ModSquad

MARCH 23, 2023

This year at the 17th annual Stevie Awards , we snagged the bronze award for helping VSCO deliver picture-perfect CX. We won the bronze for the ‘Best Customer Engagement Initiative’ within the Sales and Customer Service category. We’re grateful to Stevie Awards for recognizing us with yet another accolade.

Customer Engagement 52

Customer Engagement Engagement Leadership Video 52

CSM Magazine

MAY 25, 2022

Leading global provider of customer experience (CX) and business solutions, Webhelp , has been chosen by The Sandbox , a leading decentralized gaming virtual world and a subsidiary of Animoca Brands , as a partner to help build community engagement both inside and outside the game environment.

Engagement 52

Engagement Entertainment Social Media Groups 52

ECXO

JUNE 11, 2023

CX design is no longer just about aesthetics. But, many European firms still have a long way to go to reach the levels of CX maturity seen in B2C. If you need to rethink your CX offer, or haven’t got started, time is not on your side. How do they consume content? How do they consume content? This is urgent.

B2B 130

B2B B2C Touchpoint Customer Journeys 130

ECXO

JUNE 6, 2022

From CX to Distinctive Experiences with Joe Pine. The European Customer Experience Organization is delighted to announce Joe Pine, discussing From CX to Distinctive Experiences in a presentation and Q&A session with all ECXO CX professional community. Have unlimited access to ECXO’s unrivalled content.

Consulting 52

Consulting Customer Experience Professionals Innovation Culture 52

Lithium

JULY 7, 2021

We are proud to announce Khoros has launched two new podcasts: CX Confessions: The Customer Experience Show , a thought leadership podcast on CX featuring C-suite executives, and Titans of Customer Engagement , a podcast highlighting tactical, digital engagement best practices and strategies with Khoros customers.

Roadmap 52

Roadmap Leadership Metrics Analytics 52

CX University

SEPTEMBER 10, 2021

The organization’s July 29 Strategic Interest Group, moderated by Founder and CEO of CX University, Mohamed Latib, PhD featured a mix of insights from research findings and first-hand experiences from participants. Across industries in B2B and B2C, CX is the new battlefield for companies, where customers are won, lost and held onto.

Groups 94

Groups Transportation Net Promoter Score B2C 94

CSM Magazine

DECEMBER 10, 2021

” With a legacy of over 40 years in the contact center environment, VoiceFoundry’s expertise is focused on the Amazon Connect portfolio of services. The AWS Partner Network (APN) is the global community of businesses using AWS to build solutions and services for customers. About TTEC. TTEC Holdings, Inc.(NASDAQ:

Connections 52

Connections Contact Center Omni-Channel Innovation 52

Lithium

MARCH 7, 2023

Here’s the Atlas content you do not want to miss! Marketing Schedule posts at Recommended Publishing times - The "Recommended Times" feature helps in determining the optimal moment to publish content by evaluating the average engagement levels on previous posts over the last 90 days. Sign up today !

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

Oracle

DECEMBER 22, 2020

From advances in the medical world to empowering digital CX, AI helped organizations and individuals adapt to significant changes over the last 12 months. There’s been a significant push to develop CX platforms that offer personalized marketing, with Daniel Newman writing in a Forbes article, “AI needs data. ”

Innovation 77

Innovation Healthcare Government Chatbots 77

CX Journey

NOVEMBER 22, 2017

Image courtesy of Pixabay I originally wrote today's post for CallidusCloud CX; it appeared on their blog on May 23, 2017. Online communities have become a popular alternative lately. They're much more prevalent now than ever before, and customers are turning to other customers for assistance with common and not-so-common issues.

Self Service 0

Self Service Social Media Knowledge Base Call Center 0

Lithium

FEBRUARY 3, 2021

Together with Flow.ai, Khoros will extend the AI/ML capabilities available to brands for greater self-service and operational agility. And now for the Atlas content you do not want to miss! Former moderator roles : Moderators leaving the team can create future issues if left unchecked. Introducing Topbox CX Analytics.

Self Service 52

Self Service Guidelines Roadmap Tips 52

ShepHyken

MARCH 19, 2021

She introduces a few female customer service speakers and shares their advice for women pursuing leadership roles in CS/CX. In the wake of International Women’s Day, it’s beyond time to talk about a pivotal issue in customer service: the lack of representation of women in leadership roles. COO at ultimate.ai

Leadership 84

Leadership Self Service Customer Service Trends 84

SurveySensum

MARCH 15, 2024

But SurveySensumis not just a simple market research tool, it is a full-fledged CX service that comes with expert CX consultation who will help you achieve your business goals and make your process a success. Analyze Your Target Market with the CX Experts at SurveySensum! It can filter content based on a specific type.

Tools 52

Tools Software Marketing Analytics 52

Think Customers

MARCH 28, 2022

Gig customer experience (gigCX) workers—independent contractors, freelancers, and other temporary workers who provide customer support and other related services—are a natural fit in the contact center space. And employers are exploring new ways of delivering products and services that reduce costs.

How To 105

How To Policies Tips Contact Center 105

Lithium

OCTOBER 5, 2021

Check out the CX Confessions: The Customer Experience Show. Here’s the Atlas content you do not want to miss! Enhanced moderation capabilities via Khoros with the ability for agents to Delete posts from LinkedIn conversations. Apple Podcasts. Google Podcasts. Looking for the secrets to creating sensational customer experiences?

Chatbots 52

Chatbots Knowledge Base Contact Center Video 52

Oracle

JUNE 23, 2020

In the spirit of networking, we asked CX professionals for their advice on how to network remotely, and here’s what we learned: Produce valuable content. “After I recently moderated a webinar, about one fifth of the viewers reached out to me directly on LinkedIn to connect and also tell me that they enjoyed the webinar.

Tips 94

Tips Social Media How To Connections 94

Kustomer

FEBRUARY 11, 2024

Zendesk is, without any doubt, a powerhouse customer service platform. This cloud-based CX software is used by over 100,000 companies — with Siemens, Uber and Shell as some of its most prominent clients. Known as Zendesk Talk, this feature is particularly valuable for industries where phone support remains critical to customer service.

Omni-Channel 98

Omni-Channel Self Service Multi-Channel Knowledge Base 98

TechSee

NOVEMBER 14, 2022

New York, NY, November 10, 2022 — TechSee today announced a technology partnership with TELUS International, a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including artificial intelligence (AI) and content moderation, for global and disruptive brands.

Innovation 21

Innovation Technology Engagement Brands 21

Clicktools

MAY 23, 2017

By CallidusCloud CX Guest Blogger, Annette Franz, CCXP. ~~~. In this very social world, customers have a lot of options when it comes to getting support from companies about the products and services they buy: there’s phone, email, FAQs, knowledge bases, forums, chat, social media, and much more.

Self Service 69

Self Service Social Media Knowledge Base Call Center 69

SurveySparrow

NOVEMBER 24, 2022

Pricing: The CX free plan is perfect for early-stage startups to get started. The CX Basic and CX Premium plans are priced at $99 and $299 monthly, respectively. Its card-sorting abilities help organize content in a way that makes sense to your audience. It also gives you access to research advisory services.

Net Promoter Score 52

Net Promoter Score Survey Video Feedback 52

Ecrion

JANUARY 28, 2020

Satisfied customers are willing to spend up to 16 percent more on a company’s products and services. AI Is Shaping Customer Service. In 2020, a growing number of companies will use this technology to empower customer service agents. Today’s CX professionals believe that chatbots will empower, not replace, agents.

Communication 71

Communication Trends Self Service Chatbots 71

SurveySensum

FEBRUARY 17, 2021

An ideal size is 5-6 participants each group with one moderator. . – don’t forget to add a moderator to each group! For example in a product journey, marketing, sales, support, content, product, UX, and finance people are required. . Once implemented, track the progress on CX/business metrics and iterate if required.

Customer Journeys 59

Customer Journeys Exercises Touchpoint Metrics 59

Talkdesk

MAY 27, 2016

For more Opentalk content, check out Opentalk Full Coverage. Moderator : Aurelia Setton , Founder, Mont Blanc Venture. We think the best service is no service. How does your company differentiate itself in terms of CX? We don’t push it with our CX; we just do what we can to make things better.

Customer Experience 41

Customer Experience Customer Centricity NPS Financial 41

Qualtrics

MAY 30, 2019

Improving your customer experience (CX) could have a major impact on your bottom line. In fact, a moderate increase in customer experience generates an average revenue increase of $823 million over three years for a company with $1 billion in annual revenues, according to the Temkin Group. AI was virtually made for CX experiences.

Customer Journeys 52

Customer Journeys Customer Experience Customer Centricity Survey 52

Talkdesk

FEBRUARY 5, 2021

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. Omnichannel services . Suitsupply is even adding bars to some rooftops to provide a deeper customer experience (CX). Omnichannel whiplash “Digitally transformed? Customers want opinions.

e-support 87

e-support Retail Contact Center Self Service 87

Talkdesk

MAY 26, 2016

For more Opentalk content, check out Opentalk Full Coverage. Moderator : Blaire Fernandez , Director of Customer Success, Talkdesk. Design a product or service that meets them where they want to be. What makes for a good CX? How does data factor into CX? For more Opentalk content, check out Opentalk Full Coverage.

Meeting 40

Meeting Software Metrics Communication 40

CXApp

SEPTEMBER 18, 2018

Why Does CX Matter in the EBC? Even a moderate increase in CX will generate an average revenue increase of $823 million over the course of three years, for a company with at least $1 billion in annual revenue. As a result, you’ll have a good understanding of your CX program’s performance each step of the way.

Customer Experience 40

Customer Experience Touchpoint Meeting Customer Journeys 40

NetBase

OCTOBER 22, 2018

Nearly 66% of our attendees attended our 8 Amazing All Star Academy sessions – 4 introductory and 4 master track sessions – led by our resident experts in professional services, Scott C. ” Where Coordinated Social Listening Inspires Winning Content. Keynote Kickoff with Brian Solis. Minds were blown. Because it’s Brian Solis.

Analytics 58

Analytics Social Media Roadmap Hotels 58

Alida

SEPTEMBER 22, 2016

Heidi Martin, strategy and insights consultant at Art Gallery of New South Wales, said that CX pros need to drop their preconceptions about the customer journey. Use ongoing insight for CX, marketing and product innovation. Get more ROI out of your content. In the media and entertainment business, content is king.

Innovation 100

Innovation Marketing Social Media Healthcare 100

CSM Magazine

MAY 30, 2016

Picturing your competitors on the imaginary CXM maturity graph, be sure that the majority of them will never go beyond customer service automation. But should you actually hire CX managers from the start? marketing automation (think customer journey mapping and personalized content marketing). And this, my friend, is not CXM.

Customer Experience Management 40

Customer Experience Management Management Customer Experience Customer Journeys 40

ProProfs Chat

OCTOBER 25, 2021

Yes, you can collect their feedback on your brand offerings with simple questions like: Are you happy with our products or services? Did our customer service team address your pain points? . a) Inexpensive Way to Improve Products and Services. Timely inputs are valuable for making quick changes to your products and services.

Software 98

Software Feedback Net Promoter Score Social Media 98

Qualtrics

NOVEMBER 12, 2020

Erica was joined by Clay Warren, Head of Digital CX at Qualtrics. Here are a few takeaways from the discussion… What are the consumer behavior trends you’re seeing in financial services? Is it about improving certain services? Clay Warren (00:02): Hi, this is Clay Warren, Head of Digital CX at Qualtrics.

Financial 26

Financial Feedback Customers Automotive 26

Thematic

MARCH 29, 2020

The outcomes can be inconclusive or biased towards either the sample of participants, or the people moderating and analyzing results. Public content in communities can be indexed by search engines and benefit marketing. Advantages: You already have this data as part of support & customer service operations.

Feedback 111

Feedback How To Analysis e-support 111