The Right Survey to Measure Each Touchpoint of the Customer Journey
GetFeedback
JANUARY 19, 2020
All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . After my trip was over, I received one final request using a Net Promoter (NPS) rating scheme. This is the right time to use NPS. .
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