Customer Experience Update

Developing Your #CustomerExperience Strategy

CX Journey

JUNE 13, 2018

Image courtesy of SaleMove How do you develop a customer experience strategy and roadmap? That was one of many questions I was asked during my recent interview with Dan Michaeli, co-founder and CEO of SaleMove and host of the podcast, The CX Show. I enjoyed my conversation with Dan.

Strategy

Strategy Roadmap Employee Experience Technology

Bill Quiseng - Untitled Article

Bill Quiseng

APRIL 17, 2024

customerservice #customerexperience #customerloyalty #employeeexperience #custserv #custexp #cx #ex When you create a GREAT experience for your people, they will do the same for your customers, and everyone’s lives will be enriched, financially and emotionally. Soon, you will earn the loyalty of both.

Social Media

Social Media Financial Loyalty Survey

Nobody raves about average. Be GREAT out there!

Bill Quiseng

AUGUST 2, 2023

customerservice #customerexperience #customerloyalty #custserv #custexp #cx So when you prepare your team to engage and WOW your customers, I encourage you to remind them when you say, “Nobody raves about average. Don’t be just good. Be GREAT out there!”

Engagement

Engagement Customer Satisfaction Customers Loyalty

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

MORE WEBINARS

This is our time for a Patient CARE Revolution!

Bill Quiseng

JUNE 28, 2023

patientexperience #customerexperience #healthcare #customerservice #customerexperience #custserv #custexp #cx Let’s be loud and proud. Let’s be revolutionary! And let’s make healthcare professionals be GREAT out there! Vive la revolution!

Healthcare

Healthcare Hospitality Social Media Financial

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio

ECXO

APRIL 18, 2024

DigitalConversations, #CustomerExperience , #CXevents , #CXInsights , #CustomerEngagement , #ECXO , The post Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio appeared first on ECXO - European Customer Experience Organization.

Insurance

Insurance Consulting Travel B2B

Don’t be just good. Be GREAT out there!

Bill Quiseng

OCTOBER 18, 2023

customerservice #customerexperience #custserv #custexp #cx So, when it comes to customers and customer service, well, you get it. And if you don’t, you better. Otherwise, you’d go broke. So … Don’t be just good. Be GREAT out there!

Advertising

Advertising Customer Care Customer Service Customer Experience

Customer service is a performance art. Are you Oscar-worthy?

Bill Quiseng

OCTOBER 25, 2023

customerservice #customerexperience #custserv #custexp #cx We need to consistently deliver a “better than the average experience that customers expect” so tediously repetitive that we feel it is boring, but to the customer, at every moment, we are Magnificent! Oscar-worthy, in fact. Be GREAT out there!

Customer Service

Customer Service Customers Customer Expectations Customer Experience

Keep saying, “That’s not my job,” and soon, you’ll wish it was because you won’t have one.

Bill Quiseng

APRIL 3, 2024

customerservice #customerexperience #custserv #custexp #cx Just don’t take it at home. The customer is not always right. But the customer is always YOUR customer. So do whatever it takes to make the customer FEEL right.

Company

Company Customers Customer Service Customer Experience

From me to you, Happy Valentine’s Day!

Bill Quiseng

FEBRUARY 14, 2024

customerservice #customerexperience #customerloyalty #custserv #custexp #csat #cx So, as you prepare yourself every morning to engage and WOW your colleagues and customers, I encourage you to look in the mirror and remind yourself, “Don’t be just good. Be GREAT out there!

Customer Service

Customer Service Engagement Customers Customer Satisfaction

Be Magnificently Boring to CARE!

Bill Quiseng

MAY 3, 2023

customerservice #customerexperience #customerloyalty #custserv #custexp #cx #hospitality QUI Takeaway: Be Magnificently Boring to CARE! When you are Magnificently Boring to CARE, your customers are WOWED and happy, returning again and again, raving to others on social media.

Hospitality

Hospitality Social Media Loyalty Connections

A customer complaint is a gift.

Bill Quiseng

JULY 5, 2023

customerservice #customerexperience #custserv #custexp #cx A Mutual Admiration Society of sorts. When a customer complains, take it personally. Take it professionally. Take it responsibly. Just don’t take it home.

Customers

Customers Customer Experience Company Customer Satisfaction

Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience

eglobalis

APRIL 4, 2021

Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience customerexperience supply chain experience. The post Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience appeared first on Eglobalis.

Measurement

Measurement Metrics Customer relationships Customer Centricity

The QUI Rule a.k.a. The GREAT Rule: Serve to WOW customers. Serve to CARE.

Bill Quiseng

MARCH 27, 2024

customerservice #customerexperience #customerloyalty #custserv #custexp #cx Whether you agree or agree to disagree, discuss or not, I’m sure that we can interact with each other without being disagreeable. So, I invite you to share your questions and comments.

Social Media

Social Media Loyalty Connections Interaction

Customers care about their metrics, not yours.

Bill Quiseng

MAY 17, 2023

Heart to Heart #customerservice #customerexperience #custserv #custexp #cx QUI QUOTE: Your customers don’t care about your NPS, CSAT, or CX metrics. They only care about theirs: One to One. Human to Human.

Metrics

Metrics Customer Care NPS Loyalty

Can a Customer Data Platform Enhance Your Customers’ Experience?

ECXO

AUGUST 29, 2023

Join now with open access: [link] or here too: [link] – – – – #CDP #realtimeanalytics #DecisionMaking #cx #customerexperience The post Can a Customer Data Platform Enhance Your Customers’ Experience? appeared first on ECXO - European Customer Experience Organization.

Data

Data Customer Experience Omni-Channel Banking

Connecting Culture, CX and EX for Impact with Karen Jaw-Madson

ECXO

NOVEMBER 9, 2023

November 16 at 5:00 PM (CET) – 4:00 PM (GMT) – 9:00 AM (PDT) #cx #employeeexperience #designthinking #customerexperience #CXM Subscribe here on Linkedin: [link] Please help us welcome Karen, a luminary in leadership, organizational transformation, and Customer Experience (CX), as our esteemed guest lecturer and presenter.

Culture

Culture Connections Contact Center Leadership

Whatever your title or position, be a servant leader to all generations, especially Gen N.

Bill Quiseng

MARCH 20, 2024

leadership #servantleadership #employeeengagement #employeeexperience #customerservice #customerexperience #custserv #custexp #cx And for that, I very much appreciate you. I look forward to seeing who you consider is a GREAT servant leader.

Leadership

Leadership Hospitality Social Media Interaction

Build Admirable Acts, Guided by Your Non-Negotiables

Customer Bliss

FEBRUARY 18, 2020

Define your #customerexperience, your customer relationship, and your job as an organization, based on what goals you're helping your customer to achieve, what goals you're enabling your employee to deliver. CustomerExperience #LeadershipBravery Click To Tweet. Define your organization's non-negotiables!

Chief Customer Officer

Chief Customer Officer Video Customer relationships Course

Welcome to CX 102: Advanced CX.

Bill Quiseng

FEBRUARY 21, 2024

customerservice #customerexperience #customerloyalty #custserv #custexp #cx Whether you agree or agree to disagree, discuss or not, I’m sure that we can interact with each other without being disagreeable. So, I invite you to share your questions and comments.

B2C

B2C B2B Hospitality Social Media

How to Start Improving CX in the Real World

Experience Investigators by 360Connext

SEPTEMBER 6, 2017

“Saying you want a great #CustomerExperience is like saying you like food.” A terrific experience at your favorite restaurant is completely distinct from a great mobile shopping experience and still different than an excellent patient experience. Saying you want a great experience is like saying you like food.

Net Promoter Score

Net Promoter Score How To Customer Centricity Metrics

Years One Through Four: How to Advance and Elevate the CCO Role

Customer Bliss

NOVEMBER 21, 2019

CCO #customerexperience #CX Click To Tweet. CCO #customerexperience #CX Click To Tweet. When the CCO and CEO come together to create unity across the whole organization, it's easier for everyone to see that there's one common goal, and that's to meet customer goals. Years 1 through 3: Chief Customer Officer Priorities.

Chief Customer Officer

Chief Customer Officer How To Leadership Meeting

Sometimes You Get the Hiring Right – Tip #26

Steve DiGioia

JANUARY 28, 2021

TipsOnThursday #perfectemployee #customerexperience. Remember, the old adage is still appropriate: “hire for personality first and train for skills second”. Thanks to these employees for taking care of me and thanks to their businesses for getting the hiring right!

Tips

Tips Training Customer Experience Customers

Make A Choice About How You Want To Show Up in the Marketplace

Customer Bliss

NOVEMBER 29, 2019

foodforthought #leadership #business #businessquotes #inspiration #entrepreneur #wordsofwisdom #customerexperience #cx #humanity #business #success #hustle #businessowner #leadership #business #goals #customers #customerfirst #womanpreneur #entrepreneur #motivation #businessquotes #employeeexperience #businesstips #integrity. Are you ready?

Leadership

Leadership Measurement Company Marketing

NOW is the time for a CX Revolution! Part Four.

Bill Quiseng

NOVEMBER 22, 2023

” #customerservice #customerexperience #customerloyalty #customerservicetraining #custserv #custexp #cx Let’s serve to WOW them. Let’s serve to CARE. Let’s be loud. Let’s be proud. Let’s be revolutionary! And let’s Be GREAT out there!”

Customer Journeys

Customer Journeys Self Service Customer Service Training NPS

The Three Principles to Build Customer Loyalty

Bill Quiseng

MAY 31, 2023

customerservice #customerexperience #customerloyalty #custserv #custexp #cx When you do, your customers will be WOWED and happy, loyally returning again and again, raving to others on social media. NEXT WEEK: Be the Customer.

Loyalty

Loyalty Social Media Course Customers

Introduction to CX 101.

Bill Quiseng

FEBRUARY 7, 2024

customerservice #customerexperience #custserv #custexp #cx .” So as you prepare yourself every morning to engage to WOW your customers, I encourage you to remind yourself when you say, “Don’t be just good. Be GREAT out there!

B2C

B2C Customer Service Training Hospitality Training

Webinar Spotlight: Creating Engaging Real-time Experiences to Enhance Your Customer Experience

ECXO

JUNE 7, 2023

customerexperience #realtime #customerintelligence #cx The post Webinar Spotlight: Creating Engaging Real-time Experiences to Enhance Your Customer Experience appeared first on ECXO - European Customer Experience Organization. Find out more about her at [link].

Customer Experience

Customer Experience Engagement Chief Customer Officer CRM

Economics of Empathy – Why Customer, Employee, and AI Centricity Pays, featuring Dr. Natalie Petouhoff

ECXO

MARCH 20, 2024

Passionate about customer-centricity, Emma helps organizations worldwide implement transformative strategies for better customer service.

Case Study

Case Study Customer Centricity Leadership ROI

Select for passion, not past performance.

Bill Quiseng

MARCH 15, 2023

customerservice #customerexperience #custserv #custexp #cx The more emotional the connections, the more memorable the experiences, the more loyal the customers are. And everyone, your people and your customers alike, will be enriched, literally and figuratively.

B2C

B2C B2B Training Connections

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time

ECXO

JULY 4, 2023

SAS #realtimeanalytics #analyics #customerexperience The post Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time appeared first on ECXO - European Customer Experience Organization. Overcome your operational challenges and boost your customer engagement.

Analytics

Analytics Marketing Fashion Advertising

The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum ?? with Lior Arussy

ECXO

DECEMBER 20, 2023

Subscribe here: [link] #CustomerExperience , #aiempowerment , #AI , #CX #BusinessTransformation , #CXLeadership , #ECXO , #KI , #artificialintelligence , #cxm , The post The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum ??

Airlines

Airlines Culture Innovation Groups

This is our time for a CX Revolution! Part Three.

Bill Quiseng

NOVEMBER 15, 2023

customerservice #customerexperience #customerloyalty #customerservicetraining #custserv #custexp #cx Everyone, the people, their customers, the leaders and their businesses, and you and your business, will be enriched. NEXT WEEK: Now is the time for a CX Revolution!

Customer Service Training

Customer Service Training Customer Care Training Social Media

From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili

ECXO

SEPTEMBER 7, 2023

CustomerExperience #BusinessSuccess #CXTransformation The post From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili appeared first on ECXO - European Customer Experience Organization.

Customer Centricity

Customer Centricity Culture Leadership Innovation

Provide Unexpected Transparency & Guidance

Customer Bliss

OCTOBER 9, 2019

CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. You need to EARN the relationship with your customers, not worry about making the sale. Make-mom-proud companies work to replace tactics with establishing a relationship. ? ?

Insurance

Insurance Video Leadership Sales

Prove Your Customer Experience Value to Earn the Headcount You Need

Customer Bliss

SEPTEMBER 26, 2019

CX #customerexperience Click To Tweet. CX #customerexperience Click To Tweet. The chief customer officer supports and coordinates activities to keep everything moving toward executing the first customer room. Use Headcount to Prove Value for the Business and Organization.

Chief Customer Officer

Chief Customer Officer Customer Experience Leadership Resources

Celebrating International Women’s Day at the European CX Organization.

ECXO

MARCH 4, 2024

appeared first on ECXO - European Customer Experience Organization.

Innovation

Innovation Connections Customer Experience Customers

4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company

Customer Bliss

JUNE 28, 2019

customerexperience #employeeexperience Click To Tweet. customerexperience #metrics #kpis Click To Tweet. Emotional IQ: how well can you bounce back and keep a positive attitude? Create a hiring strategy that specifies the type of traits that a candidate needs to possess in order to be hired at your company. Unite your team around KPIs.

Company

Company Customer Journeys Metrics Strategy

Coming up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy

ECXO

JANUARY 16, 2024

Subscribe here: [link] #CustomerExperience , #aiempowerment , #AI , #CX #BusinessTransformation , #CXLeadership , #ECXO , #KI , #artificialintelligence , #cxm , The post Coming up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy appeared first on ECXO - European Customer Experience Organization.

Airlines

Airlines Culture Innovation Groups

This is our time for a CX Revolution!

Bill Quiseng

NOVEMBER 1, 2023

customerservice # customerexperience #custserv #custexp #cx Customer experience management or CXM is how businesses prioritize the best emotional value for their customers over the best product, service, or technology of their business, Revolutionary now. But later, oh, so traditional. Stay tuned for the second QUI TAKEAWAY.

Customer Journeys

Customer Journeys Sports Customer Service Training Customer Care

PRINCIPLE THREE: Be Magnificently Boring!

Bill Quiseng

JUNE 21, 2023

customerservice #customerexperience #custserv #custexp #cx English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed.” Trust builds relationships. Relationships build loyalty. Loyalty builds your business. So, Be Magnificently Boring! and Be Magnificently Boring to CARE!

Loyalty

Loyalty B2C Hotels B2B

Can a Customer Data Platform Enhance Your Customers’ Experience?

ECXO

SEPTEMBER 6, 2023

CustomerExperience #BusinessSuccess #CXTransformation The post Can a Customer Data Platform Enhance Your Customers’ Experience? appeared first on ECXO - European Customer Experience Organization.

Customer Experience

Customer Experience Data Customer Centricity Culture

Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware.

ECXO

MARCH 21, 2023

appeared first on ECXO - European Customer Experience Organization.

Chief Customer Officer

Chief Customer Officer B2B Consulting Innovation

Improve Your Customers’ Lives, Then Earn the Score

Customer Bliss

DECEMBER 26, 2018

CustomerExperience #WomenLeaders #CCO #customer #businessleadership #business #womanpreneur #makemomproud #CX #Entrepreneur #leadership. CustomerExperience #CX Click To Tweet. When did “would you give me a 10” become part of the language of our lives as customers? Start with the story of customers’ lives. ? ?

Chief Customer Officer

Chief Customer Officer Effort Score Survey Automotive

This is our time for a CX Revolution! Part Two.

Bill Quiseng

NOVEMBER 8, 2023

customerservice #customerexperience #customerloyalty #custserv #custexp #cx When it comes to customers and customer CARE, don’t just be good. Be GREAT out there! Next week: The third QUI TAKEAWAY: Customer service training versus customer CARE education.

Customer Service Representative

Customer Service Representative Customer Care Social Media Loyalty

Developing Your #CustomerExperience Strategy

Bill Quiseng - Untitled Article

Webinars

Trending Sources

Nobody raves about average. Be GREAT out there!

Webinars

This is our time for a Patient CARE Revolution!

Delving into Digital Conversations for Business Survival or Irrelevance, featuring Paolo Fabrizio

Don’t be just good. Be GREAT out there!

Customer service is a performance art. Are you Oscar-worthy?

Keep saying, “That’s not my job,” and soon, you’ll wish it was because you won’t have one.

From me to you, Happy Valentine’s Day!

Be Magnificently Boring to CARE!

A customer complaint is a gift.

Change These 6 Fundamentals to Improve Your Digital Transformation and Supply Chain Experience

The QUI Rule a.k.a. The GREAT Rule: Serve to WOW customers. Serve to CARE.

Customers care about their metrics, not yours.

Can a Customer Data Platform Enhance Your Customers’ Experience?

Connecting Culture, CX and EX for Impact with Karen Jaw-Madson

Whatever your title or position, be a servant leader to all generations, especially Gen N.

Build Admirable Acts, Guided by Your Non-Negotiables

Welcome to CX 102: Advanced CX.

How to Start Improving CX in the Real World

Years One Through Four: How to Advance and Elevate the CCO Role

Sometimes You Get the Hiring Right – Tip #26

Make A Choice About How You Want To Show Up in the Marketplace

NOW is the time for a CX Revolution! Part Four.

The Three Principles to Build Customer Loyalty

Introduction to CX 101.

Webinar Spotlight: Creating Engaging Real-time Experiences to Enhance Your Customer Experience

Economics of Empathy – Why Customer, Employee, and AI Centricity Pays, featuring Dr. Natalie Petouhoff

Select for passion, not past performance.

Batch AND Real-time Marketing Analytics, instead of Batch OR Real-time

The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum ?? with Lior Arussy

This is our time for a CX Revolution! Part Three.

From Products to People: Pioneering a customer-centric Culture for business success! with Ilenia Vidili

Provide Unexpected Transparency & Guidance

Prove Your Customer Experience Value to Earn the Headcount You Need

Celebrating International Women’s Day at the European CX Organization.

4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company

Coming up: The Yes Code: Cracking the Practical Side of AI-Empowered Customer Conundrum with Lior Arussy

This is our time for a CX Revolution!

PRINCIPLE THREE: Be Magnificently Boring!

Can a Customer Data Platform Enhance Your Customers’ Experience?

Building a CX Driven B2B Operating Model by Eytan Hattem, Chief Customer Officer at Prodware.

Improve Your Customers’ Lives, Then Earn the Score

This is our time for a CX Revolution! Part Two.

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