Alida

JUNE 16, 2016

If you work in customer experience (CX), you probably already know Jeanne Bliss. A thought leader in CX even before this practice became mainstream , Bliss is an author and a rexpected expert on customer-centric leadership. Bliss’ impressive achievements explain why we’re so excited to have her at this year’s Summit.

Chief Customer Officer 100

Chief Customer Officer Customer Centricity Customer Experience Professionals Leadership 100

Alida

JULY 17, 2017

On July 13 2017, over two hundred Vision Critical customers, insights, marketing and CX professionals gathered in Sydney for the Asia Pacific Customer Intelligence Summit, Vision Critical’s 7th annual customer summit. Shared value between the customer and the brand is key to doing business in the future.

Customer Experience 172

Customer Experience Hotels Survey Loyalty Programs 172

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Alida

JUNE 22, 2016

Ray Poynter, director of Vision Critical University, is no stranger to the Customer Intelligence Summit. One of the top influencers in market research , Poynter has delivered some of the most popular and most provocative presentations at the past Summits. Long surveys. ” Siloed market research departments.

Marketing 185

Marketing Advertising Survey Customer Centricity 185

Think Customers

FEBRUARY 1, 2024

In today’s hypercompetitive market, actionable customer insight is extremely valuable currency. That’s one of the takeaways from Google Chief Strategist Neil Hoyne’s mainstage presentation at last week’s Customer Contact Week (CCW) Austin event. The post Data, AI emerge as hot topics at CCW Austin appeared first on 1to1 Media.

Data 52

Data Leadership Innovation Industry 52

Kustomer

NOVEMBER 9, 2023

In the ever-evolving landscape of business and customer support, staying ahead of the curve is essential. Customer expectations are rising, technology is advancing at an unprecedented pace, and the intersection of artificial intelligence (AI) and customer experience (CX) is where the future is being defined.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

ijgolding

JULY 18, 2018

During the last ten years, I have attended many Customer Experience (CX) events around the globe. I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. Basic support resolution is not enough.

Self Service 123

Self Service Customer Service Customer Experience Groups 123

Kustomer

NOVEMBER 30, 2023

As brands seek to leverage the power of customer experience for growth, the intersection of humans and artificial intelligence (AI) continues to redefine the ecosystem. The AI/CX Virtual Summit will bring together thought leaders and innovators who are at the forefront of this dramatic shift.

Customer Experience 52

Customer Experience Social Media Leadership Innovation 52

Alida

JUNE 29, 2016

The importance of storytelling and visuals informed the latest enhancement to Sparq, Vision Critical’s customer intelligence platform. What’s new in Sparq (and how it benefits customer intelligence professionals). Make customer insight easy to consume for your stakeholders and team members. Create clarity.

Communication 140

Communication Data Innovation Analysis 140

Alida

SEPTEMBER 14, 2018

In a fast-moving world where customer expectations are constantly changing, the best way to future-proof your company is to orient your business around the voice of the customer. That’s the key messages from Scott Miller, CEO of Vision Critical, when he delivered his keynote at the 2018 Customer Intelligence Summit.

Entertainment 133

Entertainment Customer relationships Retail Leadership 133

Alida

AUGUST 19, 2016

Why people like the things they do has baffled marketers, product managers and customer experience professionals for ages. If you know what makes people tick, you’re one step closer to delivering products, services and experiences that customers will love. Your last book, Traffic , is a national bestseller.

Government 100

Government Consumers Customer Experience Professionals Innovation 100

Kustomer

DECEMBER 28, 2023

The AI/CX Virtual Summit 2023 , hosted by Kustomer on December 12th, marked a significant event for customer experience (CX) professionals and enthusiasts. Below are 5 key learnings for any customer experience or customer support professional taken from the 29 sessions during the event. 5 Key Learnings 1.

Touchpoint 52

Touchpoint Customer Journeys Loyalty Interaction 52

Alida

AUGUST 15, 2016

At the 2016 Asia Pacific Customer Intelligence Summit in Sydney , I had the pleasure of delivering a presentation to 200 client-side market research professionals and their stakeholders from all over the region. Automation, customer centricity and the need for speed—subjects I cover in my e-book—are present everywhere.

Marketing 0

Marketing Customer Centricity Airlines Banking 0

Alida

OCTOBER 13, 2017

Building a CX program that delivers ROI requires identifying the moments in the customer journey that actually matter. At the Customer Intelligence Summit, three CX experts discussed how they identify pain points in the customer journey—and how they turn those moments into opportunities to delight customers.

Airlines 100

Airlines Customer Experience Customer Journeys ROI 100

Alida

AUGUST 8, 2016

Get your copy of the e-book and catch Ray Poynter’s presentations at the 2016 Customer Intelligence Summit to learn more. In my upcoming presentations at the 2016 Customer Intelligence Summit in Chicago and London , I’ll be sharing actionable tactics on how to thrive as a modern market researcher.

Marketing 100

Marketing Customer Centricity Innovation Social Media 100

CloudCherry

MARCH 12, 2018

Believe it or not, companies aren’t doing a great job at Customer Experience. Forrester’s 2017 CX Index for UK companies has revealed that customer experience quality has declined for most companies and verticals. Employees aren’t empowered with the right training and means to proactively engage with customers.

Customer Journeys 170

Customer Journeys Customer Experience Touchpoint Analytics 170

CloudCherry

MARCH 12, 2018

Believe it or not, companies aren’t doing a great job at Customer Experience. Forrester’s 2017 CX Index for UK companies has revealed that customer experience quality has declined for most companies and verticals. Employees aren’t empowered with the right training and means to proactively engage with customers.

Customer Journeys 170

Customer Journeys Customer Experience Touchpoint Analytics 170

InMoment XI

MAY 17, 2011

A sold out attendance Voice of Customer (VOC) professionals and Customer Intelligence experts gathered Monday at the Allegiance Engage Summit to share experiences and discover new ways to leverage customer insights to drive business growth. Read on for some highlights from today’s speakers.

Engagement 200

Engagement Voice of Customer Customer Insights Customer Experience 200

InMoment XI

MAY 17, 2011

A sold out attendance Voice of Customer (VOC) professionals and Customer Intelligence experts gathered Monday at the Allegiance Engage Summit to share experiences and discover new ways to leverage customer insights to drive business growth. Read on for some highlights from today’s speakers.

Engagement 200

Engagement Voice of Customer Customer Insights Customer Experience 200

InMoment XI

MAY 17, 2011

A sold out attendance Voice of Customer (VOC) professionals and Customer Intelligence experts gathered Monday at the Allegiance Engage Summit to share experiences and discover new ways to leverage customer insights to drive business growth. Read on for some highlights from today’s speakers.

Engagement 200

Engagement Voice of Customer Customer Insights Customer Experience 200

Alida

JUNE 27, 2016

Most companies today strive to become more customer-centric—it’s simply good business. They use customer feedback to make data-backed decisions, and rely on customer intelligence software like insight communities. The panel discussion explored the value of having authentic, timely and contextual customer feedback.

Software 145

Software How To Exercises Feedback 145

InMoment XI

MAY 19, 2011

As a light snow fell in Park City, Utah, hundreds of Voice of Customer (VOC) professionals and customer intelligence experts gathered for day two of the Allegiance Engage Summit. Read on for some highlights of Tuesday's speakers.

Engagement 200

Engagement Voice of Customer Feedback How To 200

InMoment XI

MAY 19, 2011

As a light snow fell in Park City, Utah, hundreds of Voice of Customer (VOC) professionals and customer intelligence experts gathered for day two of the Allegiance Engage Summit. Read on for some highlights of Tuesday's speakers.

Engagement 200

Engagement Voice of Customer Feedback How To 200

InMoment XI

MAY 19, 2011

As a light snow fell in Park City, Utah, hundreds of Voice of Customer (VOC) professionals and customer intelligence experts gathered for day two of the Allegiance Engage Summit. Read on for some highlights of Tuesday's speakers.

Engagement 200

Engagement Voice of Customer Feedback How To 200

Alida

NOVEMBER 29, 2017

Most executives today claim that customer experience (CX) is a top goal for their business , but Forrester’s research shows that companies aren’t making meaningful improvements in this area. A large majority of customers are having mediocre experiences from the companies they do business with. Mired in mediocrity.

Study 127

Study Leadership Customer Experience Professionals Metrics 127

AWS Machine Learning

NOVEMBER 28, 2023

Artificial intelligence (AI) is a rapidly evolving field with the potential to improve and transform many aspects of society. These services are designed to support our customers in unlocking the emerging capabilities of generative AI, including enhanced creativity, personalized and dynamic content creation, and innovative design.

System 107

System How To Measurement Government 107

Oracle

JULY 22, 2020

Oracle is hosting the Oracle Cloud CX Virtual Summit on Thursday, August 6 from 12:00 PM to 1:30 PM EST. The virtual event is free to attend, with planned content including insights into how personalized marketing can reimagine the modern customer experience. Register for the virtual summit here. Future summits.

Marketing 60

Marketing Social Media B2C B2B 60

Alida

JUNE 23, 2016

To accomplish a goal of elevating customer experience , the company engages with 5,000 customers through Food For Thought, a Vision Critical insight community first launched in 2012. We fulfill a need for customers, but must keep up with the evolving customer behavior and attitudes. Why do you love working there?

Consumers 150

Consumers Retail e-support Feedback 150

Think Customers

MARCH 21, 2023

The power of connectivity was on brilliant display this month in Salt Lake City, where approximately 10,000 customer experience professionals gathered to soak up inspiration and new ideas to deploy upon returning home. CX and EX, not one or the other Malala Yousafzai speaks at the Qualtrics X4 Summit.

Report 52

Report Airlines Healthcare Transportation 52

CSM Magazine

NOVEMBER 8, 2023

The new Salesforce operation cements Sabio’s unique position as a customer experience (CX) expert equipped with deep knowledge across contact centres, artificial intelligence (AI), data analysis and customer relationship management (CRM). Unrivalled Experience : With 220,000+ contact centre seats worldwide supporting 1.5+

Groups 52

Groups Customer Relationship Management CRM Customer Journeys 52

Alida

SEPTEMBER 15, 2016

As the 2016 Visionary Award winner for product innovation , Wolverine Worldwide has strategic insight that other brands should consider when incorporating customers into the development cycle. Use customer intelligence as a point of competitive advantage. “As

Innovation 100

Innovation Apparel Competitive Advantage Consumers 100

Alida

JULY 28, 2016

To learn more about this topic, join us at the 2016 Customer Intelligence Summit , where Lauren Meewes, senior program manager of seller at eBay, and Catherine Makk, vice president of global insights at HarperCollins, will share how to use customer feedback to give context and meaning to big data. The rise of big data.

Data 100

Data Social Media Analytics Entertainment 100

Eptica

APRIL 26, 2017

Date: Wednesday, April 26, 2017 Customer Experience in action through Artificial Intelligence. Author: Olivier Njamfa Winning and retaining customer loyalty is vital for every business. L’Occitane aims to provide its millions of global customers with a seamless, customer-friendly, cross-channel experience.

Customer Experience 70

Customer Experience Touchpoint Trends Loyalty 70

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands.

Engagement 250

Engagement Strategy Entertainment Exercises 250

Oracle

SEPTEMBER 11, 2020

Oracle is hosting the Oracle Cloud CX Virtual Summit on Thursday, September 17 from 9:00 AM to 10:45 AM PT. The virtual event is free to attend, with planned content including insights and real-life examples of how intelligent service helps you reimagine the customer experience. Register for the virtual summit here.

Social Media 40

Social Media Consulting Strategy Customer Experience 40

MyCustomer

JUNE 16, 2021

The Ei Evolution Summit is all about emotion, emotional intelligence and empathy combined with Customer Experience, Employee Experience a 16th Jun 2021 the magic of journaling with Tracey McEachran

Employee Experience 52

Employee Experience Customer Experience Customers 52

Bold360

JUNE 22, 2017

Nanorep is Gearing Up for Chatbot Summit Berlin 2017, Attending as Sponsors, Speakers, and Looking Forward to Meeting You at Booth 31. Nanorep is gearing up for Chatbot Summit 2017 , taking place in Berlin Germany on June 26th. Nanorep is thrilled to be among the featured sponsors of the summit. Location/Time: 14:00 p.m.

Chatbots 69

Chatbots Self Service Leadership Technology 69