Customer Satisfaction Customer Service Customer Service Strategies Customer Service Training 
Comm100
AUGUST 29, 2021
As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. Be customer centric.
Integrity Solutions
FEBRUARY 12, 2021
Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . Implementing A Customer Service Strategy. Get Employee Input To Guide The Strategy.
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ShepHyken
FEBRUARY 20, 2024
Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. It’s right out of my book I’ll Be Back: How to Get Customers To Come Back Again and Again. Connect with Shep on LinkedIn.
Integrity Solutions
SEPTEMBER 28, 2023
It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.
ShepHyken
JANUARY 3, 2024
I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. TAKE ACTION: Just as you focus on ways to get and keep customers, do the same for your employees. When you do, you’ll have a better 2024 – and so will your customers!
ShepHyken
APRIL 23, 2024
The experience must, at a minimum, meet your customers’ expectations. That creates confidence and increases overall customer satisfaction. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.
Bill Quiseng
DECEMBER 13, 2021
That’s why a high customer retention rate is an important goal for many businesses. Excellent customer service is one of the best ways to achieve this goal. Customer retention supports long-term growth because it creates a loyal customer base. Why Does Customer Service Impact Retention?
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