our customers, colleagues and communities, with transparent, data-driven results and real insights on where we need to focus moving forward. We recognize the importance of responsible consumption and production practices in achieving sustainability goals.

Government 105

Government Innovation Knowledge Base Culture 105

Totango

NOVEMBER 27, 2023

Totango recently shared how we envision the next generation of customer success evolving, and we see three prominent benefits of leveraging one of the most significant CS platforms reflected in the report. According to the Forrester report, out-of-the-box reporting gives CS professionals insight into: Task status.

Report 91

Report Trends Customer Success Self Service 91

West Monroe

JANUARY 18, 2024

This report highlights the responses from 100 executives in the financial services (banks, lenders, card issuers) industry, as well as all consumers. With organizations expected to do more with less, having comprehensive data is essential to making the right decisions when developing or enhancing products and solutions.

Banking 52

Banking Infographics Financial Customer Centricity 52

TechSee

MARCH 4, 2024

Generative AI models require large amounts of data to learn from, and preparing this data can be time-consuming and expensive. Finally, there’s the ongoing cost of maintenance and reporting. This includes monitoring the system, fixing bugs, and retraining the model as new data becomes available.

ROI 109

ROI Financial Net Promoter Score Effort Score 109

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Software 111

Software Customer Success Innovation Report 111

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers.

Report 108

Report Effort Score Customer Centricity User Experience 108

Thematic

MARCH 26, 2024

Our product team have been super busy shipping new features and updates! We’re on a mission to give you greater access to and control over your data, including exporting custom tables in a csv file, pre-cleaning data and auditing the use of Answers. For example, say you want to report on volume and impact of each theme.

Data 62

Data Analysis Knowledge Base Government 62

NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? How do you navigate the sea of data to extract actionable insights and make informed decisions that propel your contact center forward?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e., customer health).

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

Kustomer

FEBRUARY 11, 2024

Note that Zendesk has three separate tiers of product offerings, each with its own pricing structure. Zendesk Explore provides pre-built reports with metrics to analyze key information about your customers and support teams. If you need to dig deeper into the data, Explore also offers tools to create custom reports.

Omni-Channel 98

Omni-Channel Self Service Multi-Channel Knowledge Base 98

Team Support

JULY 31, 2023

The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more.

Data 97

Data Social Media Metrics Software 97

Retently

MARCH 26, 2024

Its ability to integrate seamlessly with other tools and platforms within your tech stack (like CRM systems, ecommerce marketplaces, data analysis tools, or marketing software) is crucial. Customer Experience A product might meet your needs in terms of features and price.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. Focus on essential functionalities such as call routing, basic IVR systems, and basic reporting capabilities.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

AWS Machine Learning

MARCH 4, 2024

Vision capabilities – Claude 3 models have been trained to understand structured and unstructured data across different formats, not just language, but also images, charts, diagrams, and more. This lets businesses build generative AI applications integrating diverse multimedia sources and solving truly cross-domain problems.

Innovation 135

Innovation Travel Financial Exercises 135

Thematic

APRIL 3, 2024

Smoother customer experiences, better products, bigger cart sizes—it all starts with understanding your customers by using their feedback. By systematically collecting and analyzing this rich data, you gain insights that drive meaningful improvements across the customer journey.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

NobelBiz

FEBRUARY 27, 2024

Data Analysis : AI analyzes vast data sets, identifying patterns and predicting customer behavior. Net Promoter Score (NPS) : NPS gauges customer loyalty by asking how likely customers are to recommend a company’s products or services. This technology minimizes idle time between calls, maximizing agent productivity.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Kustomer

JANUARY 8, 2024

Some Zendesk customers have reported they make it very hard for you to cancel once something goes wrong, plus you’ll be dealing with unresponsive customer support. Having to create queries for reports as opposed to just selecting the fields you want on the report is confusing.”

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

Optimove

SEPTEMBER 29, 2023

Optimove scored the highest in the Journey Orchestration use case in Gartner’s Magic Quadrant companion report, “The Critical Capabilities for Multichannel Marketing Hubs.” Get your complimentary copy of the report here. Optimove also ranked second for Customer Intelligence, and third for Measurement and Optimization.

Marketing 78

Marketing Analytics Report ROI 78

Magellan Solutions

APRIL 26, 2024

Enhanced Visibility and Control One of the lesser-known benefits of outsourcing accounts payable is the improved visibility and control it can provide over your financial data. This boosts their productivity and allows them to contribute to your business’s growth and success.

Financial 52

Financial Multi-Channel Culture Analytics 52

BirdEye

SEPTEMBER 21, 2023

We are thrilled to announce that Birdeye has been recognized as the #1 solution in G2’s Fall 2023 Online Reputation Management Grid® Report. G2’s Online Reputation Management Grid® Report at a glance G2’s Grid® Report represents the voices of real software users. Provide avenues to solicit new online reviews.

Report 111

Report Management Comparison Feedback 111

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. 12 ways to use AI in sales Leverage AI in sales with Birdeye FAQs about AI in sales Boost sales productivity with Birdeye What is AI in sales? Using AI in sales operations means you can supercharge your team’s productivity.

Sales 111

Sales Chatbots Trends Report 111

West Monroe

AUGUST 15, 2023

With its data processing and decision-making capabilities, AI drives better outcomes and predictive maintenance. Download the report 2-Minute Takedown Evolving Landscape of AI Adoption Recent AI advancements and robust infrastructure fuel the manufacturing industry's adoption.

Industry 52

Industry Leadership Government Report 52

West Monroe

AUGUST 15, 2023

With its data processing and decision-making capabilities, AI drives better outcomes and predictive maintenance. Download the report 2-Minute Takedown Evolving Landscape of AI Adoption Recent AI advancements and robust infrastructure fuel the manufacturing industry's adoption.

Industry 52

Industry Leadership Government Report 52

Circular Edge

FEBRUARY 26, 2024

However, more efficient planning for data migration and validation could have saved a month of project timelines. DifGen Pharmaceuticals, as a growing Pharma manufacturer, struggled with siloed data and inefficient processes across departments. Manual Control of Product Costing. Standardize the process across multiple companies.

Financial 52

Financial Healthcare Resources System 52

Circular Edge

FEBRUARY 26, 2024

However, more efficient planning for data migration and validation could have saved a month of project timelines. DifGen Pharmaceuticals, a growing Pharma manufacturer, faced issues with siloed data and outdated systems, leading to errors and delays. Address manual control issues in Product Costing.

Healthcare 52

Healthcare Financial Report System 52

Gainsight

MARCH 4, 2024

Data is the objective pillar that drives every successful business. For online training programs, data plays a critical role from beginning to end. Lead volume for new job applicants Time taken to onboard a new worker Turnover rates/retention rates Changes in workforce size Time to productivity Below are training success metrics.

ROI 52

ROI Training How To Course 52

SurveySparrow

APRIL 19, 2024

Unpopular opinion: Data is fun! It indeed is if you have the right Data Entry Tools! If you’re nodding your head left and right, it might be because you have heaps of data waiting to be copied and pasted into your spreadsheet. But before that, you need to understand what data entry tools are. (If Am I right?

Tools 52

Tools Analytics Data e-support 52

Retently

JULY 28, 2023

The obvious solution is offering your customers a much better experience, service, and product to ensure they are happy with your business. of the Fortune 1000 companies reported the same thing. The goal is to address any issues causing employee dissatisfaction in order to increase productivity rates.

Chief Customer Officer 141

Chief Customer Officer Customer Centricity Call Center Metrics 141

AWS Machine Learning

FEBRUARY 6, 2024

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. Users can quickly review and adjust the computer-generated reports before submission.

Government 100

Government Report System Guidelines 100