CSM Magazine

DECEMBER 2, 2015

billion on Black Friday, British consumers are much less satisfied with retail customer service compared to Christmas 2014. This is according to new research from multichannel customer engagement software provider Eptica. Despite record UK sales of £1.1

Customer Experience 40

Customer Experience Retail Mobile Customer Service Online Experience 40

LiveChat

NOVEMBER 18, 2019

Join LiveChat for a week of articles and videos dedicated to Black Friday and Cyber Monday. Cyber Monday is just around the corner. In fact, each American shopper will spend $431 on Cyber Monday alone. In 2018, Cyber Monday had $7.9 Bigger than 80’s hair. Make it rain.

Ecommerce 57

Ecommerce Tips Social Media Advertising 57

Solvvy

JULY 13, 2022

Your customers expect–and demand–prompt, personalized service. The Salesforce State of the Connected Consumer report states that 66% of customers expect businesses to understand their unique needs and expectations, and 68% expect companies to demonstrate empathy. Customer service automation can fill some of those gaps.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

NetBase

SEPTEMBER 2, 2019

And it offers key intel around what is resonating with a huge swath of potential consumers – intel that you’ll want to handy to inform efforts ahead of Black Friday sales. And that includes simplifying your shopping experience/time it takes to make a purchase, as frazzled folks are short on time: Monitoring emerging trends.

Marketing 62

Marketing Social Media Trends Consumers 62

Service Untitled

DECEMBER 12, 2012

Therefore customers are more likely to shop at the competition when customer service perfection fails. Sadly the loss of business can be from one bad experience and how it is handled, so the pressure’s on. Here are the top three: Be enthusiastic when customers enter your store.

Customer Service 61

Customer Service Customer Service Representative Retail Sales 61

Service Untitled

SEPTEMBER 17, 2012

Our competitors are always within inches of grabbing our customers and clients with a better presentation, a better product, or a better service. So how do we build and maintain customer loyalty? Even negative feedback can help to bring about customer loyalty. Offer reward programs for loyal customers.

Loyalty 60

Loyalty Rewards Programs Customer Confidence Culture 60

Service Untitled

NOVEMBER 26, 2012

In a resort area such as South Florida, the ‘”WOW” experience includes customer service, atmosphere, cuisine, and of course – location. Let’s travel back to the beginning of the experience when there were confirmed reservations made for a specific time.

Course 56

Course Conference Travel Customer Service 56