ShepHyken

DECEMBER 20, 2018

Shep Hyken’s Best Customer Service and Experience. Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. That’s Not My Department” and 10 Other Phrases Customers Hate. Treat Your Current Customers Better than Your New Customers.

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Video Customer Service Customer Experience Customer Service Training 122

Kayako

MARCH 21, 2018

I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos. These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace. 2: Have the whole team contribute.

Customer Service Training 140

Customer Service Training Video Training Customer Service 140

ShepHyken

FEBRUARY 20, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. While all three of these customer service and CX metrics can formally be measured, most likely, you’re not the one doing the measuring.

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Metrics Customer Service Measurement Customer Service Training 154

NobelBiz

FEBRUARY 7, 2023

The theme of using customer experiences to inform product and service improvement has been present for three decades, even though the labels and emphasis may change over time. The post VIDEO: The Value Opportunity of Customer Service appeared first on NobelBiz®.

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Video Customer Service Contact Center Feedback 52

CSM Magazine

MAY 10, 2024

RingCentral has upgraded its platform to allow easy integration of AI, video, and social messaging features into workflows without coding. The new RingSense AI APIs enable users to generate transcriptions, summaries, and speaker identification from audio and video content.

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Video Social Media Communication Tools 52

Experience Investigators by 360Connext

JANUARY 10, 2023

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your Customer Experience success. You also included less structured measurements, like what customers were telling you in user reviews. What did that plan look like?

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Customer Journeys Resources Video Strategy 143

Uniphore

JULY 26, 2019

Recently, Head of Automation Scott Merritt sat down with the TechTalk team and discussed the ways in which organizations seek to benefit from customer service automation. Companies, on the other hand, need to look behind the curtain to find out what it really takes to make that customer service magic happen.

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Video Interaction Customer Service Software 100

ShepHyken

JANUARY 16, 2024

When it comes to customer service and customer experience (CX), there is a difference between perception and reality. First, how we think our customers perceive our customer service and CX is often not the reality. They should learn firsthand what it’s like to be a customer. It’s just our perception.

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Customer Service Customer Centricity Customer Service Training Survey 144

Who's Your Gladys?

JULY 14, 2016

Ready to strengthen your competitive advantage through customer service? Watch the video below (and share it with your team.) Terry Brock, CSP, CPAE asked us to reveal customer service success secrets from our bestselling book, Taming Gladys! The Busy Leader’s Guide to Creating Fierce Customer.

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Competitive Advantage Video Customer Service Customers 100

Comm100

APRIL 24, 2018

As a manager or trainer of a customer service team, you’ll know that excellent customer service teams aren’t born that way. Learning and training are at the heart of teams who are united in vision, strive for excellence and deliver the best customer experiences. Why is that? Firstly, people learn in different ways.

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Customer Service Training Video Training Customer Service 127

Very Best Service

JANUARY 15, 2020

In the world of customer service, videos are more and more commonly used.They are helpful in illustrating new concepts and can be very effective to convey approaches which should be used by all employees of a company. Please contact us if you wish to know where to find this restaurant with a good customer service.

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Video Customer Service Customers Company 52

TechSee

JUNE 29, 2023

AI is rapidly becoming a critical tool in customer service. AI will streamline, augment and, in many cases, automate the customer experience and improve customer satisfaction. Getting there will require a broader perspective on service. Deploying this AI will require more than simply upgrading a chatbot.

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Chatbots Customer Service Customer Service Representative Wait Times 202

Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. Customer Service Acronyms You Need to Know. So, what can companies do to improve customer service?

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Customer Service e-support Self Service Customers 341

Comm100

MARCH 11, 2021

If an educational institution is only offering phone-based customer service, perhaps supported unenthusiastically by email, they are missing out on the opportunity to connect with both prospective and current students. Omnichannel Customer Service for Healthcare Servicers. Develop relationships with video chat.

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Customer Service Chatbots Omni-Channel Social Media 147

TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

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Customer Service Contact Center Chief Customer Officer Call Center 251

Comm100

MAY 19, 2021

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. So how can you train and onboard your customer service agents when they are working remotely? Adopt customer service software with robust management tools . Use video chat . And the best part?

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Training Tips Customer Service Knowledge Base 130

Comm100

JUNE 4, 2020

There is an abundance of stats on the internet revealing the popularity of live chat for customer service. It’s accessibility and speed meet today’s customer expectations and digital-first preferences. Because when you offer audio and video chat within your live chat offering, its popularity rises even further.

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Video Ecommerce Customer Satisfaction Sales 147

CSM Magazine

SEPTEMBER 22, 2022

You know how important customer service is for your business. Being customer-centric means never letting any question from your customer go unanswered or any email not responded to. One way to do that is through posting informative videos on your website and producing video ads. They’re personal.

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Video Customer Service Entertainment Advertising 52

ViiBE Blog

APRIL 30, 2021

Customer service is essential for any business. A negative customer interaction can spread by word of mouth , but so can a positive one. As consumers shift their shopping habits online, customer service is also making this transition. What is live video support? Live video sharing for remote support with AR.

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Video Customer Service Virtual Call Center How To 52

Michelli Experience

FEBRUARY 14, 2017

Later we learned to communicate through written symbols and today it seems the most preferred communication medium is words shared through video. Great customer experience brands are not only “visual storytellers” but they are supporting their customers as those brand loyalists visually communicate about their brand journey.

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Video Retail Communication Course 235

Comm100

SEPTEMBER 4, 2022

By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. With the right mix of automation, communication, and personalization, any agent can provide customers with an outstanding experience.

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Customer Service Abandon Rate ROI Apparel 245

Eptica

FEBRUARY 7, 2022

Date: Monday, February 7, 2022 Author: Pauline Ashenden - Demand Generation Manager Why so many contact centres are turning to Microsoft Teams (Video). In a recent video interview Anna Stokes of Eptica’s parent company Enghouse Interactiv e, explained the reasons behind the accelerated adoption. Published on: February 07, 2022.

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Video Trends Meeting Tools 121

NobelBiz

OCTOBER 23, 2020

We asked Shep Hyken, customer support and experience expert, how he’d go about building a customer service department from the ground up and his answers left us both inspired and a bit surprised. The post VIDEO: How Do You Build a Customer Service Department? Let’s explore what he said together.

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Video Customer Service Customers Customer Experience 64

TechSee

NOVEMBER 10, 2020

The discussion around how to reduce customer service costs is not a new one. For decades, service organizations have been proposing innovative ways to cut operational costs in customer service: Let employees bring their own coffee? ??. How to Reduce Customer Service Costs Sustainably. field services.

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Self Service Customer Service How To Contact Center 207

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?

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Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?

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Customer Service Training Video Training Customer Service 52

Comm100

FEBRUARY 23, 2021

It’s true what they say: 2020 was a year for the books, and its impact on customer service was no exception. Companies of all sizes had to adjust to everything from the pivot to working from home to navigating rising customer expectations. – Use social media as a key customer service channel. Use video chat.

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Customer Service Self Service Social Media Knowledge Base 130

Kayako

SEPTEMBER 28, 2022

In today’s world, many companies are focusing on improving customer relationship management, and rightly so. Getting customer service right isn’t easy. A quick review of the most popular posts on LinkedIn shows that employees are internal customers with pain points and needs as well. What is Internal Customer Service?

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Technology Self Service Tips Customer Service 156

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

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Customer Service Contact Center Customer Centricity Leadership 207

ShepHyken

MARCH 18, 2024

Each week, I read many customer service and customer experience articles from various resources. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. The big prediction (at least for me) is the use of video to create a better experience.

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Customer Service Government Employee Experience Video 81

Comm100

NOVEMBER 10, 2021

Customer service isn’t easy, but new technologies are making it easier. With artificial intelligence like chatbots, brands can serve more customers faster than ever before – all the while keeping a high level of service quality. If you’ve thought about integrating chatbots but are not sure where to start, read on.

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Chatbots Customer Service Social Media CRM 207

Comm100

FEBRUARY 25, 2021

Many providers still have not digitized their healthcare customer service offerings, and still rely heavily on easily overwhelmed phone support channels. Others lack any remote options for care, which is critical for at-risk customers and patients who need access to a pharmacist or medical provider from home.

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Healthcare Customer Service Omni-Channel Multi-Channel 130

TechSee

SEPTEMBER 27, 2023

NEW YORK, September 27, 2023 – TechSee , the leading company for remote visual experiences, today announces that it has launched Sophie AI, the first MultiSensory AI Agent for customer service. In addition, it can be deployed inside any existing communication channel, including phone, web, message, video, and social.

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Virtual Agent Customer Service Customer Centricity Training 124

Comm100

AUGUST 8, 2022

Customer service is an always changing landscape. While many aspects of providing excellent customer service have held true over decades, the reality is that customer expectations have grown and shifted with technology. In this article, we’ll answer your questions like “what is a chatbot?” Types of chatbots.

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Chatbots Customer Service Knowledge Base Social Media 209

ShepHyken

JULY 21, 2021

Even if you didn’t read my past articles or watch my videos about this, you still know and understand it. In my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , I share a story about the shortest customer service keynote speech I’ve ever delivered. You applauded and I took center stage.

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Customer Service Customer Service Training Customers Video 174

SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

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Customer Centricity Video Feedback Customers 59