Magellan Solutions

JULY 13, 2023

This process involves nurturing prospects through social media marketing, gamification, whitepapers, online courses, or other lead generation strategies. All these allow you to entice your customers to choose your business over your competitors. This will enable you to turn them into paying customers.

Tools 98

Tools Effort Score Social Media Gamification 98

Team Support

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B Effort Score Knowledge Base Customer Retention 89

CSM Magazine

JUNE 23, 2021

Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. The paper looks at how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and a look ahead to PCI DSS 4.0, About PCI Pal.

Customer Confidence 52

Customer Confidence Government Loyalty Communication 52

Vonage

MARCH 27, 2018

Brands that get this right and create customer experiences that drive positive emotions dramatically outperform those that get it wrong in retention, revenue and even stock price growth. And how can other businesses follow suit to successfully harness the power of emotion in their customer experience strategies?

Omni-Channel 228

Omni-Channel Banking Touchpoint Customer Journeys 228

AWS Machine Learning

DECEMBER 5, 2023

At the same time, enterprise security, compliance, data management, and information offices are apprehensive of exposing or leaking plain text customer information or other regulated data outside of the enterprise. AWS and Protopia AI are partnering to deliver the critical component that solves this common enterprise customer need.

Data 94

Data Training Financial Examples 94

AskNicely

DECEMBER 28, 2018

Having top-notch NPS survey response rates help ensure a true representation of loyalty and sentiment along your customers’ journey. An advantage of a simple, quick NPS survey is that it garners higher response rates from customers and clients. Think about this from the customer’s view. Questions. No names available?

NPS 150

NPS Survey Net Promoter Score Study 150

Alliance by IFS

JUNE 28, 2018

Providing self-service capabilities for your customers is not simply a trend and no longer an emerging practice. It’s not a way to deflect customer requests, but rather it is a necessary, valuable tool that increases customer satisfaction. Download Now Ready to empower your customers with self-service options?

Self Service 50

Self Service Trends Customer Satisfaction Groups 50

Alliance by IFS

JANUARY 10, 2019

Read Astea’s whitepaper on machine learning and artificial intelligence and how it will impact the field service management industry. So we know that there is a lot of buzz around these technologies, but are service organizations actually adopting them? Machine Learning and AI Adoption in Field Service Industry.

Management 62

Management Employee Engagement Contact Center Technology 62

Alliance by IFS

JUNE 28, 2018

Providing self-service capabilities for your customers is not simply a trend and no longer an emerging practice. It’s not a way to deflect customer requests, but rather it is a necessary, valuable tool that increases customer satisfaction. Ready to empower your customers with self-service options?

Self Service 50

Self Service Trends Customer Satisfaction Groups 50

Alliance by IFS

JUNE 28, 2018

Providing self-service capabilities for your customers is not simply a trend and no longer an emerging practice. It’s not a way to deflect customer requests, but rather it is a necessary, valuable tool that increases customer satisfaction. Ready to empower your customers with self-service options?

Self Service 50

Self Service Trends Customer Satisfaction Groups 50

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. Thank you for visiting Astea’s blog, a place for service professionals from around the globe to find helpful educational resources on everything “field service”! Happy New Year from everyone here at Astea.

Resources 83

Resources Infographics ROI Social Media 83

Comm100

FEBRUARY 25, 2020

Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition?

Social Media 162

Social Media Omni-Channel CRM B2B 162

Alliance by IFS

DECEMBER 18, 2018

With 2018 almost at an end, let’s reflect on the best field service resources from this year. Thank you for visiting Astea’s blog, a place for service professionals from around the globe to find helpful educational resources on everything “field service”! Happy New Year from everyone here at Astea.

Resources 62

Resources Infographics ROI Social Media 62

Alliance by IFS

JANUARY 17, 2019

In this Aberdeen report offered by Astea, see how best-in-class service companies use augmented reality to get new technicians — and especially contract technicians — onboarded and providing consistent service delivery faster. The service management industry has a major workforce problem. According to the U.S.

Infographics 89

Infographics Customer Retention Software Training 89

Comm100

FEBRUARY 25, 2020

Siloed systems are one of the greatest obstacles to a quality customer experience (CX). Your team can spend days crafting the perfect customer journey, but if only some people on your team can see the most recent interaction with the customer, how can your perfect customer journey come to fruition?

Social Media 130

Social Media Omni-Channel CRM B2B 130

Optimove

MAY 12, 2020

Until its back, we’ve curated some of our other finest resources for you: Paul Stuart Revolutionizes Its Customer Marketing. 50% increase in customers purchasing new services. Marketing Testing & Optimization Best Practices. Buyer’s Guide to Customer Data Platforms. 75% decrease in cost per acquisition.

CRM 40

CRM Video Resources Data 40

Eptica

APRIL 15, 2020

Date: Wednesday, April 15, 2020 Author: Taoufik Massoussi - Product Manager & Head of AI The importance of listening to customers during COVID-19. At times like this, the experience and service brands provide is vita l. Give customers a voice Let consumers tell you, in their own words, what they think and what matters most to them.

Net Promoter Score 95

Net Promoter Score Self Service NPS Consumers 95

Vonage

SEPTEMBER 5, 2016

Silos may be a great way to store grain, but if you apply this idea to the organization of people, it can damage customer experience. What is avoidable, however, is “silo mentality,” in which departments are isolated, proprietary, and competitive, and which can have a negative impact on customer experience.

Customer Experience 120

Customer Experience Infographics Customer Experience Professionals Poor Customer Service 120

Alliance by IFS

JUNE 3, 2019

Deliver Smarter Service Through Artificial Intelligence. Artificial Intelligence (AI) is not a foreign concept in field service. But today, 72% of field service leaders see AI as a central technology tool. Let’s look at we where we are in terms of AI adoption in service applications. Rapid Growth.

Chatbots 94

Chatbots Return on Investment Leadership Technology 94

Vonage

FEBRUARY 7, 2017

It’s natural to always be on the lookout for ways to improve customer service at your organisation – but, sometimes, we’re so busy looking elsewhere that we don’t recognise what’s right under our own noses. The fix: Provide customer service that’s proactive as well as reactive. Being reactive, not proactive.

Customer Service 120

Customer Service Self Service How To Gamification 120

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Alliance by IFS

MARCH 6, 2019

Watch the Aberdeen on-demand webinar ‘State of Service 2019’ to learn what it takes to be a best-in-class service leader. More companies are altering their service strategies and look to emerging technologies to augment their service workforce and turn their cost center into a profit hub.

CEM 90

CEM Self Service Customer Satisfaction Technology 90

AWS Machine Learning

APRIL 12, 2023

Amazon Kendra is an intelligent enterprise search service that allows users to search across different content repositories. In production, you use a secure authentication service provider of your choice and based on your requirements to generate JWTs. To learn more about JWTs, refer to Introduction to JSON Web Tokens.

Case Study 88

Case Study Groups Study Policies 88

Alliance by IFS

OCTOBER 17, 2019

The Real ROI of Transforming Your Customer Experience Strategy. In the new era of evolved customers, the status of your brand is no longer enough. Today’s customers demand truly personalized experiences. Customer experience is no longer an option but rather a significant source of revenue.

Omni-Channel 50

Omni-Channel Self Service ROI Customer Satisfaction 50

Magellan Solutions

JUNE 14, 2023

Accounting, bookkeeping, marketing, invoicing, processing payments, and resolving customer complaints always come to mind. For this reason, virtual assistant (VA) services have emerged, bringing many potential business benefits. They can conduct market research, develop new products or services, and create marketing materials.

e-support 52

e-support Social Media How To Chatbots 52

CSM Magazine

JANUARY 26, 2022

Global industry leaders will come together to discuss evolving best practices and keeping CX at the forefront of payments on 3 March 2022. Industry experts, customers and partners from around the world are taking part in the virtual event on 3 rd March 2022. Meet The Experts.

Conference 52

Conference Government Industry Communication 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

PeopleMetrics

MARCH 25, 2022

Customer advisory boards (CABs) can be a powerful tool in your organization's arsenal. They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. How do they work? Back to Top.

Roadmap 118

Roadmap Feedback B2B Survey 118

Alliance by IFS

JANUARY 17, 2019

In this Aberdeen report offered by Astea, see how best-in-class service companies use augmented reality to get new technicians — and especially contract technicians — onboarded and providing consistent service delivery faster. The service management industry has a major workforce problem. According to the U.S.

Infographics 66

Infographics Customer Retention Software Training 66

Eptica

JUNE 16, 2020

Author: Tom Walmsley - Business Development Manager As with the rest of the business world, customer service departments have been transformed by the COVID-19 outbreak. Many consumers have gone online for the first time or are doing more on the web, leading to a rise in customer service queries across many sectors.

Travel 63

Travel Innovation Omni-Channel System 63

Alliance by IFS

DECEMBER 10, 2019

The 17th annual Field Service Conference at Amelia Island , Florida was another success! Participants had the opportunity to: Network with industry leaders to find out firsthand where field service is headed, and how their company can stay on the cutting edge of service. Service management. Asset management.

Self Service 65

Self Service Conference Competitive Advantage Software 65

Circular Edge

APRIL 23, 2021

has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. This is great news , as 77% of JDE customers (and growing!) Capabilities Whitepaper is available which highlights of all available tools, features & technologies within the 9.2

Resources 52

Resources Self Service Case Study Innovation 52

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great! What’s next?

Resources 52

Resources Case Study Study Conference 52

Team Support

JUNE 28, 2019

Landing new customers is a hell of a lot of work for B2B (business-to-business) software companies. If there’s so much effort put in to acquiring a customer, then why do so many businesses stop caring once the deal is signed? and providing more attention as needed to their new customer base. Your SaaS customer support team.

Software 68

Software Company Self Service Feedback 68

Totango

JANUARY 4, 2019

‘Customer-centric’ no longer just refers to a marketing strategy—it’s a whole economy. Customer expectations and demands on enterprises have never been so high, or so personal—especially for SaaS companies who are at the forefront of both the modern wave of technology and the new customer-centricity business model.

Customer Centricity 79

Customer Centricity ROI Strategy Company 79

BirdEye

JULY 3, 2023

Typically, the business’s products or services are promoted using an affiliate link in return for a paid commission. The affiliate marketer refers their audience to a product or service by sharing it through social media , a website, or a blog post. The consumer receives the link to the product or service via various digital channels.

Sales 98

Sales Marketing Social Media Video 98

Alliance by IFS

AUGUST 26, 2015

Field service leaders are inundated with data. Many organizations have become “data rich, information poor” (DRIP, for short) because they lack the tools that can turn those terabytes of information in to actionable business intelligence for the service team. That’s where analytics tools play a major role.

Analytics 50

Analytics Self Service Tools Customer Retention 50