Remove Customer Success Remove Roadmap Remove Tools Remove User Experience
article thumbnail

How To Make the Most Out of User Analytics With Gainsight PX

Gainsight

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. What is user analytics? Why are user behavior analytics important? Wondering how?

article thumbnail

How high-tech and software firms can bounce back from retention challenges

West Monroe

There are also questions around the ownership and accountability model for renewals: for example, whether renewals should reside within sales or customer success, if a separate renewals function is necessary, and what the accountabilities/remits for renewals should be between customer success managers and sales reps when both are responsible.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Embedding a Customer Feedback Loop Into Your Product Delivery

Gainsight

And if you want to unleash a steady flow of products and features that your users love, you have to keep your finger on their pulse constantly. Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Customers feel valued.

article thumbnail

5 Tips for Building a Best-in-Class Product-Led Growth Strategy

Gainsight

So, how can you anchor your PLG strategy in customer success ? Go to the source: your users. Start by building feedback loops into your product, examining user surveys and sentiment analysis, and spotting the friction points in your product. Master your product roadmap. Master your product roadmap.

Tips 52
article thumbnail

Jul 28 – Customer Success Jobs

SmartKarrot

Direct process enhancement and development, taking full responsibility over the user experience during every phase of the client’s life cycle. Manage, acquire and build process, tools, and other resources to create a Client Success Center of Excellence.

article thumbnail

How To Improve Your Feature Prioritization Process With Data You Already Have

Gainsight

Explains how it can be difficult to set feature priorities for product roadmaps. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap. Points out the value of using customer feedback data to fuel priorities. What is Product and Feature Prioritization?

Data 52
article thumbnail

PX for Multi-Product Companies

Gainsight

For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. User expectation gaps emerge. You can use the user experience to fuel your decisions. Replicate your best product experiences.

Company 52